maintenance CHRYSLER PACIFICA HYBRID 2020 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ...................................................... 125
4 SAFETY ......................................................................................................................................... 152 5 STARTING AND OPERATING ............................................................................................... 219
6 IN CASE OF EMERGENCY .....................................................................................................301 7 SERVICING AND MAINTENANCE ...................................................................................... 345
8 TECHNICAL SPECIFICATIONS ............................................................................................ 388
9 MULTIMEDIA .............................................................................................................................. 397
10 CUSTOMER ASSISTANCE .....................................................................................................499 11 INDEX .............................................................................................................................................503

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MIRRORS ..............................................................59 Inside Day/Night Mirror — If Equipped ....... 59
Automatic Dimming Mirror —
If Equipped .................................................. 60 Outside Mirrors ........................................... 60
Driver's Outside Automatic Dimming
Mirror — If Equipped .................................... 60 Conversation Mirror ..................................... 60
Power Mirrors — If Equipped ...................... 61
Outside Mirrors Folding Feature ................. 61
Heated Mirrors — If Equipped ..................... 61
Tilt Side Mirrors In Reverse (Available With
Memory Seat Only) — If Equipped............... 61 Power Folding Mirrors — If Equipped .......... 62
Illuminated Vanity Mirrors — If Equipped .. 62
EXTERIOR LIGHTS ................................................63
Multifunction Lever ...................................... 63
Headlight Switch .......................................... 63
Daytime Running Lights (DRLs) —
If Equipped ................................................... 63 High/Low Beam Switch ............................... 64
Automatic High Beam — If Equipped ......... 64
Flash-To-Pass .............................................. 64
Automatic Headlights — If Equipped .......... 64
Headlights On With Wipers — If Equipped.. 65
Headlight Delay — If Equipped .................... 65
Lights-On Reminder .................................... 65
Front Fog Lights — If Equipped .................. 65
Turn Signals ................................................. 65
Lane Change Assist — If Equipped ............. 66
Battery Protection ....................................... 66 INTERIOR LIGHTS ................................................ 66
Courtesy/Interior Lighting .......................... 66
WINDSHIELD WIPER AND WASHERS .............. 68
Windshield Wiper Operation ....................... 68
Rain Sensing Wipers — If Equipped............ 69
Rear Wiper And Washer .............................. 70
CLIMATE CONTROLS ........................................... 70
Manual Climate Controls Overview ............ 70
Automatic Climate Control Overview .......... 80
Climate Control Functions........................... 90
Automatic Temperature Control (ATC) — If
Equipped ..................................................... 90 Operating Tips ............................................. 91
WINDOWS ............................................................. 93
Power Windows............................................ 93
PANORAMIC SUNROOF — IF EQUIPPED ........... 95
Opening Sunroof .......................................... 95
Closing Sunroof............................................ 96
Wind Buffeting ............................................. 96
Power Sunshade — If Equipped .................. 96
Pinch Protect Feature.................................. 97
Sunroof Maintenance.................................. 97
Ignition Off Operation .................................. 97
HOOD .................................................................... 97
Opening ........................................................ 97
Closing .......................................................... 98 LIFTGATE ................................................................99
Opening ........................................................ 99
Closing.......................................................... 99
Power Liftgate — If Equipped .................... 100 Hands-Free Liftgate — If Equipped ........... 101
Cargo Area Features ................................. 103
GARAGE DOOR OPENER — IF EQUIPPED ....... 109
Before You Begin Programming
HomeLink® ................................................ 109 Canadian/Gate Operator Programming... 111
Using HomeLink®...................................... 112
Security ...................................................... 112Troubleshooting Tips ................................. 112General Information .................................. 113
INTERNAL EQUIPMENT ..................................... 113
Storage ....................................................... 113
Sun Screens — If Equipped ....................... 117Power Outlets ............................................ 118Power Inverter — If Equipped ................... 119
Cigar Lighter — If Equipped ...................... 120
Smoker's Package Kit — If Equipped ....... 120
Overhead Sunglass Storage ..................... 120
STOW ‘N PLACE ROOF RACK —
IF EQUIPPED ...................................................... 121
Deploying The Crossbars .......................... 121
Stowing The Crossbars.............................. 123

