maintenance CHRYSLER PACIFICA 2021 Repair Manual

SERVICING AND MAINTENANCE371
(Continued)
(Continued)
AWD
Trim Level Axle
Tire/Wheel SizeSnow Traction Device (maximum
projection beyond tire profile or equivalent)
Touring
Touring L
Touring L Plus Front235/60R18
9 mm Cable/Chain
Limited
Pinnacle 235/60R18
18 x 7.5 x 50.8 mm
WARNING!
Using tires of different size and type (M+S,
Snow) between front and rear axles can cause
unpredictable handling. You could lose control
and have a collision.
CAUTION!
To avoid damage to your vehicle or tires, observe
the following precautions:
Because of restricted traction device clear -
ance between tires and other suspension
components, it is important that only traction
devices in good condition are used. Broken
devices can cause serious damage. Stop the
vehicle immediately if noise occurs that could
indicate device breakage. Remove the
damaged parts of the device before further
use.
Install device as tightly as possible and then
retighten after driving about ½ mile (0.8 km).
Autosock traction devices do not require
retightening.
Do not exceed 30 mph (48 km/h).
Drive cautiously and avoid severe turns and
large bumps, especially with a loaded vehicle.
Do not drive for a prolonged period on dry
pavement.
CAUTION!
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372SERVICING AND MAINTENANCE
TIRE ROTATION RECOMMENDATIONS
The tires on the front and rear of your vehicle
operate at different loads and perform different
steering, driving, and braking functions. For these
reasons, they wear at unequal rates.
These effects can be reduced by timely rotation of
tires. The benefits of rotation are especially
worthwhile with aggressive tread designs such as
those on all season type tires. Rotation will
increase tread life, help to maintain mud, snow
and wet traction levels, and contribute to a
smooth, quiet ride. The reasons for any rapid or unusual wear should
be corrected prior to rotation being performed
Ú
page 327.
The suggested rotation method is the “forward
cross” shown in the following diagram. This
rotation pattern does not apply to some directional
tires that must not be reversed.

Tire Rotation (Forward Cross)

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES
The following tire grading categories
were established by the National
Highway Traffic Safety Administration.
The specific grade rating assigned by the
tire's manufacturer in each category is
shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform
to Federal safety requirements in
addition to these grades.
Observe the traction device manufacturer’s
instructions on the method of installation,
operating speed, and conditions for use.
Always use the suggested operating speed of
the device manufacturer’s if it is less than
30 mph (48 km/h).
Do not use traction devices on a compact
spare tire.
CAUTION!

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SERVICING AND MAINTENANCE373
TREADWEAR
The Treadwear grade is a comparative
rating, based on the wear rate of the tire
when tested under controlled conditions
on a specified government test course.
For example, a tire graded 150 would
wear one and one-half times as well on
the government course as a tire graded
100. The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
TRACTION GRADES
The Traction grades, from highest to
lowest, are AA, A, B, and C. These grades
represent the tire's ability to stop on wet
pavement, as measured under
controlled conditions on specified
government test surfaces of asphalt and
concrete. A tire marked C may have poor
traction performance.
TEMPERATURE GRADES
The Temperature grades are A (the
highest), B, and C, representing the tire's
resistance to the generation of heat and
its ability to dissipate heat, when tested
under controlled conditions on a
specified indoor laboratory test wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to a
level of performance, which all
passenger vehicle tires must meet
under the Federal Motor Vehicle Safety
Standard No. 109. Grades B and A
represent higher levels of performance
on the laboratory test wheel, than the
minimum required by law.STORING THE VEHICLE
If you are storing your vehicle for more than three
weeks, we recommend that you take the following
steps to minimize the drain on your vehicle's
battery:
Disconnect the negative cable from battery.
Any time you store your vehicle or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes in the fresh air and high blower
setting. This will ensure adequate system lubri-
cation to minimize the possibility of compressor
damage when the system is started again.
WARNING!
The traction grade assigned to this tire is based
on straight-ahead braking traction tests, and
does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
WARNING!
The temperature grade for this tire is
established for a tire that is properly inflated and
not overloaded. Excessive speed, underinflation,
or excessive loading, either separately or in
combination, can cause heat buildup and
possible tire failure.
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374SERVICING AND MAINTENANCE
BODYWORK
PROTECTION FROM ATMOSPHERIC
A
GENTS
Vehicle body care requirements vary according to
geographic locations and usage. Chemicals that
make roads passable in snow and ice and those
that are sprayed on trees and road surfaces during
other seasons are highly corrosive to the metal in
your vehicle. Outside parking, which exposes your
vehicle to airborne contaminants, road surfaces on
which the vehicle is operated, extreme hot or cold
weather and other extreme conditions will have an
adverse effect on paint, metal trim, and underbody
protection.
The following maintenance recommendations will
enable you to obtain maximum benefit from the
corrosion resistance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or removal
of paint and protective coatings from your vehicle.
The most common causes are:
Road salt, dirt and moisture accumulation
Stone and gravel impact
Insects, tree sap and tar
Salt in the air near seacoast localities
Atmospheric fallout/industrial pollutants
BODY AND UNDERBODY MAINTENANCE
Cleaning Headlights
Your vehicle is equipped with plastic headlights
and fog lights that are lighter and less susceptible
to stone breakage than glass headlights.
Plastic is not as scratch resistant as glass and
therefore different lens cleaning procedures must
be followed.
To minimize the possibility of scratching the lenses
and reducing light output, avoid wiping with a dry
cloth. To remove road dirt, wash with a mild soap
solution followed by rinsing.
Do not use abrasive cleaning components,
solvents, steel wool or other aggressive material to
clean the lenses.
PRESERVING THE BODYWORK
Washing
Wash your vehicle regularly. Always wash your
vehicle in the shade using Mopar® Car Wash, or
a mild car wash soap, and rinse the panels
completely with water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar®
Super Kleen Bug and Tar Remover to remove.
Use a high quality cleaner wax, such as Mopar®
Cleaner Wax to remove road film, stains and to
protect your paint finish. Use precautions to not
scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin out
the paint finish.
CAUTION!
Do not use abrasive or strong cleaning mate -
rials such as steel wool or scouring powder
that will scratch metal and painted surfaces.
Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or removal
of paint and decals.

