CHRYSLER ASPEN HYBRID 2007 2.G Warranty Booklet

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EmISSION DEfECT WARRANTY / EmISSION PERfORmANCE W ARRANTY
EM iSS iON dE fECT Wa RRaNTY
T h e 3 / 6 0 B a s i c Wa r r a n t y c o v e r s a l l e m i s s i o n c o n t r o l
components for 3 years or 60,000 kilometres, whichever occurs
first. The Emission Defect Warranty provides longer coverage for
specified components.
light-duty trucks
For light-duty trucks, the Defect Warranty covers the following
major emission control parts, if so equipped, for 8 years or 130,000
kilometres, whichever occurs first:
• catalytic converter
• powertrain control module
heavy-duty trucks
Heavy-duty trucks are trucks over 45 6 kg (10,000 lb) GVW,
designated by an “M” in the fourth position of the Vehicle
Identification Number (VIN), or any truck equipped with a heavy-
duty gasoline or diesel engine, designated by a “5,” “6,” “7” or “W” in
the eighth position of the VIN.
For heavy-duty trucks, the Defect Warranty covers the following
parts, if so equipped, for 5 years or 80,000 kilometres, whichever
occurs first:
• air system controls • onboard diagnostic system
• catalytic converter components

• distributor and components • oxygen sensors

• electronic fuel injection • PCV valve or orifice

system and injectors • powertrain control module

• evaporative-emission canister • secondary ignition wires

and controls • spark plugs

• exhaust manifold • throttle body

• EGR valve and control system • transmission control module

• exhaust pipes (exhaust manifold • vacuum hoses, clamps, fittings

to catalyst) and tubing used for these
• fuel cap and tank assembly, components

pump and fuel lines • vacuum, temperature, altitude,

• ignition coil and module
speed, and time-sensitive sensors,
• intake manifold valves and switches used in these

components and systems

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EM iSS iON PER fORM aNCE WaRRaNTY
The Emission Performance Warranty only applies to cars and trucks
with a GVW less than 855 kg (8500 lb).
For 2 years or 40,000 kilometres, whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to
pass an approved Provincial Inspe ction/Maintenance (I/M) program’s
emissions test, but only if:
• your vehicle failed an approved Provincial I/M emissions test; and
•
your vehicle was properly maintained and operated until it failed
the test; and
•
warranty service is required in order for your vehicle to pass the
Provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
hOW tO get service under this W arranty
If your vehicle fails an approved I/M emissions test within the
Emission Performance Warranty period, take it to an authorized
Chrysler Retailer as soon as possible. Give the service representative
the printout that shows your vehicle failed the test. If possible, bring
all service receipts, maintenance logs and records to prove that your
vehicle has been properly maintained.
EmISSION DEfECT W ARRANTY / EmISSION PERfORmANCE W ARRANTY

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W ha T iS NOT COVERE d
damage frOm misuse Or accident
The warranties in this booklet do not cover repairs required due
to fire, accidents, abuse, negligence, objects striking your vehicle,
carrying corrosive materials (such as chemicals, acids and fertilizers),
misuse (such as driving over curbs, overloading, spinning wheels,
etc.), racing or participating in a racing event, improper discon -
nection of components, modifying the exhaust system, tampering
or making adjustments which do not comply with DaimlerChrysler
specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties.
damage frOm the envirOnment
The warranties in this booklet do not cover fading or deterioration
caused by exposure to the elements, or repairs required due to
airborne fallout, acid rain, chemicals, tree sap, insects, bird or
insect droppings, salt, sand, gravel, road hazards, hail, win dstorms,
lightning, floods or any other event of nature.
Road salt, car washes, scuffs and scratches, and everyday abrasion
from sand and dirt can affect the appearance of a vehicle’s wheels
(steel, chrome and aluminum) and other undercarriage parts. Some
surface corrosion with use is normal; it is not a defect and is not
covered by any warranty.
nOrmal maintenance and Wear
The warranties in this booklet do not cover normal mai ntenance
services, such as oil and filter changes, general lubrication, tire
rotation, engine tune-ups and replacing spark plugs. Required
maintenance services are described in detail in your Owner’s
Manual and herein. The warranties also do not cover worn
wiper blades, clutch discs, brake rotors, pads, linings or drums,
windshield and rear window, wheel alignment and wheel balancing
(unless they are defective, see page 7).
WHAT IS NOT COVERED

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WHAT IS NOT COVERED
damage frOm imprOper maintenance
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated
or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
extra expenses
The warranties in this booklet do not cover incidental or con-
sequential damages such as loss of use of your vehicle, loss of
time, inconvenience, expense for fuel, telephone, travel, rental car,
overnight accommodation, loss or damage to your personal property,
commercial loss, loss of income, etc.
nOn-daimlerchrysler mOdificatiOns
The warranties in this booklet do not cover repairs required because
of non-DaimlerChrysler modifications, installation of special
equipment or accessories, or use of special materials, fuels or
additives. This includes special bodies, body conversions, fuel system
conversions, trailer hitches, window tints, sunroofs, theft alarms,
etc. Non-DaimlerChrysler modifications do not by themselves void
your warranty, but they are not covered by your warranty.
nOn-daimlerchrysler parts
The warranties in this booklet do not cover parts, equipment,
materials or additives not supplied by DaimlerChrysler or not
certified for use on your vehicle. Performance and racing parts are
considered to be non-DaimlerChrysler parts.

