service CITROEN C5 2021 Owner's Manual

159
Practical information
7level: the correct level is between marks A (max)
and B (min).
Do not start the engine if the level is:
–

above mark
A: contact a CITROËN dealer or a
qualified workshop.
–

below mark B

: top up the engine oil
immediately.
Oil grade
Before topping up or changing the
engine oil, check that the oil is suitable
for your engine and complies with the
recommendations in the service schedule
supplied with the vehicle (or available from
your CITROËN dealer or qualified workshop).
Use of non-recommended oil may invalidate
your warranty in the event of engine failure.
Topping up the engine oil level
For the location of the engine oil filler cap, please
refer to the corresponding engine compartment
illustration.
►

Add oil in small quantities, avoiding any spills
on engine components (risk of fire).
►


W
ait a few minutes before checking the level
again using the dipstick.
►

T
op up the level if necessary.
►

After checking the level, carefully screw the
oil filler cap back on

and replace the dipstick in
its tube.
The oil level indication displayed on the instrument panel when the ignition is
switched on is not valid for 30 minutes
following an addition of oil.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pads for wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
Clean the cap before removing it to refill.
Use only DOT4 brake fluid from a sealed
container.
Engine coolant
It is normal to top up this fluid between
two services.
The check and top-up must only be done with
the engine cold.
A level of coolant that is too low risks causing
major damage to the engine; the coolant level
must be close to the "MAX" mark without ever
going above it.
If the level is close to or below the " MIN” mark, it
is essential to top up.
When the engine is hot, the temperature of the
coolant is regulated by the fan.
As the cooling system is pressurised, wait at
least one hour after switching off the engine
before carrying out any work.
In order to avoid the risk of scalding if you need
to top up in an emergency, wrap a cloth around
the cap and unscrew the cap by two turns to
allow the pressure to drop.
Once the pressure has dropped, remove the cap
and top up to the required level.
Screenwash fluid
Top up to the required level when necessary.
Fluid specification
The fluid must be topped up with a pre-mixed
product.
In winter (temperatures below zero), a fluid
containing an anti-freeze agent which is
appropriate for the temperature conditions
must be used in order to protect the system's
components (pump, tank, ducts, jets).
Filling with pure water is prohibited in all
circumstances (risk of freezing,
limescale, etc.).
Checks
Unless otherwise indicated, check these
components in accordance with the
manufacturer's service schedule and according
to your engine.
Otherwise, have them checked by a CITROËN
dealer or a qualified workshop.

160
Practical information
Only use products recommended by
CITROËN or products of equivalent
quality and specification.
In order to optimise the operation of
components as important as those in the
braking system, CITROËN selects and offers
very specific products.
12 V battery
The battery does not require any maintenance.
Check regularly that the terminals are correctly
tightened (versions without quick-release
terminals) and that the connections are clean.
For more information on the precautions
to take before any work on the 12 V
battery, refer to the corresponding section.
Versions equipped with Stop & Start are
fitted with a 12 V lead-acid battery of
specific technology and specification.
Its replacement should be carried out only by
a CITROËN dealer or a qualified workshop.
Passenger compartment
filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .
A clogged passenger compartment filter
can adversely affect air conditioning
system performance and generate
undesirable odours.
Air filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .
Oil filter
Change the oil filter each time the engine
oil is changed.
Automatic gearbox
The gearbox does not require any
maintenance (no oil change).
Brake pads
Brake wear depends on the style of
driving, particularly in the case of vehicles
used in town, over short distances. It may be
necessary to have the condition of the brakes
checked, even between vehicle services.
Unless there is a leak in the circuit, a drop in the
brake fluid level indicates that the brake pads
are worn.
After washing the vehicle, moisture, or in wintry conditions, ice can form on the
brake discs and pads: braking efficiency may
be reduced. Gently dab the brakes to dry and
defrost them.
Brake disc wear
For information on checking brake disc
wear, contact a CITROËN dealer or a
qualified workshop.
Electric parking brake
This system does not require any routine servicing. However, in the event of a
problem, do not hesitate to have the system
checked by a CITROËN dealer or a qualified
workshop.
For more information on the Electric
parking brake, refer to the
corresponding section.
Wheels and tyres
The inflation pressure of all tyres, including the spare wheel, must be
checked on "cold” tyres.
The pressures indicated on the tyre pressure
label are valid for "cold" tyres. If you have driven
for more than 10 minutes or more than 6 miles
(10 kilometres) at over 31 mph (50
km/h), add
0.3 bar (30 kPa) to the values indicated on the
label.
Under-inflation increases energy
consumption. Non-compliant tyre

