fuel CHRYSLER TOWN AND COUNTRY 2015 5.G Warranty Booklet

TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest
Chrysler or Dodge Retailer will be covered by the Roadside Assistance Program (for details, see
page 10).
Important: Some vehicles have special towing requirements. See your Owner’s Manual for towing
instructions.
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic Warranty will cover the
adjustment, repair or replacement of any factory-installed part of your vehicle except tires for3 years
or 60,000 kilometres, whichever occurs first. The following items are exceptions; they are only
covered (if defective) for 1 year or 20,000 kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
Tires are warranted by the tire manufacturers, not by Chrysler. For details, see the tire manufacturer’s
warranty booklet in your glovebox. Your Chrysler Retailer may be able to assist you if you experience
a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the remaining tread. Failure to
follow this warning can result in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or 100,000 kilometres,whichever
occurs first, measured from the vehicle’s original warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT vehicles are excluded
from the 5-year or 100,000-kilometre Powertrain Warranty and are covered only under the 3-year or
60,000-kilometre Basic Warranty.
• Gas Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and
housing; intake and exhaust manifolds; flywheel with starter ring gear; core plugs; valve covers;
oil pan; turbocharger housing and internal parts; turbocharger wastegate actuator; supercharger;
serpentine belt tensioner; seals and gaskets for listed components only.
• Diesel Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; core
plugs; fuel injection pump and injectors; intake and exhaust manifolds; oil pan; oil pump; timing
gear drive belts and/or chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
• Front-Wheel Drive (If equipped) –Transaxle case and all internal parts; axle shaft assemblies;
constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle
solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals
and gaskets for listed components only.
• Rear-Wheel Drive (If equipped)– Transmission case and all internal parts; torque converter,
drive/flex plate; transmission range switch; transmission control module; bell housing; oil pan;
seals and gaskets for listed components only. Rear axle housing and all internal parts; axle shafts;
axle shaft bearings; driveshaft assemblies; driveshaft centre bearings; universal joints and yokes;
seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
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DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to improper maintenance, lack of
maintenance, use of contaminated or dirty fuels or failure to use the proper fuels and lubricants
recommended in the Owner’s Manual and herein.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential damages such as loss of use
of your vehicle, loss of time, inconvenience, expense for fuel, telephone, travel, rental car, overnight
accommodation, loss or damage to your personal property, commercial loss, loss of income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of non-Chrysler modifications,
installation of special equipment or accessories, or use of special materials, fuels or additives. This
includes special bodies, body conversions, fuel system conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc. Non-Chrysler modifications do not by themselves void your warranty, but
they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or additives not supplied by
Chrysler or not certified for use on your vehicle. Performance and racing parts are considered to be
non-Chrysler parts.
EXPORTED VEHICLES
EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WAR-
RANTY COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN CANADA.
This policy does not apply to vehicles that have received authorization for export from
Chrysler Canada. Retailers may not give authorization for export. You should consult
an authorized retailer to determine this vehicle’s warranty coverage if you have any
questions.
This policy does not apply to vehicles registered to Canadian Government officials or
military personnel on assignment outside of Canada.
(See also page 8.)
TOTAL LOSS AND SALVAGE VEHICLES
Any vehicle that is declared to be a total loss by any insurance company, or is rebuilt after being
declared to be a total loss, or is otherwise designated assalvage,scrap,rebuiltor words of similar
impact will no longer have any warranty coverage.
Chrysler Canada will deny warranty coverage without notice if it learns that a vehicle is ineligible for
coverage for any of these reasons.
RESTRICTED WARRANTY
Chrysler Canada may restrict the warranty on your vehicle if the vehicle is not properly maintained,
or if it is abused or neglected and the abuse or neglect interferes with the proper functioning of the
vehicle. If the warranty is restricted, coverage may be denied or subject to approval by Chrysler
Canada before repairs are performed.
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ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another
option.
Chrysler Canada participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and Chrysler
Canada.
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).
CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2015 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty and a5-year or 100,000-kilometre Powertrain
Warranty. Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000
kilometres, whichever occurs first, from the vehicle’s warranty start date. Vehicles placed in taxi,
limousine, postal or ambulance service and all SRT vehicles, are covered for roadside assistance for
3 years or 60,000 kilometres only (whichever occurs first). Roadside Assistance service will be
provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of mechanical breakdown, it will be
towed to the nearest authorized Chrysler Canada Retailer which services your brand of vehicle (or to
the Chrysler Canada Retailer of your choice, provided it is within a 35-kilometre distance of the point
of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest Chrysler
Retailer (or to the Chrysler Retailer of your choice provided it is within a 35-kilometre distance of
the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)
• FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read About Roadside Assistance (page 11) because there are some limitations that may
affect the service available to you.
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TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call this toll-free number
anytime, from any location in Canada or the United States:1-800-363-4869(this number does not
ring at Chrysler Canada). Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏ Your Vehicle Identification Number
❏ Your licence plate number
❏ Your odometer reading (kilometres)
❏ The location of your vehicle and the phone number where you can be reached
❏ Type of service needed (tow, flat tire, battery boost, etc.)
Note: •In severe weather, some delays may be expected.
