service CHRYSLER 300 2007 1.G Warranty Booklet

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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:❏ Your name, address and phone number
❏ The name of your dealer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for
all new 2007 vehicles which have a 3-year or 60,000-kilometre Basic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for five
years or 100,000 kilometres, whichever occurs first, from the vehicle’s
warranty start date. Vehicles placed in police, taxi, limousine, postal
or ambulance service and all SRT vehicles are covered for roadside
assistance for three years or 60,000 kilometres only (whichever
occurs first). Roadside assistance service will be provided to the owner
or driver of an eligible vehicle.
NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
DaimlerChrysler Canada Retailer which services your brand of vehicle
(or to the DaimlerChrysler Canada Retailer of your choice, provided it
is within a 35-kilometre distance of the point of breakdown).
STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once
the winch is performed, you will be responsible for paying the service
facility for the winch and the tow.
DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest DaimlerChrysler Retailer (or to
the DaimlerChrysler Retailer of your choice provided it is within a
35-kilometre distance of the point of breakdown).
LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limited
to providing access to the seating area only and does not include the
cost of replacing keys.)
ROADSIDE
ASSISTANCE
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ROADSIDE ASSISTANCE
FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in
sound operating condition. Tire repairs are not covered.
OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations
permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the
cost of fuel purchased will be your responsibility.
Please read “About Roadside Assistance” (page 22) because there
are some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE
(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program,
call this toll-free number anytime, from any location in Canada or
the United States: 1-800-363-4869 (this number does not ring
at DaimlerChrysler Canada). Please identify yourself as a
DaimlerChrysler Vehicle own er and be ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number
where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: In severe weather, some delays may be expected
You will have to personally authorize the service provided
by the tow company
If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years
or 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable), whichever occurs first. If you call the toll-free number
for assistance after the program expires, you will have to pay for the
service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs
after the program expires, towing (only) will be provided on a
reimbursement basis. Call the toll-free number and service will be
dispatched, but you will have to pay for the tow. For reimbursement
consideration, see your authorized retailer for further details.
*See page 10.
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not
a warranty, but the coverage is concurrent with the Basic and
Powertrain Warranties.
Covered service must be provided in Canada or the
Continental United States and is limited to plated and insured
vehicles that use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly
travelled and maintained public road (such as beaches, recreational
areas, construction sites, open fields and private roads). Cross-
country, logging, auto cross and any other form of off-road use is
not covered.
The program does not cover winching or towing for
vehicles that become stuck while ploughing snow.
The program does not cover repeat calls for the same problem
(if avoidance of the problem is within the control of the driver or
owner), or towing from one retailer to another, or service if the
driver appears to be under the influence of alcohol or drugs.The program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle
warranty will be provided by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of
an accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damage
suffered when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential
damages” connected with the failure of your vehicle or providing
services to you. Such damages include lost time, inconvenience, loss
of use of your vehicle, rental cars, fuel, telephone, travel or lodging,
loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damage
to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing
company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before any
repairs are performed.
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ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is
abuse of the services or requests for service become unreasonable or
too frequent.
The program may be amended or cancelled at any time
without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown
at a considerable distance from a DaimlerChrysler Canada Retailer,
we reserve the right to engage a nearby non-DaimlerChrysler service
facility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing retailer, transportation by rail or water may
be necessary. The program will cover a tow to the dock or rail
terminal and also to the retailer at the end of the trip, but special
transportation by rail or water must be arranged for and paid by
you. We will reimburse you for special transportation costs, up to
$300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the
program, you may claim reimbursement under the following
conditions:


bill and towing invoice
side Assistance
contractor rates, to a maximum of $100 per incident, unless
otherwise noted

by you will be accepted for consideration for reimbursement.
Originals will be returned upon request

DaimlerChrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claim
presented for payment later than 30 days from the date the service
was performed, or if service was provided by an unlicenced garage
or individual.
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As complete as our new warranty is, it may not give you total
protection for your ownership period, nor does it provide the
regular maintenance which is required to keep your new vehicle
at its optimal operating condition. If you lease a vehicle, you
should be aware of your obligation to maintain and repair
the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicle’s factory warranty from the day of delivery and provide
mechanical coverage on most major components
†† when your
factory warranty expires. There are three types of plans available for
purchase to suit most needs and the average length of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance
service and all SRT vehicles may qualify for a service contract.
Please see your selling retailer for “Special Use” Service Contract
availability.
††Subject to limitations. Details available at your selling retailer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHRYSLER
CANADA SERVICE
CONTRACTS
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OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by
providing enhanced roadside coverage and car rental allowance if
your vehicle is not drivable and must be kept overnight. Certain
plans also provide additional distance coverage.
Major components covered are:


2. “GOLD” PLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical
protection against powertrain component repairs beyond your vehicle’s
powertrain warranty coverage. Contracts are available with or without
a deductible.
Major components covered are:

suspension
components
*Maximum terms available on new vehicles registered in Canada only.
3. “GOLD PLUS” PLANS*
The most complete protection available for your new vehicle is a
“Gold Plus” Service Contract which combines the benefits of Gold
component coverage (see “Gold” Plans), plus, the most important
vehicle maintenance functions:



Protection which provides full, or pro-rata, replacement of
the original four tires, or their repair

your vehicle need not be kept overnight before eligibility for
the rental allowance is met.
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OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred
to the subsequent retail purchaser at no cost, within 30 days
of the date of sale. (Ask your retailer for details.)
OSSIBLE HIGHER RESALE VALUE
The DaimlerChrysler Service Contract may enhance the resale
value of your vehicle.
NO COMMITMENT FOR 60 DAYS
The first 60 days are considered a trial period. Should you decide
to cancel within this period, you will receive full reimbursement
of your plan purchase price, less any paid claims.

FEATURES AND BENEFITS
DaimlerChrysler Service Contracts also provide these addi tional
features and benefits:
ENHANCED ROADSIDE ASSISTANCE


CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50
per day (five days maximum), any time a covered component fails
and repairs take overnight.
NORTH AMERICA-WIDE SERVICE
DaimlerChrysler Retailers are located throughout Canada
and the Continental United States.
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OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an
insurance write-off; vehicles not registered in Canada; vehicles placed
in taxi, limousine or livery services; vehicles used to plough snow or
used in postal or dump truck services; vehicles used off-road; cab and
chassis trucks; vehicles altered or converted from specified original
DaimlerChrysler equipment; vehicles used in emergency services
(police, ambulance, towing); and motor homes are not eligible for a
DaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that
exceeds the rated capacity of the vehicle, or failure to adhere to the
requirements for vehicles used to pull a trailer as outlined in the
Owner’s Manual are not eligible.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the
original in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the
contract is purchased, subject to acceptance by DaimlerChrysler
Canada. Plan expiration is specified in your plan provision.
ELIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and/or
5/100 Powertrain Warranty and are less than three years in service,
and have accumulated less than 60,000 kilometres, are eligible for
service contracts.
2007 Chrysler 300C/300

PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service,
you may request plan service from any DaimlerChrysler Retailer in
the United States or Canada. If you are unable to obtain plan service
from an autho rized retailer, you can call the toll-free number to
receive service instructions.
DaimlerChrysler Canada stands fully behind its service contracts.
Be sure that the contract you buy is a genuine DaimlerChrysler
Service Contract. We are not responsible for other companies’ contracts.
PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by DaimlerChrysler,
as submitted by your selling retailer, you will be mailed a personalized
welcome letter confirming your entitlement to the benefits of the con-
tract you purchased, a member’s card and the Terms and Con ditions
outline. This will identify you and your vehicle to any DaimlerChrysler
Retailer in Canada, or the United States, as being eligible for plan
services for the period of the terms selected. The member’s card is to be
presented to the retailer when requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and
main tain the vehicle as prescribed in the Owner’s Manual supplied
by DaimlerChrysler with each new vehicle and herein. Schedule
“B” best describes operating conditions in Canada and is the
recommended service schedule.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
282007 Chrysler 300C/300