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GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER..................................... 125
Instrument Cluster Descriptions ...............126
INSTRUMENT CLUSTER DISPLAY ................... 127
Instrument Cluster Display Location And
Controls ......................................................128 Oil Life Reset ..............................................129
Fuel And Oil Refresh Mode .......................129
KeySense Cluster Messages —
If Equipped .................................................130 Instrument Cluster Display Menu Items ..131
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................138 Instrument Cluster Display Programmable
Features Screen Setup.............................. 139
TRIP COMPUTER ............................................... 140
WARNING LIGHTS AND MESSAGES ............... 141
Red Warning Lights....................................141
Yellow Warning Lights ...............................144
Yellow Indicator Lights...............................147
Green Indicator Lights ...............................148
Blue Indicator Lights ..................................149White Indicator Lights................................149
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 150
Onboard Diagnostic System (OBD II)
Cybersecurity..............................................150
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ........................................................ 151
SAFETY
SAFETY FEATURES .............................................152 Anti-Lock Brake System (ABS) ................. 152
Electronic Brake Control (EBC) System ... 153
AUXILIARY DRIVING SYSTEMS.........................159 Blind Spot Monitoring (BSM) —
If Equipped ................................................. 159 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 164 Tire Pressure Monitoring
System (TPMS) .......................................... 167
OCCUPANT RESTRAINT SYSTEMS .................. 171 Occupant Restraint Systems Features .... 171
Important Safety Precautions ................... 172
Seat Belt Systems ..................................... 172
Supplemental Restraint Systems (SRS)... 184
Child Restraints ......................................... 198
Transporting Pets ...................................... 215
SAFETY TIPS ....................................................... 216 Transporting Passengers .......................... 216Exhaust Gas .............................................. 216
Safety Checks You Should Make Inside
The Vehicle ................................................ 217 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 218
STARTING AND OPERATING
STARTING THE ENGINE .....................................219 Normal Starting.......................................... 219Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 223 After Starting — Warming Up The
Engine ........................................................ 223 If Engine Fails To Start ............................. 223
To Turn Off The Engine Using ENGINE
START/STOP Button .................................. 223
ENGINE BLOCK HEATER — IF EQUIPPED ....... 224
ENGINE BREAK-IN RECOMMENDATIONS ...... 224
PARK BRAKE...................................................... 225 Electric Park Brake (EPB) ......................... 225
AUTOMATIC TRANSMISSION ........................... 228 Ignition Park Interlock ............................... 229Brake/Transmission Shift Interlock
System........................................................ 229 Nine-Speed Automatic Transmission ...... 230
Gear Ranges .............................................. 230
ACTIVE NOISE CANCELLATION ........................ 234
POWER STEERING............................................. 234
STOP/START SYSTEM — IF EQUIPPED ........... 235
Auto Stop/Start.......................................... 235
Possible Reasons The Engine Does Not
Autostop ..................................................... 235 To Start The Engine While In Auto
Stop/Start .................................................. 236 To Manually Turn Off The Stop/Start
System........................................................ 236 To Manually Turn On The Stop/Start
System........................................................ 237 System Malfunction................................... 237