• You will have to personally authorize the service provided by the tow company
• If your vehicle is towed to a retailer, you are responsible for contacting the retailer to
authorize the service
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 years or 100,000 kilometres(or at
3 years or 60,000 kilometres, if applicable), whichever occurs first. If you call the toll-free number
for assistance after the Program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance Program.* For warranted
emission system repairs after the program expires, towing (only) will be provided on a reimbursement
basis. Call the toll-free number and service will be dispatched, but you will have to pay for the tow.
For reimbursement consideration, see your authorized retailer for further details.
* See page 5.
ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent
with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United States and is limited to plated
and insured vehicles that use public roadways.
Service will not be provided free if you have driven into an area that is inaccessible to the service
vehicle or is not a regularly travelled and maintained public road (such as beaches, recreational areas,
construction sites, open fields, private and seasonal roads). Cross-country, logging, auto cross and any
other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance of the problem is within
the control of the driver or owner), or towing from one retailer to another, or service if the driver
appears to be under the influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage. Parts, repairs, or labour
covered under a vehicle warranty will be provided by your Chrysler Canada Retailer.
The program does not pay for towing required because of an accident. For example, if a vehicle is
winched from a ditch or snowbank and is then determined to need a tow because of damage suffered
when it left the road, the tow will not be covered.
The program does not cover any incidental or consequential damages connected with the failure of
your vehicle or providing services to you. Such damages include lost time, inconvenience, loss of use
of your vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or commercial property,
loss of revenue, etc.
All service providers are independent contractors and are not employees or agents of Chrysler
Canada. Any loss or damage to your vehicle or personal property resulting from providing roadside
service is the responsibility of the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to your own insurance company
within 24 hours and before any repairs are performed.
Chrysler Canada reserves the right to limit services or reimbursement claims for any vehicle, if in our
opinion there is abuse of the services or requests for service become unreasonable or too frequent.
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2.GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering •air conditioning •engine cooling and fuel •front suspension •rear suspension •
electrical •hydraulic brake components •anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLD PLUSPLANS*
The most complete protection available for your new vehicle is a Gold PlusService Contract which
combines the benefits of Gold component coverage (see GoldPlans), plus, the most important
vehicle maintenance functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
• Travel planning
• Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by Chrysler Canada. Plan expiration is specified in your plan provision.
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MAINTENANCE SCHEDULE
Scheduled maintenance must be completed to provide the best vehicle performance and reliability.
The limited warranties in the warranty booklet DO NOT COVER repairs required due to improper
maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts or other
documents. Use only recommended Mopar® Lubricants and genuine Mopar® Parts. In the event that
a condition arises between maintenance intervals, please contact your retailer.AVOID PRO-
LONGED PERIODS OF IDLING.
NOTE: WHERE TIME AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
Your vehicle is equipped with an automatic oil change indicator system. The oil change indicator
system will remind you that it is time to take your vehicle in for scheduled maintenance. Based on
engine operation conditions, the oil change indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as frequent short-trips, trailer tow, extremely
hot or cold ambient temperatures, and E85 fuel usage will influence when the “Change Oil” message
is displayed. Severe Operating Conditions can cause the change oil message to illuminate as early as
5,600 kilometres since last reset. Have your vehicle serviced as soon as possible, within the next 800
kilometres.
NOTE: UNDER NO CIRCUMSTANCES SHOULD OIL CHANGE INTERVALS EXCEED 16,000 KILOMETRES OR TWELVE MONTHS, WHICHEVER COMES FIRST.
SEVERE DUTY ALL MODELS:
CHANGE ENGINE OIL AT 6,500 KILOMETRES IF THE VEHICLE IS OPERATED IN A
DUSTY AND OFF ROAD ENVIRONMENT. THIS TYPE OF VEHICLE USE IS CONSID-
ERED SEVERE DUTY
ONCE A MONTH OR BEFORE A LONG TRIP:
• Check engine oil level.
• Check windshield washer fluid level.
• Check and clean wiper blades. Replace if required.
• Check the tire inflation pressures and look for unusual wear or damage.
• Check the fluid levels of the coolant reservoir, brake master cylinder and power steering. Fill as
needed.
• Check function of all interior and exterior lights.
REQUIRED MAINTENANCE
Refer to the Maintenance Schedules on the following pages for required maintenance.
AT EVERY OIL CHANGE INTERVAL AS INDICATED BY OIL CHANGE INDICATOR
SYSTEM:
• Change engine oil and filter. Oil changes prompted by the oil change indicator system can be
recorded in the oil change log section.
• Rotate the tires. Rotate at the first sign of irregular wear even if it occurs before the oil
indicator system turns on.
• Inspect battery and clean and tighten terminals as required.
• Inspect brake pads, shoes, rotors, drums, hoses and park brake.
• Inspect engine cooling system protection and hoses.
• Inspect exhaust system.
• Inspect engine air filter if using in dusty or off-road conditions.
WARNING!
• The performance of all scheduled service work is required to maintain your vehicle in good
operating condition. Chrysler Canada Inc. reserves the right to deny warranty coverage if
the vehicle has not been properly maintained. While we do not insist that such work be
performed by factory authorized retailers, we strongly recommend that an authorized
Chrysler, Jeep® or Dodge Retailer perform this work.
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