CHRYSLER PACIFICA 2022 Vehicle Warranty
Manufacturer: CHRYSLER, Model Year: 2022, Model line: PACIFICA, Model: CHRYSLER PACIFICA 2022Pages: 32, PDF Size: 0.94 MB
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HOW TO GET WARRANTY SERVICE19
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES, WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES
Warranty service must be done by an authorized Chrysler, Dodge, Jeep®
or Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep® or Ram dealer.
B. IN CANADA AND MEXICO
If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge,
Jeep® or Ram dealership.
C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA
If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep® or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.
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20HOW TO GET WARRANTY SERVICE
D. IF YOU MOVE
If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.
E. NOTICE
If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR
CANADA ONLY *
A. WHO IS COVERED
You are covered by Roadside Assistance services if you are a purchaser
for use of the vehicle. Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1
B. WHAT TO DO
If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.
1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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HOW TO GET WARRANTY SERVICE21
C. COVERED SERVICES
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis -
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis
-
tance will dispatch a towing service provider to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep® or Ram dealer. If you
choose to go to another dealership, you will be responsible for the cost if
the extra distance exceeds 10 miles.
D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE
If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Customer Assistance Center
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department
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22HOW TO GET WARRANTY SERVICE
6.3. EMERGENCY WARRANTY REPAIRS
If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep® or Ram dealer,
follow the reimbursement procedure in “section 6.1 C”.
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION
PERFORMANCE WARRANTIES
A. WHAT TO DO
If your vehicle has failed an emissions test described in “section 5.2”:
• Take it to an authorized Chrysler, Dodge, Jeep® or Ram dealer as soon
as possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be
required to show them.
B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE
I
NFORMATION
If you think an authorized dealer has wrongly denied you emission
warranty coverage, follow the recommended instructions described in
“section 7.1”. FCA US LLC will reply to you in writing within
30 days after receiving your complaint (or within the time limit required by
local or state law). If the owner is not notified within 30 days that an
emission warranty claim is denied, FCA US LLC must repair the vehicle free
of charge.
If you want more information about getting service under the Federal
Emission Warranty or the Emission Performance Warranty, or if you want
to report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D.C. 20460
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HOW TO DEAL WITH WARRANTY PROBLEMS23
7. HOW TO DEAL WITH WARRANTY
P
ROBLEMS
7.1. STEPS TO TAKE
A. IN GENERAL
Normally, warranty problems can be resolved by an authorized dealer’s
sales or service departments. That is why you should always talk to an
authorized dealer’s service manager or sales manager first. If you are
not satisfied with an authorized dealer’s response to your problem,
FCA US LLC recommends that you discuss your problem with the owner or
general manager of the authorized dealer.
If an authorized dealer still cannot resolve the problem, contact the
FCA US LLC Customer Assistance Center listed in “section 7.2”.
B. WHAT FCA US LLC WILL DO
Once you have followed the recommended instructions described in
“section 7.1 A”, an FCA US LLC representative at FCA US LLC headquarters
will review your situation. If it is something that FCA US LLC can help you
with, FCA US LLC will provide an authorized dealer with all the information
and assistance necessary to resolve the problem. Even if FCA US LLC
cannot help you, FCA US LLC will acknowledge your contact and explain
FCA US LLC's position.
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24HOW TO DEAL WITH WARRANTY PROBLEMS
C. IF YOUR PROBLEM STILL IS NOT RESOLVED FOR CUSTOMERS
R
ESIDING IN ARKANSAS, IDAHO, KENTUCKY, MINNESOTA AND
M
ONTANA ONLY
If you cannot resolve your warranty problem after following the
recommended instructions described in “section 7.1 A”, and you live in
Arkansas, Idaho, Kentucky, Minnesota or Montana ONLY, you can contact
the FCA US LLC Customer Arbitration Process (CAP) in your area.
You may obtain a brochure describing FCA US LLC's CAP, including an
application, by calling 800-247-9753 for assistance.
This service is strictly voluntary, and you may submit your dispute directly
to the CAP at no cost. The CAP is administered by an independent dispute
settlement organization and may be contacted in writing at the following
address:
National Center for Dispute Settlement
FCA US LLC’s Customer Arbitration
P.O. Box 515315
Dallas, TX 75251-5315 The CAP reviews only vehicle disputes involving FCA US LLC (“FCA US”)
Limited Warranty or an FCA US LLC/Mopar® Part Limited Warranty. The
CAP does not review disputes involving the sale of a new or used vehicle,
personal injury/property damage claims, disputes relating to design of the
vehicle or part, or disputes which are already the subject of litigation.
The CAP will need the following information from you:
1. Legible copies of all documents and repair orders relevant to
your case.
