reset CITROEN C4 AIRCROSS DAG 2021 Handbook (in English)

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CITROËN Connect Radio
Enter the FM and AM waveband values using the virtual keypad.Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Changing the waveband
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If the star is solid, the radio station is
already preset.
Or
Select a radio station or frequency.
Press "Preset ".
Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatically
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "RDS".
Press in the shaded area to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100 % of the country. This explains the loss of reception of the
station during a journey.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page. Press the "OPTIONS
" button to access the
secondary page.
Activate/deactivate "News".
Press in the shaded area to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that transmits this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the
TA message can be heard. Normal play of the
previously playing media resumes at the end of
the message.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "TA ".
Press in the shaded area to confirm.
Audio settings
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Audio settings ".

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CITROËN Connect Radio
Calling a new number
Press Telephone to display the main
page.
Enter the phone number using the digital
keypad.
Press "Call" to start the call.
Calling a contact
Press Telephone to display the main
page.
Or press and hold
the steering mounted PHONE button.
Press "Contacts".
Select the desired contact from the displayed list.
Press "Call".
Calling a recently used
number
Press Telephone to display the main
page.
Or
Press and hold
the steering mounted button.
Press "Recent calls".
Select the desired contact from the displayed list.
It is always possible to make a call
directly from the telephone; as a safety
measure, first park the vehicle.
Setting the ringtone
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Ring volume " to display the
volume bar.
Press the arrows or move the slider to set the ring volume.
Settings
Configuring profiles
Press Settings to display the main page.
Press "Profiles".
Select "Profile 1", "Profile 2", "Profile 3” or
"Common profile ".
Press this button to enter a name for the profile using the virtual keypad.Press "OK" to save.
Press the back arrow to confirm.
Press this button to activate the profile.
Press the back arrow again to confirm.
Press this button to reset the selected profile.
Adjusting the brightness
Press Settings to display the main page.
Press Brightness.
Move the slider to adjust the brightness of the screen and/or the instrument panel
(depending on version).
Press in the shaded area to confirm.
Modifying system settings
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "System configuration".
Press the "Units" tab to change the units of
distance, fuel consumption and temperature.
Press the "Factory settings" tab to restore the
initial settings.
Returning the system to factory settings
activates the English language by default
(depending on version).

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CITROËN Connect Radio
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
► Activate the "RDS" function in the upper bar to enable the system to check whether there is
a more powerful transmitter in the geographical
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
► Have the aerial checked by a dealer .I cannot find some radio stations in the list of
received stations.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
► Press the round arrow on the "List" tab on the "Radio" page.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
► Press the round arrow on the "List" tab on the "Radio" page.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
► Delete the files supplied with the memory stick and limit the number of sub-folders in the
file structure on the memory stick.
Some characters in information about the
currently playing media are not displayed
correctly.
The audio system is unable to process certain
types of character.
► Use standard characters to name tracks and folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
► Start playback from the device.Track names and playing times are not
displayed on the audio streaming screen. The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the telephone may not be visible.
► Check that the telephone has Bluetooth switched on.► Check in the telephone settings that it is "visible to all".
The Bluetooth telephone is not compatible with
the system.
► Check the compatibility of the telephone on the Brand's website (services).
Android Auto and CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
► Use genuine USB cables to ensure compatibility.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
► Increase the volume of the audio system, to maximum if required, and increase the volume of
the telephone if necessary.
Ambient noise affects the quality of the
telephone call.
► Reduce ambient noise (close windows, reduce ventilation, slow down, etc.).
The contacts are not listed in alphabetical
order.
Some telephones offer display options. Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
► Modify the treble and bass or ambience settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
► Modify the balance setting or the distribution setting to obtain the desired sound quality.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
► Check that the sound settings are appropriate to the sources listened to. Adjust the sound
functions to the middle position.

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CITROËN Connect Radio
11Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
► Modify the telephone directory display settings.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
► Modify the treble and bass or ambience settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
► Modify the balance setting or the distribution setting to obtain the desired sound quality.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio
sources, which can generate audible differences
when changing source.
► Check that the sound settings are appropriate to the sources listened to. Adjust the sound
functions to the middle position.When the engine is off, the system switches
off after several minutes of use.
When the engine is switched off, the system's
operating time depends on the state of charge of
the battery.
The switch-off is normal: the system
automatically goes into energy economy mode
and switches off to maintain an adequate charge
in the battery.
► Start the vehicle’
s engine to increase the charge of the battery.