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SPEED CONTROL — IF EQUIPPED .................... 237 To Activate .................................................. 238To Set A Desired Speed .............................238To Vary The Speed Setting ........................ 238To Accelerate For Passing .........................239
To Resume Speed ..................................... 239To Deactivate ............................................239
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ....................................................... 239
Adaptive Cruise Control (ACC)
Operation ....................................................241 Activating Adaptive Cruise
Control (ACC) ..............................................241 To Activate/Deactivate .............................. 242
To Set A Desired ACC Speed .....................242To Cancel ....................................................243
To Turn Off .................................................. 243To Resume .................................................243
To Vary The Speed Setting ........................ 243Setting The Following Distance In ACC.....245
Overtake Aid ...............................................246ACC Operation At Stop ...............................246
Adaptive Cruise Control (ACC) Menu ........247Display Warnings And Maintenance.........247
Precautions While Driving With ACC .........249
General Information ..................................251Normal (Fixed Speed) Cruise Control
Mode...........................................................252 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 254
ParkSense Sensors ................................... 255
ParkSense Visual Alert .............................. 255
ParkSense Display ..................................... 255
Enabling And Disabling ParkSense .......... 257Service The ParkSense Rear Park Assist
System ........................................................ 258 Cleaning The ParkSense System.............. 258
ParkSense System Usage Precautions .... 258
PARKSENSE FRONT AND REAR PARK
ASSIST — IF EQUIPPED .....................................259
ParkSense Sensors ................................... 261
ParkSense Visual Alert .............................. 261
ParkSense Display ..................................... 261
Enabling And Disabling ParkSense .......... 266Service The ParkSense Park Assist
System ........................................................ 266 Cleaning The ParkSense System.............. 267
ParkSense System Usage Precautions .... 267
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ....................................268
Enabling And Disabling The ParkSense
Active Park Assist System ......................... 268 Parallel Parking Space Assistance
Operation/Display...................................... 269 Perpendicular Parking Space Assistance
Operation/Display...................................... 274 LANESENSE — IF EQUIPPED ........................... 280
LaneSense Operation................................ 280
Turning LaneSense On Or Off ................... 280
LaneSense Warning Message .................. 281Left Lane Departure — Only Left Lane
Detected..................................................... 281 Changing LaneSense Status..................... 282
PARKVIEW REAR BACK UP CAMERA ............. 283
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED .......................................................... 284
REFUELING THE VEHICLE ................................. 286
VEHICLE LOADING ............................................. 288 Certification Label ..................................... 288
TRAILER TOWING ............................................. 289
Common Towing Definitions ..................... 289
Trailer Hitch Classification ........................ 291
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ......................................... 291 Vehicle Loading Chart ............................... 292Trailer And Tongue Weight ....................... 294Towing Requirements .............................. 294
Towing Tips ............................................... 297
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 298
Towing This Vehicle Behind Another
Vehicle ........................................................ 298 Recreational Towing — All Models ............ 298
DRIVING TIPS ..................................................... 299
Driving On Slippery Surfaces .................... 299Driving Through Water ............................. 299

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IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 301
ASSIST AND SOS MIRROR — IF EQUIPPED.... 301
General Information ..................................305
BULB REPLACEMENT ....................................... 306
Replacement Bulbs ...................................306
Replacing Exterior Bulbs ...........................308
FUSES .................................................................. 311
General Information ..................................311Fuse Location.............................................312Underhood Fuses.......................................312
JACKING AND TIRE CHANGING —
IF EQUIPPED ....................................................... 320
Jack And Spare Tire Location....................320
Equipment Removal .................................320
Preparations For Jacking ..........................321
Jacking Instructions ..................................322Road Tire Installation ................................325Portable Air Compressor — If Equipped....327
Tire Service Kit For Inflating Tire —
If Equipped .................................................328 Return Inflatable Spare Tire ......................330
TIRE SERVICE KIT — IF EQUIPPED ................... 330
JUMP STARTING................................................. 337
Preparations For Jump Start .....................337Jump Starting Procedure...........................338
REFUELING IN EMERGENCY ............................ 339
IF YOUR ENGINE OVERHEATS .......................... 339 MANUAL PARK RELEASE ................................. 340
FREEING A STUCK VEHICLE .............................341
TOWING A DISABLED VEHICLE .......................342
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................344
EVENT DATA RECORDER (EDR) .......................344
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 345
Maintenance Plan ..................................... 345
ENGINE COMPARTMENT ................................... 349
3.6L Engine ................................................ 349
Checking Oil Level ..................................... 350
Adding Washer Fluid ................................. 350
Maintenance-Free Battery ....................... 350
Pressure Washing...................................... 351
DEALER SERVICE ..............................................351
Engine Oil .................................................. 351
Engine Oil Filter .......................................... 352Engine Air Cleaner ..................................... 353
Accessory Drive Belt Inspection ............... 353
Air Conditioner Maintenance .................... 354
Body Lubrication ........................................ 356
Windshield Wiper Blades .......................... 356Exhaust System ........................................ 359
Cooling System .......................................... 361Brake System ............................................ 364Automatic Transmission ........................... 365 RAISING THE VEHICLE ...................................... 366
TIRES .................................................................. 366
Tire Safety Information.............................. 366
Tires — General Information .................... 374Tire Types ................................................... 378
Spare Tires — If Equipped ......................... 379
Wheel And Wheel Trim Care ..................... 381
Tire Chains (Traction Devices) ................. 382
Tire Rotation Recommendations.............. 382
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 383
Treadwear .................................................. 383
Traction Grades ......................................... 383Temperature Grades ................................. 384
STORING THE VEHICLE ..................................... 384
BODYWORK ........................................................ 385
Protection From Atmospheric Agents....... 385
Body And Underbody Maintenance .......... 385Preserving The Bodywork.......................... 385
INTERIORS ......................................................... 386
Seats And Fabric Parts .............................. 386
Plastic And Coated Parts........................... 387
Leather Parts ............................................. 387
Glass Surfaces .......................................... 387

