CHRYSLER PACIFICA HYBRID 2018 Owners Manual

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
11
CUSTOMER ASSISTANCE 589

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have anyquestions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
590 CUSTOMER ASSISTANCE

WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.11
CUSTOMER ASSISTANCE 591

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
592 CUSTOMER ASSISTANCE

INDEX
12

About Your Brakes........................ .492
Adaptive Cruise Control (ACC) (Cruise Control) . . . .297
Additives, Fuel ........................... .495
Adjust Down .................................73
Forward ................................73
Rearward ...............................73
Up....................................73
AirBag ................................ .231
Air Bag Operation ....................... .233
Air Bag Warning Light .................230, 234
Driver Knee Air Bag ..................... .240
Enhanced Accident Response .............246, 428
Event Data Recorder (EDR) .................428
FrontAirBag .......................... .234
If A Deployment Occurs ....................245
Knee Impact Bolsters ..................... .240
Maintaining Your Air Bag System .............247
Redundant Air Bag Warning Light ............231
Side Air Bags .......................... .240
Transporting Pets ....................... .271
Air Bag Light ...................... .173, 230, 272
Air Bag Maintenance ....................... .247
Air Cleaner, Engine (Engine Air Cleaner Filter) ......440
Air Conditioning Filter ...................119,443 Air Conditioning, Operating Tips
...............118
Air Conditioning, Rear Zone ...................114
Air Conditioning System .....................110
Air Filter ............................... .440
Air Pressure, Tires ......................... .472
Alarm Arm The System ..........................54
Disarm The System ........................54
Alarm (Security Alarm) ..................... .176
Alterations/Modifications, Vehicle ................6
Antifreeze (Engine Coolant) ................454, 498
Disposal .............................. .457
Anti-Lock Brake System (ABS) .................188
Anti-Lock Warning Light .....................177
Ashtray ................................ .149
Assist, Hill Start .......................... .195
Audio
Systems (Radio) ...................... .506
Automatic Dimming Mirror ....................89
Automatic Headlights ........................96
Automatic Temperature Control (ATC) ............110
Automatic Transaxle ....................... .286
Automatic Transmission ..................... .461
Adding Fluid ....................... .461, 501
Fluid Change .......................... .461
Fluid Level Check .....................460, 461
594 INDEX

Fluid Type............................ .501
Special Additives ........................ .460
Auxiliary Electrical Outlet (Power Outlet) .........144
Auxiliary Power Outlet ..................... .144
Axle Lubrication .......................... .501
Back-Up ................................ .360
Battery .............................. .174, 437
Charging System Light ....................174
Jump Starting .......................... .418
Key Fob Battery Replacement .................42
Keyless Key Fob Replacement ................42
Remote Battery Replacement .................42
Saving Feature (Protection) ..................97
Belts, Seat ............................... .272
Blind Spot Monitoring ...................... .197
Body Mechanism Lubrication ..................445
B-Pillar Location .......................... .467
Brake Assist System ........................ .190
Brake Control System, Electronic ................189
Brake Fluid .............................. .501
Brake System ......................... .458, 492
Anti-Lock (ABS) ........................ .492
Fluid Check ........................ .459, 501
Master Cylinder ........................ .459Parking
.............................. .281
Warning Light .......................... .173
Brightness, Interior Lights .....................99
Bulb Replacement ...................... .384, 388
Bulbs, Light ....................... .274, 384, 388
Camera ................................ .360
Camera, Rear ......................... .360, 363
Capacities, Fluid .......................... .498
Caps, Filler Fuel .............................. .367, 422
Radiator (Coolant Pressure) .................456
Carbon Monoxide Warning ................271, 497
Cargo Area Features ....................... .134
Car
go Compartment
Luggage Carrier ........................ .150
Cargo Load Floor ......................... .134
Cargo Tie-Downs .......................... .134
Cargo (Vehicle Loading) ..................... .134
Car Washes .............................. .487
Cellular Phone ........................... .569
Center High Mounted Stop Light ...............390
Certification Label ......................... .370
Chains, Tire ............................. .482
Changing A Flat Tire .....................400, 461
12
INDEX 595

