tow CITROEN C3 2023 User Guide

58
In the event of a breakdown
the booster (or to an earth point on the assisting
vehicle).
►
Connect the other end of the green or black
cable to the earth point


C
on the broken down
vehicle.
►

Start the engine on the assisting vehicle and
leave it running for a few minutes.
►


Operate the starter on the broken down
vehicle and let the engine run.
If the engine does not start immediately

, switch
off the ignition and wait a few moments before
trying again.
►

W
ait for it to return to idle.
►

Disconnect the jump leads in reverse order:
first remove (-) terminal then (+) terminal..
►


Refit the cover to the (+) terminal, if the
vehicle has one.
►


Allow the engine to run for at least
30

minutes, with the vehicle stationary, so that
the battery reaches an adequate state of charge.
Driving immediately without having
reached a sufficient level of charge may
affect some of the vehicle's functionalities.
Disconnecting/removing the
battery
In order to maintain an adequate state of charge
for starting the engine, it is recommended that
the battery be disconnected if the vehicle is
taken out of service for a long period.
Before disconnecting the battery: ►

Close all openings (doors, boot, windows).
►

Switch off all electrical consumers (audio
system, wipers, lighting, etc.).
►

Switch off the ignition and wait for 4
minutes.


Naturally Aspirated engine version

Turbo engine version
►
Disconnect the negative cable.
►

Disconnect the positive cable.
► Remove the mounting bracket if you need to
remove the battery .
Be careful not to cause accidental short
circuits between the positive and
negative battery terminals.
Do not allow smoking, sparks or flames
around fuel or the battery.
After reconnection
After reconnecting the battery, turn on the
ignition and wait 1 minute before starting the
engine, to enable the electronic systems to
initialise.
If minor problems nevertheless persist following
this operation, contact a CITROËN dealer.
Referring to the relevant section, initialise or
reset certain equipment:
–

Date and time.
–


Preset radio stations.
Towing the vehicle
General recommendations
Observe the legislation in force in the
country where you are driving.
Ensure that the weight of the towing vehicle is
higher than that of the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.

59
In the event of a breakdown
8When towing a vehicle with all four wheels on
the ground, always use an approved towing
arm; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional towing service must be
called if:
–

Broken down on a motorway or main road.
–


Not possible to put
the gearbox into neutral,
unlock the steering, or release the parking
brake.
–

T

owing with only two wheels on the ground.
–

No approved towbar available.
Access to the tools

The towing eye is stored under the boot floor
carpet.
Towing your vehicle
To access the front screw thread:

► Remove the cover .
To be towed:
►

Screw the towing eye in fully
.
►

Install the towbar
.
►

Put the gearbox into neutral.
Failure to observe this instruction could
result in damage to certain components
(braking, transmission, etc.) and to the
absence of braking assistance the next time
the engine is started.
►

Unlock the steering and release the parking
brake.
►


Switch on the hazard warning lamps on both
vehicles.
►


Move off gently
, drive slowly and only for a
short distance.

72
Alphabetical index
P
Pads, brake 40
Paint
41
Parking sensors, audible and visual

33
Parking sensors, rear

33
Plates, identification

60
Port, USB

18
Pressures, tyres

40, 61
Pre-tensioning (seat belts)

25
Protecting children

26–28
Puncture

42
R
Recirculation, air 18
Reminder, lighting on
20
Remote control

9–10
Removing a wheel

43–44
Replacing bulbs

45–47
Replacing fuses

48
Replacing the air filter

40
Replacing the oil filter

40
Replacing the passenger compartment
filter

40
Reservoir, screenwash

38
Reversing lamps

47
Roof rack

41
S
Safety, children 26–28
Screenwash
21
Screenwash, front

21
Seat belts

24–25
Seats, front

14
Seats, rear

15–16
Serial number, vehicle

60
Servicing

7, 39, 40–41
Sidelamps

47
Starting the engine

31
Starting the vehicle

31–32
Starting using another battery

56
Stay, engine bonnet

36
Steering wheel (adjustment)

15
Stopping the vehicle

31–32
Storage

18
Suspension

40
Switch, ignition

31
Switching off the engine

31
T
Tables of engines 60
Tables of fuses
48, 51
Tank, fuel

35
Technical data

60
Temperature, coolant

7
Tools

42
Towing

58–59
Trip computer 7–8
Tyres
40, 61
U
Unlocking 9
Unlocking from the inside
10
Unlocking the doors

