Power out CHRYSLER CONCORDE 2003 2.G Warranty Booklet

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CONTENTS
Warranty Information.............................................. 4
Your rights and responsibilities ............................4
About your warranties ............................................ 6
3/60 Basic Warranty ................................................ 7
7/115 Powertrain Warranty ....................................8
Corrosion Warranty ................................................ 9
Emission Warranties ...................................... 10-11
What is not covered ........................................ 12-14
How to get service ................................................ 15
Other things you should know ......................16-17
Customer Assistance .............................................. 18
Arbitration .............................................................. 19
7/115 Roadside Assistance Program ..............20-29
Optional Service Contracts ..............................24-29
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts that apply to your new vehicle. It explains exactlywhatÕs covered, how long each warranty lasts, and what you must do to keepthe warranties in force. Please read the warranties and other information inthis booklet carefully. This booklet should be kept in your vehicle. In this booklet, ÒDaimlerChrysler dealerÓ means any authorized dealer who sells and services Chrysler, Dodge or Jee p
¨ vehicles.
ÒDaimlerChryslerÓ and ÒDaimlerChrysler CanadaÓ mean DaimlerChrysler Canada Inc. ÒDaimlerChrysler partsÓ mean Mopar or Autopa r
¨ brand parts designed for Chrysler, Dodge
and Jeep vehicles by DaimlerChrysler Motors Corporation. Chrysler, Dodge and Autopar are registered trademarks of DaimlerChrysler Canada Inc. Jeep ¨is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc.
Mopar is a registered trademark of DaimlerChrysler Corporation.
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7/115 POWERTRAIN WARRANTY
The following powertrain components are covered for 7 years or 115,000 kilometres, whichever occurs first, measured from thevehicleÕs original warranty start date. A $100 deductible per repairvisit applies after the 3-year or 60,000-kilometre basic warrantyexpires (whichever occurs first). Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are excluded from the 7-year or 115,000-kilometre powertrain warranty and are coveredonly under the 3-year or 60,000-kilometre basic warranty. ¥ Engine Ð Cylinder block and all internal parts; cylinder head
assemblies; timing case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and housing;intake and exhaust manifolds; flywheel with starter ring gear; coreplugs; valve covers; oil pan; turbocharger housing and internalparts; turbocharger wastegate actuator; supercharger; serpentinebelt tensioner; seals and gaskets for listed components only.
¥ Transmission Ð Transmission case and all internal parts; torque
converter; drive/flex plate; transmission range switch;transmission control module; bell housing; oil pan; seals andgaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time .¥
Front-Wheel Drive Ð Transaxle case and all internal parts; axle
shaft assemblies; constant velocity joints and boots; differentialcover; oil pan; transaxle speed sensors; transaxle solenoidassembly; PRNDL position switch; transaxle electronic controller;torque converter; seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
¥ All-Wheel Drive (AWD) Ð Power transfer unit and all internal
parts; viscous coupler; axle housing and all internal parts;constant velocity joints and boots; drive shaft and axle shaftassemblies; differential carrier assembly and all internal parts;output ball bearing; output flange; end cover; overrunning clutch;vacuum motor; torque tube; pinion spacer and shim, seals andgaskets for listed components only.
7/115 POWERTRAIN WARRANTY
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT WARRANTY
The 3/60 basic warranty covers all emission-control components for 3 years or 60,000 km, whichever occurs first.The Emission Defect Warranty provides longer coverage forspecified components.
The Defect Warranty covers the following major emission-
control parts, if so equipped, for 8 years or 130,000kilometres,
whichever occurs first: ¥ catalytic converter
¥ powertrain control module.
EMISSION PERFORMANCE W ARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg (8,500 lb.).
For 2 years or 40,000 kilometres , whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to pass an approved provincial Inspection/Maintenance (I/M)programÕs emissions test, but only if: ¥ your vehicle failed an approved provincial I/M emissions test; and
¥ your vehicle was properly maintained and operated until it failed the test; and
¥ warranty service is required in order for your vehicle to pass theprovincial I/M test.
Provincial test fees, if any, are not covered by this warranty. H OW TOGET SERVICE UNDER THISWARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty period, take it to an authorizedChrysler or Dodge dealer as soon as possible. Give the servicerepresentative the printout that shows your vehicle failed the test. Ifpossible, bring all service receipts, maintenance logs and records toprove that your vehicle has been properly maintained.
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2003 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties. Covered service must be provided in Canada or the continental United States and is limited to plated and insuredvehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly travelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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1.
POWER TRAIN PLANS
Plan 737 complements the powertrain factory warranty by eliminating the deductible and providing a car rental allowance.Plan 738 provides additional distance coverage. Major components covered are: ¥ engine ¥ transmission ¥ front-wheel drive ¥ rear-wheel drive¥ four-wheel drive (4x4) ¥ all-wheel-drive vehicles Maximum terms available on new vehicles registered in Canada only.
