CHRYSLER PACIFICA HYBRID 2017 2.G Warranty Booklet

EXCHANGE PARTS
To reduce the amount of time your vehicle is out of service due to repairs, FCA may offer exchange
service on some parts. Mopar
brand exchange parts may be new, remanufactured, reconditioned or
repaired, but all meet FCA standards and are warranted the same as new parts. Examples of parts that
may be serviced by exchange include engines, transmissions, instrument clusters, radios, tape and CD
players, speedometers and various electronic modules.
RECLAIMED REFRIGERANT
To help control suspected ozone-depleting agents, regulations require the capture, purification and
reuse of automotive refrigerant gases. As a result, any repairs to the sealed portion of your air
conditioning system, if so equipped, may involve the installation of purified reclaimed refrigerant.
DIGITAL VIDEO AND COMPACT DISCS(DVD/CD)
There are some things you should know about non-commercial DVDs and CDs. Labels applied to
home-recorded discs may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a “stuck” disc are not covered by warranty. In addition, some home-recorded discs
may not be compatible with automotive players and may skip or produce error messages. If you
encounter this, check your player by using a commercial disc which is known to be playable. If a disc
is not compatible with the player, replacing or servicing the player will not solve the problem.
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your FCA vehicle. If you have a warranty or service
problem that has not been resolved to your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your FCA Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact FCA on your behalf.
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your situation. When you contact us, please provide the
following information:
❏ Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
FCA Canada Inc.P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another
option.
FCA Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. FCA Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and FCA
Canada Inc..
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).
CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2017 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty and a5-year or 100,000-kilometre Powertrain
Warranty. Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000
kilometers, whichever occurs first, from the vehicle’s warranty start date. Vehicles placed in taxi,
police, limousine, postal or ambulance service and all SRT vehicles, are covered for roadside
assistance for 3 years or 60,000 kilometers only (whichever occurs first). Roadside Assistance service
will be provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of mechanical breakdown, it will be
towed to the nearest authorized FCA Retailer which services your brand of vehicle (or to the FCA
Retailer of your choice, provided it is within a 35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest FCA
Retailer (or to the FCA Retailer of your choice provided it is within a 35-kilometre distance of the
point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)
• FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read About Roadside Assistance (page 11) because there are some limitations that may
affect the service available to you.
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TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime,
from any location in Canada or the United States:1-800-363-4869(this number does not ring at FCA
Canada Inc.). Please identify yourself as a FCA vehicle owner and be ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the tow company
• If your vehicle is towed to a retailer, you are responsible for contacting the retailer to
authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or 100,000 kilometers(or at
3 years or 60,000 kilometers, if applicable), whichever occurs first. If you call the toll-free number
for assistance after the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance Program.* For warranted
emission system repairs after the program expires, towing (only) will be provided on a reimbursement
basis. Call the toll-free number and service will be dispatched, but you will have to pay for the tow.
For reimbursement consideration, see your authorized retailer for further details.
* See page 5.
ABOUT ROADSIDE ASSISTANCE
The FCA Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with
the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United States and is limited to plated
and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is inaccessible to the service
vehicle or is not a regularly travelled and maintained public road (such as beaches, recreational areas,
construction sites, open fields, private and seasonal roads). Cross-country, logging, auto cross and any
other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance of the problem is within
the control of the driver or owner), or towing from one retailer to another, or service if the driver
appears to be under the influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage. Parts, repairs, or labour
covered under a vehicle warranty will be provided by your FCA Retailer.
The program does not pay for towing required because of an accident. For example, if a vehicle is
winched from a ditch or snowbank and is then determined to need a tow because of damage suffered
when it left the road, the tow will not be covered.
The program does not cover any incidental or consequential damages connected with the failure of
your vehicle or providing services to you. Such damages include lost time, inconvenience, loss of use
of your vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or commercial property,
loss of revenue, etc.
All service providers are independent contractors and are not employees or agents of FCA Canada.
Any loss or damage to your vehicle or personal property resulting from providing roadside service is
the responsibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to your own insurance company
within 24 hours and before any repairs are performed.
