ESP CHRYSLER PACIFICA 2021 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to
the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure,
avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area
and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual that
are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without imposing
any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and Warranty
Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 or by
contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or purchase a replacement
kit by calling 1-800-387-1143 or by contacting your dealer.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal injury.
FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any electrical devices,
such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious
accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your full attention to vehicle
operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting while driving. It is always the driver’s
responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Chrysler
brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol
levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend
or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your
judgment is impaired when you have been drinking. Never drink and then drive.
WARNING!

7
TIRE SERVICE KIT WITH A SUBWOOFER —
IF EQUIPPED ......................................................... 306
TIRE SERVICE KIT WITHOUT A
SUBWOOFER — IF EQUIPPED............................. 312
JUMP STARTING................................................... 318 Preparations For Jump Start......................... 318Jump Starting Procedure .............................. 319
REFUELING IN EMERGENCY –
IF EQUIPPED ......................................................... 320
IF YOUR ENGINE OVERHEATS ............................ 321
MANUAL PARK RELEASE ................................... 321
FREEING A STUCK VEHICLE ............................... 323
TOWING A DISABLED VEHICLE .......................... 324
All Wheel Drive (AWD) Models ...................... 326
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................. 326
EVENT DATA RECORDER (EDR) ......................... 326
SERVICING AND MAINTENANCE
SCHEDULED SERVICING ................................... 327
Maintenance Plan ......................................... 328
ENGINE COMPARTMENT .................................. 331
3.6L Engine ................................................... 331
Checking Oil Level ......................................... 332
Adding Washer Fluid .................................... 332
Maintenance-Free Battery ........................... 332Pressure Washing ......................................... 333
VEHICLE MAINTENANCE..................................... 333
Engine Oil ...................................................... 333
Engine Oil Filter ............................................. 334Engine Air Cleaner Filter ............................ 334
Accessory Drive Belt Inspection ................... 334Air Conditioner Maintenance........................ 335
Body Lubrication ........................................... 337Windshield Wiper Blades ............................. 337
Exhaust System ............................................ 341
Cooling System .............................................. 342
Brake System ............................................... 344
Automatic Transmission ............................... 345
Fuses.............................................................. 346
Bulb Replacement......................................... 354 TIRES .................................................................... 355
Tire Safety Information ................................. 355
Tires — General Information ........................ 363Tire Types....................................................... 367Spare Tires — If Equipped............................. 367Wheel And Wheel Trim Care ........................ 369Snow Traction Devices ................................. 370
Tire Rotation Recommendations ................. 372
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ..................... 372
Treadwear...................................................... 373
Traction Grades ............................................. 373Temperature Grades..................................... 373
STORING THE VEHICLE ....................................... 373
BODYWORK .......................................................... 374
Protection From Atmospheric Agents .......... 374
Body And Underbody Maintenance ............. 374
Preserving The Bodywork ............................. 374
INTERIORS ........................................................... 375
Seats And Fabric Parts ................................. 375
Plastic And Coated Parts .............................. 376
Leather Surfaces........................................... 376
Glass Surfaces ............................................. 376

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16GETTING TO KNOW YOUR VEHICLE
5. Align the back cover into its original position and snap it back in place by pushing it against
the fob until it is seated all around.
Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle.
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics.
NOTE:When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings for the driving
experience of other drivers of the vehicle. The
vehicle settings are protected by a unique
four-digit PIN, which the vehicle owner creates
when accessing the specific settings for the first
time. KeySense also has additional features that are
always enabled when the specific key is in use that
cannot be set by the vehicle owner. While this
specific key fob is in use, the vehicle will respond
accordingly to the customized vehicle settings and
mandatory features. This includes enhanced
driving assistance features, increased driver
alerts, and the locking of certain optional features.
These settings can be selected within the
Uconnect system Ú
page 189.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the KeySense
key is in use.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil -
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
Always remember to place the Keyless
Enter ‘n Go™ Ignition in the OFF position.

