air condition CHRYSLER PACIFICA 2023 Owner's Guide

260SERVICING AND MAINTENANCE
MAINTENANCE PLAN
Refer to the Maintenance Plan for required maintenance.
At Every Oil Change Interval As Indicated By Oil Change Indicator System
Change oil and filter.
 Rotate the tires at the first sign of irregular wear, even if it occurs before the oil indicator system turns on.
 Inspect battery and clean and tighten terminals as required.
 Inspect the CV/Universal joints.
 Inspect brake pads, shoes, rotors, drums, hoses and parking brake.
 Inspect engine cooling system protection and hoses.
 Inspect exhaust system.
 Inspect engine air cleaner filter if using in dusty or off-road conditions. If required, replace engine air cleaner filter.
Mileage Or Time Passed (Whichever Comes First)20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Inspections
Inspect the CV/Universal joints X X X X X X X X X X X X X X
Inspect front suspension, boot seals, tie rod ends, and replace if
necessary X
X X X X XX
Inspect the brake linings, parking brake function XX X X X XX

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266SERVICING AND MAINTENANCE
Conditions that would require replacement:
Rib chunking (one or more ribs has separated from belt
body)
 Rib or belt wear
 Longitudinal belt cracking (cracks between two ribs)
 Belt slips
 Groove jumping (belt does not maintain correct posi -
tion on pulley)
 Belt broken
NOTE:Identify and correct problem before new belt is installed
Noise (objectionable squeal, squeak, or rumble is
heard or felt while drive belt is in operation).
Some conditions can be caused by a faulty component
such as a belt pulley. Belt pulleys should be carefully
inspected for damage and proper alignment.
Belt replacement on some models requires the use of
special tools; we recommend having your vehicle serviced
at an authorized dealer.
AIR CONDITIONER MAINTENANCE
For best possible performance, your air conditioner should
be checked and serviced by an authorized dealer at the
start of each warm season. This service should include
cleaning of the condenser fins and a performance test.
Drive belt tension should also be checked at this time.
Refrigerant Recovery And Recycling —
R–1234yf
R–1234yf Air Conditioning Refrigerant is a Hydrofluo -
roolefin (HFO) that is endorsed by the Environmental
Protection Agency and is an ozone-friendly substance with
a low global-warming potential. It is recommended that air
conditioning service be performed by an authorized dealer
using recovery and recycling equipment.
NOTE:Use only manufacturer approved A/C system PAG
compressor oil, and refrigerants.
Cabin Air Filter
WARNING!
 Use only refrigerants and compressor lubricants
approved by the manufacturer for your air condi -
tioning system. Some unapproved refrigerants are
flammable and can explode, injuring you. Other
unapproved refrigerants or lubricants can cause the
system to fail, requiring costly repairs. Refer to
Warranty Information located online, for further
warranty information.
 The air conditioning system contains refrigerant
under high pressure. To avoid risk of personal injury
or damage to the system, adding refrigerant or any
repair requiring lines to be disconnected should be
done by an experienced technician.
CAUTION!
Do not use chemical flushes in your air conditioning
system as the chemicals can damage your air
conditioning components. Such damage is not covered
by the New Vehicle Limited Warranty.
WARNING!
Do not remove the cabin air filter while the vehicle is
running, or while the ignition is in the ACC or ON/RUN
mode. With the cabin air filter removed and the blower
operating, the blower can contact hands and may
propel dirt and debris into your eyes, resulting in
personal injury.

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SERVICING AND MAINTENANCE273
The cap should be inspected and cleaned if there is any
accumulation of foreign material on the sealing surfaces.
Disposal Of Used Coolant
Used ethylene glycol-based coolant (antifreeze) is a
regulated substance requiring proper disposal. Check with
your local authorities to determine the disposal rules for
your community. To prevent ingestion by animals or
children, do not store ethylene glycol-based coolant in
open containers or allow it to remain in puddles on the
ground. If ingested by a child or pet, seek emergency
assistance immediately. Clean up any ground spills
immediately.