FCA Canada reserves the right to limit services or reimbursement claims for any vehicle, if in our
opinion there is abuse of the services or requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
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IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a FCA
Retailer, we reserve the right to engage a nearby non-FCA service facility to repair your vehicle, to
minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the servicing retailer, transportation
by rail or water may be necessary. The program will cover a tow to the dock or rail terminal and also
to the retailer at the end of the trip, but special transportation by rail or water must be arranged for
and paid by you. We will reimburse you for special transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim
reimbursement under the following conditions:
•You must have called the toll-free number first for assistance
• Towing claims must be accompanied by the original detailed repair bill and towing invoice
• Reimbursement will be limited to the local Roadside Assistance contractor rates, to a maximum of
$100 per incident, unless otherwise noted
• Only original receipts, bills and/or charge card copies submitted by you will be accepted for
consideration for reimbursement. Originals will be returned upon request
• Mail your claims to:
FCA Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
FCA Canada reserves the right to decline any claim presented for payment later than 30 days from
the date the service was performed, or if service was provided by an unlicensed garage or individual.
OPTIONAL FCA CANADA SERVICE
CONTRACTS
Even with our comprehensive factory warranty and any applicable statutory warranty, they may not
give you total protection for your ownership period, nor do they provide the regular maintenance
which is required to keep your new vehicle at its optimal operating condition. If you lease a vehicle,
you should be aware of your obligation to maintain and repair the vehicle.
FCA Canada Service Contracts can enhance your new vehicle’s factory warranty from the day of
delivery and provide mechanical coverage on most major components
††when your factory warranty
expires. There are 3 types of plans available for purchase to suit most needs and the average length
of ownership.
Vehicles placed in police, taxi, limousine, postal or ambulance service and all SRT vehicles may
qualify for a service contract. Please see your selling retailer for Special UseService Contract
availability.
††Subject to limitations. Details available at your selling retailer.
1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by providing enhanced roadside
coverage and car rental allowance if your vehicle is not drivable and must be kept overnight. Certain
plans also provide additional distance coverage.
Major components covered are:
• engine •transmission •front-wheel drive •rear-wheel drive
• 4-wheel drive (4x4) •all-wheel drive vehicles
2. GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
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Major components covered are:
•steering •air conditioning •engine cooling and fuel •front suspension •rear suspension •
electrical •hydraulic brake components •anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLD PLUSPLANS*
The most complete protection available for your new vehicle is a Gold PlusService Contract which
combines the benefits of Gold component coverage (see GoldPlans), plus, the most important
vehicle maintenance functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
FCA Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
•Travel planning
• Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
FCA Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The FCA Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by FCA Canada Inc.. Plan expiration is specified in your plan provision.
ELIGIBLE VEHICLES
FCA Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain Warranty and are less than four
years in service, and have accumulated less than 80,000 kilometres, may be eligible for service
contracts.
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INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not
registered in Canada; vehicles placed in taxi, limousine or delivery services; vehicles used to plow
snow or used in postal or dump truck services; vehicles used off-road; vehicles altered or converted
from specified original FCA equipment; vehicles used in emergency services (police, ambulance,
towing); and motor homes are not eligible for a FCA Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the rated capacity of the vehicle,
or failing to adhere to the requirements for vehicles used to pull a trailer as outlined in the Owner’s
Manual are not eligible.
PERSONALIZED TERMS AND CONDITIONS WELCOME KIT
Upon receipt and acceptance of your application by FCA, as submitted by your selling retailer, you
will be mailed a personalized welcome letter confirming your entitlement to the benefits of the
contract you purchased, a member’s card and the Terms and Conditions outline. This will identify you
and your vehicle to any FCA Retailer in Canada, or the United States, as being eligible for plan
services for the period of the terms selected. The member’s card is to be presented to the retailer when
requesting plan services.
OWNER’S RESPONSIBILITY
The owner’s responsibility is to properly operate, care for and maintain the vehicle as prescribed in
the Owner’s Manual supplied by FCA with each new vehicle and herein.
PLAN SERVICE/TOLL-FREE NUMBER
Plan service will be provided by the retailer who sold you the plan.
In the event that you cannot return to the selling retailer for service, you may request plan service from
any FCA Retailer in the United States or Canada. If you are unable to obtain plan service from an
authorized retailer, you can call the toll-free number to receive service instructions.
