ESP CHRYSLER PACIFICA 2004 1.G Warranty Booklet

2004 Passenger Car, Minivan & Pacifica3
CONTENTS
Warranty Information
................................................ 4
Your rights and responsibilities ..........................4-5
About your warranties ............................................ 6
3/60 Basic Warranty ................................................ 7
7/115 Powertrain Warranty ....................................8
Corrosion Warranty ................................................ 9
Emission Warranties ...................................... 10-11
What is not covered ........................................ 12-14
How to get service ................................................ 15
Other things you should know ......................16-17
Customer Assistance ................................................ 18
Arbitration .............................................................. 19
7/115 Roadside Assistance Program ................20-29
Optional Service Contracts ................................24-29
Maintenance Service Schedule Coupons
TO OUR CUSTOMERS:
This booklet explains the maintenance schedule, the limited warranties, and optional service contracts that apply to your new vehicle. It explains exactlywhatÕs covered, how long each warranty lasts, and what you must do to keepthe warranties in force. Please read the warranties and other information inthis booklet carefully. This booklet should be kept in your vehicle. In this booklet, ÒDaimlerChrysler dealerÓ means any authorized dealer who sells and services Chrysler, Dodge or Jee p
¨ vehicles.
ÒDaimlerChryslerÓ and ÒDaimlerChrysler CanadaÓ mean DaimlerChrysler Canada Inc. ÒDaimlerChrysler partsÓ mean Mopar or Autopa r
¨ brand parts designed for Chrysler, Dodge
and Jeep vehicles by DaimlerChrysler Motors Corporation. Chrysler, Dodge and Autopar are registered trademarks of DaimlerChrysler Canada Inc. Jeep ¨is a registered trademark of DaimlerChrysler Corporation, used under licence by DaimlerChrysler Canada Inc.
Mopar is a registered trademark of DaimlerChrysler Corporation.
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4
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give you specific legal rights. You may also have other rights whichvary from province to province. Some provinces do not allow theexclusion or limitation of incidental or consequential damages, orlimitation of how long an implied warranty lasts or who is eligiblefor coverage, so the stated limitations or exclusions may not applyto you.The limited warranties in this booklet are the only express
warranties made by DaimlerChrysler Canada Inc. applicable to thisvehicle. Any implied warranty or condition of merchantability orfitness for a particular purpose applicable to this vehicle is limited induration to the duration of these limited warranties.
DaimlerChrysler Canada Inc. shall not be liable for commercial
loss, special or consequential damages resulting from breach ofthese written warranties or of any implied warranty or condition. O PERA TION ANDMAINTENANCE
It is your responsibility under the terms of these warranties to operate and maintain your vehicle as recommended in the OwnerÕsManual. Regular scheduled maintenance, described in your OwnerÕsManual and herein, is essential to trouble-free operation.
We strongly recommend that you return to your Selling Dealer
for all service, both during and after the warranty periods.DaimlerChrysler Canada dealers are best equipped and trained to provide all levels of service and maintenance for your vehicle.
YOUR RIGHTS AND RESPONSIBILITIES
2004 Passenger Car, Minivan & Pacifica
W ARRANTY
INFORMA TION
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High-tech diagnostic equipment is sometimes needed to service a vehicle efficiently and accurately. DaimlerChrysler Canada dealershave unique diagnostic computers and electronic and mechanicaltools, specially designed to service our cars and trucks, and weprovide special technical training so their technicians can render theskilled care your vehicle needs. W
ARRANTY SERVICE
Warranty service must be done by an authorized Chrysler or Dodge dealer. We recommend that you return to your Selling Dealer forthis service; however, you may request warranty service for yourvehicle from any DaimlerChrysler dealer. See ÒHow to get serviceÓ
on page 15. N
AME ANDADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehiclemanufacturers to notify owners if the correction of a safety-relateddefect becomes necessary. If you change your name or address, or ifyou are a subsequent owner of this vehicle, please use the yellowName or Address Change Card , found in the glove box packet, to
report the change to DaimlerChrysler Canada. If the card is missing,ask your dealer for one or ÒUpdate Your Personal InformationÓ inthe ÒOwnerÕs SectionÓ at www.chrysler.ca
or at www.dodge.ca.
YOUR RIGHTS AND RESPONSIBILITIES
2004 Passenger Car, Minivan & Pacifica
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OTHER THINGS YOU SHOULD KNOW
OTHER THINGS YOU SHOULD KNOW
O
PTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most new vehicles, to cover repair costs beyond your vehicleÕswarranty. Protection is available for almost every operating part ofyour vehicle, and at reasonable cost.
DaimlerChrysler Canada stands fully behind its service
contracts. Be sure that the contract you buy is a genuineDaimlerChrysler service contract. We are notresponsible for
other companiesÕ contracts. See page 24 for details on available Service Contracts. A PPEARANCE ITEMS
Defects or damage to sheet metal, paint, trim and other appearance items are normally found and corrected during new-vehicleinspection. For your protection, if you find any such defect ordamage, you should tell your Selling Dealer immediately, because ifthe problem worsens due to use and exposure, repairs will not becovered by any warranty. P
RODUCTION CHANGES
DaimlerChrysler Canada and its dealers reserve the right to make changes in vehicles built and/or sold at any time without incurringany obligations to make the same or similar changes on vehicleswhich were built and/or sold previously. E XCHANGE PAR TS
To reduce the amount of time your vehicle is out of service due to repairs, DaimlerChrysler may offer exchange service on some parts. Mopar or Autopar ¨brand exchange parts may be new,
remanufactured, reconditioned or repaired, but all meetDaimlerChrysler standards and are warranted the same as newparts. Examples of parts that may be serviced by exchange includeengines, transmissions, instrument clusters, radios, tape and CDplayers, speedometers and various electronic modules.
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSIST
ANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2004 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will betowed to the nearest re-fueling centre. In these instances, the cost offuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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ROADSIDE ASSISTANCE
A
BOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties.
Covered service must be provided in Canada or the
continental United States and is limited to plated and insured vehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularlytravelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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O
WNER ÕS RESPONSIBILITY
The ownerÕs responsibility is to properly operate, care for and main -
tain the vehicle as prescribed in the OwnerÕs Manual supplied by DaimlerChrysler with each new vehicle and herein. Schedule ÒBÓbest describes operating conditions in Canada and is therecommended service schedule. P LAN SERVICE
/TOLL
-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan. In the event that you cannot return to the selling retailer for service,
you may request plan service from any DaimlerChrysler retailer in
the United States or Canada. If you are unable to obtain plan servicefrom an authorized retailer, you can call the toll-free number toreceive service instructions. DaimlerChrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine DaimlerChryslerSer vice Contract. We are not responsible for other companiesÕ contracts.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
DaimlerChrysler equipment; vehicles used in emergency services (police, ambulance, towing); and motor homes are not eligible for aDaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceedsthe rated capacity of the vehicle, or failure to adhere to therequirements for vehicles used to pull a trailer as outlined in theOwnerÕs Manual are not eligible.
PERSONALIZED TERMSANDCONDITIONS WELCOMEKIT
Upon receipt and acceptance of your application by DaimlerChrysler, assubmitted by your selling dealership, you will be mailed a personalizedwelcome letter confirming your entitlement to the benefits of the con -
tract you purchased, a memberÕs card and the Terms and Conditionsoutline. This will identify you and your vehicle to any DaimlerChryslerretailer in Canada, or the United States, as being eligible for planservices for the period of the terms selected. The memberÕs card is to bepresented to the retailer when requesting plan services.
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