CHRYSLER PACIFICA 2020 Vehicle Warranty

SAFETY WARNING:
Ignoring any of the safety and information contained in this limited
warranty and Adjustment Policy may result in tire failure, causing
serious injury or death.
•Tire failure due to underinflation/overloading. Follow vehicle own-
er ’s manual or tire placard in vehicle for proper inflation and loading.
• Explosion of tire/rim assembly due to improper tire mounting. Ti re
mounting / demounting can be dangerous. It should be performed
only by a trained tire specialist using proper tools and procedures.
Prior to tire mounting/demounting, the Rubber Manufacturers Asso-
ciation (RMA) wall charts and manuals should be read to obtain the
proper procedures. The failure to follow these procedures may result
in faulty positioning of the tire and/or rim, which may cause the
assembly to burst with force sufficient to cause injury or death.
• Tire failure due to damage. Inspect your tires frequently for scrapes,
bulges, separations, cuts, snags and other damage from road hazards.
Damage from impact can occur to the inner portions of your tire
without being visible to the outside. If you suspect a tire has been
damaged from striking anything unusual in the road, you must have
the tire removed from the rim and inspected both inside and out by a
trained tire specialist. Air loss or unusual tire wear can also be warning
signs that a tire may have internal damage. If you notice these
conditions, have your tire inspected by a trained individual.
• Tire failure due to excessive tire spinning. Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly may
cause a sudden tire explosion resulting in vehicle damage and/or
serious injury or death. Never exceed 35 mph (55 km/h) as indicated
on your speedometer when your vehicle is stuck in snow, mud, or
sand and your tire(s) is/are spinning. Use a gentle backward and
forward rocking motion to free your vehicle for continued driving.
Never stand or permit anyone else to stand near or behind a tire
spinning while attempting to push a vehicle that is stuck.
GENERAL TIRE
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TEMPORARY SPARE TIRE OWNERS:
CTNA does not recommend any repair to or reuse of punctured
Temporary Spare Tires.
In addition to the valuable warranty, safety and maintenance information
you will find in this Limited Warranty and Adjustment Policy we
encourage you to visit General Tire Brand websites at:
www.generalti-
re.com
or (www.generaltire.ca) for up-to-date changes and a Self-Help
knowledge base with downloadable brochures (customer care link).
Please also visit the Rubber Manufacturer Association (RMA) website at
www.rma.org.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS NOT
A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR BECOME
UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
General brand tire dealer, consult the Yellow Pages or, if for any reason
local service or information is not available, call one of General brand
toll-free Customer Relations numbers:
In the United States call 1-800-847-3349
In Canada, call 1-800-461-1776
CTNA, Inc. 1830 McMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5
GENERAL TIRE
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NOTES
GENERAL TIRE122

GOODYEAR DUNLOP TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:
•You are the owner or authorized agent of the owner of new Goodyear
or Dunlop® highway auto or light truck tires supplied as Original
Equipment on your vehicle.
• Your tires bear Department of Transportation prescribed tire identifi-
cation numbers.
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer ’s or Good-
year ’s recommendations.
• Your tires were purchased on or after March 1, 2014.
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Goodyear or Dunlop highway radial auto or radial light truck
tire, covered by this policy, removed from service due to a covered
warranty condition during the first 2/32 of usable tread or twelve
months from date of purchase, whichever comes first, will be replaced
with a comparable new Goodyear or Dunlop tire at no charge, including
mounting and balancing. (Without proof of purchase the date of manu-
facture will be used to determine eligibility.)
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear or Dunlop highway auto or light truck tire, other
than radial auto or radial light truck tires, removed from service due to
a covered warranty condition during the first 1/32 of usable tread will
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123