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SERVICING AND MAINTENANCE375
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercarriage
at least once a month.
It is important that the drain holes in the lower
edges of the doors, rocker panels, and trunk be
kept clear and open.
If you detect any stone chips or scratches in the
paint, touch them up immediately.
If your vehicle is damaged due to a collision or
similar cause that destroys the paint and protec -
tive coating, have your vehicle repaired as soon
as possible.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar® Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
INTERIORS
SEATS AND FABRIC PARTS
Use Mopar® Total Clean to clean fabric upholstery
and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the
fabric.
If the belts need cleaning, use a mild soap solution
or lukewarm water. Do not remove the belts from
the vehicle to wash them. Dry with a soft cloth. Sun damage can also weaken the fabric. Replace
the belts if they appear frayed or worn or if the
buckles do not work properly.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable, and
if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn seat belt could rip apart in a
collision and leave you with no protection.
Inspect the seat belt system periodically,
checking for cuts, frays, or loose parts.
Damaged parts must be replaced immediately.
Do not disassemble or modify the seat belt
system. If your vehicle is involved in a collision,
or if you have questions regarding seat belt or
retractor conditions, take your vehicle to an
authorized FCA dealer or authorized FCA
Certified Collision Care Program facility for
inspection.
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376SERVICING AND MAINTENANCE
PLASTIC AND COATED PARTS
Use Mopar® Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster
Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When cleaning
the lenses, care must be taken to avoid scratching
the plastic. Clean with a wet soft cloth. A mild soap solution
may be used, but do not use high alcohol content
or abrasive cleaners. If soap is used, wipe clean
with a clean damp cloth. Dry with a soft cloth.
LEATHER SURFACES
Mopar® Total Clean is specifically recommended
for leather upholstery.
Your leather upholstery can be best preserved by
regular cleaning with a damp soft cloth. Small
particles of dirt can act as an abrasive and damage
the leather upholstery and should be removed
promptly with a damp cloth. Stubborn soils can be
removed easily with a soft cloth and Mopar® Total
Clean. Care should be taken to avoid soaking your
leather upholstery with any liquid. Please do not
use polishes, oils, cleaning fluids, solvents,
detergents, or ammonia-based cleaners to clean
your leather upholstery.
NOTE:If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather is
designed for easy cleaning, and the manufacturer
recommends Mopar® total care leather cleaner
applied on a cloth to clean the leather seats as
needed.
GLASS SURFACES
All glass surfaces should be cleaned on a regular
basis with Mopar® Glass Cleaner, or any
commercial household-type glass cleaner. Never
use an abrasive type cleaner. Use caution when
cleaning the inside rear window equipped with
electric defrosters or windows equipped with radio
antennas. Do not use scrapers or other sharp
instruments that may scratch the elements.
When cleaning the rear view mirror, spray cleaner
on the towel or cloth that you are using. Do not
spray cleaner directly on the mirror.
CAUTION!
Direct contact of air fresheners, insect repel
-
lents, suntan lotions, or hand sanitizers to the
plastic, painted, or decorated surfaces of the
interior may cause permanent damage. Wipe
away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean leather
seats, as damage to the seat may result.

