service CHRYSLER PT CRUISER 2009 1.G Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 381

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
382 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 383

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 385

•Service Manuals
These comprehensive Service Manuals provide the in-
formation that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightfor-
ward language with illustrations, diagrams, and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
386 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 387

Check Engine Light
(Malfunction Indicator Light).............168,309
Checking Your Vehicle For Safety ............. 71
Checks, Safety ........................... 71
Child Restraint .......................... 62
Child Restraint Tether Anchors ............... 66
Child Restraint with Automatic Belts ........... 65
Child Safety Locks ........................ 30
Child Seat .............................. 68
Clean Air Gasoline ....................... 270
Cleaning Wheels ............................. 337
Climate Control ......................... 213
Clock ........................... 187,189,203
Clutch ............................... 329
Clutch Fluid ........................... 329
Coin Holder ........................... 148
Compact Disc (CD) Maintenance ............. 212
Compact Spare Tire ...................... 259 Compass
..................... 173,174,176,185
Compass Calibration .................. 176,185
Compass Variance ....................... 175
Computer, Trip/Travel .................... 173
Console .............................. 148
Contract, Service ........................ 383
Cool Down, Turbo ....................... 226
Coolant (Antifreeze) ................... 349,350
Coolant Pressure Cap (Radiator Cap) .......... 326
Cooling System ......................... 323
Adding Coolant (Antifreeze) .............. 325
Coolant Level ...................... 323,327
Disposal of Used Coolant ................ 327
Drain, Flush, and Refill .................. 324
Inspection ........................... 327
Points to Remember .................... 328
Pressure Cap ......................... 326
Radiator Cap ......................... 326
Selection of Coolant (Antifreeze) ........... 324
392 INDEX

Corrosion Protection..................... 334
Cruise Light ........................... 168
Cupholders ............................ 148
Customer Assistance ..................... 381
Data Recorder, Event ...................... 60
Dealer Service .......................... 311
Defroster, Rear Window ................... 154
Defroster, Windshield ................... 73,215
Delay (Intermittent) Wipers ................. 131
Diagnostic System, Onboard ................ 309
Dimmer Switch, Headlight ................. 129
Dipsticks Automatic Transaxle .................... 331
Power Steering ........................ 241
Disposal Antifreeze (Engine Coolant) ............... 327
Engine Oil ........................... 315
Door Locks ............................. 27 Door Locks, Automatic
.................... 29
Door Opener, Garage ..................... 136
Downshifting .......................... 229
Driving On Slippery Surfaces ................... 236
Through Flowing, Rising,
or Shallow Standing Water ............... 237
Electric Rear Window Defrost ............... 154
Electric Remote Mirrors .................... 80
Electrical Power Outlets ................... 145
Electronic Speed Control (Cruise Control) ...... 133
Electronic Vehicle Information
Center (EVIC) ....................... 173,178
Emergency, In Case of Jacking ............................. 294
Jump Starting ......................... 300
Towing ............................. 303
Emergency Seat Back Release (Sedan) ......... 122
10
INDEX 393

Cooling System....................... 323
Power Steering ........................ 241
Fluids ................................ 350
Fluids, Lubricants and Genuine Parts .......... 350
Fog Light Service ........................ 347
Fog Lights .......................... 128,172
Folding Front Passenger Seat ................ 113
Folding Rear Seat ........................ 116
Folding Rear Seat (Sedan) .................. 116
Freeing A Stuck Vehicle ................... 302
Fuel .............................. 270,350
Adding ............................. 274
Additives ............................ 272
Capacity ............................ 349
Clean Air ............................ 270
Ethanol ............................. 270
Filler Cap (Gas Cap) ................. 164,274
Filler Door (Gas Cap) ................... 164
Gasoline ............................ 270 Gauge
.............................. 164
Light ............................... 172
Materials Added ....................... 272
Methanol ............................ 270
Octane Rating ........................ 270
Requirements ......................... 270
Tank Capacity ........................ 349
Fuel System Caution ..................... 275
Fueling ............................... 274
Fuses ................................ 340
Garage Door Opener (HomeLink) ........... 136
Gas Cap (Fuel Filler Cap) ............274,276,309
Gasoline, Clean Air ...................... 270
Gasoline (Fuel) ....................... 270,349
Gasoline, Reformulated ................... 270
Gauges Coolant Temperature ................... 164
Fuel ............................... 164
10
INDEX 395

Low Fuel............................ 172
Malfunction Indicator (Check Engine) ........ 168
Map Reading ......................... 125
Oil Pressure .......................... 173
Rear Servicing ........................ 347
Seat Belt Reminder ..................... 171
Security Alarm (Theft Alarm) ............19,172
Service ............................. 345
Service Engine Soon (Malfunction Indicator) . . . 168
Theft Alarm (Security Alarm) .............. 172
Tire Pressure Monitoring (TPMS) ........165,265
Traction Control ....................... 247
Turn Signal ...................... 73,128,346
Voltage ............................. 169
Warning (Instrument Cluster Description) ..... 164
Loading Vehicle ...................... 276,278
Capacities ........................... 278
Tires ............................... 252 Locks
Child Protection ........................ 30
Door ................................ 27
Power Door ........................... 28
Steering Wheel ......................... 14
Low Tire Pressure System .................. 265
Lubrication, Body ....................... 319
Lumbar Support ........................ 112
Maintenance Free Battery .................. 317
Maintenance, General ..................... 312
Maintenance Procedures ................... 312
Maintenance Schedule Schedule “A”-Non Turbo ................ 368
Schedule “A”-Turbo .................... 373
Schedule “B” ......................... 357
Schedule “B”-All Engines ................ 357
Maintenance Schedules .................... 354
Malfunction Indicator Light (Check Engine) . . 168,309
398 INDEX