be replaced with a comparable new Goodyear or Dunlop tire at no
charge, including mounting and balancing.
TEMPORARY SPARE TIRES
Any Goodyear or Dunlop temporary spare tire removed from service due
to a covered warranty condition during the first 50% of usable tread wear
(1/32) will be replaced with a comparable new Goodyear or Dunlop
temporary spare tire at no charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service due
to a covered warranty condition will be replaced with a comparable new
Goodyear or Dunlop tire on a prorated basis for up to six (6) years from
the date of original new tire purchase or when the treadwear indicators
become visible (worn to 2/32), whichever occurs first. (Without proof of
purchase the date of manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s advertised
retail selling price at the time of adjustment by the percentage of usable
original tread that has been worn off. You pay for mounting and
balancing, and an amount equal to the current Federal Excise Tax (F.E.T.
– U.S. only) and any other applicable taxes and government-mandated
charges.
EXAMPLE:If your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50% and
therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current Federal
Excise Tax (U.S. only) or any other applicable taxes and government-
mandated charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost to
you would be $65.00 plus F.E.T. (U.S. only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire will be the same brand tire
and may be either the same line of tire or, in the event that the tire is not
available, the same brand tire with the same basic construction and
GOODYEAR DUNLOP TIRES
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similar performance attributes with a different sidewall or tread configu-
ration. If a higher priced tire is accepted as replacement, the difference in
price will be at an additional charge to you. Any replacement tire
provided pursuant to this warranty will be covered by the warranty in
effect at the time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of this
limited warranty ends when the tread wear indicators become visible
(worn to 2/32) or six (6) years from the date of new tire purchase,
whichever occurs first. (Without proof of purchase the date of manufac-
ture will be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the United States and Canada.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
•Tires submitted for ride disturbance complaints that are worn beyond
the first two thirty-seconds of an inch (2/32) tread depth or tires
submitted for ride disturbance due to damaged wheels or any vehicle
condition.
• Goodyear does not warrant or give credit in any adjustment transac-
tion for any kind of material added to a tire (e.g., tire fillers, sealants,
balancing substances) after the tire leaves a factory producing Good-
year or Dunlop tires, nor will it adjust any tire that has failed as a result
of adding such material.
• Irregular wear or damage due to mechanical condition of the vehicle,
improper inflation, overloading, high speed spin-up, misapplication,
misuse, negligence, racing, use of tire chains, improper mounting or
demounting, improper repair, wreck, collision or fire.
• Road hazards (includes, but is not limited to, punctures, cuts, snags,
impact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear or Dunlop
tires, has been intentionally altered to change its appearance (e.g.,
white inlay on a black tire or regrooved).
GOODYEAR DUNLOP TIRES
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•Tires with weather-cracking that were purchased more than four (4)
years prior to presentation for adjustment or, if purchase date cannot
be verified, manufactured more than four years prior to presentation
for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires.
• Tires removed from service due to improper repairs.
• Tires supplied as Original Equipment are not eligible for any tread life
warranty consideration.
• Cosmetic
weather
checking
ä
• Low tire pressure-monitoring system – refer to vehicle manufacturer ’s
warranty.
• Ultra