174
In the event of a breakdown
Accessing the battery
The battery is located under the bonnet.

For access to the (+) terminal:
► Release the bonnet by pulling the internal
release lever
, then the external safety catch.
►

Raise the bonnet.
(+)

Positive terminal with a quick-release clamp.
(-) Negative terminal.
As the battery's negative terminal is not
accessible, a remote earth point is located near
the battery.
Starting using another battery
If the vehicle's battery is flat, the engine can be
started using a backup battery (either external or
from another vehicle) and jump leads or using a
battery booster.
Never start the engine by connecting a
battery charger.
Never use a 24
V or higher battery booster.
Check beforehand that the backup battery
has a nominal voltage of 12
V and a capacity
at least equal to that of the discharged
battery.
The two vehicles must not be in contact with
each other.
Switch off all electricity-consuming equipment
on both vehicles (audio system, wipers,
lighting, etc.).
Make sure that the jump leads are well away
from the engine’s moving parts (fan, belt,
etc.).
Do not disconnect the (+) terminal while the
engine is running.


► Lift the plastic cover on the (+) terminal, if the
vehicle has one.
►

Connect the red cable to the (+) terminal of
flat battery

A (at the metal elbow), then to the
(+) terminal of the backup battery
B or of the
booster.
►

Connect one end of the green or black cable
to the (-) terminal of the backup battery

B or of
the booster (or to an earth point on the assisting
vehicle).
► Connect the other end of the green or black
cable to the earth point C .
►

Start the engine on the assisting vehicle and
leave it running for a few minutes.
►


Operate the starter on the broken down
vehicle and let the engine run.
If the engine does not start immediately

, switch
off the ignition and wait a few moments before
trying again.
►

W
ait for it to return to idle.
►

Disconnect the jump leads in reverse order.
►


Refit the plastic cover to the (+) terminal, if
the vehicle has one.
►


Allow the engine to run for at least
30

minutes, with the vehicle stationary, so that
the battery reaches an adequate state of charge.
Driving immediately without having
reached a sufficient level of charge may
affect some of the vehicle's functionalities.
Charging the battery using a battery
charger
For optimum service life of the battery, it is
essential to maintain an adequate state of
charge.
In some circumstances, it may be necessary to
charge the battery:
–

When using the vehicle mainly for short
journeys.
–


If the vehicle is to be taken off the road for
several weeks.

176
In the event of a breakdown
Reconnecting the (+) terminal

► Raise lever A fully.
► Refit the open clamp B on the (+) terminal.
►

Push clamp
B fully down.
►

Lower lever

A
to lock clamp B.
►

Depending on equipment, lower the plastic
cover on the

(+) terminal.
Do not force the lever, as it will not lock
in place if the clamp is not positioned
correctly; start the procedure again.
The Stop & Start system may not be operational during the trip following the
first engine start.
In this case, the system will only be available
again after a continuous period with the
vehicle immobilised, the duration of which
depends on the exterior temperature and the
state of charge of the battery (up to about 8
hours).
With rechargeable hybrid
engine
The rechargeable hybrid system has two accessory batteries: one at the front and one at
the centre of the vehicle.
Replacing the accessory batteries
Contact a CITROËN dealer or a qualified
workshop.
Jump-starting another vehicle
Do not start or jump start another vehicle
from the vehicle’s accessory batteries.
Accessing the accessory batteries
Front
The front battery is located under the bonnet.

For access to the (+) terminal:
► Release the bonnet by pulling the internal
release lever
, then the external safety catch.
►

Raise the bonnet. (+)

Positive terminal with a quick-release
terminal.
(-) Negative terminal.
As the battery's negative terminal is not
accessible, a remote earth point is located near
the battery.
Central
The central battery is located in the front armrest
storage compartment.
To reach the battery:




► Open the front armrest.
► Unclip the compartment's floor .
(+) Positive terminal, protected by a red plastic
cover (not accessible).
(-) Negative terminal with a black quick-release
connector.
Charging the front battery using a
battery charger
For optimum service life of the front battery, it
is essential to maintain an adequate state of
charge.