10
V
Ventilation 16
W
Warning and indicator lamps 5
Warning lamp, driver's seat belt not
fastened

25
Warning lamps

5
Warning lamp, seat belts

25
Warnings and indicators

5
Washing (advice)

41
Wheel, spare

40, 42–44
Wipers

21
Wipers, windscreen

21

93
SCHEDULED MAINTENANCE
There are two types of maintenance schedules, namely, normal usage condition & severe usage conditions
A sales person or service advisor at our CITROËN Authorised Dealer will explain to you which type of maintenance schedule you should follow depending
on your driving pattern, climatic conditions in your area, etc. The two schedules and their conditions are described below:
Follow the Maintenance under severe usage conditions if any of the follo\
wing conditions apply.
•
Repeated driving short distance of less than 8 km in normal temperature \
or less than 16 km in freezing temperature.
•


Extensive engine idling or low speed driving for long distances.
•


Driving on rough, muddy
, unpaved, gravelled or salt-spread roads.
•

Driving in areas using salt or other corrosive materials or in very cold\
weather
.
•

Driving in heavy dust condition.
•


Driving in heavy traffic area.
•


Driving on uphill, downhill, or mountain road repeatedly
.
•

V
ehicle towing, driving for patrol car, taxi, or other commercial use.
•

Driving over 170 km/h.
•


Frequently driving in stop-and-go condition.
If your vehicle is operated in any of the above listed conditions, you should inspect, replace or refill more frequently , using the severe usage maintenance
schedule instead of the normal usage maintenance schedule.
Maintenance and Warranty

98
CITROËN ASSISTANCE
CITROËN ASSISTANCE
With the CITRÖEN ASSISTANCE service, you can contact our breakdown and towing services anywhere in India, 24 hours a day, 7 days a week.
CITRÖEN ASSISTANCE services
CITRÖEN ASSISTANCE will provide assistance, free of charge, if your vehicle is immobilised as a result of a breakdown covered by the CITROËN
contractual warranty or CITROËN service contract that you purchased (extended warranty, maintenance plan, etc.) which is valid.
For vehicles or incidents that are not covered by the contractual warran\
ty such as punctures, lost keys, lock-outs, incorrect fuel type, or any \
other non-
vehicle fault incident, CITRÖEN ASSISTANCE can arrange assistance with a roadside assistance agent if requested.
Contact CITROËN ASSISTANCE
● By pressing on CITROËN CONNECT ASSISTANCE if your vehicle is fitted with it (press the CITROËN button) or,
● By calling the CITRÖEN ASSISTANCE number found on the back cover, or
●

Using the MyCITROËN app (Contact &
Assistance)
CITROËN ASSISTANCE ensures your mobility
The CITROËN Authorised Repairer based on your request shall provide referral for an alternative means of travel if your vehicle is immobilised as a result
of a breakdown covered by the CITROËN contractual warranty or valid CITROËN service contract, or alternatively at your expense, for your onward travel
or your return home.
If you are stranded more than 100 kms from your home, you can ask for th\
e referral for the following at your expense:
●

Hotel accommodation
●


Referral for forward travel from breakdown location to the destination (OR)
●


Referral for return travel from breakdown location to the customer residence
Note: V

arious rules governing eligibility, luggage allowance and seating capacity shall be applicable as enforced by hotel, or transportation party.
A customer care agent will answer your call and handle your problem in fu\
ll: they will perform a preliminary diagnosis and attempt to solve your \
incident
over the phone. If required, a roadside assistance agent will be dispatc\
hed to the breakdown location within a timeframe provided during the cal\
l. They will
repair your vehicle at the roadside to enable you to set off again immediately . If this is not possible, the roadside assistance agent will tow your vehicle to
the nearest CITROËN Authorised Repairer.
In any case the kms for towing are restricted to 100 kms for free towing\
, all kms above 100 kms would be on chargeable basis at Rs 65 per km.
Maintenance and Warranty

99
CITROËN ASSISTANCE 24 hours a day - 7 days a week
If your vehicle has the localised assistance call service, use it by pre\
ssing the button.
The location and identification of your vehicle will automatically be sent to CITROËN ASSISTANCE.
Be ready to provide the following information to the CITRÖEN ASSISTANCE call centre:
-

the precise location of your vehicle: town/city
, street name and number, road number and visual marker, etc.
-

the identification of your vehicle: registration number or vehicle identification number (VIN) visible on the registration certificate or at the bottom left-hand
side of the windscreen (from outside the vehicle)
-


your mobile telephone number so that the roadside assistance agent can c\
ontact you
-


the number of passengers in the vehicle
TOLL FREE NUMBER FOR CITRÖEN ASSISTANCE 18004192000
TOLL FREE NUMBER OF CITRÖEN CUSTOMER CARE CALL CENTRE 18002671000
EMAIL ID OF CITRÖEN CUSTOMER CARE CALL CENTRE [email protected]
Maintenance and Warranty