CHRYSLER PACIFICA HYBRID 2018 Vehicle Warranty

Temperature
The temperature grades are A (the highest), B, and C, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance
which all passenger car tires must meet under the Federal Motor Vehicle
Safety Standard No.109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the minimum required by
law.
WARNING!
The temperature grade is established for a tire that is properly
inflated and not overloaded. Excessive speed, underinflation, or
excessive loading, either separately or in combination, can cause
heat buildup and a possible tire failure.
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LIMITED WARRANTY
ORIGINAL EQUIPMENT
PASSENGER AND LIGHT TRUCK TIRES
Including
Tires with Run-Flat Technology
ELIGIBILITY
This Limited Warranty covers BRIDGESTONE and FIRESTONE brand
passenger and light truck tires, including RFT and temporary spare tires,
originally installed by the vehicle manufacturer on a new vehicle. You are
covered under the terms of this Limited Warranty if the tire was
produced after July 4, 2004 (DOT serial 2704 or later) and has been used
only on the vehicle on which it was originally installed in non-
commercial service.
WHAT IS WARRANTED AND FOR HOW LONG
Before wearing down to 2/32 inch (1.6 mm) remaining original tread
depth (i.e. worn down to the top of the built-in indicators in the tread
grooves) and within 6 years from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 6 years from
the date of tire manufacture), for any reason other than those excluded in
the section entitled “What This Limited Warranty Does Not Cover,” any
eligible tire that becomes unusable for any reason within the manufac-
turer ’s control will be replaced with an equivalent new tire on the basis
set forth in this Limited Warranty.
WHAT THIS LIMITED WARRANTY DOES NOT COVER
This Limited Warranty does not cover the following:
1. Tire damage or irregular wear due to:
A.Road hazards,including, without limitation: Puncture, cut, impact
break, stone drill, bruise, bulge, snag, etc.
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B.Improper use or operation,including, without limitation: Im-
proper inflation pressure, overloading, tire/wheel spinning, use of
an improper wheel, tire chain damage, misuse, misapplication,
negligence, tire alteration, or for racing or competition purposes.
C.Insufficient or improper maintenance,including, without limita-
tion: Failure to rotate tires as recommended in this manual, wheel
misalignment, worn suspension components, improper tire mount-
ing or demounting, tire/wheel assembly imbalance, or other
vehicle conditions, defects, or characteristics.
D.Contamination or degradationby petroleum products or other
chemicals, fire or other externally generated heat, or water or other
material trapped inside the tire during mounting or inflation.
E.Improper repair.Improper repair voids this Limited Warranty
F.For RFT tires only, improper run-flat or low tire pressure opera-
tion,including, without limitation: Exceeding speed, distance, or
other run-flat/lowpressure operation limitations.
2. Rapid tread wear or wear-out. Original equipment tires have no
mileage warranty.
3. Weather/ozone cracking after 4 years from date of tire manufacture.
4. Ride disturbance or vibration after 1/32 inch (0.8mm) of tread wear
use.
5. Tires with sealant, balance, or other filler material that was not
originally applied or inserted by the tire manufacturer.
6. Tires used in commercial service.
7. Tires purchased and normally used outside the United States and
Canada.
8. The cost of applicable federal, state, and local taxes.
9. Failure to follow any of the safety and maintenance recommendations
or warnings contained in this manual.
This Limited Warranty is in addition to and/or may be limited by any
other applicable written warranty you may have received concerning
special tires or situations.
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REPLACEMENT PRICE
Radial passenger and light truck tires adjusted under this Limited
Warranty will be replaced free of charge during the first 25% of tread
wear or within 12 months from the date of purchase (proof of purchase
date required; without proof of purchase date, then within 12 months
from the date of tire manufacture), whichever occurs first. During the free
replacement period, mounting and balancing are included free of charge.
To determine the replacement price after the free tire replacement period,
the percent of used tread wear is multiplied by the current selling price
for the replacement tire(s). The appropriate taxes, mounting, balancing,
disposal fee, and other service charges may be added to the adjustment
replacement price.