P LAN CODE TERM DEDUCTIBLE
Plan 737 7 years or 115,000 km* $0
Plan 7387 years or 160,000 km* $0
*Whichever comes first. Measured from the warranty start date (the original in-service date of the vehicle) and from zero metrage.
NOTE: Purchase price of contract plans varies. See dealer for further details. 2.
ÒG OLD Ó PLAN S
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Plans 705, 706 and 708 also provide fullmechanical protection against powertrain component repairs beyondyour vehicleÕs 7-year or 115,000-kilometre powertrain warrantycoverage. Contracts are available with or without a deductible. Major components covered are: ¥ steering ¥ air conditioning ¥ engine cooling and fuel ¥ frontsuspension ¥ rear suspension ¥ electrical ¥ hydraulic brakecomponents ¥ anti-lock brakes Maximum terms available on new vehicles registered in Canada only.
P LAN CODE TERM DEDUCTIBLE
Plan 702 3 years or 80,000 km* $0
Plan 7034 years or 100,000 km* $0
Plan 7045 years or 100,000 km* $0
Plan 7055 years or 120,000 km* $0
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
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HEN PLAN COVERAGE STAR TS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the vehicle) and from zero metrage. Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance by DaimlerChrysler Canada. Planexpiration is specified in your plan provision. E LIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and 7/115 powertrain warranty and are less than three years in service, and haveaccumulated less than 60,000 kilometres, are eligible for servicecontracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming aninsurance write-off; vehicles not registered in Canada; vehicles placedin taxi, limousine or livery services; vehicles used to plow snow or usedin postal or dump truck services; vehicles used off-road; cab andchassis trucks; vehicles altered or converted from specified original
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
¥ DEDUCTIBLE : $0 OR$100 ( SEEPLAN PROVISIONS )
¥ NOR TH AMERICA -WIDE SERVICE
DaimlerChrysler retailers are located throughout Canada and the continental United States.
¥ TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at no cost, within 30 days of the date of sale. (Ask your retailer for details.)
¥ P OSSIBLE HIGHERRESALEVALUE
The DaimlerChrysler Service Contract may enhance the resalevalue of your vehicle.
¥ NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decideto cancel within this period, you will receive full reimbursement
of your plan purchase price, less any paid claims.
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MAINTENANCE Scheduled maintenance must be completed to provide the best vehicle
performance and reliability . The limited warranties in the warranty booklet DO NOT COVER repairs
required due to improper maintenance. W e strongly suggest you keep track of scheduled maintenance and
keep receipts or other documents. Use only recommended Mopar lubricants and genuine Mopar parts.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICA TED, FOLLOW THE INTERVAL
THA T OCCURS FIRST .
AT EACH STOP FOR FUEL
¥ Check the engine oil level about 5 minutes after
a fully warmed engine is shut off. Checking the oil level while the vehicle is on level ground willimprove the accuracy of the oil level reading.
Add oil only when the level is at or below the
ADD or MIN mark.
¥ Check the windshield washer solvent and add if required.
ONCE A MONTH
¥ Check the tire pressure and look for unusualwear or damage.
¥ Inspect the battery and clean and tighten theterminals as required.
¥ Check the fluid levels of coolant reservoir , brake
master cylinder , power steering and transmission
and add as needed.
¥ Check all the lights and all other electrical itemsfor correct operation.
¥ Inspect the CV joints, steering, and suspensioncomponents.
¥ Check rubber seals on each side of the radiatorfor proper fit (Neon, Sebring, Sebring Convertible,Concorde, 300M and Intrepid only).
¥ Check and clean wiper blades. Replace if required.
VISUAL INSPECTIONS Ð
INSPECT FOR SIGNS OF COMPONENT
DETERIORA TION AND PHYSICAL DAMAGE.
There are two maintenance schedules contained in your OwnerÕ s Manual. Schedule
ÒAÓ lists the scheduled maintenance to beperformed under normal operating conditions.Schedule ÒBÓ is for vehicles that are operatedunder one or more of the following conditions:day or night temperatures are below 0 ¡C; stop
and go driving; extensive engine idling; drivingin dusty conditions; short trips of less than 16.2 km; more than 50% of your driving is atsustained high speeds during hot weather ,
above 32 ¡C; trailer towing; taxi, police, or delivery service (commercial service); off-roador desert driving; if equipped for and operatingwith E-85 (ethanol) fuel. Schedule ÒBÓ bestdescribes operating conditions in Canada and isthe recommended service schedule. For yourconvenience, the scheduled maintenanceintervals outlined in this booklet follow theSevere Service Schedule as described in yourOwnerÕ
s Manual.
The performance of all scheduled service workis required to maintain your vehicle in goodoperating condition and to keep your warrantyvalid throughout the warranty period. Thespecified services are available at yourauthorized Chrysler , Dodge or Jeep
¨dealer
.
DaimlerChrysler Canada Inc. reserves theright to deny warranty coverage if the vehiclehas not been properly maintained.
INTRODUCTION
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