Coolant Level
The coolant expansion bottle provides a quick visual
method for determining that the coolant level is adequate.
With the engine off and cold, the level of the coolant
(antifreeze) in the bottle should be between the “MAX”
and “MIN” lines marked on the bottle. As long as the engine operating temperature is
satisfactory, the coolant bottle need only be checked once
a month.
When additional coolant is needed to maintain the proper
level, it should be added to the coolant bottle. Do not
overfill.
See an authorized dealer for service.
Cooling System Notes
NOTE:When the vehicle is stopped after a few miles/kilometers
of operation, you may observe vapor coming from the front
of the engine compartment. This is normally a result of
moisture from rain, snow, or high humidity accumulating
on the radiator and being vaporized when the thermostat
opens, allowing hot engine coolant (antifreeze) to enter
the radiator.
If an examination of your engine compartment shows no
evidence of radiator or hose leaks, the vehicle may be
safely driven. The vapor will soon dissipate.

Do not overfill the coolant expansion bottle.
 Check the coolant freeze point in the radiator and in
the coolant expansion bottle. If engine coolant needs
to be added, the contents of the coolant expansion
bottle must also be protected against freezing.
 If frequent engine coolant additions are required, the
cooling system should be pressure tested for leaks.
 Maintain engine coolant concentration at a minimum
of 50% OAT coolant (conforming to MS.90032) and
distilled water for proper corrosion protection of your
engine which contains aluminum components. 
Make sure that the coolant expansion bottle overflow
hoses are not kinked or obstructed.
 Keep the front of the radiator clean. If your vehicle is
equipped with air conditioning, keep the front of the
condenser clean.
 Do not change the thermostat for Summer or Winter
operation. If replacement is ever necessary, install
ONLY the correct type thermostat. Other designs may
result in unsatisfactory engine cooling performance,
poor gas mileage, and increased emissions.BRAKE SYSTEM
In order to ensure brake system performance, all brake
system components should be inspected periodically. For
the proper maintenance intervals
Úpage 260.
WARNING!
Do not open a hot engine cooling system. Never add
engine coolant (antifreeze) when the engine is over -
heated. Do not loosen or remove the cap to cool an
overheated engine. Heat causes pressure to build-up
in the cooling system. To prevent scalding or injury,
do not remove the pressure cap while the system is
hot or under pressure.
 Do not use a pressure cap other than the one speci -
fied for your vehicle. Personal injury or engine
damage may result.
WARNING!
Riding the brakes can lead to brake failure and possibly
a collision. Driving with your foot resting or riding on the
brake pedal can result in abnormally high brake
temperatures, excessive lining wear, and possible brake
damage. You would not have your full braking capacity
in an emergency.
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274SERVICING AND MAINTENANCE
(Continued)
Brake Master Cylinder
The fluid in the master cylinder should be checked when
performing under hood services or immediately if the
Brake Warning Light is illuminated.
Be sure to clean the top of the master cylinder area before
removing the cap. If necessary, add fluid to bring the fluid
level up to the requirements described on the brake fluid
reservoir. With disc brakes, fluid level can be expected to
fall as the brake pads wear. Brake fluid level should be
checked when pads are replaced. However, low fluid level
may be caused by a leak and a checkup may be needed.
Use only manufacturer recommended brake fluid
Úpage 307.AUTOMATIC TRANSMISSION
Special Additives
The manufacturer strongly recommends against using any
special additives in the transmission. Automatic
Transmission Fluid (ATF) is an engineered product and its
performance may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. Avoid using transmission sealers as they
may adversely affect seals.
Fluid Level Check
The fluid level is preset at the factory and does not require
adjustment under normal operating conditions. Routine
fluid level checks are not required; therefore the
transmission has no dipstick. An authorized dealer can
check your transmission fluid level using special service
tools. If you notice fluid leakage or transmission
malfunction, visit an authorized dealer immediately to
have the transmission fluid level checked. Operating the
vehicle with an improper fluid level can cause severe
transmission damage.
