service CHRYSLER PACIFICA 2017 2.G Owners Manual

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
11
CUSTOMER ASSISTANCE 799

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
800 CUSTOMER ASSISTANCE

Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
11
CUSTOMER ASSISTANCE 801

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
11
CUSTOMER ASSISTANCE 803

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
804 CUSTOMER ASSISTANCE

Using The Top Tether Anchorage............369
Clean Air Gasoline ....................... .678
Cleaning Wheels .............................. .668
Climate Control ......................... .124
Manual ............................. .124
Coat Hook ............................. .192
Cold Weather Operation ....................384
Compact Disc (CD) Maintenance ..............795
Compact Spare Tire ....................... .659
Computer, Trip/Travel ..................... .229
Connector UCI................................ .743
Universal Consumer Interface (UCI) ..........743
Contract, Service ......................... .800
Coolant Pressure Cap (Radiator Cap) ...........633
Cooling System .......................... .630
Adding Coolant (Antifreeze) ...............632
Coolant Capacity ...................... .686Coolant Level
......................... .634
Disposal Of Used Coolant .................634
Drain, Flush, And Refill ...................631
Inspection ........................ .630, 634
Points To Remember .....................635
Pressure Cap ......................... .633
Radiator Cap ......................... .633
Selection Of Coolant (Antifreeze) ......631, 686, 687
Corrosion Protection ...................... .667
Cruise Control (Speed Control) ................409
Cruise Light ..................... .256, 259, 260
Customer Assistance ...................... .798
Customer Programmable Features .............697
Data Recorder, Event ...................... .345
Daytime Brightness, Interior Lights .............120
Daytime Running Lights ....................113
Dealer Service ........................... .621
Defr

oster, Windshield ...................129, 376
12
INDEX 809

Turn Signal.....................254, 377, 542
Flash-To-Pass ............................115
Flexible Fuel Vehicles Cruising Range ........................ .684
Engine Oil ........................... .684
Fuel Requirements ...................682, 683
Maintenance .......................... .685
Replacement Parts ...................... .685
Starting ............................. .684
Flooded Engine Starting ....................385
Fluid, Brake ............................ .689
Fluid Capacities ......................... .686
Fluid Leaks ............................ .378
Fluid Level Checks Brake ............................... .636
Fog Lights ...........................113,544
Fog Light Service ........................ .544
Fold in Floor (Stow \bN Go) Seating.............69
Forward Collision Warning ..................289 Freeing A Stuck Vehicle
.....................603
Front Position Light ...................... .543
Fuel .................................. .677
Additives ............................ .678
Clean Air ............................ .678
Ethanol .......................... .679, 682
Filler Cap (Gas Cap) .....................502
Gasoline ............................. .677
Light ............................... .247
Materials Added ....................... .678
Methanol ............................ .679
Octane Rating ..................... .677, 687
Requirements ......................... .677
Specifications ......................... .687
Tank Capacity ......................... .686
Fuel, Flexible ........................... .682
Garage Door Opener (HomeLink) ..........175,
182
Gas Cap (Fuel Filler Cap) ...................502
812 INDEX

Center Mounted Stop....................546
Cruise ....................... .256, 259, 260
Daytime Running .......................113
Exterior .......................... .377, 543
Fog ..............................113,544
Front Replacement ..................... .543
Hazard Warning Flasher ..................529
Headlights ........................... .540
Headlights On Reminder ..................112
High Beam/Low Beam Select ...............115
Intensity Control ........................118
Interior ..............................117
Lights On Reminder .....................112
Low Fuel ............................ .247
Malfunction Indicator (Check Engine) .........250
Parade Mode (Daytime Brightness) ...........120
Park ............................... .257
Passing ..............................115
Reading ..............................117 Seat Belt Reminder
..................... .232
Security Alarm ........................ .240
Service .............................. .537
Side Marker ....................... .542, 543
SmartBeams ...........................115
Tire Pressure Monitoring (TPMS) .........251, 293
Traction Control ....................... .274
Turn Signal .....................254, 377, 542
Warning (Instrument Cluster Description) ......254
Loading Vehicle ...................... .168, 504
Tires ............................... .644
Load Shed Battery Saver Mode ..................... .226
Battery Saver On ...................... .226
Electrical Load Reduction .................226
Intelligent Battery Sensor ..................226
Low Tire Pressure System ...................293
Lubrication, Body ........................ .627
Luggage Rack (Roof Rack) ...................201
12
INDEX 815

Lug Nuts.............................. .676
Maintenance Free Battery ....................620
Maintenance Schedule ..................... .613
Malfunction Indicator Light (Check Engine) .......250
Manual, Service ......................... .803
Map/Reading Lights .......................117
Marker Lights, Side ....................... .542
Master Cylinder (Brakes) ....................636
Memory Feature (Memory Seat) ................90
Memory Seat ......................... .90, 107
Methanol .............................. .679
Mini-Trip Computer ...................... .229
Mirrors ............................... .104
Automatic Dimming .....................105
Electric Remote ........................ .106
Exterior Folding ....................... .106
Heated .............................. .107
Memory ..............................90 Outside
............................. .106
Rearview ......................... .104, 529
Vanity ........................... .109, 192
Modifications/Alterations, Vehicle ...............6
Monitor, Tire Pressure System ................293
MOPAR Parts ........................... .802
MTBE/ETBE ........................... .679
Multi-Function Control Lever .................113
New Vehicle Break-In Period .................388
Occupant Restraints ...................... .302
Octane Rating, Gasoline (Fuel) .............677, 687
Oil, Engine ......................... .622, 687
Capacity ............................ .686
Change Interval ....................... .622
Checking ............................ .619
Disposal ............................. .624
Filter ............................ .624, 687
816 INDEX

Heated...............................94
Memory ..............................90
Power ............................ .84, 87
Reclining ..............................60
Seatback Release ..................... .59, 63
Stow \bN Go (Fold in Floor) .................69
Tilting ............................ .59, 63
Security Alarm .......................... .240
Arm The System ........................38
Disarm The System .......................39
Selection Of Coolant (Antifreeze) ..............687
Service Assistance ........................ .798
Service Contract ......................... .800
Service Manuals ......................... .803
Shifting Automatic Transmission ..................396
Shoulder Belts .......................... .306
Signals, Turn ...................113, 254, 377, 542
SmartBeams .............................115 Snow Chains (Tire Chains)
...................661
Snow Tires ............................. .658
Spare Tire .....................560, 659, 660, 661
Spark Plugs ............................ .687
Specifications Fuel (Gasoline) ........................ .687
Oil................................. .687
Speed Control Accel/Decel .......................... .409
Accel/Decel (ACC Only) ..................416
Cancel .............................. .409
Resume ............................. .409
Speed Control (Cruise Control) ............405, 409
Starting ............................. .33, 383
Cold Weather ......................... .384
Engine Fails To Start .....................385
Remote ...............................33
Starting And Operating .....................383
Starting Procedures ....................... .383
820 INDEX