service CHRYSLER PACIFICA HYBRID 2020 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the
State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid
breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual
that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc.
used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 (U.S.)
or 1-800 -387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800 -387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and
could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your
local Chrysler brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver,
call a cab, a friend or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment
is impaired when you have been drinking. Never drink and then drive.
WARNING!

5
SPEED CONTROL — IF EQUIPPED .................... 237 To Activate .................................................. 238To Set A Desired Speed .............................238To Vary The Speed Setting ........................ 238To Accelerate For Passing .........................239
To Resume Speed ..................................... 239To Deactivate ............................................239
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ....................................................... 239
Adaptive Cruise Control (ACC)
Operation ....................................................241 Activating Adaptive Cruise
Control (ACC) ..............................................241 To Activate/Deactivate .............................. 242
To Set A Desired ACC Speed .....................242To Cancel ....................................................243
To Turn Off .................................................. 243To Resume .................................................243
To Vary The Speed Setting ........................ 243Setting The Following Distance In ACC.....245
Overtake Aid ...............................................246ACC Operation At Stop ...............................246
Adaptive Cruise Control (ACC) Menu ........247Display Warnings And Maintenance.........247
Precautions While Driving With ACC .........249
General Information ..................................251Normal (Fixed Speed) Cruise Control
Mode...........................................................252 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 254
ParkSense Sensors ................................... 255
ParkSense Visual Alert .............................. 255
ParkSense Display ..................................... 255
Enabling And Disabling ParkSense .......... 257Service The ParkSense Rear Park Assist
System ........................................................ 258 Cleaning The ParkSense System.............. 258
ParkSense System Usage Precautions .... 258
PARKSENSE FRONT AND REAR PARK
ASSIST — IF EQUIPPED .....................................259
ParkSense Sensors ................................... 261
ParkSense Visual Alert .............................. 261
ParkSense Display ..................................... 261
Enabling And Disabling ParkSense .......... 266Service The ParkSense Park Assist
System ........................................................ 266 Cleaning The ParkSense System.............. 267
ParkSense System Usage Precautions .... 267
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ....................................268
Enabling And Disabling The ParkSense
Active Park Assist System ......................... 268 Parallel Parking Space Assistance
Operation/Display...................................... 269 Perpendicular Parking Space Assistance
Operation/Display...................................... 274 LANESENSE — IF EQUIPPED ........................... 280
LaneSense Operation................................ 280
Turning LaneSense On Or Off ................... 280
LaneSense Warning Message .................. 281Left Lane Departure — Only Left Lane
Detected..................................................... 281 Changing LaneSense Status..................... 282
PARKVIEW REAR BACK UP CAMERA ............. 283
SURROUND VIEW CAMERA SYSTEM — IF
EQUIPPED .......................................................... 284
REFUELING THE VEHICLE ................................. 286
VEHICLE LOADING ............................................. 288 Certification Label ..................................... 288
TRAILER TOWING ............................................. 289
Common Towing Definitions ..................... 289
Trailer Hitch Classification ........................ 291
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ......................................... 291 Vehicle Loading Chart ............................... 292Trailer And Tongue Weight ....................... 294Towing Requirements .............................. 294
Towing Tips ............................................... 297
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 298
Towing This Vehicle Behind Another
Vehicle ........................................................ 298 Recreational Towing — All Models ............ 298
DRIVING TIPS ..................................................... 299
Driving On Slippery Surfaces .................... 299Driving Through Water ............................. 299

