CHRYSLER TOWN AND COUNTRY 2008 5.G Warranty Booklet
Page 11 of 72
DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual and herein.
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
The warranties in this booklet do not cover repairs required because of
non-DaimlerChrysler modifications, installation of special equipment or
accessories, or use of special materials, fuels or additives. This includes
special bodies, body conversions, fuel system conversions, trailer hitches,
window tints, sunroofs, theft alarms, etc. Non-DaimlerChrysler modifica-
tions do not by themselves void your warranty, but they are not covered by
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by DaimlerChrysler or not certified for use on your
vehicle. Performance and racing parts are considered to be non-
DaimlerChrysler parts. 13
WHAT IS NOT COVERED
Page 12 of 72
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW,
THERE IS NO WARRANTY COVERAGE ON THIS VE-
HICLE IF IT IS SOLD IN OR REGISTERED IN COUN-
TRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received
authorization for export from DaimlerChrysler Canada. Retail-
ers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty
coverage if you have any questions.
This policy does not apply to vehicles registered to Canadian
Government officials or military personnel on assignment
outside of Canada.
(See also page 15.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company,
or is rebuilt after being declared to be a total loss, or is otherwise
designated as salvage,scrap,rebuiltor words of similar impact will no
longer have any warranty coverage.
DaimlerChrysler Canada will deny warranty coverage without notice if it
learns that a vehicle is ineligible for coverage for any of these reasons.
DaimlerChrysler Canada may restrict the warranty on your vehicle if the
vehicle is not properly maintained, or if it is abused or neglected and the
abuse or neglect interferes with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject to approval by
DaimlerChrysler Canada before repairs are performed.
WHAT IS NOT COVERED
Page 13 of 72
HOW TO GET SERVICE
Warranty service must be done by an authorized Chrysler or Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from any
authorized DaimlerChrysler Retailer, but preferably one who sells the same
Chrysler or Dodge brand vehicle as yours.
IN THEUNITEDSTATES(INCLUDINGU.S. POSSESSIONS AND
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your DaimlerChrysler Canada
Warranty will still apply. Service may be requested at any authorized
Chrysler or Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Chrysler or Dodge Retailer. If the authorized retailer charges
you for repairs which you feel should be covered under your warranty,
please get a detailed receipt for the work done. When your vehicle returns to Canada, contact the DaimlerChrysler Canada Customer Assistance
Centre (page 18) for reimbursement consideration. Reimbursement will not
be considered if the vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importation
rules vary considerably from country to country.
If you are moving to the United States,
be sure to also contact the
DaimlerChrysler Motors Customer Assistance office at 1-800-992-1997to
obtain the necessary documentation to register your vehicle and to
determine warranty eligibility in the U.S.
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
HOW TO GET SERVICE
Page 14 of 72
OTHER THINGS YOU SHOULD KNOW
OPTIONAL SERVICE CONTRACT
DaimlerChrysler Canada has a service contract specially designed for most
new vehicles, to cover repair costs beyond your vehicle’s warranty.
Protection is available for almost every operating part of your vehicle, and
at reasonable cost.
DaimlerChrysler Canada stands fully behind its service contracts. Be sure
that the contract you buy is a genuine DaimlerChryslerService Contract.
We are notresponsible for other companies’ contracts. See page 24 for
details on available service contracts.
Defects or damage to sheet metal, paint, trim and other appearance items
are normally found and corrected during new vehicle inspection. For your
protection, if you find any such defect or damage, you should tell your
selling retailer immediately, because if the problem worsens due to use and
exposure, repairs will not be covered by any warranty.
DaimlerChrysler Canada and its retailers reserve the right to make changes
in vehicles built and/or sold at any time without incurring any obligations
to make the same or similar changes on vehicles which were built and/or
To reduce the amount of time your vehicle is out of service due to repairs,
DaimlerChrysler may offer exchange service on some parts. Mopar or
Autopar brand exchange parts may be new, remanufactured, recondi-
tioned or repaired, but all meet DaimlerChrysler standards and are
warranted the same as new parts. Examples of parts that may be serviced
by exchange include engines, transmissions, instrument clusters, radios,
tape and CD players, speedometers and various electronic modules.