FCA Canada Inc. stands fully behind its service contracts. Be sure that the contract you buy is a
genuine FCA Service Contract. We are not responsible for other companies’ contracts.
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MAINTENANCE SCHEDULE
Scheduled maintenance must be completed to provide the best vehicle performance and reliability.
The limited warranties in the warranty booklet DO NOT COVER repairs required due to improper
maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts or other
documents. Use only recommended Mopar® Lubricants and genuine Mopar® Parts. In the event that
a condition arises between maintenance intervals, please contact your retailer.AVOID PRO-
LONGED PERIODS OF IDLING.
NOTE: WHERE TIME AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator
system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on
engine operation conditions, the oil change indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow and
extremely hot or cold ambient temperatures will influence when the “Change Oil” message is
displayed. Severe operating conditions can cause the change oil message to illuminate as early as
5,600 kilometres since last reset. Have your vehicle serviced as soon as possible, within the next 800
kilometres.
NOTE: UNDER NO CIRCUMSTANCES SHOULD OIL CHANGE INTERVALS EXCEED 16,000 KILOMETRES, TWELVE MONTHS OR 350 HOURS OF ENGINE RUN
TIME, WHICHEVER COMES FIRST. THE 350 HOURS OF ENGINE RUN OR
IDLE TIME IS GENERALLY ONLY A CONCERN FOR FLEET CUSTOMERS.
SEVERE DUTY:
CHANGE ENGINE OIL AT 6,500 KILOMETRES IF THE VEHICLE IS OPERATED IN A
DUSTY AND OFF-ROAD ENVIRONMENT OR IS OPERATED PREDOMINATELY AT
IDLE OR ONLY VERY LOW ENGINE RPM’s. THIS TYPE OF VEHICLE USE IS
CONSIDERED SEVERE DUTY.
ONCE A MONTH OR BEFORE A LONG TRIP:
• Check engine oil level.
• Check windshield washer fluid level.
• Check and clean wiper blades. Replace if required.
• Check the tire inflation pressures and look for unusual wear or damage.
• Check the fluid levels of the coolant reservoir and brake master cylinder. Fill as needed.
• Check function of all interior and exterior lights.
REQUIRED MAINTENANCE
Refer to the Maintenance Schedules on the following pages for required maintenance.
AT EVERY OIL CHANGE INTERVAL AS INDICATED BY OIL CHANGE INDICATOR
SYSTEM:
• Change engine oil and filter. Oil changes prompted by the oil change indicator system can be
recorded in the oil change log section.
• Rotate the tires. Rotate at the first sign of irregular wear even if it occurs before the oil
indicator system turns on.
• Inspect battery and clean and tighten terminals as required.
• Inspect brake pads, shoes, rotors, drums, hoses and park brake.
• Inspect engine cooling system protection and hoses.
• Inspect exhaust system.
• Inspect engine air filter if using in dusty or off-road conditions.
WARNING!
• The performance of all scheduled service work is required to maintain your vehicle in good
operating condition. FCA Canada Inc. reserves the right to deny warranty coverage if the
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vehicle has not been properly maintained. While we do not insist that such work be
performed by factory authorized retailers, we strongly recommend that an authorized FCA
Retailer perform this work.
• You can be badly injured working on or around a motor vehicle. Do only service work for
which you have the knowledge and the right equipment. If you have any doubt about your
ability to perform a service job, take your vehicle to a competent mechanic.
• Failure to properly inspect and maintain your vehicle could result in a component
malfunction and effect vehicle handling and performance. This could cause an accident.
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Perform Maintenance At 32,000 km or 24 Months
❏Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the cabin air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
Perform Maintenance At 48,000 km or 36 Months
❏ Replace the engine air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
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Perform Maintenance At 64,000 km or 48 Months
❏Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the cabin air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
Perform Maintenance At 96,000 km or 72 Months
❏ Inspect the CV joints.
❏ Inspect the front suspension components, tie rod ends and boot seals; replace if necessary.
❏ Inspect the brake linings, parking brake function.
❏ Replace the cabin air filter.
❏ Replace the engine air filter.
Odometer Reading
Date
Repair Order No.
Signature of authorized FCA Retailer
FCA
R
ETAILERSTAMP
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