CHRYSLER CROSSFIRE 2004 1.G Warranty Booklet

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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
EMISSION DEFECT W
ARRANTY
The 3/60 basic warranty covers all emission-control components for 3 years or 60,000 km, whichever occurs first.The Emission Defect warranty provides longer coverage forspecified components.
The Defect Warranty covers the following major emission-
control parts, if so equipped, for 8 years or 130,000kilometres,
whichever occurs first: ¥ catalytic converter
¥ powertrain control module.
EMISSION PERFORMANCE W ARRANTY
The Emission Performance Warranty only applies to cars and trucks with a GVW less than 3855 kg (8,500 lb.).
For 2 years or 40,000 kilometres , whichever occurs first, the
Performance Warranty will cover the cost of repairing or adjusting
any components or parts of your vehicle that might be necessary to pass an approved provincial Inspection/Maintenance (I/M)programÕs emissions test, but only if: ¥ your vehicle failed an approved provincial I/M emissions test; and
¥ your vehicle was properly maintained and operated until it failed the test; and
¥ warranty service is required in order for your vehicle to pass theprovincial I/M test.
Provincial test fees, if any, are not covered by this warranty. H OW TOGET SERVICE UNDER THISWARRANTY
If your vehicle fails an approved I/M emissions test within the Emission Performance Warranty period, take it to an authorizedChrysler dealer as soon as possible. Give the service representativethe printout that shows your vehicle failed the test. If possible, bringall service receipts, maintenance logs and records to prove that yourvehicle has been properly maintained.
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WHAT IS NOT COVERED
WHA
T IS NOT COVERED
DAMAGE FROMMISUSE ORACCIDENT
The warranties in this booklet do not cover repairs required due to fire, accidents, abuse, negligence, objects striking your vehicle,carrying corrosive materials (such as chemicals, acids andfertilizers), misuse (such as driving over curbs, overloading,spinning wheels, etc.), racing or participating in a racing event,improper disconnection of components, modifying the exhaustsystem, tampering or making adjustments which do not complywith DaimlerChrysler specifications.
Disconnecting, tampering with or changing the reading of the
odometer will void your warranties. D AMAGE FROMTHEENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused by exposure to the elements, or repairs required due toairborne fallout, acid rain, chemicals, tree sap, insects, bird or insectdroppings, salt, sand, gravel, road hazards, hail, windstorms,lightning, floods or any other event of nature. Road salt, car washes, scuffs and scratches, and everyday
abrasion from sand and dirt can affect the appearance of a vehicleÕs wheels (steel, chrome and aluminum) and other undercarriageparts. Some surface corrosion with use is normal; it is not a defectand is not covered by any warranty. N ORMAL MAINTENANCE ANDWEAR
The warranties in this booklet do not cover normal maintenance services, such as oil and filter changes, generallubrication, tire rotation, engine tune-ups and replacing sparkplugs, light bulbs and fuses. Required maintenance services aredescribed in detail in your OwnerÕs Manual. The warranties also donot cover worn wiper blades, clutch discs, brake rotors, pads,linings or drums, windshield and rear window, wheel alignmentand wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED
D
AMAGE FROMIMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of maintenance, use of contaminatedor dirty fuels or failure to use the proper fuels and lubricantsrecommended in the OwnerÕs Manual. E XTRA EXPENSES
The warranties in this booklet do not cover incidental or con -
sequential damages such as loss of use of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car,overnight accommodation, loss or damage to your personalproperty, commercial loss, loss of income, etc.N ON -DAIMLER CHR YSLER MODIFICA TIONS
The warranties in this booklet do not cover repairs required because of non-DaimlerChrysler modifications, installation ofspecial equipment or accessories, or use of special materials, fuelsor additives. This includes special bodies, body conversions, fuelsystem conversions, trailer hitches, window tints, sunroofs, theftalarms, etc. Non-DaimlerChrysler modifications do not bythemselves void your warranty, but they are not covered byyour warranty.
N ON -DAIMLER CHR YSLER PAR TS
The warranties in this booklet do not cover parts, equipment,materials or additives not supplied by DaimlerChrysler or notcertified for use on your vehicle. Performance and racing parts areconsidered to be non-DaimlerChrysler parts.
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WHAT IS NOT COVERED
EXPOR TEDVEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY COVERAGE ON THIS VEHICLEIF IT IS SOLD IN OR REGISTERED IN COUNTRIESOTHER THAN CANADA. This policy does not apply to vehicles that have received authorization for export from DaimlerChrysler Canada. Dealersmay not give authorization for export. You should consult anauthorized dealer to determine this vehicleÕs warranty coverageif you have any questions. This policy does not apply to vehicles registered to Canadian Government officials or military personnel on assignmentoutside of Canada. (See also page 15.) T
OT AL LOSS ANDSALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being declared to be a total loss, or isotherwise designated as Òsalvage,Ó Òscrap,Ó ÒrebuiltÓ or words ofsimilar impact will no longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without
notice if it learns that a vehicle is ineligible for coverage for any ofthese reasons. R ESTRICTED WARRANTY
DaimlerChrysler Canada may restrict the warranty on your vehicle if the vehicle is not properly maintained, or if it is abused orneglected and the abuse or neglect interferes with the properfunctioning of the vehicle. If the warranty is restricted, coveragemay be denied or subject to approval by DaimlerChrysler Canadabefore repairs are performed.
