ESP CHRYSLER ASPEN HYBRID 2007 2.G Warranty Booklet
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2007 Chrysler Aspen
Warranty Information ......................................... 4
Your rights and responsibilities .......................... 4-5
About your warranties ............................................ 6
/60 Basic Warranty ................................................
5/100 Powertrain Warranty .................................... 8
Corrosion Warranty ................................................ 9
Emission Warranties....................................... 10-12
What is not covered ........................................ 1-15
How to get service ................................................. 16
Other things you should know ...................... 17-18
Customer Assistance ........................................ 19
Arbitration ............................................................. 20
5/100 Roadside Assistance Program ............ 21-24
Optional Service Contracts .......................... 25-29
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and
optional service contracts that apply to your new vehicle. It explains exactly
what’s covered, how long each warranty lasts, and what you must do to keep
the warranties in force. Please read the warranties and other information in
this booklet carefully.
This booklet should be kept in your vehicle. In this booklet, “DaimlerChrysler Retailer” means any authorized r\
etailer who sells and services Chrysler, Jeep® or Dodge vehicles.
“DaimlerChrysler” and “DaimlerChrysler Canada” mean DaimlerC\
hrysler Canada Inc.
“DaimlerChrysler parts” mean Mopar® or Autopar® brand parts designed for Chrysler, Jeep and Dodge vehicles by DaimlerChrysler Motors Corporation.
Chrysler and Dodge are registered trademarks of DaimlerChrysler Canada Inc., a wholly owned subsidiary of DaimlerChrysler Corporation. Jeep is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc. Mopar is a registered trademark of DaimlerChrysler Corporation. Autopar is a registered trademark of DaimlerChrysler Canada Inc.
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2007 Chrysler Aspen
YOUR R igh TS aNd RESPONS iB iL iT iES
All of the warranties in this booklet are limited warranties and they
give you specific legal rights. You may also have other rights which
vary from province to province. Some provinces do not allow the
exclusion or limitation of incidental or consequential damages, or
limitation of how long an implied warranty lasts or who is eligible
for coverage, so the stated limitations or exclusions may not apply
The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to this
vehicle. Any implied warranty or condition of merchantability or
fitness for a particular purpose applicable to this vehicle is limited in
duration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach of
these written warranties or of any implied warranty or condition.
OperatiOn and maintenance
It is your responsibility under the terms of these warranties to
operate and mai ntain your vehicle as recommended in the Owner’s
Manual. Regular scheduled maintenance, described in your Owner’s
Manual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your selling
retailer for all service, both during and after the warranty periods.
DaimlerChrysler Canada Retailers are best equipped and trained
to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
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2007 Chrysler Aspen
High-tech diagnostic equipment is sometimes needed to service a
vehicle efficiently and accurately. DaimlerChrysler Canada Retailers
have unique diagnostic computers and electronic and mechanical
tools, specially designed to service our cars and trucks, and we
provide special technical training so their technicians can render the
skilled care your vehicle needs.
Warranty service must be done by an authorized Chrysler Retailer. We
recommend that you return to your selling retailer for this service;
however, you may request warranty service for your vehicle from any
DaimlerChrysler Retailer. See “How to get service” on page 16.
name and address changes
The Canadian Motor Vehicle Safety Act requires vehicle
manufacturers to notify owners if the correction of a safety-related
defect becomes necessary. If you change your name or address, or
if you are a subsequent owner of this vehicle, please use the yellow
Name or Address Change Card, found in the glovebox packet, to
report the change to DaimlerChrysler Canada. If the card is missing,
ask your retailer for one or “Update Your Personal Information” in
the “Owner’s Section” at www.chrysler.ca.
YOUR RIGHTS AND RESPONSIBILITIES
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2007 Chrysler Aspen17
OTHER THINGS YOU SHOULD kNOW
OTh ER T hi NgS YOU S h OUL d kNOW
OptiOnal service cOntract
DaimlerChrysler Canada has a service contract specially designed
for most new vehicles, to cover repair costs beyond your vehicle’s
warranty. Protection is available for almost every operating part of
your vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuine
DaimlerChrysler Service Contract. We are not responsible for
other companies’ contracts. See page 26 for details on available
Defects or damage to sheet metal, paint, trim and other appearance
items are normally found and corrected during new vehicle
inspection. For your protection, if you find any such defect or
damage, you should tell your selling retailer immediately, because
if the problem worsens due to use and exposure, repairs will not be
covered by any warranty.
DaimlerChrysler Canada and its retailers reserve the right to make
changes in vehicles built and/or sold at any time without i ncu rring
any obligations to make the same or similar changes on vehicles
which were built and/or sold previously.
To reduce the amount of time your vehicle is out of service due
to repairs, DaimlerChrysler may offer exchange service on some
parts. Mopar® or Autopar® brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meet
DaimlerChrysler standards and are warranted the same as new parts.
Examples of parts that may be serviced by exchange include engines,
transmissions, instrument clusters, radios, tape and CD players,
speedometers and various electronic modules.