OTHER THINGS YOU SHOULD KNOW
Page 15 of 72
To help control suspected ozone-depleting agents, regulations require the
capture, purification and reuse of automotive refrigerant gases. As a result,
any repairs to the sealed portion of your air conditioning system, if so
equipped, may involve the installation of purified reclaimed refrigerant.
CASSETTE TAPES AND CDS
There are some things you should know about cassette tapes and non-
commercial CDs. Labels applied to tape cassettes and home-recorded CDs
may curl, buckle or peel off. This can result in ejection failure, and repairs
required to remove a stuckCD or cassette are not covered by warranty.
In addition, some home-recorded CDs of the CD-R and CD-RW formats
may not be compatible with automotive CD players and may skip or
produce error messages. If you encounter this, check your CD player by
using a commercial CD which is known to be playable. A CD is not
compatible with the player, replacing or servicing the player will not solve
OTHER THINGS YOU SHOULD KNOW
Page 16 of 72
We want you to be completely satisfied with your DaimlerChrysler vehicle.
If you have a warranty or service problem that has not been resolved to
your complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your DaimlerChrysler Retailer; then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities to satisfy you. In fact, your retailer may contact DaimlerChrysler on
3. If the problem still has not been resolved, please contact us at the address or toll-free number shown and give us an opportunity to review your
situation. When you contact us, please provide the following informa-
Your name, address and phone number
❏ The name of your retailer
❏ Your Vehicle Identification Number (VIN)
❏ Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
DaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
Page 17 of 72
If you are still not satisfied after following the three steps on the previous
page, you have yet another option.
DaimlerChrysler Canada participates in an arbitration program adminis-
tered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP will advise you about how your complaint may be reviewed and
resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction.
DaimlerChrysler Canada’s participation in CAMVAP makes a valuable
contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding
on both you and DaimlerChrysler Canada.
CAMVAP has been implemented in all provinces and territories. For more
information, you can call CAMVAP directly or call our Customer Assis-
tance Centre. Please provide your Vehicle Identification Number (VIN).
Page 18 of 72
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2008 vehicles which have a 3-year or 60,000-kilometreBasic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for years or 100,000
kilometres, whichever occurs first, from the vehicle’s warranty start date.
Vehicles placed in police, taxi, limousine, postal or ambulance service and
all SRT vehicles, are covered for roadside assistance for 3 years or 60,000
kilometres only (whichever occurs first). Roadside Assistance service will
be provided to the owner or driver of an eligible vehicle. •
NEED A TOW? If your vehicle cannot be driven because of mechanical
breakdown, it will be towed to the nearest authorized DaimlerChrysler
Canada Retailer which services your brand of vehicle (or to the
DaimlerChrysler Canada Retailer of your choice, provided it is within a
35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start, your
vehicle will be towed to the nearest DaimlerChrysler Retailer (or to the
DaimlerChrysler Retailer of your choice provided it is within a 35-
kilometre distance of the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
Page 19 of 72
•FLAT TIRE? If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read About Roadside Assistance (page 22) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States: 1-800-363-4869 (this number does not ring at DaimlerChrysler
Canada). Please identify yourself DaimlerChrysler vehicle owner and be
ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres) ❏
The location of your vehicle and the phone number where you can
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or
100,000 kilometres (or at3 years or 60,000 kilometres, if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
Program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
* See page 10.
Page 20 of 72
ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a
warranty, but the coverage is concurrent with the Basic and Powertrain
Covered service must be provided in Canada or Continental United States
and is limited to plated and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging, auto
cross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs. The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any
incidental or consequential damages
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your vehicle,
rental cars, fuel, telephone, travel or lodging, loss of personal or commer-
cial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of DaimlerChrysler Canada. Any loss or damage to your vehicle or
personal property resulting from providing roadside service is the respon-
sibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are