5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all
new 2008 vehicles which have a 3-year or 60,000-kilometreBasic
Warranty and a 5-year or 100,000-kilometre Powertrain Warranty. Eligible
vehicles must be registered in Canada and are covered for years or 100,000
kilometres, whichever occurs first, from the vehicle’s warranty start date.
Vehicles placed in police, taxi, limousine, postal or ambulance service and
all SRT vehicles, are covered for roadside assistance for 3 years or 60,000
kilometres only (whichever occurs first). Roadside Assistance service will
be provided to the owner or driver of an eligible vehicle. •
NEED A TOW? If your vehicle cannot be driven because of mechanical
breakdown, it will be towed to the nearest authorized DaimlerChrysler
Canada Retailer which services your brand of vehicle (or to the
DaimlerChrysler Canada Retailer of your choice, provided it is within a
35-kilometre distance of the point of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a
public roadway and appears to be undamaged, and the tow facility has
access, it will be winched to the nearest road surface. If your vehicle is
unable to proceed under its own power and a tow is required once the
winch is performed, you will be responsible for paying the service facility
for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start, your
vehicle will be towed to the nearest DaimlerChrysler Retailer (or to the
DaimlerChrysler Retailer of your choice provided it is within a 35-
kilometre distance of the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks
are frozen, help will be sent to your location. (Service is limited to
providing access to the seating area only and does not include the cost of
•FLAT TIRE? If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read About Roadside Assistance (page 22) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States: 1-800-363-4869 (this number does not ring at DaimlerChrysler
Canada). Please identify yourself DaimlerChrysler vehicle owner and be
ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres) ❏
The location of your vehicle and the phone number where you can
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or
100,000 kilometres (or at3 years or 60,000 kilometres, if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
Program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
* See page 10.