CHRYSLER 300 C 2007 1.G User Guide

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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control
components for 3 years or 60,000 kilometres, whichever occurs
first. The Emission Defect Warranty provides longer coverage for
specified components.
The Defect Warranty covers the following major emission control
parts, if so equipped, for 8 years or 130,000-kilometres, whichever
occurs first:


EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks
with a GVW less than 3855 kg (8500 lb).
For 2 years or 40,000 kilometres, whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to
pass an approved provincial Inspec tion/Maintenance (I/M) program’s
emissions test, but only if:


the test; and

provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the
Emission Performance Warranty period, take it to an authorized
Chrysler or Dodge Retailer as soon as possible. Give the service
representative the printout that shows your vehicle failed the test. If
possible, bring all service receipts, maintenance logs and records to
prove that your vehicle has been properly maintained.
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WHAT IS NOT COVERED
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due
to fire, accidents, abuse, negligence, objects striking your vehicle,
carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels,
etc.), racing or participating in a racing event, improper discon-
nection of components, modifying the exhaust system, tampering
or making adjustments which do not comply with DaimlerChrysler
specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterior ation
caused by exposure to the elements, or repairs required due to
airborne fallout, acid rain, chemicals, tree sap, insects, bird or
insect droppings, salt, sand, gravel, road hazards, hail, wind storms,
lightning, floods or any other event of nature. Road salt, car washes, scuffs and scratches, and everyday abrasion
from sand and dirt can affect the appearance of a vehicle’s wheels
(steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not
covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal
main tenance services, such as oil and filter changes, general
lubrication, tire rotation, engine tune-ups and replacing spark
plugs. Required maintenance services are described in detail in
your Owner’s Manual and herein. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake
rotors, pads, linings or drums, windshield and rear window, wheel
alignment and wheel balancing (unless they are defective, see
page 7).
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WHAT IS NOT COVERED
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated
or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or con-
sequential damages such as loss of use of your vehicle, loss of
time, inconvenience, expense for fuel, telephone, travel, rental car,
overnight accommodation, loss or damage to your personal property,
commercial loss, loss of income, etc.
NON-DAIMLERCHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required
because of non-DaimlerChrysler modifications, installation of
special equipment or accessories, or use of special materials,
fuels or additives. This includes special bodies, body conversions,
fuel system conversions, trailer hitches, window tints, sunroofs,
theft alarms, etc. Non-DaimlerChrysler modifications do not
by themselves void your warranty, but they are not covered by
your warranty.
NON-DAIMLERCHRYSLER PARTS
The warranties in this booklet do not cover parts, equip ment,
materials or additives not supplied by DaimlerChrysler or not
certified for use on your vehicle. Performance and racing parts are
considered to be non-DaimlerChrysler parts.
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WHAT IS NOT COVERED
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VEHICLE
IF IT IS SOLD IN OR REGISTERED IN COUNTRIES
OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada. Retailer
may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty
coverage if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance
company, or is rebuilt after being declared to be a total loss, or is
otherwise designated as “salvage,” “scrap,” “rebuilt” or words of
similar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any of
these reasons.
RESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle
if the vehicle is not properly maintained, or if it is abused or
neglected and the abuse or neglect interferes with the proper
functioning of the vehicle. If the warranty is restricted, coverage
may be denied or subject to approval by DaimlerChrysler Canada
before repairs are performed.
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HOW TO GET SERVICE
HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Chrysler or Dodge
Retailer. If you move or are travelling in Canada, warranty service
may be requested from any authorized DaimlerChrysler Retailer, but
preferably one who sells the same Chrysler or Dodge brand vehicle as
yours.
IN THE UNITED STATES (INCLUDING U.S. POSSESSIONS AND TERRITORIES)
AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and
your vehicle remains registered in Canada, your DaimlerChrysler
Canada Warranty will still apply. Service may be requested at any
authorized Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle
to an authorized Chrysler or Dodge Retailer. If the authorized
retailer charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work done.
When your vehicle returns to Canada, contact the DaimlerChrysler
Canada Customer Assistance Centre (page 18) for reimbursement
consideration. Reimbursement will not be considered if the vehicle
does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle
importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact
the DaimlerChrysler Motors Customer Assistance office at
1-800-992-1997 to obtain the necessary documentation to register
your vehicle and to determine warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not
followed the procedure set out above, your vehicle will no longer
be eligible for warranty coverage of any kind. (Vehicles registered to
Canadian Government officials or military personnel on assignment
outside of Canada will continue to be covered by the Basic Warranty.)
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 24 for details on available
service contracts.
APPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
PRODUCTION CHANGES
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without in cur ring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar
® or Autopar® brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new
parts. Examples of parts that may be serviced by exchange include
engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations
require the capture, purification and reuse of automotive refrigerant
gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of
purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette
tapes and non-commercial CDs. Labels applied to tape
cassettes and home-recorded CDs may curl, buckle or peel off.
This can result in ejection failure, and repairs required to remove
a “stuck” CD or cassette are not covered by warranty. In addition,
some home-recorded CDs of the CD-R and CD-RW formats may not
be compatible with automotive CD players and may skip or produce
error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is
not compatible with the player, replacing or servicing the player
will not solve the problem.
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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:❏ Your name, address and phone number
❏ The name of your dealer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
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ARBITRATION
ARBITRATION
If you are still not satisfied after following the three steps on the
previous page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you about how your complaint may
be reviewed and resolved by an independent third party through
binding arbitration.
Our goal and that of our retailers is your complete satisfaction.
DaimlerChrysler Canada’s participation in CAMVAP makes a valuable
contribution to our achievement of that goal. There is no charge for
using CAMVAP. CAMVAP results are fast, fair and final, as the award
is binding on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories.
For more information, you can call CAMVAP directly or call
our Customer Assistance Centre. Please provide your Vehicle
Identification Number (VIN).
CAMVAP
1-800-207-0685
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ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for
all new 2007 vehicles which have a 3-year or 60,000-kilometre Basic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for five
years or 100,000 kilometres, whichever occurs first, from the vehicle’s
warranty start date. Vehicles placed in police, taxi, limousine, postal
or ambulance service and all SRT vehicles are covered for roadside
assistance for three years or 60,000 kilometres only (whichever
occurs first). Roadside assistance service will be provided to the owner
or driver of an eligible vehicle.
NEED A TOW? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
DaimlerChrysler Canada Retailer which services your brand of vehicle
(or to the DaimlerChrysler Canada Retailer of your choice, provided it
is within a 35-kilometre distance of the point of breakdown).
STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once
the winch is performed, you will be responsible for paying the service
facility for the winch and the tow.
DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest DaimlerChrysler Retailer (or to
the DaimlerChrysler Retailer of your choice provided it is within a
35-kilometre distance of the point of breakdown).
LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limited
to providing access to the seating area only and does not include the
cost of replacing keys.)
ROADSIDE
ASSISTANCE
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