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INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner's
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of the
services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity.
Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations,
tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

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GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display: Feature not available while the vehicle
is in motion.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.

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GETTING TO KNOW YOUR VEHICLE13
Features/Benefits

Pre-installed on your Uconnect touchscreen radio

Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
uses a receiver module in the vehicle that
wirelessly links with the key fob.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
This system allows you to lock or unlock the
doors and liftgate, activate the Panic Alarm,
optional power liftgate, left power sliding door,
and right power sliding door from distances up
to approximately 66 ft (20 m) using a key fob.
When any button on the key fob is pushed, or when any signal is being transferred between
the key fob and the vehicle, an LED light on the
key fob will flash as an indicator. The key fob
does not need to be pointed at the vehicle to
activate the system.
NOTE:
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking/unlocking the glove compart
-
ment. You can keep the emergency key with you
when valet parking.
2

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GETTING TO KNOW YOUR VEHICLE97
NOTE:
If the sunroof is open, the shade will close to the
half-open position. Pushing the shade close
button again will automatically close both the
sunroof and shade completely.
Closing Power Shade — Manual Mode
To close the shade, push and hold the
sunshade close switch. Any release of the
switch will stop the movement and the shade
will remain in a partially closed condition until
the switch is pushed again.
Pinch Protect Feature
This feature will detect an obstruction in the
closing of the sunroof during the Express Close
operation. If an obstruction in the path of the
sunroof is detected, the sunroof will
automatically retract. Remove the obstruction if
this occurs. NOTE:
If three consecutive sunroof close attempts
result in Pinch Protect reversals, Pinch Protect
will disable and the sunroof must be closed in
Manual Mode.
Sunroof Maintenance
Use only a non-abrasive cleaner and a soft cloth
to clean the glass panel. Periodically check for
and clear out any debris that may have
collected in the tracks.
Ignition Off Operation
The power sunroof switch will remain active for
up to approximately 10 minutes after the
ignition switch is placed in the OFF position.
Opening either front door will cancel this
feature.
NOTE:
Ignition off time is programmable through the
Uconnect System. Refer to “Uconnect Settings”
in “Multimedia” for further information.
HOOD
Opening
If applicable, refer to the “Hybrid Supplement”
for additional information.
The hood release lever (to open the primary
latch) and safety latch (to open the secondary
latch) must be released to open the hood.

1. Pull the hood release lever located under
the driver’s side of the instrument panel.

Hood Release Lever

2. Move to the outside of the front of the vehicle.

2

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GETTING TO KNOW YOUR VEHICLE105
2. Unclip the vacuum nozzle and pull to extend
vacuum hose from the storage location.
NOTE:
The hose can reach every corner of the vehicle
floor.
3. Install desired attachment if needed.

Front Storage Compartments
NOTE:
To access crevice or upholstery attachments,
open the front Attachment Compartment.
Crevice Tool — Able to reach into tight
spaces including the seat latches located
in the floor.
Upholstery Tool — Use to agitate dirt and
debris from carpets and seats. This tool
can also be used to pick up pet hair.
Hose Extension — Use to add another
12 ft (3.6 m) of usable length to the
vacuum hose. Hose extension is located
in the upper access panel behind the
third row seat on the driver’s side.
4. Push the vacuum on/off button located under the vacuum nozzle storage location.
Use vacuum as needed.
WARNING!
Carbon monoxide (CO) in exhaust gases can
cause serious injury or death. Follow the
precautions below to prevent carbon
monoxide poisoning:
Do not inhale exhaust gases.
Do not start or run an engine in a closed
garage or confined area. Always position
vehicle outdoors and fully open all side
windows before using vacuum system with
the engine running.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly.
1 — Vacuum Nozzle Storage Location
2 — Attachment Compartment
2

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