Chart, Tire Sizing.......................... .463
Check Engine Light (Malfunction Indicator Light). . . .185
Checking Your Vehicle For Safety ...............271
Checks, Safety ............................ .271
Child Restraint ........................... .248
Child Restraints Booster Seats ........................... .253
Center Seat LATCH ...................... .260
Child Restraints ........................ .248
Child Seat Installation ..................263, 265
How To Stow An Unused ALR Seat Belt ........261
Infants And Child Restraints ................251
Lower Anchors And Tethers For Children .......255
Older Children And Child Restraints ...........252
Seating Positions ........................ .254
Using The Top Tether Anchorage .............267
Clean Air Gasoline ........................ .494
Cleaning Wheels ............................... .480
Climate Control ........................... .103
Manual ............................... .103
Coat Hook .............................. .144
Compact Disc (CD) Maintenance ................585
Compact Spare Tire ........................ .478Connector
UCI ................................. .535
Universal Consumer Interface (UCI) ...........535
Contract, Service .......................... .590
Coolant Pressure Cap (Radiator Cap) .............456
Cooling System ........................... .453
Coolant Capacity ........................ .498
Coolant Level .......................... .457
Disposal Of Used Coolant ..................457
Drain, Flush, And Refill ....................454
Inspection ......................... .454, 457
Pressure Cap ........................... .456
Radiator Cap .......................... .456
Selection

Of Coolant (Antifreeze) .......454, 498, 499
Corrosion Protection ....................... .486
Cruise Control (Speed Control) .................297
Cruise Light .......................... .182, 183
Customer Assistance ....................... .588
Cybersecurity ............................ .507
Daytime Brightness, Interior Lights ..............100
Daytime Running Lights ....................93, 94
Dealer Service ............................ .438
Defroster, Windshield ....................... .273
596 INDEX

Delay (Intermittent) Wipers...................101
Diagnostic System, Onboard ...................184
Dimmer Switch, Headlight .....................93
Dipsticks Oil (Engine) ........................... .436
Disabled Vehicle Towing .....................425
Disposal Antifreeze (Engine Coolant) .................457
Do Not Disturb ........................... .582
Door Ajar ............................... .176
Door Ajar Light ........................... .176
Door Locks Key Fob Emergency Key ....................42
Door Opener, Garage ....................... .134
Driver’s Seat Back Tilt ........................68
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .375
DVD Player (Video Entertainment System) .........536
Electrical Outlet, Auxiliary (Power Outlet) .........144
Electric Parking Brake ...................... .281
Electric Remote Mirrors .......................91
Electronic Brake Control System ................189
Anti-Lock Brake System ....................188 Traction Control System
....................189
Electronic Speed Control (Cruise Control) .........294
Electronic Stability Control (ESC) ...............192
Electronic Throttle Control Warning Light .........175
Emergency, In Case Of Hazard Warning Flasher ...................378
Jacking ........................ .400, 401, 461
Jump Starting .......................... .418
Overheating ........................... .423
Towing ............................... .425
Emission Control System Maintenance ............185
Engine Air Cleaner ............................ .440
Break-In Recommendations .................281
Checking Oil Level ...................... .436
Compartment .......................... .435
Compartment Identification .................435
Coolant
(Antifreeze) ..................... .499
Cooling .............................. .453
Exhaust Gas Caution ...................271, 497
Fuel Requirements ....................... .494
Oil ........................... .438, 498, 499
Oil Filter .............................. .440
Oil Selection ........................ .439, 498
Overheating ........................... .423
12
INDEX 597

Starting.............................. .278
Engine Oil Viscosity ........................ .439
Engine Oil Viscosity Chart ....................439
Enhanced Accident Response Feature .........246, 428
Ethanol ................................. .495
Exhaust Gas Caution .....................271, 497
Exhaust System ....................... .271, 451
Exterior Lighting ....................... .93, 388
Exterior Lights ...................93, 274, 384, 388
Filters Air Cleaner ............................ .440
Air Conditioning ......................119,443
Engine Oil ......................... .440, 499
Engine Oil Disposal ...................... .439
Flashers Hazard Warning ........................ .378
Turn Signal ....................93, 182, 274, 387
Flash-To-Pass ........................... .93, 95
Fluid, Brake ............................. .501
Fluid Capacities ........................... .498
Fluid Leaks .............................. .274
Fluid Level Checks Brake ................................ .459
Fluids And Lubricants ...................... .499Fog Lights
......................... .93, 97, 389
Fog Light Service .......................... .389
Folding Rear Seat ...........................68
Forward Collision Warning ....................204
Freeing A Stuck Vehicle ..................... .424
Front Position Light ........................ .388
Fuel ................................... .494
Additives ............................. .495
Clean Air ............................. .494
Ethanol .............................. .495
Filler Cap (Gas Cap) ..................... .367
Gasoline .............................. .494
Materials Added ........................ .495
Methanol ............................. .495
Octane

Rating ....................... .494, 499
Requirements .......................... .494
Specifications .......................... .499
Tank Capacity .......................... .498
Fuses .................................. .390
Garage Door Opener (HomeLink) ............134, 139
Gas Cap (Fuel Filler Cap) .....................367
Gasoline, Clean Air ........................ .494
Gasoline (Fuel) ........................... .494
Gasoline, Reformulated ..................... .494
598 INDEX