towing CHRYSLER TOWN AND COUNTRY 2008 5.G Warranty Booklet

ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from
the vehicle’s warranty start date, which is the date when the vehicle was
originally delivered or first used, whichever occurred first.
VEHICLES COVERED
The warranties in this booklet cover new 2008 Chrysler and Dodge
Minivan vehicles only which are built for sale in Canada and are registered
and normally operated in Canada. The warranties apply to all owners of
the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed
DaimlerChrysler parts and equipment (that is, DaimlerChrysler parts or
equipment installed by DaimlerChrysler or by the selling retailer before the
vehicle was delivered to the first owner), if the repairs were necessary
because of a defect in material or workmanship. Covered repairs will be
done without charge, using new or remanufactured DaimlerChrysler parts
(see page 16).
TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed,
towing to the nearest Chrysler or Dodge Retailer will be covered by the
Roadside Assistance Program (for details, see page 20).
Important: Some vehicles have special towing requirements. See your
Owner’s Manual for towing instructions.
6
ABOUT YOUR WARRANTIES

•FLAT TIRE? If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read About Roadside Assistance (page 22) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States: 1-800-363-4869 (this number does not ring at DaimlerChrysler
Canada). Please identify yourself DaimlerChrysler vehicle owner and be
ready to provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres) ❏
The location of your vehicle and the phone number where you can
be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the
tow company
• If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or
100,000 kilometres (or at3 years or 60,000 kilometres, if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
Program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
* See page 10.
21
ROADSIDE ASSISTANCE

ABOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a
warranty, but the coverage is concurrent with the Basic and Powertrain
Warranties.
Covered service must be provided in Canada or Continental United States
and is limited to plated and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging, auto
cross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs. The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your DaimlerChrysler Canada Retailer.
The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any
incidental or consequential damages 
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your vehicle,
rental cars, fuel, telephone, travel or lodging, loss of personal or commer-
cial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of DaimlerChrysler Canada. Any loss or damage to your vehicle or
personal property resulting from providing roadside service is the respon-
sibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
22
ROADSIDE ASSISTANCE

DaimlerChrysler Canada reserves the right to limit services or reimburse-
ment claims for any vehicle, if in our opinion there is abuse of the services
or requests for service become unreasonable or too frequent.
The program may be amended or cancelled at any time without refund.
IN REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a consid-
erable distance from a DaimlerChrysler Canada Retailer, we reserve the
right to engage a nearby non-DaimlerChrysler service facility to repair
your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road to the
servicing retailer, transportation by rail or water may be necessary. The
program will cover a tow to the dock or rail terminal and also to the retailer
at the end of the trip, but special transportation by rail or water must be
arranged for and paid by you. We will reimburse you for special
transportation costs, up to $300 per incident.
IF YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program,
you may claim reimbursement under the following conditions:
• You must have called the toll-free number first for assistance
• Towing claims must be accompanied by the original detailed repair bill
and towing invoice
• Reimbursement will be limited to the local Road side Assistance
contractor rates, to a maximum of $100 per incident, unless otherwise
noted
• Only original receipts, bills and/or charge card copies submitted by you
will be accepted for consideration for reimbursement. Originals will be
returned upon request
• Mail your claims to:
DaimlerChrysler Canada Roadside Assistance
248 Pall Mall, P.O. Box 5845
London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claim presented
for payment later than 30 days from the date the service was performed, or
if service was provided by an unlicensed garage individual.
23
ROADSIDE ASSISTANCE

WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original
in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is
purchased, subject to acceptance by DaimlerChrysler Canada. Plan expi-
ration is specified in your plan provision.
ELIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and/or 5/100
Powertrain Warranty and are less than three years in service, and have
accumulated less than 60,000 kilometres, are eligible for service contracts.
INELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance
write-off; vehicles not registered in Canada; vehicles placed in taxi,
limousine or livery services; vehicles used to plow snow or used in postal
or dump truck services; vehicles used off-road; cab and chassis trucks;
vehicles altered or converted from specified original DaimlerChrysler
equipment; vehicles used in emergency services (police, ambulance,
towing); and motor homes are not eligible for a DaimlerChrysler Canada
Service Contract.
Vehicles used in any competition event, pulling a trailer that exceeds the
rated capacity of the vehicle, or failing to adhere to the requirements for
vehicles used to pull a trailer as outlined in the Owner’s Manual are not
eligible. 27
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS

❏Change engine oil and engine oil filter.
❏ Rotate tires.
❏ Inspect the brake linings, replace if necessary.
❏ Replace the air conditioning filter.
❏ Replace the engine air cleaner filter.
❏ Change the automatic transmission fluid & filter if using
your vehicle for any of the following: police, taxi, fleet or
frequent trailer towing.
Perform Maintenance Every
100,000 km or 60 Months
Odometer Reading
Date
Repair Order No.
DAIMLERCHRYSLER
RETAILERSTAMP
Signature of authorized DaimlerChrysler Canada Retailer
................................................................................................

Perform Maintenance Every
100,000 km or 60 Months
❏ Change engine oil and engine oil filter.
❏ Rotate tires.
❏ Inspect the brake linings, replace if necessary.
❏ Replace the air conditioning filter.
❏ Replace the engine air cleaner filter.
❏ Change the automatic transmission fluid & filter if using your vehicle for any of the
following: police, taxi, fleet or frequent trailer towing.
Perform Maintenance
Every
60 Months or
100,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................