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24GETTING TO KNOW YOUR VEHICLE
POWER DOOR LOCKS — IF EQUIPPED
A power door lock switch is on each front door trim
panel. Use this switch to lock or unlock the doors.
Driver Power Door Lock Switches

If you push the power door lock switch while the
ignition is in the ACC or ON/RUN position, and any
front door is open, the power locks will not operate.
This prevents you from accidentally locking your
keys in the vehicle. Placing the ignition in the OFF
position or closing the door will allow the locks to
operate. A chime will sound if the ignition is in the
ACC or ON/RUN position and a door is open, as a
reminder to place the ignition in the OFF position
and remove the key fob.
KEYLESS ENTER ‘N GO™ — PASSIVE
E
NTRY
The Passive Entry system is an enhancement to
the vehicle’s Remote Keyless Entry system and a
feature of Keyless Enter ‘n Go™ — Passive Entry.
This feature allows you to lock and unlock the
vehicle’s door(s) without having to push the key fob
lock or unlock buttons.
NOTE:
Passive Entry may be programmed on/off
through the Uconnect system Ú page 189.
The key fob may not be detected by the vehicle
passive entry system if it is located next to a
mobile phone, laptop, or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the passive entry handle
from locking/unlocking the vehicle.
If set by the customer in the Uconnect Settings,
unlocking with Passive Entry will initiate illumi -
nated approach (low beams, license plate
lamp, position lamps) for the time 0, 30, 60 or
90 seconds. Passive Entry also initiates two
flashes of the turn lamps.
If wearing gloves, or if it has been raining/
snowing on the Passive Entry door handle, the
unlock sensitivity can be affected, resulting in a
slower response time.
If the vehicle is unlocked by Passive Entry and
no door is opened within 60 seconds, the
vehicle will relock and will arm the security
system (if equipped).
The sliding side doors can be unlocked from the
outside using the hands-free or Passive Entry
system.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle. Allowing chil -
dren to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the gear
selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children, and do
not leave Keyless Enter ‘n Go™ Ignition in the
ACC or ON/RUN position. A child could operate
power windows, other controls, or move the
vehicle.
WARNING!

21_RUP_OM_EN_USC_t.book Page 24

28GETTING TO KNOW YOUR VEHICLE

Driver Side Power Sliding Side Door Switch
Passenger Side Power Sliding Side Door Switch

HANDS-FREE SLIDING DOORS —
I
F EQUIPPED
To open the Hands-Free Sliding Doors, use a
straight in and out kicking motion under the
vehicle in the general location below the door
handle(s). Do not move your foot sideways or in a
sweeping motion or the sensors may not detect the
motion. When a valid kicking motion is completed, the
sliding door will chime, the hazard lights will flash
and the sliding door will open almost
instantaneously. This assumes all options are
enabled in the Uconnect Settings.NOTE:
To open the Hands-Free Sliding Doors requires
a valid Passive Entry key fob within 5 ft (1.5 m)
of the door handle. If a valid Passive Entry key
fob is not within 5 ft (1.5 m), the door will not
respond to any kicks.
The Hands-Free Sliding Doors will only operate
when the transmission is in PARK.
WARNING!
Personal injury or cargo damage may occur if
caught in the path of the sliding door. Make
sure the door path is clear before closing the
door.
Before driving off, check the instrument
cluster for a sliding door or door open
message or warning indicator. Failure to do
this could result in unintentionally leaving the
sliding door open while driving.

21_RUP_OM_EN_USC_t.book Page 28

GETTING TO KNOW YOUR VEHICLE31
The heated steering wheel control button is
located within the Uconnect system.
Press the heated steering wheel button once
to turn the heating element on.
Press the heated steering wheel button a
second time to turn the heating element off.
NOTE:The engine must be running for the heated
steering wheel to operate.
For information on use with the Remote Start
system, see Ú page 21.
DRIVER MEMORY SETTINGS — IF EQUIPPED
This feature allows the driver to save up to two
different memory profiles for easy recall through a
memory switch. Each memory profile saves
desired position settings for the following features:
Driver’s seat
Easy Entry/Exit seat operation (if equipped)
Power steering wheel position (if equipped)
Side mirrors (if equipped)
A set of desired radio station presets
NOTE:
Your vehicle is equipped with two key fobs, each
can be linked to either memory position 1 or 2.
If your vehicle is equipped with a Uconnect 5
radio, memory settings will be linked to the
driver profiles in the radio, in addition to several
other features (radio presets, home screens,
settings, navigation, phone, etc.) Ú page 189.
The Driver Memory Settings switch is located on
the driver door, next to the door handle, and
consists of three buttons:
The set (S) button, which is used to activate the
memory save function.
The (1) and (2) buttons which are used to recall
either of two saved memory profiles.
Driver Memory Switch

PROGRAMMING THE MEMORY FEATURE
To create a new memory profile, perform the
following:
NOTE:Saving a new memory profile will erase the
selected profile from memory.

