mileage CHRYSLER PACIFICA 2022 Vehicle Warranty

WARRANTY COVERAGE AT A GLANCE
Basic Limited Warranty Coverage
3 years/36,000 miles
Specified Components 1 year/12,000 miles Federal Emission Warranty
2 years/24,000 miles
Specified Components 8 years/80,000 miles
Anti-Corrosion Perforation Limited Warranty
All Panels 3 years/Unlimited mileage
Outer Panels 5 years/Unlimited mileage Emission Performance Warranty
2 years/24,000 miles
Powertrain Limited Warranty
5 years/60,000 miles
22_C_GW_EN_US_t.book Page 1

8WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2.2. CORROSION WARRANTY
A. WHO IS COVERED

You are covered by the Corrosion Warranty if you are a purchaser for use
of the vehicle.

B. WHAT IS COVERED

The Corrosion Warranty covers the cost of all parts and labor needed to
repair or replace any sheet metal panels that get holes from rust or other
corrosion. If a hole occurs because of something other than corrosion, this
warranty does not apply. Cosmetic or surface corrosion resulting, for
example, from stone chips or scratches in the paint, is not covered. For
more details on what is not covered by this warranty, refer to “section 3.5”.

C. HOW LONG IT LASTS

The Corrosion Warranty starts when your Basic Limited Warranty begins
under “section 2.1 E”.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is three years, with no mileage limit.
• For an outer body sheet metal panel, one that is finish painted and that
someone can see when walking around the vehicle, the limit is five years,
with no mileage limit.

D. WHAT IS NOT COVERED

Please note that while the standard Corrosion Warranty applies to defects
in material and/or workmanship, it does not cover the vehicle's matte
finish appearance (if equipped).
Maintaining the matte finish appearance is solely the responsibility of the
vehicle owner as described in your Owner's Manual.

22_C_GW_EN_US_t.book Page 8

WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY

For vehicles sold and registered in the State of Kansas, seat belts and
related seat belt components are warranted against defects in
workmanship and materials for 10 years, regardless of mileage.
This warranty does not cover replacement of seat belts and related
components required as the result of collision.

2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.

B. WHAT IS COVERED

The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” below
that is defective in workmanship and materials.

C. HOW LONG IT LASTS

The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED

Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep® or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for
the cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.

22_C_GW_EN_US_t.book Page 9

HOW TO GET WARRANTY SERVICE21
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station.
Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis -
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump any time, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys. Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis
-
tance will dispatch a towing service provider to transport your vehicle to
the closest authorized Chrysler, Dodge, Jeep® or Ram dealer. If you
choose to go to another dealership, you will be responsible for the cost if
the extra distance exceeds 10 miles.

D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Customer Assistance Center
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

22_C_GW_EN_US_t.book Page 21

24HOW TO DEAL WITH WARRANTY PROBLEMS
C. IF YOUR PROBLEM STILL IS NOT RESOLVED FOR CUSTOMERS
R
ESIDING IN ARKANSAS, IDAHO, KENTUCKY, MINNESOTA AND
M
ONTANA ONLY

If you cannot resolve your warranty problem after following the
recommended instructions described in “section 7.1 A”, and you live in
Arkansas, Idaho, Kentucky, Minnesota or Montana ONLY, you can contact
the FCA US LLC Customer Arbitration Process (CAP) in your area.
You may obtain a brochure describing FCA US LLC's CAP, including an
application, by calling 800-247-9753 for assistance.
This service is strictly voluntary, and you may submit your dispute directly
to the CAP at no cost. The CAP is administered by an independent dispute
settlement organization and may be contacted in writing at the following
address:
National Center for Dispute Settlement
FCA US LLC’s Customer Arbitration
P.O. Box 515315
Dallas, TX 75251-5315 The CAP reviews only vehicle disputes involving FCA US LLC (“FCA US”)
Limited Warranty or an FCA US LLC/Mopar® Part Limited Warranty. The
CAP does not review disputes involving the sale of a new or used vehicle,
personal injury/property damage claims, disputes relating to design of the
vehicle or part, or disputes which are already the subject of litigation.
The CAP will need the following information from you:

1. Legible copies of all documents and repair orders relevant to
your case.
2. Vehicle Identification Number (VIN) of your vehicle.
3. A brief description of your unresolved concern.
4. The identity of your servicing/selling dealer.
5. The date(s) of repair(s) and mileage at the time.
6. Current mileage on the vehicle.
7. A description of the action you expect to resolve your concern.
22_C_GW_EN_US_t.book Page 24

OPTIONAL SERVICE CONTRACT27
8. OPTIONAL SERVICE CONTRACT

Mopar® Vehicle Protection plans offer valuable protection against repair
costs when these warranties no longer apply. They complement but do not
replace the warranty coverages outlined in this booklet. A variety of plans
are available, covering various time-and-mileage periods and various
groups of the vehicle's mechanical components.
Mopar® Vehicle Protection plans are the ONLY vehicle extended
protection plans authorized, endorsed and backed by FCA US LLC to
provide additional protection beyond your vehicle's warranty. Look for our
brand logo and ask an authorized dealer for details.

22_C_GW_EN_US_t.book Page 27