In Canada, the tire will be adjusted at dealerships (subject to dealer
discretion) at a predetermined “Adjustment Price.”
REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited Warranty, it will be
covered by the manufacturer ’s warranty, if any, given on that tire at that
time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only be made at an
authorized Bridgestone Firestone retailer. Consult a phone directory
(often listed in the Yellow Pages underTire Dealers) or the internet at
www.bridgestonetire.comfor the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights, and you may also
have other rights which vary from state to state or in Canada from
province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone North American
Tire, LLC disclaims all other warranties, including but not limited to the
implied warranties of merchantability and fitness for a particular pur-
pose and any liability for incidental and consequential damages, loss of
time, loss of vehicle use, or inconvenience. Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
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This Limited Warranty applies only to consumers actually using the tire in
the United States and Canada. For warranty conditions outside the United
States and Canada, see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or altered by anyone.
In accordance with Federal Law, this Limited Warranty has been desig-
nated as aLimited Warranty.” Nothing in this Limited Warranty is
intended to be a representation that tire failures cannot occur. This
Limited Warranty is given in the United States by Bridgestone Firestone
North American Tire, LLC, 535 Marriott Dr., Nashville, TN 37214 and in
Canada by Bridgestone Firestone Canada Inc., 5770 Hurontario St., Suite
400, Mississauga, Ontario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require you to have your
tires regularly inspected and rotated per the recommendations outlined
in the sections of this manual entitledTire Damage, Inspection and
Service Life” and “Radial Tire Rotation” and to furnish proof of same in
order to receive an adjustment. Such proof should show the date,
mileage, and servicing location. A sales receipt containing this informa-
tion will suffice. In addition, a “Maintenance Record” is included on the
back cover of this manual. It is your obligation to maintain proper tire
inflation pressures as specified by the vehicle manufacturer and to
operate the vehicle within tire/vehicle load capacity and speed limita-
tions. It is also your obligation to maintain proper wheel alignment and
tire/wheel assembly balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer. Complete and
sign the customer section of the Bridgestone Firestone North American
Tire, LLC Limited Warranty adjustment form and pay appropriate
replacement price, taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire, LLC agree that all
claims, disputes, and controversies between you and it, including any of
its agents, employees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties, express or
implied, including a failure of warranty and the validity of this arbitra-
tion clause, but excluding claims for personal injury or property damage,
shall be resolved by binding arbitration between you and it, according to
the formal dispute resolution procedures of the National Arbitration
Forum, under the Code of Procedure then in effect. This arbitration will
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be conducted as a document hearing. If you request any procedures
beyond a document hearing, you will be responsible for all fees,
including filing and administrative fees, above and beyond the fees
required for document hearings.
The arbitration between you and Bridgestone Firestone North American
Tire, LLC shall not include any other customers, be combined or
consolidated in any fashion with arbitrations involving other customers,
or proceed in any form of class action in which the claims of numerous
customers are considered together. Any award of the arbitrator(s) may be
entered as a judgment in any court of competent jurisdiction. The
arbitrators will have no authority to award punitive or other damages not
measured by the prevailing party’s actual damages, except as may be
required by statute. Information may be obtained and claims may be filed
at any office of the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
VEHICLE MANUFACTURER’S RECOMMENDED INFLATION
PRESSURE
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MAINTENANCE RECORD
Mileage Date Retailer
Inspection
Rotation
Balance
Alignment
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CONTINENTAL TIRE
LIMITED WARRANTY AND ADJUSTMENT POLICY FOR ORIGI-
NAL EQUIPMENT PASSENGER CAR & LIGHT TRUCK TIRES
(Including TEMPORARY SPARE Tires)
This booklet also includes important safety warnings.
1.ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
owner of new Continental brand passenger and light truck (LT) tires
that are the new vehicle original equipment tires bearing the Conti-
nental brand name and D.O.T. Tire Identification Number, operated in
normal service, and used on the same vehicle on which they were
originally installed according to the vehicle manufacturer ’s recom-
mendations.