1. Place the vehicle’s ignition in the ON/RUN
position (do not start the engine).

2. Adjust all memory profile settings to desired preferences (i.e., driver’s seat, outside mirrors
and radio station presets).
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic illness,
diabetes, spinal cord injury, medication,
alcohol use, exhaustion, or other physical
conditions must exercise care when using the
steering wheel heater. It may cause burns
even at low temperatures, especially if used
for long periods.
Do not place anything on the steering wheel
that insulates against heat, such as a blanket
or steering wheel covers of any type and mate -
rial. This may cause the steering wheel heater
to overheat.
1 — Memory Profile Button 1
2 — Memory Profile Button 2
3 — Set Button
2

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GETTING TO KNOW YOUR VEHICLE51
3. To abort seat operation while seat is in motion, push a different seat position selector switch
to stop the seat. Once the seat stops moving,
then the desired position can be selected.
4. The third row power seat system includes obstacle detection. When the system detects
an obstacle, the motors will stop and reverse
direction. Should this occur, remove the
obstacle before pushing the button again.
HEATED SEATS
Front Heated Seats — If Equipped
The front heated seats control buttons are located
in the touchscreen.
You can choose from HI, LO or off heat settings.
The indicator lights in each switch indicate the
level of heat in use. Two indicator lights will
illuminate for HI, one for LO and none for off.
Press the heated seat button once to turn
the HI setting on.
Press the heated seat button a second time
to turn the LO setting on.
Press the heated seat button a third time to
turn the heating elements off.
The level of heat selected will stay on until the
operator changes it.
NOTE:
Once a heat setting is selected, heat will be felt
within two to five minutes.
The engine must be running for the heated
seats to operate.
For information on use with the Remote Start
system, see Ú page 21.
Rear Heated Seats — If Equipped
On some models, the second row seats are
equipped with heaters. There are two heated seat
switches that allow the second row passengers to
operate the seats independently. The heated seat
switches are located on the sliding side door
handle trim panels.

Second Row Heated Seat Switch

You can choose from HI, LO or off heat settings.
Amber indicator lights in each switch indicate the
level of heat in use. Two indicator lights will
illuminate for HI, one for LO and none for off.
Push the switch once to select HI-level heating.
Push the switch a second time to select LO-level
heating. Push the switch a third time to shut the
heating elements off.
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic illness,
diabetes, spinal cord injury, medication,
alcohol use, exhaustion or other physical
condition must exercise care when using the
seat heater. It may cause burns even at low
temperatures, especially if used for long
periods of time.
Do not place anything on the seat or seatback
that insulates against heat, such as a blanket
or cushion. This may cause the seat heater to
overheat. Sitting in a seat that has been over -
heated could cause serious burns due to the
increased surface temperature of the seat.
2

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100GETTING TO KNOW YOUR VEHICLE
HANDS-FREE LIFTGATE — IF EQUIPPED

Hands-Free Liftgate Activation Zone

To open the liftgate using hands-free activation,
use a straight in and out kicking motion under the
vehicle activation zone in the general location
below the liftgate door handle. Do not move your
foot sideways or in a sweeping motion or the
sensors may not detect the motion.
Vehicles Equipped With A Trailer Tow Package
NOTE:If your vehicle is equipped with the Trailer Tow
Package, the hands-free activation zone(s) for the
Power Liftgate will be located on the left and right
side of the receiver. Use a straight kicking motion
under either activation zone to open the
Hands-Free Liftgate.
Hands-Free Liftgate Trailer Tow Activation Zones

When a valid kicking motion is completed, the
liftgate will chime, the hazard lights will flash and
the liftgate will open after approximately one
second. This assumes all options are enabled in
the Uconnect system.
NOTE:Opening the Hands-Free Liftgate requires a valid
Passive Entry key fob within 5 ft (1.5 m) of the door
handle. If a valid Passive Entry key fob is not within
5 ft (1.5 m), the liftgate will not respond to any
kicks.
NOTE:
The Hands-Free Liftgate will only operate when
the transmission is in PARK.
If anything obstructs the Hands-Free Liftgate
while it is opening or closing, the liftgate will
automatically reverse to the closed position,
provided it meets sufficient resistance.
There are pinch sensors attached to the side of
the liftgate opening. Light pressure anywhere
along these strips will cause the liftgate to
return to the open position.
If the power liftgate encounters multiple
obstructions within the same cycle, the system
will automatically stop. If this occurs, the liftgate
must be operated manually.
The power liftgate will release, but not power
open, in temperatures below −12°F (−24°C).
Be sure to remove any buildup of snow or ice
from the liftgate before opening the liftgate.
If the liftgate is left open for an extended period
of time, the liftgate may need to be closed
manually to reset power liftgate functionality.
CAUTION!
The Hands-Free Liftgate feature may be turned
on or off in Uconnect Settings. The Hands-Free
Liftgate feature should be turned off during
jacking, tire changing, and vehicle service
Ú page 189.