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CITROËN Connect Nav
1212:13
18,5 21,5
23 °C

Selecting the audio source (depending on
version):
– FM/DAB/AM* radios*– USB memory stick.– CD Player (depending on model).– Media player connected via the auxiliary socket (depending on model).– Telephone connected via Bluetooth and Bluetooth multimedia broadcast* (streaming).

* depending on equ ipment.
In the "Settings" menu you can create a
profile for just one person or a group of
people with common points, with the
possibility of entering a multitude of settings
(radio presets, audio settings, navigation
history, contact favourites, etc.); these
settings are taken into account automatically.
In very hot conditions, the volume may
be limited to protect the system. It may
go into standby (screen and sound off) for at
least 5 minutes
The return to normal takes place when the
temperature in the passenger compartment
has dropped.
Steering mounted controls
Voice control:
This control is located on the steering
wheel or at the end of the lighting control stalk
(depending on equipment).
Short press, system voice control.
Long press, voice control for smartphone or
CarPlay
®, MirrorLinkTM (availability depending on
country), Android Auto via the system.
Increase volume.
Decrease volume. Mute by pressing the volume increase and
decrease buttons simultaneously (depending on
equipment).
Restore the sound by pressing one of the two
volume buttons.
Media (short press): change the
multimedia source.
Telephone (short press): start telephone
call.
Call in progress (short press): access
telephone menu.
Telephone (long press): reject an incoming call,
end call; when no call is in progress, access
telephone menu.
Radio (rotate): automatic search for the
previous / next station.
Media (rotate): previous / next track, move in a
list.
Short press: confirm a selection; if nothing
selected, access to presets.
Radio: display the list of stations.
Media: display the list of tracks.
Radio (press and hold): update the list of
stations received.

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CITROËN Connect Nav
radio". For an overview on how to use voice
controls, you can say "help with voice controls".
Voice commands
Set dialogue mode as <...>
Help messages
Choose "beginner" or "expert" mode.
Voice commands
Select profile <...>
Help messages
Select profile 1, 2 or 3.
Voice commands
Ye s
No
Help messages
Say "yes" if I got that right. Otherwise, say "no"
and we'll start that again.
"Navigation" voice
commands
Voice commands
Navigate home
Navigate to work
Navigate to preferred address <...>
Navigate to contact <…>
Navigate to address <...>
Show nearby POI <...>Help messages
To start guidance or add a stopover, say
"navigate to" and then the address or contact
name. For example, "navigate to address 11
Regent Street, London", or "navigate to contact,
John Miller". You can specify if it's a preferred
or recent destination. For example, "navigate
to preferred address, Tennis club", "navigate to
recent destination, 11 Regent Street, London".
Otherwise, just say, "navigate home". To see
points of interest on a map, you can say things
like "show hotels in Banbury" or "show nearby
petrol station". For more information you can ask
for "help with route guidance".
Voice commands
Remaining distance
Remaining time
Arrival time
Stop route guidance
Help messages
To get information about your current route, you
can say "tell me the remaining time", "distance"
or "arrival time". Try saying "help with navigation"
to learn more commands.
Depending on the country, give
destination (address) instructions in the
language configured for the system.
"Radio Media" voice
commands
Voice commands
Tune to channel <…>
Help messages
You can pick a radio station by saying "tune to"
and the station name or frequency. For example
"tune to channel Talksport" or "tune to 98.5 FM".
To listen to a preset radio station, say "tune to
preset number". For example "tune to preset
number five".
Voice commands
What's playing
Help messages
To display the details of the current "song",
"artist" and "album", you can say "What's
playing".
Voice commands
Play song <...>
Play artist <...>
Play album <...>
Help messages
Use the command "play" to select the type of
music you'd like to hear. You can pick by "song",
"artist", or "album". Just say something like "play
artist, Madonna", "play song, Hey Jude", or "play album, Thriller".
Media voice commands are available
only with a USB connection.
"Telephone" voice
commands
If there is no telephone connected by
Bluetooth, a voice message announces:
"Please first connect a telephone", and the
voice session will be closed.
Voice commands
Call contact <...> *
Dial <…>*
Display contacts*
Display calls*
Call (message box | voicemail)*
Help messages
To make a phone call, say "call" followed by
the contact name, for example: "Call David
Miller". You can also include the phone type, for
example: "Call David Miller at home". To make
a call by number, say "dial" followed by the
* This function is available only if the telephone connected to the system supports downloading of contacts and recent calls and the corresponding download has been performed.
** This function is available only if the telephone connected to the system supports downloading of contacts and recent calls and the corresponding download has been performed.