Fluid And Filter Changes
Under normal operating conditions, the fluid installed at
the factory will provide satisfactory lubrication for the life
of the vehicle.
Routine fluid and filter changes are not required. However,
change the fluid and filter if the fluid becomes
contaminated (with water, etc.), or if the transmission is
disassembled for any reason.
Selection Of Lubricant
It is important to use the proper transmission fluid to
ensure optimum transmission performance and life. Use
only the manufacturer specified transmission fluid
Úpage 307. It is important to maintain the transmission
fluid at the correct level using the recommended fluid.
WARNING!
 Use only manufacturer recommended brake fluid Úpage 307. Using the wrong type of brake fluid can
severely damage your brake system and/or impair its
performance. The proper type of brake fluid for your
vehicle is also identified on the original factory
installed hydraulic master cylinder reservoir.
 To avoid contamination from foreign matter or mois -
ture, use only new brake fluid or fluid that has been
in a tightly closed container. Keep the master
cylinder reservoir cap secured at all times. Brake
fluid in an open container absorbs moisture from the
air resulting in a lower boiling point. This may cause
it to boil unexpectedly during hard or prolonged
braking, resulting in sudden brake failure. This could
result in a collision.
 Overfilling the brake fluid reservoir can result in
spilling brake fluid on hot engine parts, causing the
brake fluid to catch fire. Brake fluid can also damage
painted and vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
 Do not allow petroleum-based fluid to contaminate
the brake fluid. Brake seal components could be
damaged, causing partial or complete brake failure.
This could result in a collision.
CAUTION!
Do not use chemical flushes in your transmission as the
chemicals can damage your transmission components.
Such damage is not covered by the New Vehicle Limited
Warranty.
WARNING!
CAUTION!
If a transmission fluid leak occurs, visit an authorized
dealer immediately. Severe transmission damage may
occur. An authorized dealer has the proper tools to
adjust the fluid level accurately.

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292SERVICING AND MAINTENANCE
Check tire pressures more often if subject to a wide range
of outdoor temperatures, as tire pressures vary with
temperature changes.
Tire pressures change by approximately 1 psi (7 kPa) per
12°F (7°C) of air temperature change. Keep this in mind
when checking tire pressure inside a garage, especially in
the Winter.
Example: If garage temperature = 68°F (20°C) and the
outside temperature = 32°F (0°C) then the cold tire
inflation pressure should be increased by 3 psi (21 kPa),
which equals 1 psi (7 kPa) for every 12°F (7°C) for this
outside temperature condition.
Tire pressure may increase from 2 to 6 psi (13 to 40 kPa)
during operation. DO NOT reduce this normal pressure
build-up or your tire pressure will be too low.
Tire Pressures For High Speed Operation
The manufacturer advocates driving at safe speeds and
within posted speed limits. Where speed limits or
conditions are such that the vehicle can be driven at high
speeds, maintaining correct tire inflation pressure is very
important. Increased tire pressure and reduced vehicle
loading may be required for high-speed vehicle operation.
Refer to an authorized tire dealer or original equipment
vehicle dealer for recommended safe operating speeds,
loading and cold tire inflation pressures.
Radial Ply Tires
Tire Repair
If your tire becomes damaged, it may be repaired if it
meets the following criteria:
The tire has not been driven on when flat.
 The damage is only on the tread section of your tire
(sidewall damage is not repairable).
 The puncture is no greater than ¼ of an inch (6 mm).
Consult an authorized tire dealer for tire repairs and
additional information.
Damaged Run Flat tires, or Run Flat tires that have
experienced a loss of pressure should be replaced
immediately with another Run Flat tire of identical size and
service description (Load Index and Speed Symbol).
Replace the tire pressure sensor as well as it is not
designed to be reused.