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HOW TO GET SERVICE
HOW TO GET SER
VICE
IN CANADA :
Warranty service must be done by an authorized Chrysler dealer. If you move or are travelling in Canada, warranty service may be requestedfrom any authorized DaimlerChrysler dealer, but preferably one whosells the same Chrysler brand vehicle as yours. I N THE UNITED STA TES (INCLUDING U.S. POSSESSIONS AND
TERRITORIES ) AND MEXICO :
If you are travelling temporarily in the United States or Mexico, and your vehicle remains registered in Canada, your DaimlerChryslerCanada warranty will still apply. Service may be requested at anyauthorized Chryslerdealership.
I N AFOREIGN COUNTRYOUTSIDE OFNOR TH AMERICA :
If you are travelling temporarily outside of North America, and yourvehicle remains registered in Canada, you should take your vehicle toan authorized Chryslerdealer. If the authorized dealership charges
you for repairs which you feel should be covered under your warranty,please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChrysler Canada CustomerAssistance Centre (page 18) for reimbursement consideration.Reimbursement will not be considered if the vehicle does not returnto Canada. I
F YOU MOVE :
If you move to another country, be sure to contact DaimlerChrysler Canada Customer Assistance (page 18) and the customs departmentof the destination country before you move. Vehicle importationrules vary considerably from country to country. You may berequired to present documentation of your move to DaimlerChryslerCanada in order to continue your warranty coverage. You may alsobe required to obtain documentation from DaimlerChrysler Canadain order to register your vehicle in your new country. N OTICE :
If your vehicle is registered outside of Canada, and you have not followed the procedure set out above, your vehicle will no longer beeligible for warranty coverage of any kind. (Vehicles registered toCanadian government officials or military personnel on assignmentoutside of Canada will continue to be covered by the basic warranty.)
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
O
PTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs beyond your vehicleÕswarranty. Protection is available for almost every operating part ofyour vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuineDaimlerChrysler service contract. We are notresponsible for
other companiesÕ contracts. See page 24 for details on available Service Contracts. A PPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and corrected during new-vehicleinspection. For your protection, if you find any such defect ordamage, you should tell your Selling Dealer immediately, because ifthe problem worsens due to use and exposure, repairs will not becovered by any warranty. P
RODUCTION CHANGES
DaimlerChrysler Canada and its dealers reserve the right to make changes in vehicles built and/or sold at any time without incurringany obligations to make the same or similar changes on vehicleswhich were built and/or sold previously. E XCHANGE PAR TS
To reduce the amount of time your vehicle is out of service due to repairs, DaimlerChrysler may offer exchange service on some parts. Mopar or Autopar ¨brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meetDaimlerChrysler standards and are warranted the same as newparts. Examples of parts that may be serviced by exchange includeengines, transmissions, instrument clusters, radios, tape and CDplayers, speedometers and various electronic modules.
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OTHER THINGS YOU SHOULD KNOW
R
ECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and reuse of automotive refrigerantgases. As a result, any repairs to the sealed portion of your airconditioning system, if so equipped, may involve the installation ofpurified reclaimed refrigerant. C ASSETTE TAPES ANDCDS
There are some things you should know about cassette tapes and non-commercial CDs. Labels applied to tape cassettes and home-recorded CDs may curl, buckle or peel off. Thiscan result in ejection failure, and repairs required to remove aÒstuckÓ CD or cassette are not covered by warranty. In addition,some home-recorded CDs of the CD-R and CD-RW formats may notbe compatible with automotive CD players and may skip or produceerror messages. If you encounter this, check your CD player byusing a commercial CD which is known to be playable. If a CD isnot compatible with the player, replacing or servicing the playerwill not solve the problem.
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CUSTOMER ASSISTANCE
CUSTOMER ASSIST
ANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle. If you have a warranty or service problem that has not beenresolved to your complete satisfaction, please follow these steps: 1.Discuss the matter with the Service Manager of your DaimlerChrysler dealership; then with the General Manager orowner, if necessary.
2. Give your dealer a reasonable length of time or number ofopportunities to satisfy you. In fact, your dealer may contactDaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at theaddress or toll-free number shown and give us an opportunity toreview your situation. When you contact us, please provide thefollowing information: o
Your name, address and phone number
o The name of your dealer
o Your Vehicle Identification Number (VIN)
o Your vehicleÕs odometer reading (kilometres).
Customer Assistance CentreDaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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ARBITRATION
ARBITRA
TION
If you are still not satisfied after following the three steps on the previous page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan(CAMVAP). CAMVAP will advise you about how your complaint maybe reviewed and resolved by an independent third party throughbinding arbitration.
Our goal and that of our dealers is your complete satisfaction.
DaimlerChrysler CanadaÕs participation in CAMVAP makes avaluable contribution to our achievement of that goal. There is nocharge for using CAMVAP. CAMVAP results are fast, fair and final, asthe award is binding on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories.
For more information, you can call CAMVAP directly or call ourCustomer Assistance Centre. Please provide your VehicleIdentification Number (VIN).
CAMVAP
1-800-207-0685
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSIST
ANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2004 vehicles which have a 3-year or 60,000- kilometrebasic
warranty and a 7-year or 115,000- kilometrepowertrain warranty.
Eligible vehicles must be registered in Canada and are covered for 7 years or 115,000 kilometres, whichever occurs first, from thevehicleÕs warranty start date. Vehicles placed in Police, Taxi, Limousine,Postal or Ambulance service, or Daily Rental Vehicles built on or after
October 1, 2003, are covered for roadside assistance for 3 years or
60,000 kilometres only (whichever occurs first). Roadside Assistance
service will be provided to the owner or driver of an eligible vehicle. ¥
NEED A TOW
?If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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