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2007 Chrysler Aspen
• N EED A TOW ? If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized
DaimlerChrysler Canada Retailer which services your brand of vehicle
(or to the DaimlerChrysler Canada Retailer of your choice, provided it
is within a 5-kilometre distance of the point of breakdown).
• S TUC k? If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once
the winch is performed, you will be responsible for paying the service
facility for the winch and the tow.
• DEAD BATTERY ? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,
your vehicle will be towed to the nearest DaimlerChrysler Retailer (or to
the DaimlerChrysler Retailer of your choice provided it is within a
5-kilometre distance of the point of breakdown).
• LOC kED OUT ? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limited
to providing access to the seating area only and does not include the
cost of replacing keys.)
5/100 ROadSid E a SS iST aNCE PRO gR aM
We are pleased to provide this 24-hour Roadside Assistance Program for
all new 2007 vehicles which have a 3-year or 60,000-kilometre Basic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for
5 years or 100,000 kilometres, whichever occurs first, from the
vehicle’s warranty start date. Vehicles placed in police, taxi, limousine,
postal or ambulance service and all SRT vehicles, are covered for
roadside assistance for 3 years or 60,000 kilometres only (whichever
occurs first). Roadside Assistance service will be provided to the owner
or driver of an eligible vehicle.
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2007 Chrysler Aspen
• FLAT TIRE ? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in
sound operating condition. Tire repairs are not covered.
• OUT OF FUEL ? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations
permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the
cost of fuel purchased will be your responsibility.
Please read “About Roadside Assistance” (page 23) because there
are some limitations that may affect the service available to you.
tO request assistance (see alsO inside frOnt cOver)
If your vehicle requires any of the services provided by the program,
call this toll-free number anytime, from any location in Canada or
the United States: 1-800-363-4869 (this number does not ring
at DaimlerChrysler Canada). Please identify yourself as a
DaimlerChrysler vehicle ow ner and be ready to provide:
❏ Your Vehicle Identification Number ❏ Your licence plate number ❏ Your odometer reading (kilometres)❏ The location of your vehicle and the phone number where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: • In severe weather, some delays may be expected.
• You will have to personally authorize the service provided
by the tow company
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
tOWing after the prOgram expires
Coverage under the Roadside Assistance Program expires at 5 years
or 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable), whichever occurs first. If you call the toll-free number
for assistance after the program expires, you will have to pay for the
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs
after the program expires, towing (only) will be provided on a
reimbursement basis. Call the toll-free number and service will be
dispatched, but you will have to pay for the tow. For reimbursement
consideration, see your authorized retailer for further details.
*See page 10.
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2007 Chrysler Aspen
abOut rOadside assistance
The DaimlerChrysler Canada Roadside Assistance Program is not
a warranty, but the coverage is concurrent with the Basic and
C o v e r e d s e r v i c e m u s t b e p r o v i d e d i n C a n a d a o r t h e
Continental United States and is limited to plated and insured
vehicles that use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly
travelled and maintained public road (such as beaches, recreational
areas, construction sites, open fields, private and seasonal roads).
Cross-country, logging, aut ocross and any other form of off-road
use is not covered.
T h e p r o g r a m d o e s n o t c o v e r w i n c h i n g o r t o w i n g f o r
vehicles that become stuck while ploughing snow.
The program does not cover repeat calls for the same problem
(if avoidance of the problem is within the control of the driver or
owner), or towing from one retailer to another, or service if the
driver appears to be under the influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle
warranty will be provided by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of
an accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damage
suffered when it left the road, the tow will not be covered.
The program does not cover any “incidental or consequential
damages” connected with the failure of your vehicle or providing
services to you. Such damages include lost time, inconvenience, loss
of use of your vehicle, rental cars, fuel, telephone, travel or lodging,
loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damage
to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing
company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before any
repairs are performed.
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2007 Chrysler Aspen29
OPTIONAL DAImLERCHRYSLER CANADA SERVICE CONTRACTS
plan service/tOll-free number
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service,
you may request plan service from any DaimlerChrysler Retailer in
Canada or the United States. If you are unable to obtain plan service
from an authorized retailer, you can call the toll-free number to
receive service instructions.
DaimlerChrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine DaimlerChrysler Service Contract. We are not responsible for other companies’ contracts.
persOnalized terms and cOnditiOns WelcOme kit
Upon receipt and acceptance of your application by DaimlerChrysler,
as submitted by your selling retailer, you will be mailed a personalized
welcome letter confirming your entitlement to the benefits of the con -
tract you purchased, a member’s card and the Terms and Co nditions
outline. This will identify you and your vehicle to any DaimlerChrysler
Retailer in Canada, or the United States, as being eligible for plan
services for the period of the terms selected. The member’s card is to be
presented to the retailer when requesting plan services.
The owner’s responsibility is to properly operate, care for and
mai ntain the vehicle as prescribed in the Owner’s Manual supplied
by DaimlerChrysler with each new vehicle and herein. Schedule
“B” best describes operating conditions in Canada and is the
recommended service schedule.