High-Performance
summer
tires
are
not
recommended
for

use,
and
tread
or
shoulder
cracking
on
those
tires
resulting
from

use
will
not
be
covered
under
our
warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any representation,
promise or agreement on behalf of Goodyear, except as stated herein. Any
tire, no matter how well constructed, may fail in service or otherwise
become unserviceable due to conditions beyond the control of the
manufacturer. Under no circumstances is this warranty a representation
that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND GOODYEAR
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY GOODYEAR OR
SHALL BE IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO CIR-
CUMSTANCE SHALL GOODYEAR BE LIABLE TO THE BUYER FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION,
GOODYEAR DUNLOP TIRES
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PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACE-
MENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND.
SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights and you may also have other
rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear orDunlop service facility. Tires replaced on an adjustment basis become
the property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
2. You must pay for taxes and any additional services you order at the time of adjustment plus any additional service that may be unique to
your application, e.g., Tire Pressure Monitoring System.
3. You must submit your claim on an approved claim form supplied by an authorized Goodyear or Dunlop service facility. The form must be
filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment. You must go to an
authorized Goodyear or Dunlop outlet for replacement tires and all
warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
•TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle owner ’s manual or tire plac-
ard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAIN-
TENANCE. Tires should be inspected regularly by a qualified techni-
cian for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber Manu-
facturers Association (RMA) established repair procedures at
www.rma.organd/or go towww.goodyear.comfor information on
proper repair procedures.
GOODYEAR DUNLOP TIRES
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•EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES COM-
PLETELY BEFORE DEMOUNTING.
• TIRE SPINNING. On slippery surfaces such as snow, mud, ice, etc.,
do not spin tires in excess of 35 mph (55 kph), as indicated on the
speedometer.
• EXCESSIVE WHEEL SPINNING. This can also result in tire disinte-
gration or axle failure.
WARNING!
Vehicle handling, traction, ride comfort and other performance
parameters may be significantly affected by a change in tire size or
type. Before replacing tires, always consult and follow the vehicle
owner ’s manual because some vehicle manufacturers prohibit
changing tire size. When selecting tires that are different from the
original equipment size make certain:
1. The tires have adequate load-carrying capacity based on the vehicle placard,
2. The tires have sufficient inflation pressure to carry the load and
3. There is proper clearance with no interference points between the tire and vehicle.
The consumer must be aware to always drive safely and obey all
traffic laws. Avoid sudden, sharp turns or aggressive lane changes.
Failure to follow any of these warnings may result in loss of control
of the vehicle, leading to an accident and serious injury or death.
TIRE CARE AND MAINTENANCE GUIDE
The easiest way to help ensure satisfactory mileage and performance
from your Goodyear or Dunlop tires is to give them a simple but frequent
(at least monthly) inspection for proper inflation, even tread wear and the
presence of any damage.
DO MAINTAIN PROPER INFLATION PRESSURE IN YOUR TIRES
Proper inflation pressure is necessary for optimum tire performance,
safety and fuel economy. Check inflation pressures at least once a month
and before long trips. Use an accurate tire pressure gauge. Always check
GOODYEAR DUNLOP TIRES
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pressures when the tires are cold (when the vehicle has been driven less
than one mile). If you must check inflation when the tires are hot, add
4 psi (27 kPa) to the recommended cold inflation pressure. It is difficult
to tell just by looking at radial tires whether they are underinflated.*
Furthermore, when operating a vehicle equipped with radial tires, it is
difficult to notice when a tire has gone flat or nearly flat since the “feel”
of the vehicle does not change significantly.
*Evidence of air loss or repeated underinflation always requires expert
inspection to determine the source of leakage and tire removal to
determine repairability.To avoid injury, NEVER attempt to reinflate a
tire that has been run severely underinflated. Progressive air loss may
result from punctures, cuts, curbing, impacts or partial bead unseating.
Some fitment causes for air loss are (1) incomplete bead seating, (2) bead
tearing caused by a machine tool due to insufficient lubrication or
improper adjustment. Leaking valve core or rubber valve components
should be replaced when problems are detected and whenever tires are
replaced.
Always maintain inflation pressure at the level recommended by the
vehicle manufacturer as shown on the vehicle placard, vehicle certifi-
cation label or in the vehicle owner ’s manual:
Under inflation is the leading cause of tire failure and may result in
severe cracking, component separation or “blowout.” It reduces tire load
capacity, allows excessive sidewall flexing and increases rolling resis-
tance, resulting in heat and mechanical damage. Maintaining proper
inflation pressure is the single most important thing you can do to
promote tire durability and maximize tread life.
Over inflation increases stiffness, which may deteriorate ride and gener-
ate unwanted vibration. Over inflation also increases the chances of
impact damage.
DON’T OVERLOAD YOUR VEHICLE
Check your vehicle owner ’s manual to determine the load limits.
Overloading your vehicle places stress on your tires and other critical
vehicle components. Overloading a vehicle can cause poor handling or
increased fuel consumption and may cause tire failure. Overloading your
tires can result in severe cracking, component separation or “blowout.”
Never fit your vehicle with new tires that have less load capacity than
shown on the vehicle tire placard and remember that optimum rim width
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