towing CHRYSLER CONCORDE 2004 2.G Warranty Booklet

6
ABOUT YOUR WARRANTIES
WARRANTY STAR TDA TE
Time and distance limitations for all warranty coverage are measured from the vehicleÕs Òwarranty start date,Ó which is the datewhen the vehicle was originally delivered or first used, whicheveroccurred first. V EHICLES COVERED
The warranties in this booklet cover new 2004 Chrysler Pacifica, 300M, Concorde, Intrepid, Sebring Sedan and Sebring Convertiblevehicles only which are built for sale in Canada and are registered and normally operated in Canada. The warranties apply to all ownersof the vehicle.
C OVERED REPAIRS
The warranties in this booklet cover repairs to factory-installedDaimlerChrysler parts and equipment (that is, DaimlerChrysler parts or equipment installed by DaimlerChrysler or by the Selling Dealerbefore the vehicle was delivered to the first owner), if the repairs werenecessary because of a defect in material or workmanship. Covered repairs will be done without charge, using new or remanu
-
factured DaimlerChrysler parts (see page 16). T OWING ISCOVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest Chrysler dealership will be covered bythe Roadside Assistance Program (for details, see page 20). Important: Some vehicles have special towing requirements. See your OwnerÕs Manual for towing instructions.
ABOUT YOUR WARRANTIES
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fueling centre. In these instances, the costof fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties. Covered service must be provided in Canada or the continental United States and is limited to plated and insuredvehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly travelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The Program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The Program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claimpresented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicensed garageor individual.
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O
WNER ÕS RESPONSIBILITY
The ownerÕs responsibility is to properly operate, care for and main -
tain the vehicle as prescribed in the OwnerÕs Manual supplied by DaimlerChrysler with each new vehicle and herein. Schedule ÒBÓbest describes operating conditions in Canada and is therecommended service schedule. P LAN SERVICE
/TOLL
-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the event that you cannot return to the selling retailer for service,
you may request plan service from any DaimlerChrysler retailer in
the United States or Canada. If you are unable to obtain plan servicefrom an authorized retailer, you can call the toll-free number toreceive service instructions. DaimlerChrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine DaimlerChryslerSer vice Contract. We are not responsible for other companiesÕ contracts.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
DaimlerChrysler equipment; vehicles used in emergency services (police, ambulance, towing); and motor homes are not eligible for aDaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceedsthe rated capacity of the vehicle, or failure to adhere to therequirements for vehicles used to pull a trailer as outlined in theOwnerÕs Manual are not eligible.
PERSONALIZED TERMSANDCONDITIONS WELCOMEKIT
Upon receipt and acceptance of your application by DaimlerChrysler, assubmitted by your selling dealership, you will be mailed a personalizedwelcome letter confirming your entitlement to the benefits of the con -
tract you purchased, a memberÕs card and the Terms and Conditionsoutline. This will identify you and your vehicle to any DaimlerChryslerretailer in Canada, or the United States, as being eligible for planservices for the period of the terms selected. The memberÕs card is to bepresented to the retailer when requesting plan services.
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MAINTENANCE Scheduled maintenance must be completed to provide the best vehicle
performance and reliability . The limited warranties in the warranty booklet DO NOT COVER repairs
required due to improper maintenance. W e strongly suggest you keep track of scheduled maintenance and
keep receipts or other documents. Use only recommended Mopar lubricants and genuine Mopar parts.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICA TED, FOLLOW THE INTERVAL
THA T OCCURS FIRST .
AT EACH STOP FOR FUEL
¥ Check the engine oil level about 5 minutes after
a fully warmed engine is shut off. Checking the oil level while the vehicle is on level ground willimprove the accuracy of the oil level reading.
Add oil only when the level is at or below the
ADD or MIN mark.
¥ Check the windshield washer solvent and add if required.
ONCE A MONTH
¥ Check the tire pressure and look for unusualwear or damage.
¥ Inspect the battery and clean and tighten theterminals as required.
¥ Check the fluid levels of coolant reservoir , brake
master cylinder , power steering and transmission
and add as needed.
¥ Check all the lights and all other electrical itemsfor correct operation.
¥ Check rubber seals on each side of the radiatorfor proper fit (all except Pacifica ).
¥ Check and clean wiper blades. Replace if required.
VISUAL INSPECTIONS Ð
INSPECT FOR SIGNS OF COMPONENT
DETERIORA TION AND PHYSICAL DAMAGE.
There are two maintenance schedules contained in your OwnerÕ s Manual. Schedule
ÒAÓ lists the scheduled maintenance to beperformed under normal operating conditions.Schedule ÒBÓ is for vehicles that are operatedunder one or more of the following conditions:day or night temperatures are below 0 ¡C; stop
and go driving; extensive engine idling; drivingin dusty conditions; short trips of less than 16.2 km; more than 50% of your driving is atsustained high speeds during hot weather ,
above 32 ¡C; trailer towing; taxi, police, or delivery service (commercial service); off-roador desert driving; if equipped for and operatingwith E-85 (ethanol) fuel. Schedule ÒBÓ bestdescribes operating conditions in Canada and isthe recommended service schedule. For yourconvenience, the scheduled maintenanceintervals outlined in this booklet follow theSevere Service Schedule as described in yourOwnerÕ
s Manual.
The performance of all scheduled service workis required to maintain your vehicle in goodoperating condition and to keep your warrantyvalid throughout the warranty period. Thespecified services are available at yourauthorized Chrysler , Dodge or Jeep
¨dealer
.
DaimlerChrysler Canada Inc. reserves theright to deny warranty coverage if the vehiclehas not been properly maintained.
INTRODUCTION
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