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GETTING TO KNOW YOUR VEHICLE109
(Continued)
5. Once the driver’s side crossbar is in place,
tighten the thumb screws completely.

Tightening Crossbar

6. Repeat the procedure to stow the second crossbar on the opposite side.

Stowed Crossbars

NOTE:
To help control wind noise, stow the crossbars in
the side rails when they are not in use.
If any metallic object is placed over the satellite
radio antenna (if equipped), you may experience
interruption of satellite radio reception.
WARNING!
Cargo must be securely tied down before driving
your vehicle. Improperly secured loads can fly off
the vehicle, particularly at high speeds, resulting
in personal injury or property damage. Follow
the roof rack cautions when carrying cargo on
your roof rack.
CAUTION!
To prevent damage to the roof of your vehicle,
DO NOT carry any loads on the roof rack
without the crossbars deployed. The load
should be secured and placed on top of the
crossbars, not directly on the roof. If it is
necessary to place the load on the roof, place
a blanket or other protective layer between
the load and the roof surface.
To avoid damage to the roof rack and vehicle,
do not exceed the maximum roof rack load
capacity of 150 lb (68 kg). Always distribute
heavy loads as evenly as possible and secure
the load appropriately.
Load should always be secured to cross bars
first, with tie down loops used as additional
securing points if needed. Tie loops are
intended as supplementary tie down points
only. Do not use ratcheting mechanisms with
the tie loops. Check the straps and thumb
wheels frequently to be sure that the load
remains securely attached.
Long loads that extend over the windshield,
such as wood panels or surfboards, or loads
with large frontal area should be secured to
both the front and rear of the vehicle.
Travel at reduced speeds and turn corners
carefully when carrying large or heavy loads
on the roof rack. Wind forces, due to natural
causes or nearby truck traffic, can add sudden
upward lift to a load. This is especially true on
large flat loads and may result in damage to
the cargo or your vehicle.
CAUTION!
2

21_RUP_OM_EN_USC_t.book Page 109

GETTING TO KNOW YOUR INSTRUMENT PANEL117
Fuel Economy
Push and release the up or down arrow
button until the Fuel Economy Menu item is
highlighted in the instrument cluster display. The
Fuel Economy Menu will display the following:
Two submenu pages that can be toggled
between using the left and right arrow
buttons; one with Current Value displayed and
one without the Current Value displayed:
Average Fuel Economy (MPG, L/100 km, or
km/L)
Range To Empty (miles or km)
Current Fuel Economy (MPG, L/100 km, or
km/L)
The Max and Min values will correspond to
the particular engine requirements
Hold OK to reset average fuel economy
information.
Trip Info
Push and release the up or down arrow
button until the Trip Menu item is highlighted in the
instrument cluster display. Push the left or
right arrow button to scroll through the Trip A
and Trip B submenus. The Trip information will
display the following:
Distance
Average Fuel Economy
Elapsed Time
Hold the OK button to reset feature information.
Stop / Start – If Equipped
Push and release the up or down arrow
button until the Stop/Start menu title is displayed
in the instrument cluster display.
Audio
Push and release the up or down arrow
button until the Audio Menu displays in the
instrument cluster display.
Messages
Push and release the up or down arrow
button until Messages is highlighted in the
instrument cluster display. This feature shows the
number of stored warning messages. Pushing the
right arrow button will allow you to see what the
stored messages are.
NOTE:The pop-up messages indicate the status of the
system and/or the conditions that need to be met.
Messages remain in the stored stack until
condition is cleared.
Screen Setup
Push and release the up or down arrow
button until the Screen Setup Menu displays in the
instrument cluster display. Push and release the
OK button to enter the submenus. The Screen
Setup feature allows you to change what
information is displayed in the instrument cluster
as well as the location that information is
displayed.
3

21_RUP_OM_EN_USC_t.book Page 117