2. Vehicle Identification Number (VIN) of your vehicle.
3. A brief description of your unresolved concern.
4. The identity of your servicing/selling dealer.
5. The date(s) of repair(s) and mileage at the time.
6. Current mileage on the vehicle.
7. A description of the action you expect to resolve your concern.
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HOW TO DEAL WITH WARRANTY PROBLEMS25
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS) will acknowledge
receipt of your request, by mail, within 10 days, and advise you whether
or not your dispute is within the jurisdiction of the process.
• When your request is within jurisdiction, NCDS will request FCA US LLC and the dealer to present their side of the dispute. You will receive copies
of their responses.
• While your dispute is pending, NCDS or FCA US LLC may contact you to see if your case can be settled by agreement. If a settlement is offered to
you, FCA US LLC will ask you to sign a form that contains that settlement.
Your case will then be closed. There is no requirement for you to partici -
pate in this settlement process.
• If you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at
a dealership near you.
• If you request a documents-only review, a NCDS panel will review and decide your case. Neither you, the dealer nor FCA US LLC need be
present.
• NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or FCA US LLC
and the time by which the action must be taken. The decision will be
binding on the dealer and FCA US LLC but not on you unless you accept
the decision. • If any action is required on the part of the dealer or FCA US LLC you
will be contacted within 10 days after the date by which the dealer or
FCA US LLC must act to determine whether performance has been
rendered.
• The entire dispute settlement process will normally take no longer than 40 days.
• The CAP dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you
decide to submit your dispute to the process, you are free to pursue other
legal remedies.
D. NOTICE UNDER STATE LEMON LAWS
Some states have laws allowing you to get a replacement vehicle or a
refund of the vehicle’s purchase price under certain circumstances. These
laws vary from state to state. If your state law allows, FCA US LLC requires
that you first notify us in writing of any service difficulty that you may have
experienced so that we can have a chance to make any needed repairs
before you are eligible for remedies provided by these laws. In all other
states, we ask that you give us written notice of any service difficulty. Send
your written notice to the FCA US LLC Customer Assistance Center at the
address in “section 7.2”.
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26HOW TO DEAL WITH WARRANTY PROBLEMS
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS
Here are the addresses and telephone numbers of the FCA US LLC
Customer Assistance Centers that can help you wherever you happen to
be. Contact the one that covers your area:
•In the United States:
FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 800-247-9753
To contact FCA US LLC by email
Select the “Contact Us” button on
www.chrysler.com
• In Canada:
FCA Canada Inc. Customer Service
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone (English): 800-465-2001
Phone (French): 800-387-9983
•
In Mexico:
Customer Relations Office
Prolongación Paseo de la Reforma 1240
Santa Fe, Cuajimalpa CP 05348
Ciudad de México
Phone (in Mexico): 800-505-1300
Phone (outside Mexico): 011 (52) 55 5081 7568
• In Puerto Rico and US Virgin Islands:
FCA Caribbean LLC Customer Service
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: 800-247-9753
Fax: 787-782-3345
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OPTIONAL SERVICE CONTRACT27
8. OPTIONAL SERVICE CONTRACT
Mopar® Vehicle Protection plans offer valuable protection against repair
costs when these warranties no longer apply. They complement but do not
replace the warranty coverages outlined in this booklet. A variety of plans
are available, covering various time-and-mileage periods and various
groups of the vehicle's mechanical components.
Mopar® Vehicle Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed by FCA US LLC to
provide additional protection beyond your vehicle's warranty. Look for our
brand logo and ask an authorized dealer for details.
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28MAINTENANCE
9. MAINTENANCE
9.1. GENERAL INFORMATION
It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Mainte -
nance Service guidelines in your Owner’s Manual. Regular, scheduled
maintenance is essential to trouble-free operation. If there is a dispute
between you and FCA US LLC concerning your maintenance of your
vehicle, FCA US LLC will require you to provide proof that your vehicle was
properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule
with routine service intervals which is included in your Owner's Manual. It
is essential to follow these required maintenance intervals for safe
trouble-free operation.
9.2. WHERE TO GO FOR MAINTENANCE
FCA US LLC recommends that you return to the authorized dealer from
whom you bought your vehicle for all maintenance service both during and
after the warranty periods. Although you can get warranty service from any
authorized dealer who sells your particular make, returning to your selling
authorized dealer will help ensure that all your service needs are met and
that you are completely satisfied. The dealership technicians are specifi -
cally trained to perform maintenance and repair procedures on your
vehicle.
Authorized Chrysler, Dodge, Jeep® or Ram dealers will help ensure that
all your service needs are met and that you are completely satisfied.
FCA US LLC strongly recommends you use genuine FCA US LLC/Mopar®
parts to maintain your vehicle.
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