Air CHRYSLER PACIFICA 2018 Owners Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................672
▫ Prepare For The Appointment ..............672
▫ Prepare A List ........................ .672
▫ Be Reasonable With Requests ..............672
 IF YOU NEED ASSISTANCE ................672
▫ FCA US LLC Customer Center .............673
▫ FCA Canada Inc. Customer Center ...........673
▫ In Mexico Contact ..................... .673
▫ Puerto Rico And U.S. Virgin Islands ..........673▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................674
▫ Service Contract .......................674
 WARRANTY INFORMATION ...............675
 MOPARPARTS .........................675
 REPORTING SAFETY DEFECTS .............675
▫ In The 50 United States And Washington, D.C. . .675
▫ In Canada ............................676
 PUBLICATION ORDER FORMS .............676
11

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
674 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
676 CUSTOMER ASSISTANCE

About Your Brakes........................ .548
Adaptive Cruise Control (ACC) (Cruise Control) . . . .332
Adding Engine Coolant (Antifreeze) .............512
Additives, Fuel ............................551
Adjust Down .................................52
Forward ................................52
Rearward ...............................52
Up....................................52
AirBag ................................ .258
Air Bag Operation ........................260
Air Bag Warning Light .................257, 261
Driver Knee Air Bag ..................... .268
Enhanced Accident Response .............273, 485
Event Data Recorder (EDR) .................486
FrontAirBag .......................... .261
If Deployment Occurs .....................272
Knee Impact Bolsters ..................... .267
Maintaining Your Air Bag System .............274
Maintenance ............................274
Redundant Air Bag Warning Light ............258
Side Air Bags .......................... .268
Transporting Pets ........................300
Air Bag Light .......................198, 257, 301
Air Cleaner, Engine (Engine Air Cleaner Filter) ......498Air Conditioner Maintenance
..................500
Air Conditioner Refrigerant ...................500
Air Conditioner System ..................... .500
Air Conditioning Filter ...................132, 501
Air Conditioning, Operating Tips ...............130
Air Filter ............................... .498
Air Pressure Tires................................. .528
Alarm Arm The System ..........................33
Disarm The System ........................34
Security Alarm ..........................201
Alterations/Modifications, Vehicle ................5
Android Auto ............................ .665
Antifreeze (Engine Coolant) ................511,555
Disposal ...............................513
Anti-Lock Brake

System (ABS).................214
Anti-Lock Warning Light .....................202
Apple CarPlay ............................667
Ashtray .................................172
Assist, Hill Start .......................... .221
Audio Jack ...............................616
Audio Systems (Radio) .......................562
Automatic Dimming Mirror ....................89
Automatic Headlights ........................96
678 INDEX

Cargo Load Floor..........................146
Cargo Tie-Downs .......................... .146
Car Washes ...............................543
Cellular Phone ............................650
Center High Mounted Stop Light ...............437
Certification Label ..........................405
Chains, Tire ............................. .538
Change Oil Indicator ........................187
Changing A Flat Tire .....................446, 517
Chart, Tire Sizing .......................... .519
Check Engine Light (Malfunction Indicator Light). . . .210
Checking Your Vehicle For Safety ...............300
Checks, Safety ............................ .300
Child Restraint ............................276
Child Restraints Booster Seats ............................280
Center Seat LATCH .......................288
Child Seat Installation ..................291, 294
How To Stow An unused ALR Seat Belt ........290
Infant And Child Restraints .................278
Lower Anchors And Tethers For Children .......282
Older Children And Child Restraints ...........279
Seating Positions ........................ .281
Using The Top Tether Anchorage .............296
Cigar Lighter ............................ .172Clean Air Gasoline
........................ .551
Cleaning Wheels ............................... .537
Climate Control ............................104
Automatic ..........................117,118
Manual ............................... .104
Rear ..............................114,126
Coat Hook ...............................167
Cold Weather Operation ..................... .310
Compact Disc (CD) Maintenance ................669
Compact Spare Tire ........................ .535
Computer, Trip/Travel .......................197
Contract, Service.......................... .674
Cooling