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Enter the "City", the "Street" and the
"Number", and confirm by pressing on
the displayed suggestions.
Press "OK" to select the "Guidance
criteria".
And/or
Select "See on map" to choose the
"Guidance criteria".
Press "OK" to start guided navigation.
Zoom in/out using the touch buttons or
with two fingers on the screen.
In order to be able to use the navigation
function, you must enter the "City", the
"Street" and the "Number" on the virtual
keyboard, or select them from the list in
"Contact" or in the address "History".
If you do not enter the street number, you
will be guided to one end of the street.
To a recent destination
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Recent” tab.
Select the chosen address from the list to display the "Guidance criteria”.Press "OK" to start guided navigation.
Select "Position" to see the point of
arrival on the map.
To "My home" or "My work"
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Preferred ” tab.
Select "My home".
Or
Select "My work".
Or
Select a preset favourite destination.
To a contact
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "My destinations".
Select the "Contact” tab. Select a contact in the list to start guided
navigation.
To points of interest (POI)
Points of interest (POI) are listed in different
categories.
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Points of interest ".
Select the "Travel", "leisure",
"Commercial ", "Public" or "Geographic”
tab.
Or
Select "Search" to enter the name and
address of a POI.
Press "OK" to calculate the route.
To a point on the map
Press Navigation to display the main
page.
Explore the map by sliding your finger across the
screen.
Select the destination by pressing on the map.
Tap the screen to place a marker and display the sub-menu.Press this button to start guided navigation.
Or
Press this button to save the displayed address.
Pressing and holding on a point opens a
list of nearby POIs.
To GPS coordinates
Press Navigation to display the main
page.
Explore the map by sliding your finger across the
screen.
Press this button to display the world map.
Using the grid, select the desired country or
region by zooming in.
Press this button to enter the GPS coordinates.A marker is displayed in the middle of the screen, with the "Latitude" and
"Longitude " coordinates.
Press this button to start guided navigation.
Or
Press this button to save the displayed address.
OR
Press this button to enter the "Latitude"
value using the virtual keypad.
And
Press this button to enter the "Longitude "
value using the virtual keypad.

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Network connection provided by the
user
USB connectionConnect a USB cable.The smartphone charges when connected
by a USB cable.
Bluetooth connection
Activate the Bluetooth function on the telephone and ensure that it is visible to
all (see the "Applications" section).
Wi-Fi connection
Select a Wi-Fi network found by the system and connect to it (see the
"Applications" section).
Restrictions of use:– With CarPlay®, connection sharing is
only with a Wi-Fi connection.
– With MirrorLinkTM, connection sharing is
only with a USB connection.
The quality of services depends on the quality
of the network connection.
With the arrival of "TOMTOM TRAFFIC", the services are available.
The services offered with connected navigation are as follows.
A Connected Services pack:
– Weather,– Filling stations,– Car park,– Traffic,– POI local search.
A Danger zone pack (option).
The processes and standards are constantly changing; for the
communication process between the
smartphone and the system to work correctly,
we recommend that you update the
operating system of the smartphone as
well as the date and time of the
smartphone and the system.
Settings specific to
connected navigation
In the "Settings" menu, you can create a
profile for an individual or for a group of
people with shared interests, and configure a
wide range of settings (radio presets, audio
settings, navigation history, favourite contacts,
etc.). Settings are applied automatically.
Press Navigation to display the main
page.
Press the "MENU" button to access the
secondary page.
Select "Settings".
Select "Map".
Activate or deactivate:– "Allow declaration of danger zones ".– “Guidance to final destination on foot "– “Authorize sending information"
These settings must be configured for each
profile.
Select "Alerts".
Activate or deactivate “Warn of danger
zones”.
Select this button.
Activate: Give an audible warning
For access to connected navigation, you
must tick the option: "Authorize sending
information "
Danger zone alerts may or may not be
displayed, depending on the applicable
legislation and subscription to the
corresponding service.
Declaration of "Danger
zones"
To send information on the declaration
of danger zones, you must tick the option: "Allow declaration of danger zones "
Press Navigation to display the main
page.
Press the "Declare a new danger zone"
button located in the upper bar on the
touch screen
Select the "Type” option to select the type
of "Danger area".
Select the ""Speed" option and enter it
using the virtual keypad.
Press "OK" to save and send the
information.
"Danger zones" pack
updates
Press Settings to display the primary
page.
Press the "OPTIONS " button to go to the
secondary page.
Select "System administration".
Select the "System info" tab.
Select "View" to display the versions of
the different modules installed in the
system.
Select "Update(s) due".
You can download the system and map updates from the Brand’s website.
The update procedure can also be found on
the website.
Displaying weather
information
Press Navigation to display the main
page.
Press this button to display the list of services.