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384
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the
service manager. Keep a maintenance log of your
vehicle's service history. This can often provide a
clue to the current problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an
accident or work done that is not on your
maintenance log, let the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the items
in order of priority. At many authorized dealers, you
may obtain a rental vehicle (additional charges
may apply). If you need a rental, it is advisable to
make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized
dealer. We strongly recommend that you take the
vehicle to an authorized dealer. They know your
vehicle the best, and are most concerned that you
get prompt and high quality service. FCA US LLC’s
authorized dealers have the facilities,
factory-trained technicians, special tools, and the
latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason
you are still not satisfied, talk to the general
manager or owner of the authorized dealer. They
want to know if you need assistance. If an
authorized dealer is unable to resolve the concern,
you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer
center should include the following information:Owner's name and address
Owner's telephone number (home, mobile, and
office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French

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388
INDEX
A
About Your Brakes......................................... 377Adaptive Cruise Control (ACC)
(Cruise Control).................................... 147, 149Adding Engine Coolant (Antifreeze)............... 343Additives, Fuel............................................... 380AdjustDown........................................................... 47Forward....................................................... 47Rearward..................................................... 47Up................................................................ 47Air Bag........................................................... 262Air Bag Operation...................................... 264Air Bag Warning Light...................... 261, 264Driver Knee Air Bag................................... 269Enhanced Accident Response......... 272, 326Event Data Recorder (EDR)....................... 326Front Air Bag............................................. 264If Deployment Occurs................................ 272Knee Impact Bolsters................................ 269Maintaining Your Air Bag System.............. 274Maintenance............................................. 274Redundant Air Bag Warning Light.............262Side Air Bags............................................. 269Transporting Pets...................................... 292Air Bag Light............................... 123, 261, 292
Air Cleaner, Engine
(Engine Air Cleaner Filter)............................. 334Air Conditioner Maintenance........................ 335Air Conditioner Refrigerant.................. 335, 336Air Conditioner System................................. 335Air Conditioning Filter..............................82, 336Air Conditioning, Operating Tips....................... 82Air Filter........................................................ 334Air PressureTires......................................................... 363AlarmArm The System.......................................... 22Disarm The System..................................... 22Security Alarm.......................................... 126All Wheel DriveTowing...................................................... 326All Wheel Drive (AWD)................................... 144Alterations/ModificationsVehicle......................................................... 10Antifreeze (Engine Coolant)................. 342, 381Disposal................................................... 344Anti-Lock Brake System (ABS)...................... 234Anti-Lock Warning Light................................ 126Ashtray............................................................. 92Assist, Hill Start............................................. 238Audio Jack........................................................ 87
Audio Systems (Radio).................................. 188Auto Up Power Windows..................................94Automatic Dimming Mirror...............................57Automatic Headlights.......................................65Automatic Temperature Control (ATC)..............81Automatic Transaxle..................................... 139Automatic Transmission................................ 141Adding Fluid..................................... 346, 383Fluid And Filter Change............................. 346Fluid Change............................................. 346Fluid Level Check............................. 345, 346Fluid Type........................................ 346, 383Special Additives...................................... 345AutoPark....................................................... 133AUX Cord..........................................................87Auxiliary Electrical Outlet (Power Outlet)..........89AWDTowing...................................................... 326Axle Lubrication............................................ 383
B
Back-Up Camera........................................... 171Battery................................................. 123, 332Charging System Light.............................. 123Jump Starting........................................... 318Keyless Key Fob Replacement....................15