Pressure Cap (Radiator Cap) ............513
Cooling System ............................510
Adding Coolant (Antifreeze) .................512
Coolant Level .......................... .513
Cooling Capacity ........................ .555
Disposal Of Used Coolant ..................513
Drain, Flush, And Refill ....................511
Inspection ..........................510, 513
Points To Remember ..................... .514
Pressure Cap ............................513
Radiator Cap .......................... .513
Selection Of Coolant (Antifreeze) ..........511,555
680 INDEX

Corrosion Protection........................542
Cruise Control (Speed Control) .................332
Cruise Light ........................206, 207, 208
Customer Assistance ........................672
Cybersecurity ............................ .563
Daytime Brightness, Interior Lights ..............101
Daytime Running Lights ......................94
Dealer Service ............................ .496
Defroster, Windshield ........................302
Delay (Intermittent) Wipers ...................102
Diagnostic System, Onboard ...................209
Dimmer Switch Headlight ...............................94
Dipsticks Oil (Engine) ............................494
Disable Vehicle Towing ..................... .482
Disposal Antifreeze (Engine Coolant) .................513
Disturb ................................. .665
Door Ajar ............................ .199, 200
Door Ajar Light ........................199, 200
Drag And Drop Menu .......................562
Driver ’s Seat Back Tilt ........................48 Driving
Through Flowing, Rising, Or Shallow Standing
Water .................................420
DVD Player (Video Entertainment System) .........617
Electric Brake Control System ..................215
Anti-Lock Brake System ....................214
Electric Parking Brake .......................313
Electric Remote Mirrors .......................91
Electronic Brake Control System Traction Control System ....................215
Electronic Speed Control (Cruise Control) .........330
Electronic Stability Control (ESC) ...............218
Electronic Throttle Control Warning Light .........199
Emergency, In Case Of Hazard Warning Flasher ...................425
Jacking ........................ .446, 448, 517
Jump Starting .......................... .475
Overheating ............................479
T owing ............................... .482
Emission

Control System Maintenance ............210
Engine ................................. .493
Air Cleaner ............................ .498
Block Heater ............................311
Break-In Recommendations .................312
12
INDEX 681

Checking Oil Level.......................494
Compartment .......................... .493
Compartment Identification .................493
Coolant (Antifreeze) ..................... .555
Cooling ...............................510
Exhaust Gas Caution ...................301, 554
Fails To Start ............................310
Flooded, Starting ........................ .310
Fuel Requirements ........................550
Oil ...............................496, 555
Oil Filler Cap .......................... .493
Oil Filter ...............................498
Oil Selection ........................ .496, 555
Oil Synthetic ............................497
Overheating ............................479
Starting ...............................309
Engine Oil Viscosity ........................ .497
Engine Oil Viscosity Chart ....................497
Enhanced Accident Response Feature .........273, 485
Ethanol ................................. .551
Exhaust Gas Cautions ....................301, 554
Exhaust System ........................301, 508
Exterior Lighting ........................94, 435
Exterior Lights ...................94, 303, 431, 435 Filters
Air Cleaner ............................ .498
Air Conditioning .....................132, 501
Engine Oil ..........................498, 555
Engine Oil Disposal .......................498
Flashers Hazard Warning ........................ .425
Turn Signals ...................94, 207, 303, 435
Flash-To-Pass ............................94, 96
Flooded Engine Starting ..................... .310
Fluid, Brake ............................. .557
Fluid Capacities ............................555
Fluid Leaks...............................304
Fluid

Level Checks
Brake .................................515
Fluids And Lubricants .......................555
Fog Lights ..........................94, 97, 436
Fog Lights, Service ........................ .436
Fold-Flat Seats .............................48
Fold In Floor (Stow ‘n Go) Seating ...............62
Forward Collision Warning ....................230
Freeing A Stuck Vehicle ..................... .481
Front Position Light ........................ .435
Fuel ................................... .550
Additives ............................. .551
682 INDEX

