radio CHEVROLET VOLT 2017 2.G Owner's Manual

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
Customer Information 341
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 341
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 343
Customer Assistance for Text Telephone (TTY) Users . . . . . 344
Online Owner Center . . . . . . . . . 344
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 345
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 345
Scheduling Service Appointments . . . . . . . . . . . . . . . 347
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 347
Collision Damage Repair . . . . . 348
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 350
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 351
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 352
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 352
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 353
Event Data Recorders . . . . . . . . 353
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 354
Infotainment System . . . . . . . . . . 354
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
344 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0337.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
Customer Information 351
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE: $35.00 to
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
Customer Information 353
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
electric drive unit performance, to
monitor the conditions for airbag
deployment and to deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
OnStar 361
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0351.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
362 OnStar
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0234. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.
Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
368 Index
Electric Parking Brake . . . . . . . . . . 188
Electric Parking Brake Light . . . . 111
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 234
Electrical Requirements for Battery Charging . . . . . . . . . . . . . . 229
Electrical System
Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 263
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 266
Overload . . . . . . . . . . . . . . . . . . . . . 262
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 269
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 356
Energy Efficiency Driving . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Energy Information . . . . . . . . . . . . . 128
Engine Air Cleaner/Filter . . . . . . . . . . . . . 246
Check and Service Engine
Soon Light . . . . . . . . . . . . . . . . . . 109
Compartment Overview . . . . . . . 242
Coolant . . . . . . . . . . . . . . . . . . . . . . . 250
Coolant Temperature Warning Light . . . . . . . . . . . . . . . .114
Cooling System . . . . . . . . . . 248, 249 Engine (cont'd)
Cooling System Messages . . . 134
Drive Belt Routing . . . . . . . . . . . . 340
Exhaust . . . . . . . . . . . . . . . . . . . . . . 185
Oil Life System . . . . . . . . . . . . . . . 245
Oil Messages . . . . . . . . . . . . . . . . . 134
Oil Pressure Light . . . . . . . . . . . . .115
Overheating . . . . . . . . . . . . . . . . . . 253
Running While Parked . . . . . . . . 186
Engine Unavailable Out of Fuel . . . . . . . . . . . . . . . . . . . 183
Entry Lighting . . . . . . . . . . . . . . . . . . . 155
Event Data Recorders . . . . . . . . . . 353
Exit Lighting . . . . . . . . . . . . . . . . . . . . 155
Extended Range Mode . . . . . . . . . 180
Extender, Safety Belt . . . . . . . . . . . . 62
Exterior Lamp Controls . . . . . . . . . 149
F
Filter, Engine Air Cleaner . . . . . . . . . . . 246
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 151
Flashers, Hazard Warning . . . . . . 152
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 291 Changing . . . . . . . . . . . . . . . . . . . . . 299
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 322
Fluid Brakes . . . . . . . . . . . . . . . . . . . . . . . . 254
Washer . . . . . . . . . . . . . . . . . . . . . . . 253 Folding Mirrors . . . . . . . . . . . . . . . . . . 46
Forward Automatic Braking . . . . . 210
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 208
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 351
Front Seats
Adjustment . . . . . . . . . . . . . . . . . . . . . 52
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 54
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 Additives . . . . . . . . . . . . . . . . . . . . . 231
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 233
Filling the Tank . . . . . . . . . . . . . . . 231
Foreign Countries . . . . . . . . . . . . 231
Gauge . . . . . . . . . . . . . . . . . . . . . . . . 105
Low Fuel Warning Light . . . . . . . .116
Requirements, California . . . . . 230
System Messages . . . . . . . . . . . . 135
Function Check Electric Drive Unit Shift
Lock Control . . . . . . . . . . . . . . . . 258
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 263
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 266

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9807421) - 2017 - CRC - 11/18/15
372 Index
Parking or BackingAssistance Systems . . . . . . . . . . 204
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 108
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Passenger Sensing System . . . . . 69
Perchlorate Materials
Requirements, California . . . . . . 236
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 141
Plug-In Charging . . . . . . . . . . . . . . . 215
Power Button . . . . . . . . . . . . . . . . . . . . . . . . 175
Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Flows . . . . . . . . . . . . . . . . . . . . . . . . . .117
Indicator Gauge . . . . . . . . . . . . . . 107
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 99
Protection, Battery . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . 177
Windows . . . . . . . . . . . . . . . . . . . . . . . 47
Pregnancy, Using Safety Belts . . . 61
Privacy Vehicle Data Recording . . . . . . . 353
Program Courtesy Transportation . . . . . . 347
Programmable Charging . . . . . . . . 119 Proposition
65 Warning,
California . . . . . . . . . . . .236, 256, 305
Propulsion Power Messages . . . 138
R
Radio Frequency Statement . . . . 351
Reading Lamps . . . . . . . . . . . . . . . . . 154
Ready Indicator . . . . . . . . . . . . . . . . . 116
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 55 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 57
Rear Storage . . . . . . . . . . . . . . . . . . . . 93
Rear Vision Camera (RVC) . . . . . 204
Rearview Mirrors . . . . . . . . . . . . . . . . 46
Automatic Dimming . . . . . . . . . . . . . 46
Reclining Seatbacks . . . . . . . . . . . . . 53
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 334
Records Maintenance . . . . . . . . . . . . . . . . . . 336
Recreational Vehicle Towing . . . . 312
Regenerative Braking . . . . . . . . . . . 190
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 345
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 30
Remote Start . . . . . . . . . . . . . . . . . . . . 36
Replacement Bulbs . . . . . . . . . . . . . 262 Replacement Parts
Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 75
Maintenance . . . . . . . . . . . . . . . . . . 335
Replacing Airbag System . . . . . . . . 75
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 87
Replacing Safety Belt System
Parts after a Crash . . . . . . . . . . . . . 62
Reporting Safety Defects Canadian Government . . . . . . . . 352
General Motors . . . . . . . . . . . . . . . 352
U.S. Government . . . . . . . . . . . . . 352
Requirements Electrical Battery Charging . . . 229
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 81
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 177
Ride Control Systems Messages . . . . . . . . . . . . . . . . . . . . 138
Roads
Driving, Wet . . . . . . . . . . . . . . . . . . 168
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 345
Rotation, Tires . . . . . . . . . . . . . . . . . . 284
Routing, Engine Drive Belt . . . . . . 340
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 186