service CHRYSLER PACIFICA 2004 1.G Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
336 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 337
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
338 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
MOPARTPARTS
Mopartfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
IF YOU NEED CONSUMER ASSISTANCE 339
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REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
340 IF YOU NEED CONSUMER ASSISTANCE

²Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
²Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
²Owner's Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
Call Toll Free at1±800±890±4038 (U.S.)or1±800±387±1143
(Canada)
Or
Visit us on the World Wide Web at:
www.techauthority.daimlerchrysler.com
IF YOU NEED CONSUMER ASSISTANCE 341
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DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, andmay depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire's ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
342 IF YOU NEED CONSUMER ASSISTANCE

Cellular Phone.......................... 73
Chains, Tire............................ 233
Changing A Flat Tire..................... 252
Child Restraint.......................... 53
Child Restraint Tether Anchors.............53,55
Child Safety Locks........................ 18
Child Seat.............................. 59
Clean Air Gasoline....................... 236
Climate Control......................... 183
Clock................................ 154
Compact Disc Maintenance................. 181
Compact Spare Tire...................... 226
Compass.............................. 151
Compass Calibration..................... 152
Compass Variance....................... 152
Computer, Trip/Travel.................... 153
Console.............................. 126
Console, Floor.......................... 126
Console, Overhead....................... 114Contract, Service........................ 338
Coolant Pressure Cap..................... 289
Cooling System......................... 286
Adding Coolant (Antifreeze).............. 288
Coolant Capacity...................... 311
Coolant Level......................... 290
Disposal of Used Coolant................ 290
Drain, Flush, and Refill.................. 287
Inspection........................... 286
Points to Remember.................... 290
Pressure Cap......................... 289
Radiator Cap......................... 289
Selection of Coolant..................287,312
Cruise Control.......................... 111
Cruise Light........................... 143
Cup Holder.........................126,304
Customer Assistance..................... 336
Dealer Service.......................... 271
348 INDEX

Oil ..............................272,312
Oil Change Interval.................... 274
Oil Selection.......................... 274
Oil Synthetic......................... 276
Overheating.......................... 251
Temperature Gauge..................... 138
Exhaust Gas Caution..............29,62,239,286
Exhaust System......................... 285
Exterior Folding Mirrors................... 70
Filters
Air Cleaner.......................... 277
Air Conditioning....................192,282
Automatic Transaxle.................... 297
Engine Fuel.......................... 277
Engine Oil........................276,312
Engine Oil Disposal.................... 276
Flashers
Hazard Warning....................... 250Turn Signal.....................139,309,310
Floor Console.......................... 126
Fluid Capacities......................... 311
Fluid Leaks............................. 63
Fluid Level Checks
Automatic Transaxle.................... 296
Brake............................... 313
Power Steering.....................282,313
Fog Light Service........................ 309
Fog Lights.......................106,143,309
Freeing A Stuck Vehicle................... 260
Fuel................................. 235
Adding............................. 240
Additives............................ 238
Clean Air............................ 236
Filler Cap............................ 240
Filter............................... 277
Gasoline............................ 235
Gauge.............................. 139
350 INDEX

Latches
Hood............................... 100
Lead Free Gasoline...................... 235
Liftgate................................ 26
Lights..............................63,102
Airbag........................47,52,63,145
Anti-Lock........................... 139
Automatic Headlights................... 105
Back-Up............................. 310
Brake Warning........................ 140
Bulb Replacement...................306,307
Courtesy/Reading..................... 102
Cruise.............................. 143
Daytime Running...................... 105
Dimmer Switch, Headlight............... 103
Engine Temperature Warning.............. 145
Fog ..........................106,143,309
Hazard Warning Flasher................. 250
Headlight Switch...................... 103Headlights.....................103,307,308
High Beam Indicator.................... 143
Illuminated Entry....................... 15
Instrument Cluster..................... 103
Interior............................. 104
License............................. 311
Lights On Reminder.................... 105
Malfunction Indicator................... 143
Oil Pressure.......................... 144
Park............................... 309
Reading............................. 114
Rear Servicing........................ 310
Rear Tail............................ 310
Seat Belt Reminder..................... 144
Service...........................306,307
Service Engine Soon.................... 143
Side Marker.......................... 310
Turn Signal..................103,106,309,310
Voltage............................. 138
INDEX 353
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