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390 Corrosion Protection
...................................... 374Cruise Control................................................ 147Cruise Control (Speed Control)...................... 149Cruise Light......................................... 129, 130Customer Assistance..................................... 384Cybersecurity................................................. 188
D
Daytime Brightness, Interior Lights.................. 67Daytime Running Lights................................... 63Dealer Service............................................... 333Defroster, Windshield.................................... 292Delay (Intermittent) Wipers.............................. 68Diagnostic System, Onboard......................... 130Dimmer Switch Headlight..................................................... 63DipsticksOil (Engine)................................................ 332Disable Vehicle Towing.................................. 324DisposalAntifreeze (Engine Coolant)....................... 344Door Ajar.............................................. 124, 125Door Ajar Light..................................... 124, 125Driver’s Seat Back Tilt.............................. 32, 33DrivingThrough Flowing, Rising, Or ShallowStanding Water
..................................... 187DVD Player (Video Entertainment System).... 214
E
Electric Brake Control System....................... 235Anti-Lock Brake System............................ 234Traction Control System........................... 239Electric Parking Brake................................... 137Electric Remote Mirrors................................... 58Electronic Stability Control (ESC).................. 236Electronic Throttle Control Warning Light...... 124Emergency Braking....................................... 246Emergency, In Case OfHazard Warning Flasher........................... 295Jacking............................................ 298, 301Jump Starting........................................... 318Overheating.............................................. 321Towing...................................................... 324Emission Control System Maintenance........ 131Engine........................................................... 331Air Cleaner................................................ 334Block Heater............................................. 136Break-In Recommendations..................... 136Checking Oil Level.................................... 332Compartment........................................... 331Compartment Identification...................... 331Coolant (Antifreeze).................................. 382Cooling..................................................... 342Exhaust Gas Caution................................ 294Fails To Start............................................ 135Flooded, Starting...................................... 135
Fuel Requirements................................... 378Oil...........................................333, 381, 382Oil Filler Cap............................................. 331Oil Filter.................................................... 334Oil Selection..................................... 333, 381Oil Synthetic.............................................. 334Overheating.............................................. 321Starting..................................................... 132Enhanced Accident Response
Feature................................................ 272, 326Ethanol.......................................................... 379Exhaust Gas Cautions................................... 294Exhaust System................................... 294, 341Exterior Lighting..................................... 63, 355Exterior Lights...................... 63, 293, 354, 355
F
FiltersAir Cleaner
................................................ 334Air Conditioning................................. 82, 336Engine Oil........................................ 334, 382Engine Oil Disposal................................... 334FlashersHazard Warning........................................ 295Turn Signals..................... 63, 129, 293, 355Flash-To-Pass............................................ 63, 65Flat Tire Changing.......................298, 355, 367Flat Tire Stowage........................ 306, 355, 367

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393
Parade Mode (Daytime Brightness)
............. 67Park........................................................... 129Passing................................................. 63, 65Reading....................................................... 66Seat Belt Reminder................................... 125Security Alarm........................................... 126Service...................................................... 354Service Automatic Emergency Braking...... 127Service AWD.............................................. 127Service LaneSense.................................... 127Service Stop Start System......................... 127Side Marker............................................... 355SmartBeams............................................... 64Stop Start Active........................................ 129Tire Pressure Monitoring (TPMS)............... 128Traction Control......................................... 238Turn Signals.................... 63, 129, 293, 355Load Floor, Cargo.......................................... 101Load Shed Battery Saver Mode..................... 121Load Shed Battery Saver On.......................... 121Load Shed Electrical Load Reduction............ 121Load Shed Intelligent Battery Sensor............ 121Loading Vehicle................................... 101, 176Tires.......................................................... 360Low Tire Pressure System............................. 247Lubrication, Body........................................... 337Lug Nuts........................................................ 377Luggage Carrier............................................. 106
M
Maintenance.................................................... 96Maintenance Free Battery............................ 332Maintenance Schedule................................. 327Malfunction Indicator Light
(Check Engine)..................................... 127, 131Manual Park Release............................................ 321Service..................................................... 387Map/Reading Lights........................................ 66Marker Lights, Side....................................... 355Media Hub....................................................... 87Memory Feature (Memory Seats).................... 32Memory Seat..................................... 31, 32, 58Memory Seats And Radio................................. 32Methanol...................................................... 379Mini-Trip Computer....................................... 122Mirrors............................................................. 57Automatic Dimming..................................... 57Electric Remote........................................... 58Exterior Folding............................................ 60Heated.................................................. 57, 60Memory....................................................... 31Outside................................................. 57, 58Rearview.............................................57, 295Vanity.......................................................... 57Modifications/AlterationsVehicle......................................................... 10
Monitor, Tire Pressure System...................... 247Mopar Parts.................................................. 386MP3 Control.....................................................87Multi-Function Control Lever............................63
N
New Vehicle Break-In Period......................... 136
O
Occupant Restraints..................................... 250Octane Rating, Gasoline (Fuel)............. 378, 382Oil Change Indicator...................................... 114Reset........................................................ 114Oil Filter, Change........................................... 334Oil Filter, Selection........................................ 334Oil Pressure Light.......................................... 125Oil, Engine............................................ 333, 382Capacity.................................................... 381Checking................................................... 332Dipstick..................................................... 332Disposal.................................................... 334Filter................................................ 334, 382Filter Disposal........................................... 334Identification Logo.................................... 333Materials Added To................................... 334Pressure Warning Light............................. 125Recommendation............................ 333, 381Synthetic................................................... 334Viscosity.................................................... 381
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