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Connection sharing
The system offers to connect the telephone with
3 profiles:
– "Telephone" (hands-free kit, telephone only),– "Streaming" (streaming: wireless playing of
the audio files on the telephone),
– "Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation
(where the vehicle does not have "Emergency
and assistance call" services), having first
activated sharing of this connection on your
smartphone.
Select one or more profiles.
Press "OK" to confirm.
Wi-Fi connection
Network connection via the smartphone's Wi-Fi.Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection ".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad , enter the Wi-Fi
network "Key" and "Password".
Press "OK" to establish the connection.
The Wi-Fi connection and Wi-Fi
connection sharing are exclusive.
Wi-Fi connection sharing
Creation of a local Wi-Fi network by the system.Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Share Wi-Fi connection ".
Select the "Activation" tab to activate or
deactivate Wi-Fi connection sharing.
And/or
Select the "Settings" tab to change the system’s
network name and password.
Press "OK" to confirm.
To protect against unauthorised access and to make your systems as secure as
possible, we recommend using a complex
password or security code.
Managing connections
Press Connect-App to display the main
page. Press the "OPTIONS
" button to access the
secondary page.
Select "Manage connection ".
With this function, you can view the access to
connected services, check the availability of
connected services and change the connection
mode.
Radio
Selecting a station
Press Radio Media to display the main
page.
Press on "Frequency".
Press one of the buttons to perform an
automatic search for radio stations.
Or
Move the slider to manually search for
frequencies up or down.
Or
Press Radio Media to display the main
page.
Press the "OPTIONS " button to go to the
secondary page.
Select "Radio stations" on the secondary
page.
Press on "Frequency".
Enter the values using the virtual keypad.
First enter the units then click on the
decimals field to enter the figures after the
decimal point.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Presetting a station
Select a radio station or frequency.
(refer to the corresponding section)
Press "Presets ".
Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Station follow ".

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12Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Presetting a station
Select a radio station or frequency.
(refer to the corresponding section)
Press "Presets ".
Make a long press on one of the buttons to preset the station.
Activating/Deactivating RDS
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Station follow ".
Press "OK" to confirm.
RDS, if activated, allows you to continue
listening to the same station by
automatically retuning to alternative
frequencies. However, in certain conditions,
RDS station tracking may not be possible
nationwide, as radio stations do not always
cover the entire country. This can explain the
loss of reception of a station during a journey.
Displaying text information
The "Radio Text" function displays information transmitted by the radio
station relating to the station or the currently
playing song.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Radio settings".
Select "General".
Activate/deactivate "Display radio text".
Press "OK" to confirm.
Play TA messages
The TA (Traffic Announcement) function gives priority to TA alert messages. To
operate, this function needs good reception of
a radio station that carries this type of
message. While traffic information is being
broadcast, the current media is automatically
interrupted so that the TA message can be
heard. Normal play of the media previously
playing is resumed at the end of the
message.
Select "Announcements".
Activate / Deactivate "Traffic
announcement".
Press "OK" to confirm.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Digital radio provides higher quality
reception.
The various "multiplexes/ensembles" offer
a choice of radio stations organised in
alphabetical order.
Press Radio Media to display the main
page.