Run Flat Tires — If Equipped
Run Flat tires allow you the capability to drive 50 miles
(80 km) at 50 mph (80 km/h) after a rapid loss of inflation
pressure. This rapid loss of inflation is referred to as the
Run Flat mode. A Run Flat mode occurs when the tire
inflation pressure is of/or below 14 psi (96 kPa). Once a
Run Flat tire reaches the Run Flat mode it has limited
driving capabilities and needs to be replaced immediately.
A Run Flat tire is not repairable. When a Run Flat tire is
changed after being driven in the Run Flat mode 14 psi
(96 kPa) condition, please replace the TPMS sensor as it
is not designed to be reused.
NOTE:TPMS sensor must be replaced after driving the vehicle on
a flat tire condition.
It is not recommended driving a vehicle loaded at full
capacity or to tow a trailer while a tire is in the Run Flat
mode
Úpage 197.
Tire Spinning
When stuck in mud, sand, snow, or ice conditions, do not
spin your vehicle's wheels above 30 mph (48 km/h) or for
longer than 30 seconds continuously without stopping.
WARNING!
High speed driving with your vehicle under maximum
load is dangerous. The added strain on your tires could
cause them to fail. You could have a serious collision.
Do not drive a vehicle loaded to the maximum capacity
at continuous speeds above 75 mph (120 km/h).
WARNING!
Combining radial ply tires with other types of tires on
your vehicle will cause your vehicle to handle poorly.
The instability could cause a collision. Always use radial
ply tires in sets of four. Never combine them with other
types of tires.
WARNING!
Fast spinning tires can be dangerous. Forces generated
by excessive wheel speeds may cause tire damage or
failure. A tire could explode and injure someone. Do not
spin your vehicle's wheels faster than 30 mph
(48 km/h) for more than 30 seconds continuously
when you are stuck, and do not let anyone near a
spinning wheel, no matter what the speed.

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SERVICING AND MAINTENANCE299
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
TRACTION GRADES
The Traction grades, from highest to
lowest, are AA, A, B, and C. These grades
represent the tire's ability to stop on wet
pavement, as measured under
controlled conditions on specified
government test surfaces of asphalt and
concrete. A tire marked C may have poor
traction performance.
TEMPERATURE GRADES
The Temperature grades are A (the
highest), B, and C, representing the tire's
resistance to the generation of heat and
its ability to dissipate heat, when tested
under controlled conditions on a
specified indoor laboratory test wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to a
level of performance, which all
passenger vehicle tires must meet
under the Federal Motor Vehicle Safety
Standard No. 109. Grades B and A
represent higher levels of performance
on the laboratory test wheel, than the
minimum required by law.
STORING THE VEHICLE
If you are storing your vehicle for more than three weeks,
we recommend that you take the following steps to
minimize the drain on your vehicle's battery:
Disconnect the negative cable from battery.
 Any time you store your vehicle or keep it out of service
(i.e., vacation) for two weeks or more, run the air condi -
tioning system at idle for about five minutes in the
fresh air and high blower setting. This will ensure
adequate system lubrication to minimize the possibility
of compressor damage when the system is started
again.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or peak
traction characteristics.
WARNING!
The temperature grade for this tire is established for a
tire that is properly inflated and not overloaded.
Excessive speed, underinflation, or excessive loading,
either separately or in combination, can cause heat
buildup and possible tire failure.
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300SERVICING AND MAINTENANCE
BODYWORK
PROTECTION FROM ATMOSPHERIC
A
GENTS
Vehicle body care requirements vary according to
geographic locations and usage. Chemicals that make
roads passable in snow and ice and those that are
sprayed on trees and road surfaces during other seasons
are highly corrosive to the metal in your vehicle. Outside
parking, which exposes your vehicle to airborne
contaminants, road surfaces on which the vehicle is
operated, extreme hot or cold weather and other extreme
conditions will have an adverse effect on paint, metal trim,
and underbody protection.