Clean Air............................. .551
Ethanol ...............................551
Filler Cap (Gas Cap) ..................... .404
Gasoline ...............................550
Materials Added ........................ .551
Methanol ............................. .551
Octane Rating ........................550, 555
Requirements .......................... .550
Specifications .......................... .555
Tank Capacity .......................... .555
Fuses .................................. .438
Garage Door Opener (HomeLink) ...............154
Gas Cap (Fuel Filler Cap) .....................404
Gasoline, Clean Air ........................ .551
Gasoline, (Fuel) ............................550
Gasoline, Reformulated ..................... .551
Gear Ranges ............................. .320
Glass Cleaning ............................546
Gross Axle Weight Rating .....................408
Gross Vehicle Weight Rating ...................407
GVWR ................................. .406Hazard
Driving Through Flowing, Rising, Or Shallow
Standing Water ..........................420
Hazard Warning Flashers .....................425
Headlights ................................94
Bulb Replacement ........................433
Cleaning ...............................543
High Beam/Low Beam Select Switch ...........94
Lights On Reminder .....................94, 97
Passing ............................. .94, 96
Replacing ............................. .433
Switch .................................94
Time Delay ..............................94
Washers ................................96
Head Restraints ............................82
Heated Mirrors ..........................89, 92
Heater, Engine Block ........................311
Hill Start

Assist ............................221
Hitches Trailer Towing .......................... .409
HomeLink (Garage Door Opener) ...............154
Hood Prop ...............................139
Hood Release ............................ .139
Hook, Coat ...............................167
12
INDEX 683

PowerBrakes ............................... .548
Inverter ...............................171
Mirrors ................................91
Outlet (Auxiliary Electrical Outlet) ............168
Seats ............................... .51, 53
Steering ...............................325
Power Seats Down .................................52
Forward ................................52
Rearward ...............................52
Up....................................52
Power Sliding Door On / Off Switch .......................42, 142
Pregnant Women And Seat Belts ................252
Preparation For Jacking ..................... .448
Pretensioners Seat Belts ............................. .252
Radial Ply Tires ............................529
Radiator Cap (Coolant Pressure Cap) .............513
Radio Frequency General Information ................26, 31, 32, 41
Radio Operation .......................... .650
Rear Air Conditioning ....................114,126 Rear Camera
............................. .401
Rear Cross Path ............................228
Rear ParkSense System ...................351, 360
Rear Seat Removal ..........................77
Rear View ................................89
Reclining Front Seats .........................49
Recreational Towing ........................ .418
Reformulated Gasoline .......................551
Refrigerant ...............................500
Release, Hood ............................ .139
Reminder, Lights On .........................94
Reminder, Seat Belt ........................ .241
Remote Control Starting System ...........................28
Remote Keyless Entry Arm The Alarm ..........................33
Disarm The Alarm ........................34
Programming Additional Key Fobs ..........24, 32
Remote Starting Exit Remote Start Mode .....................30
Uconnect Customer Programmable Features ......3
1
Uconnect Settings .........................31
Remote Starting System .......................28
Replacement Bulbs ........................ .431
Replacement Keys ...........................32
12
INDEX 687

Selection Of Coolant (Antifreeze)...............555
Sentry Key Key Programming .........................32
Sentry Key (Immobilizer) ......................31
Sentry Key Replacement ......................32
Service Assistance ..........................672
Service Contract .......................... .674
Service Manuals .......................... .676
Shifting Automatic Transmission ....................319
Shoulder Belts ............................ .242
Side View Mirror Adjustment ...................89
Signals, Turn .....................94, 207, 303, 435
Siri .................................... .663
SiriusXM Guardian Vehicle Health Alert .......................662
SmartBeams ...............................95
Snow Chains (Tire Chains) ....................538
Snow Tires ...............................534
Spare Tires .....................447, 534, 535, 536
Spark Plugs ............................. .555
Specifications Oil...................................555
Speed Control Accel/Decel (ACC Only) ...................337 Cancel
............................... .332
Resume ...............................332
Speed Control (Cruise Control) ..............330, 332
Starting ...............................28, 309
Button .................................26
Cold Weather .......................... .310
Engine Fails To Start ..................... .310
Remote ................................28
Starting And Operating ..................... .309
Starting Procedures ........................ .309
Steering .................................325
Tilt Column .............................87
Wheel, Heated ...........................87
Wheel, Tilt ..............................87
Steering Wheel Audio Controls .................615
Steering Wheel Mounted Sound System Controls . . . .615
Storage, Vehicle ............................131
Stow ‘n

Go (Fold In Floor) Seats .................62
Stow ‘n Vac ...............................147
Stuck, Freeing ............................ .481
Sunglasses Storage ..........................173
Sun Roof ............................... .135
Supplemental Restraint System – Air Bag ..........258
Sway Control, Trailer ........................222
Synthetic Engine Oil ........................497
12
INDEX 689