Tire(s) on any vehicle registered and normally operated outside the
United States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
2.WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
APPLICABLE? BASIC COVERAGE:
Eligible Tires are covered by this Warranty for a maximum of 72
months from the date of purchase, determined by the new vehicle
registration date or new vehicle sales invoice showing date of pur-
chase.
Where to Go for Warranty Replacement:Contact the dealer from
where you purchased the vehicle or an alternate authorized Continen-
tal brand tire dealer (Authorized Dealer) to determine the eligible
warranty coverage for your tires and how to proceed from there.
Free Replacement Period: PASS & LTIf an eligible Continental brand
PASS or LT tire becomes unserviceable from a warrantable condition,
other than those listed under Section 3, during the first 12 months or
first 2/32nds of an inch (1.6 mm) of treadwear (whichever comes first),
it will be replaced with a **comparable new Continental brand tire
FREE OF CHARGE, including mounting and balancing (excluding on
line orders). Owner pays all applicable taxes.
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TEMPORARY SPARE:If a TS Tire becomes unservicable from a
condition other than those listed in Section 3, during the first 1/32nd
(0.8 mm) of treadwear, then it will be replaced with a **comparable
new Continental brand TS tire FREE OF CHARGE, including mount-
ing and balancing. The owner pays all applicable taxes. After thisFree
Replacement Periodfor your TS tire expires, no warranty claim will
be accepted.
After the Free Replacement Period:The tire (except temporary spare
tire) may still be eligible for a pro rata replacement up to 72 months
from date of original purchase until the tread is worn down to the
tread wear indicators (2/32nds of an inch or 1.6 mm of tread
remaining.) If an eligible tire becomes unserviceable under the stipu-
lations of this Limited Warranty and Adjustment policy it will be
replaced with a **comparable new Continental brand tire, charging the
owner a pro-rated amount. Owner pays all applicable taxes (including
F.E.T.), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
percentage of the useable tread worn by the Dealers Selling Price
(excluding all applicable taxes) at the time of the adjustment. The
useable tread is the original tread down to the tread wear indicators
(2/32nds of an inch or 1.6 mm of tread remaining.)
** Acomparablenew Continental brand tire may be of either the
same tire line or the same basic construction but with a different
sidewall or tread configuration. If a higher priced tire is selected, the
consumer will pay the difference in price.
3.WHAT IS NOT COVERED BY THIS WARRANTY
THE FOLLOWING ARE NOT COVERED:
•Road Hazard: Any tire with road hazard damage, which includes,
but is not limited to: cuts, snags, punctures, bruises, and impact
breaks.
•Ride/Vibration: Any ride/vibration complaint after the first 2/32nds
(1.6 mm) of an inch of treadwear or 12 months of service, whichever
comes first.
•Repairs: If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
•Mileage: Mileage is not covered under this policy.
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•Improper operation or maintenance: This includes, but is not limited
to, effects caused by:
A.Improper tire inflation and/or improper load/speed practices:
These practices can cause excessive operational temperatures and
stresses that exceed the tire’s capabilities.
B.Improper or insufficient tire rotation:
C.Improper vehicle alignment
D.Damage due to:
– Rim irregularities or rim damage
– Snow chains
– Vehicle mechanical problems, including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure
– Negligent and abusive driving such as tire spinning, or racing;
– Improper tire storage
– Automotive accident
– Chemical corrosion or fire
– Use contrary to the vehicle manufacturer ’s tire recommenda-
tions.
– Misuse or misapplication
•Improper Mounting or Demountin
•Alteration:such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
•Weather checking/cracking:Not covered after 48 months from the
date of purchase.
•Failure to observe safety and maintenance precautions set forth in
Section 6.
ATTENTION AUTHORIZED DEALERS: CTA RESERVES THE
RIGHT TO THE FINAL INSPECTION DECISION FOR ALL
RETURNED TIRES ON CONDITIONS UNDER SECTION 3.
THIS WARRANTY IS MADE IN LIEU OF ALL OTHER WARRAN-
TIES, EXPRESS OR IMPLIED, AND CTA EXPRESSLY DIS-
CLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FIT-
NESS FOR A PARTICULAR PURPOSE. SOME U.S. STATES
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