The following maintenance recommendations will enable
you to obtain maximum benefit from the corrosion
resistance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or removal of paint
and protective coatings from your vehicle.
The most common causes are:
 Road salt, dirt and moisture accumulation.
 Stone and gravel impact.
 Insects, tree sap and tar.
 Salt in the air near seacoast localities.
 Atmospheric fallout/industrial pollutants.
BODY AND UNDERBODY MAINTENANCE
Cleaning Headlights
Your vehicle is equipped with plastic headlights and fog
lights that are lighter and less susceptible to stone
breakage than glass headlights.
Plastic is not as scratch resistant as glass and therefore
different lens cleaning procedures must be followed.
To minimize the possibility of scratching the lenses and
reducing light output, avoid wiping with a dry cloth. To
remove road dirt, wash with a mild soap solution followed
by rinsing.
Do not use abrasive cleaning components, solvents, steel
wool or other aggressive material to clean the lenses.
PRESERVING THE BODYWORK
Washing
Wash your vehicle regularly. Always wash your vehicle
in the shade using Mopar® Car Wash, or a mild car
wash soap, and rinse the panels completely with water.
 If insects, tar, or other similar deposits have accumu -
lated on your vehicle, use Mopar® Super Kleen Bug
and Tar Remover to get rid of any deposits.
 Use a high quality cleaner wax, such as Mopar®
Cleaner Wax to remove road film, stains and to protect
your paint finish. Use precautions to not scratch the
paint.
 Avoid using abrasive compounds and power buffing
that may diminish the gloss or thin out the paint finish.
CAUTION!
Do not use abrasive or strong cleaning materials
such as steel wool or scouring powder that will
scratch metal and painted surfaces.
 Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or removal of paint
and decals.

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SERVICING AND MAINTENANCE301
Special Care
If you drive on salted or dusty roads or if you drive near
the ocean, hose off the undercarriage at least once a
month.
 It is important that the drain holes in the lower edges of
the doors, rocker panels, and trunk be kept clear and
open.
 If you detect any stone chips or scratches in the paint,
touch them up immediately. The cost of such repairs is
considered the responsibility of the owner.
 If your vehicle is damaged due to a collision or similar
cause that destroys the paint and protective coating,
have your vehicle repaired as soon as possible. The
cost of such repairs is considered the responsibility of
the owner.
 If you carry special cargo such as chemicals, fertilizers,
de-icer salt, etc., be sure that such materials are well
packaged and sealed.
 If a lot of driving is done on gravel roads, consider mud
or stone shields behind each wheel.
 Use Mopar® Touch Up Paint on scratches as soon as
possible. An authorized dealer has touch up paint to
match the color of your vehicle.INTERIORS
SEATS AND FABRIC PARTS
Use Mopar® Total Clean to clean fabric upholstery and
carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chemical
solvents or abrasive cleaners. This will weaken the fabric.
If the belts need cleaning, use a mild soap solution or
lukewarm water. Do not remove the belts from the vehicle
to wash them. Dry with a soft cloth.
Sun damage can also weaken the fabric. Replace the belts
if they appear frayed or worn or if the buckles do not work
properly.PLASTIC AND COATED PARTS
Use Mopar® Total Clean to clean vinyl upholstery.
WARNING!
Do not use volatile solvents for cleaning purposes.
Many are potentially flammable, and if used in closed
areas they may cause respiratory harm.
WARNING!
A frayed or torn seat belt could rip apart in a collision
and leave you with no protection. Inspect the seat belt
system periodically, checking for cuts, frays, or loose
parts. Damaged parts must be replaced immediately.
Do not disassemble or modify the seat belt system. If
your vehicle is involved in a collision, or if you have
questions regarding seat belt or retractor conditions,
take your vehicle to an authorized FCA dealer or
authorized FCA Certified Collision Care Program facility
for inspection.
CAUTION!
Direct contact of air fresheners, insect repellents,
suntan lotions, or hand sanitizers to the plastic,
painted, or decorated surfaces of the interior may
cause permanent damage. Wipe away immediately.
