service CHRYSLER SEBRING 2003 2.G Warranty Booklet

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CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle. If you have a warranty or service problem that has not beenresolved to your complete satisfaction, please follow these steps: 1.Discuss the matter with the Service Manager of your DaimlerChrysler dealership; then with the General Manager orowner, if necessary.
2. Give your dealer a reasonable length of time or number ofopportunities to satisfy you. In fact, your dealer may contactDaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at theaddress or toll-free number shown and give us an opportunity toreview your situation. When you contact us, please provide thefollowing information: o
Your name, address and phone number
o The name of your dealer
o Your Vehicle Identification Number (VIN)
o Your vehicleÕs odometer reading (kilometres).
Customer Assistance CentreDaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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ROADSIDE ASSISTANCE
7/115 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2003 vehicles which have a 3-year or 60,000- kilometre
basic warranty and a 7-year or 115,000- kilometrepowertrain
warranty. Eligible vehicles must be registered in Canada and arecovered for 7 years or 115,000 kilometres, whichever occurs first,from the vehicleÕs warranty start date. Vehicles placed in Police, Taxi,Limousine, Postal or Ambulance service are covered for roadsideassistance for 3 years or 60,000 kilometresonly (whichever occurs
first). Roadside Assistance service will be provided to the owner ordriver of an eligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, it will be winched tothe nearest road surface. If your vehicle is unable to proceed under itsown power and a tow is required once the winch is performed, you willbe responsible for paying the service facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount
of gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle willbe towed to the nearest re-fueling centre. In these instances, the costof fuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reached.oType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 7 yearsor 115,000 kilometres, whichever occurs first. If you call the toll-free
number for assistance after the Program expires, you will have topay for the service provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe Program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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ROADSIDE ASSISTANCE
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties. Covered service must be provided in Canada or the continental United States and is limited to plated and insuredvehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularly travelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The Program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The Program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The Program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The Program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The Program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The Program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The Program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claimpresented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicensed garageor individual.
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24As complete as our new warranty is, it may not give you total protection for your ownership period, nor does it provide theregular maintenance which is required to keep your new vehicleat its optimal operating condition. If you lease a vehicle, youshould be aware of your obligation to maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicleÕs factory warranty from the day of delivery and provide mechanical coverage on most major components   
when your
factory warranty expires. There are 3 types of plans available forpurchase to suit most needs and the average length of ownership.    Subject to limitations. Details available at your selling dealer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHR YSLER
CANADA SER VICE
CONTRACTS
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1.
POWER TRAIN PLANS
Plan 737 complements the powertrain factory warranty by eliminating the deductible and providing a car rental allowance.Plan 738 provides additional distance coverage. Major components covered are: ¥ engine ¥ transmission ¥ front-wheel drive ¥ rear-wheel drive¥ four-wheel drive (4x4) ¥ all-wheel-drive vehicles Maximum terms available on new vehicles registered in Canada only.
P LAN CODE TERM DEDUCTIBLE
Plan 737 7 years or 115,000 km* $0
Plan 7387 years or 160,000 km* $0
*Whichever comes first. Measured from the warranty start date (the original in-service date of the vehicle) and from zero metrage.
NOTE: Purchase price of contract plans varies. See dealer for further details. 2.
ÒG OLD Ó PLAN S
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Plans 705, 706 and 708 also provide fullmechanical protection against powertrain component repairs beyondyour vehicleÕs 7-year or 115,000-kilometre powertrain warrantycoverage. Contracts are available with or without a deductible. Major components covered are: ¥ steering ¥ air conditioning ¥ engine cooling and fuel ¥ frontsuspension ¥ rear suspension ¥ electrical ¥ hydraulic brakecomponents ¥ anti-lock brakes Maximum terms available on new vehicles registered in Canada only.
P LAN CODE TERM DEDUCTIBLE
Plan 702 3 years or 80,000 km* $0
Plan 7034 years or 100,000 km* $0
Plan 7045 years or 100,000 km* $0
Plan 7055 years or 120,000 km* $0
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
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ÒG
OLD Ó PLAN S(CONT ÕD )
P LAN CODE TERM DEDUCTIBLE
Plan 706 6 years or 140,000 km* $0
Plan 7077 years or 115,000 km* $0
Plan 7087 years or 160,000 km* $0
Plan 7123 years or 80,000 km* $100
Plan 7134 years or 100,000 km* $100
Plan 7145 years or 100,000 km* $100
Plan 7155 years or 120,000 km* $100
Plan 7166 years or 140,000 km* $100
Plan 7177 years or 115,000 km* $100
Plan 7187 years or 160,000 km* $100
*Whichever comes first. Measured from the warranty start date (the original in-service date of the vehicle) and from zero metrage.
NOTE: Purchase price of contract plans varies. See dealer for further details. 3.
ÒG OLD PLUS Ó PLANS
The most complete protection available for your new vehicle is one of three ÒGold PlusÓ Service Contracts which combines the benefitsof ÒGoldÓ
¥ Mechanical repair coverage for non-powertraincomponents
ÒPlusÓ the most important vehicle maintenance function ¥ Engine oil and oil filter changes (every three months, or 5,000 kilometres)
plus
¥ 4-Tire rotations once annually
plus ¥ ÒPeace-of-MindÓ motoring with Tire Road HazardProtection which provides full, or pro rata replacementof the original four tires, or their repair
plus
¥ Rental car allowance for same-day warranty repairs Ð yourvehicle need not be kept overnight before eligibility for the
rental allowance is met.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
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FEATURES AND BENEFITS
DaimlerChrysler Service Contracts also provide these additional features and benefits: ¥ ENHANCED ROADSIDE ASSIST ANCE
¥ Travel planning
¥ Trip interruption
¥ CAR RENT ALALLOW ANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time a covered component fails andrepairs take overnight.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACT S
ÒG
OLD PLUS Ó PLANS (CONT ÕD )
Maximum terms available on new vehicles registered in Canada only.
PLAN CODE TERM DEDUCTIBLE
Plan 721 3 years or 60,000 km* $0
Plan 7224 years or 80,000 km* $0
Plan 7245 years or 100,000 km* $0
*Whichever comes first. Measured from the warranty start date (the original in-service date of the vehicle) and from zero metrage.
NOTE: Purchase price of contract plans varies. See dealer for further details.
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HEN PLAN COVERAGE STAR TS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the vehicle) and from zero metrage. Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance by DaimlerChrysler Canada. Planexpiration is specified in your plan provision. E LIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and 7/115 powertrain warranty and are less than three years in service, and haveaccumulated less than 60,000 kilometres, are eligible for servicecontracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming aninsurance write-off; vehicles not registered in Canada; vehicles placedin taxi, limousine or livery services; vehicles used to plow snow or usedin postal or dump truck services; vehicles used off-road; cab andchassis trucks; vehicles altered or converted from specified original
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
¥ DEDUCTIBLE : $0 OR$100 ( SEEPLAN PROVISIONS )
¥ NOR TH AMERICA -WIDE SERVICE
DaimlerChrysler retailers are located throughout Canada and the continental United States.
¥ TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at no cost, within 30 days of the date of sale. (Ask your retailer for details.)
¥ P OSSIBLE HIGHERRESALEVALUE
The DaimlerChrysler Service Contract may enhance the resalevalue of your vehicle.
¥ NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decideto cancel within this period, you will receive full reimbursement
of your plan purchase price, less any paid claims.
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