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6
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 301
ASSIST AND SOS MIRROR — IF EQUIPPED.... 301
General Information ..................................305
BULB REPLACEMENT ....................................... 306
Replacement Bulbs ...................................306
Replacing Exterior Bulbs ...........................308
FUSES .................................................................. 311
General Information ..................................311Fuse Location.............................................312Underhood Fuses.......................................312
JACKING AND TIRE CHANGING —
IF EQUIPPED ....................................................... 320
Jack And Spare Tire Location....................320
Equipment Removal .................................320
Preparations For Jacking ..........................321
Jacking Instructions ..................................322Road Tire Installation ................................325Portable Air Compressor — If Equipped....327
Tire Service Kit For Inflating Tire —
If Equipped .................................................328 Return Inflatable Spare Tire ......................330
TIRE SERVICE KIT — IF EQUIPPED ................... 330
JUMP STARTING................................................. 337
Preparations For Jump Start .....................337Jump Starting Procedure...........................338
REFUELING IN EMERGENCY ............................ 339
IF YOUR ENGINE OVERHEATS .......................... 339 MANUAL PARK RELEASE ................................. 340
FREEING A STUCK VEHICLE .............................341
TOWING A DISABLED VEHICLE .......................342
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................344
EVENT DATA RECORDER (EDR) .......................344
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 345
Maintenance Plan ..................................... 345
ENGINE COMPARTMENT ................................... 349
3.6L Engine ................................................ 349
Checking Oil Level ..................................... 350
Adding Washer Fluid ................................. 350
Maintenance-Free Battery ....................... 350
Pressure Washing...................................... 351
DEALER SERVICE ..............................................351
Engine Oil .................................................. 351
Engine Oil Filter .......................................... 352Engine Air Cleaner ..................................... 353
Accessory Drive Belt Inspection ............... 353
Air Conditioner Maintenance .................... 354
Body Lubrication ........................................ 356
Windshield Wiper Blades .......................... 356Exhaust System ........................................ 359
Cooling System .......................................... 361Brake System ............................................ 364Automatic Transmission ........................... 365 RAISING THE VEHICLE ...................................... 366
TIRES .................................................................. 366
Tire Safety Information.............................. 366
Tires — General Information .................... 374Tire Types ................................................... 378
Spare Tires — If Equipped ......................... 379
Wheel And Wheel Trim Care ..................... 381
Tire Chains (Traction Devices) ................. 382
Tire Rotation Recommendations.............. 382
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES .................................... 383
Treadwear .................................................. 383
Traction Grades ......................................... 383Temperature Grades ................................. 384
STORING THE VEHICLE ..................................... 384
BODYWORK ........................................................ 385
Protection From Atmospheric Agents....... 385
Body And Underbody Maintenance .......... 385Preserving The Bodywork.......................... 385
INTERIORS ......................................................... 386
Seats And Fabric Parts .............................. 386
Plastic And Coated Parts........................... 387
Leather Parts ............................................. 387
Glass Surfaces .......................................... 387

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8
Media ..........................................................494 Phone .........................................................495
Voice Text Reply .........................................495
Climate .......................................................496Navigation (4C NAV) ..................................496Siri® Eyes Free — If Equipped ..................496
Using Do Not Disturb ................................496Android Auto™ — If Equipped ...................497Apple CarPlay® — If Equipped ................. 497
General Information ..................................498Additional Information ...............................498
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................................................499
Prepare For The Appointment................... 499
Prepare A List............................................. 499
Be Reasonable With Requests ................. 499
IF YOU NEED ASSISTANCE ...............................499
FCA US LLC Customer Center ................... 500
FCA Canada Inc. Customer Center ........... 500
In Mexico Contact ...................................... 500
Puerto Rico And US Virgin Islands ............ 500
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 500 Service Contract ....................................... 500 WARRANTY INFORMATION .............................. 501
MOPAR PARTS................................................... 501
REPORTING SAFETY DEFECTS ........................ 501
In The 50 United States And
Washington, D.C. ....................................... 501 In Canada ................................................... 501
PUBLICATION ORDER FORMS ........................ 502

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9
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner's
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of the
services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity.
Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations,
tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

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GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings that can be
applied to determine the driving experience for
other drivers of the vehicle. The vehicle settings
are protected by a unique 4-digit PIN, which the
vehicle owner creates when accessing the
specific settings for the first time.
KeySense also has additional features that are
always enabled when the specific key is in use
that cannot be set by the vehicle owner. While
this specific key fob is in use, the vehicle will
respond accordingly to the customized vehicle settings and mandatory features. This includes
enhanced driving assistance features,
increased driver alerts, and the locking of
certain optional features.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the
KeySense key is in use. Start-Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up
KeySense messages (Range & Max Speed)
are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if 1st row occu -
pied seat belts are not fastened
Consistent seat belt unfastened chime

Maximum radio volume limited to 15 out of 39

Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
Refer to “Uconnect Settings” in “Multimedia”
for further information.
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22GETTING TO KNOW YOUR VEHICLE
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compro
-
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked. The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
If the vehicle security light turns on during
normal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer.