 Damage caused by these type of products may not
be covered by your New Vehicle Limited Warranty.
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TECHNICAL SPECIFICATIONS305
Problems that result from using gasoline containing more
than 15% ethanol (E-15) or gasoline containing methanol
are not the responsibility of the manufacturer and may
void or not be covered under New Vehicle Limited
Warranty.
DO NOT USE E-85 IN NON-FLEX FUEL
V
EHICLES
Non-Flex Fuel Vehicles (FFV) are compatible with gasoline
containing up to 15% ethanol (E-15). Use of gasoline with
higher ethanol content may void the New Vehicle Limited
Warranty.
If a Non-FFV vehicle is inadvertently fueled with E-85 fuel,
the engine will have some or all of these symptoms:
 Undesirable lean conditions
 OBD II Malfunction Indicator Light on
 Poor engine performance
 Poor cold start and cold drivability
 Increased risk for fuel system component corrosion
CNG AND LP FUEL SYSTEM
M
ODIFICATIONS
Modifications that allow the engine to run on Compressed
Natural Gas (CNG) or Liquid Propane (LP) may result in
damage to the engine, emissions, and fuel system
components. Problems that result from running CNG or LP
are not the responsibility of the manufacturer and may
void or not be covered under the New Vehicle Limited
Warranty.
METHYLCYCLOPENTADIENYL
M
ANGANESE TRICARBONYL (MMT) IN
G
ASOLINE
MMT is a manganese-containing metallic additive that is
blended into some gasolines to increase octane. Gasoline
blended with MMT provides no performance advantage
beyond gasoline of the same octane number without
MMT. Gasoline blended with MMT reduces spark plug life
and reduces emissions system performance in some
vehicles. The manufacturer recommends that gasoline
without MMT be used in your vehicle. The MMT content of
gasoline may not be indicated on the gasoline pump;
therefore, you should ask your gasoline retailer whether
the gasoline contains MMT. MMT is prohibited in Federal
and California reformulated gasoline.
MATERIALS ADDED TO FUEL
Besides using unleaded gasoline with the proper octane
rating, gasolines that contain detergents, corrosion and
stability additives are recommended. Using gasolines that
have these additives will help improve fuel economy,
reduce emissions, and maintain vehicle performance.
Designated TOP TIER Detergent Gasoline
contains a higher level of detergents to further
aide in minimizing engine and fuel system
deposits. When available, the usage of TOP
TIER Detergent gasoline is recommended. Visit
www.toptiergas.com for a list of TOP TIER Detergent
Gasoline retailers.
Indiscriminate use of fuel system cleaning agents should
be avoided. Many of these materials intended for gum and
varnish removal may contain active solvents or similar ingredients. These can harm fuel system gasket and
diaphragm materials.
FUEL SYSTEM CAUTIONS
NOTE:Intentional tampering with the emissions control system
can result in civil penalties being assessed against you.
CAUTION!
Follow these guidelines to maintain your vehicle’s
performance:

The use of leaded gasoline is prohibited by Federal
law. Using leaded gasoline can impair engine perfor -
mance and damage the emissions control system.
 An out-of-tune engine or certain fuel or ignition
malfunctions can cause the catalytic converter to
overheat. If you notice a pungent burning odor or
some light smoke, your engine may be out of tune or
malfunctioning and may require immediate service.
Contact an authorized dealer for service assistance.
 The use of fuel additives, which are now being sold
as octane enhancers, is not recommended. Most of
these products contain high concentrations of meth -
anol. Fuel system damage or vehicle performance
problems resulting from the use of such fuels or addi -
tives is not the responsibility of the manufacturer
and may void or not be covered under the New
Vehicle Limited Warranty.
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CUSTOMER ASSISTANCE309
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities.
If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within 30
days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse
you for the reasonable amount actually paid, based on
the usual and customary charges for that service in the
area where they were provided. FCA US LLC’s
determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
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