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WHAT IS NOT COVERED
tOtal lOss and salvage vehicles
Any vehicle that is declared to be a total loss by any insurance
company, or is rebuilt after being declared to be a total loss, or is
otherwise designated as “salvage,” “scrap,” “rebuilt” or words of
similar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any of
these reasons.
restricted Warranty
DaimlerChrysler Canada may restrict the warranty on your vehicle
if the vehicle is not properly maintained, or if it is abused or
neglected and the abuse or neglect interferes with the proper
functioning of the vehicle. If the warranty is restricted, coverage
may be denied or subject to approval by DaimlerChrysler Canada
before repairs are performed.
expOrted vehicles
E X C E P T W H E R E S P E C I F I C A L LY R E Q U I R E D
BY LAW, THERE IS NO WARRANTY COVERAGE
O N T H I S V E H I C L E I F I T I S S O L D I N O R
R E G I S T E R E D I N C O U N T R I E S O T H E R T H A N
CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada.
Retailers may not give authorization for export. You
should consult an authorized retailer to determine this
vehicle’s warranty coverage if you have any questions.
This policy does not apply to vehicles registered to
Canadian Government officials or military personnel on
assignment outside of Canada.
(See also page 16.)

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HOW TO GET SERVICE
hOW TO gET SERV iCE
in canada:
Warranty service must be done by an authorized Chrysler Retailer.
If you move or are travelling in Canada, warranty service may
be requested from any authorized DaimlerChrysler Retailer, but
preferably one who sells the same Chrysler brand vehicle as yours.
in the united states (including u.s. pOssessiOns and
territOries) and mexicO:
If you are travelling temporarily in the United States or Mexico, and
your vehicle remains registered in Canada, your DaimlerChrysler
Canada Warranty will still apply. Service may be requested at any
authorized Chrysler Retailer.
in a fOreign cOuntry Outside Of nOrth america:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to
an authorized Chrysler Retailer. If the authorized retailer charges you
for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle
returns to Canada, contact the DaimlerChrysler Canada Customer
Assistance Centre (page 19) for reimbursement consideration.
Reimbursement will not be considered if the vehicle does not return
to Canada.
if yOu mOve:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle
importation rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact
the DaimlerChrysler Motors Customer Assistance office at
1-800-992-1997 to obtain the necessary documentation to register
your vehicle and to determine warranty eligibility in the U.S.
nOtice:
If your vehicle is registered outside of Canada, and you have not
followed the procedure set out above, your vehicle will no longer
be eligible for warranty coverage of any kind. (Vehicles registered to
Canadian Government officials or military personnel on assignment
outside of Canada will continue to be covered by the Basic Warranty.)

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OTHER THINGS YOU SHOULD kNOW
OTh ER T hi NgS YOU S h OUL d kNOW
OptiOnal service cOntract
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 26 for details on available
service contracts.
appearance items
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
prOductiOn changes
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without i ncu rring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
exchange parts
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar® or Autopar® brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new parts.
Examples of parts that may be serviced by exchange include engines,
transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.

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OTHER THINGS YOU SHOULD kNOW
reclaimed refrigerant
To help control suspected ozone-depleting agents, regulations
require the capture, purification and reuse of automotive refrigerant
gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of
purified reclaimed refrigerant.
cassette tapes and cds
T h e r e a r e s o m e t h i n g s y o u s h o u l d k n o w a b o u t c a s s e t t e
t a p e s a n d n o n - c o m m e r c i a l C D s . L a b e l s a p p l i e d t o t a p e
cassettes and home-recorded CDs may curl, buckle or peel off.
This can result in ejection failure, and repairs required to remove
a “stuck” CD or cassette are not covered by warranty. In addition,
some home-recorded CDs of the CD-R and CD-RW formats may not
be compatible with automotive CD players and may skip or produce
error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. If a CD is
not compatible with the player, replacing or servicing the player
will not solve the problem.

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CUSTOmER ASSISTANCE
CUSTOMER aSS iST aNCE
We want you to be completely satisfied with your DaimlerChrysler
vehicle. If you have a warranty or service problem that has not been
resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your
DaimlerChrysler Retailer; then with the General Manager or
owner, if necessary.
2. Give your retailer a reasonable length of time or number of
opportunities to satisfy you. In fact, your retailer may contact
DaimlerChrysler on your behalf.
 . If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to
review your situation. When you contact us, please provide the
following information:
❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001

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ARBITRATION
aRB iTR aTiON
If you are still not satisfied after following the three steps on the
previous page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you about how your complaint may
be reviewed and resolved by an independent third party through
binding arbitration.
Our goal and that of our retailers is your complete satisfaction.
DaimlerChrysler Canada’s participation in CAMVAP makes a valuable
contribution to our achievement of that goal. There is no charge for
using CAMVAP. CAMVAP results are fast, fair and final, as the award
is binding on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories.
For more information, you can call CAMVAP directly or call
our Customer Assistance Centre. Please provide your Vehicle
Identification Number (VIN).
CAMVAP
1-800-207-0685