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GETTING TO KNOW YOUR VEHICLE23
All of the key fobs provided with your new
vehicle have been programmed to the vehicle
electronics.
Key Programming
Key fob programming is performed at an
authorized dealer.
Replacement Keys
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle. NOTE:
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
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32GETTING TO KNOW YOUR VEHICLE
Hands-Free Sliding Doors — If Equipped

Hands-Free Sliding Doors

To open the Hands-Free Sliding Doors, use a
straight in and out kicking motion under the
vehicle in the general location below the door handle(s). Do not move your foot sideways or in
a sweeping motion or the sensors may not
detect the motion.
When a valid kicking motion is completed, the
sliding door will chime, the hazard lights will
flash and the sliding door will open almost
instantaneously. This assumes all options are
enabled in the radio settings.
NOTE:
To open the Hands-Free Sliding Doors
requires a valid Passive Entry key fob within
5 ft (1.5 m) of the door handle. If a valid
Passive Entry key fob is not within 5 ft
(1.5 m), the door will not respond to any
kicks.
The Hands-Free Sliding Door will only operate
when the transmission is in PARK.
With every movement of the Hands-Free
Sliding Doors, an audible tone will sound and
the turn signals will flash. Refer to “Uconnect
Settings” in “Multimedia” for further informa
-
tion on turning these alerts on or off.

If anything obstructs the power sliding side door
while it is closing or opening, the door will auto -
matically reverse to the closed or open position
and an audible tone will sound, provided it
meets sufficient resistance. The turn signals
will flash with sliding door movements.

If the power sliding doors encounters
multiple obstructions within the same cycle,
the system will automatically stop.
The Hands-Free Sliding Doors feature may be
turned off through Uconnect Settings. Refer to
“Uconnect Settings” in “Multimedia” for further
information. The Hands-Free Sliding Doors
feature should be turned off during jacking, tire
changing, and vehicle service.
Child Locks
To provide a safer environment for small
children riding in the rear seats, the sliding
doors are equipped with a Child Protection Door
Lock system.
WARNING!
Personal injury or cargo damage may occur
if caught in the path of the sliding door.
Make sure the door path is clear before
closing the door.
Before driving off, check the instrument
cluster for a sliding door or door open
message or warning indicator. Failure to do
this could result in unintentionally leaving
the sliding door open while driving.

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GETTING TO KNOW YOUR VEHICLE91
NOTE:
It is not necessary to move the temperature
settings for cold or hot vehicles. The system
automatically adjusts the temperature,
mode, and blower speed to provide comfort
as quickly as possible.
The temperature can be displayed in U.S. or
Metric units by selecting the U.S./Metric
customer-programmable feature. Refer to
the “Uconnect Settings” in “Multimedia” for
further information.
To provide you with maximum comfort in the
Automatic mode during cold start-ups, the
blower fan will remain on low until the engine
warms up. The blower will increase in speed
and transition into Auto mode.
Manual Operation Override
This system offers a full complement of manual
override features. The AUTO symbol in the front
Automatic Temperature Control (ATC) display
will be turned off when the system is being used
in the manual mode.
Operating Tips
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. OAT coolant
(conforming to MS.90032) is recommended.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for proper coolant selection.
Winter Operation
To ensure the best possible heater and
defroster performance, make sure the engine
cooling system is functioning properly and the
proper amount, type, and concentration of
coolant is used. Refer to “Fluids And
Lubricants” in “Technical Specifications” for
proper coolant selection. Use of the air
Recirculation mode during Winter months is not
recommended, because it may cause window
fogging.
Vacation/Storage
Before you store your vehicle, or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes, in fresh air with the blower setting
on high. This will ensure adequate system
lubrication to minimize the possibility of
compressor damage when the system is started
again.
Window Fogging
Vehicle windows tend to fog on the inside in
mild, rainy, and/or humid weather. To clear the
windows, select Defrost or Mix mode and
increase the front blower speed. Do not use the
Recirculation mode without A/C (air
conditioning) for long periods, as fogging may
occur.
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