178
In the event of a breakdown
► Disconnect the (+) terminal by disconnecting
the red quick-release clamp: •

Raise lever

A
fully to release clamp
B
.
•

Remove clamp

B
by lifting it off.
Reconnection
Front battery:

► Connect the (+) terminal by connecting the
red quick-release clamp: •

Raise lever

A
fully.
•

Refit open clamp

B
on the (+) terminal.
•

Push clamp
B fully down.
•

Lower lever

A
to lock clamp B.
Central battery:
►

Connect the
(-) terminal using the black
quick-release connector.
Following reconnection
After reconnecting the battery, turn on the
ignition and wait 1 minute before starting the
engine, to enable the electronic systems to
initialise.
If minor problems nevertheless persist following
this operation, contact a CITROËN dealer or a
qualified workshop.
Referring to the relevant section, reinitialise
certain equipment:
–

Electronic key
.
–
Sunroof.
–

Electric windows.
–


Date and time.
–


Preset radio stations.
After reconnecting the battery, the message "Collision risk detection
system fault" is displayed on the instrument
panel when the ignition is switched on. This
operation is perfectly normal. The message
will disappear while driving.
Towing the vehicle
General recommendations
Observe the legislation in force in the
country where you are driving.
Ensure that the weight of the towing vehicle is
higher than that of the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towing
arm; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional towing service must be
called if:
–

Broken down on a motorway or main road.
–


Not possible to put
the gearbox into neutral,
unlock the steering, or release the parking
brake.
–

Not possible to tow a vehicle with an
automatic gearbox, with the engine running.
–


T

owing with only two wheels on the ground.
–

Four-wheel drive vehicle.
–


No approved towbar available.
Rechargeable hybrid vehicles
Before any intervention, with the ignition
on, depress the brake pedal and select mode
N, then switch off the hybrid system (READY
indicator lamp off).
Always call on professionals for recovery of
the vehicle on a flatbed lorry or trailer.
Use the towing eye only
to free the vehicle
if it is stuck, or to secure it for recovery on a
flatbed lorry or trailer.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10MYCITROËN DRIVE
PLUS - MYCITROËN
PLAY PLUS
GPS navigation -
Applications - Multimedia
audio system - Bluetooth
®
telephone
The functions and settings described
vary according to the version and
configuration of the vehicle, and according to
the country of sale.
For safety reasons and because they
require sustained attention by the driver,
the following operations must be carried out
with the vehicle stationary and the ignition
on:
–

Pairing the smartphone with the system via
Bluetooth®.
–
Using the smartphone.
–

Connecting to Mirror Screen
(Apple®CarPlay® or Android Auto).
–
Changing the system settings and
configuration.
The message Energy economy mode is displayed when the system is about to go
into standby.
For more information on

Energy economy
mode

, refer to the “Practical information”
section.
The AM radio selection mode is not available on electric and rechargeable
hybrid vehicles.
Warning
Navigation is a driving aid. It cannot
replace the driver. All guidance instructions
should be carefully checked by the user.
By using the navigation, you accept the
following terms and conditions:
https://www.tomtom.com/en_gb/legal/
eula-automotive/?388448
First steps
The system starts when the ignition is switched on.
With the ignition off, a press turns the system on.
With the engine running, a press mutes the
sound.
A long press launches standby mode: the sound
cuts off, the screens go off and the clock is
displayed on the central screen.
Rotation: volume control.
Information
This system gives access to the following
elements:
–

Audio equipment and telephone controls with
display of associated information.
–


Connected services and display of associated
information.
–


Navigation system controls and display
of associated information (depending on
equipment).
–


V
oice recognition (depending on equipment).
–

T
ime and exterior temperature.
–

Heating/air conditioning system controls and
reminders of settings.
–


Settings for driving aid functions, comfort
and safety functions, extended head-up display
(depending on equipment and version), audio
equipment and digital instrument panel.
–


Settings for functions specific to rechargeable
hybrid vehicles.
–


Display of visual manoeuvring aid functions.
–


Interactive handbook.
–


V
ideo tutorials (e.g. screen management,
driving aids, voice recognition).
Upper bar
Certain information is displayed permanently in
the upper bar of the touch screen:
–

Exterior temperature from vehicle sensors
(associated with a blue symbol in case of risk
of ice).
–


T
emperature setting reminder for driver and
passenger side air conditionning.

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MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10necessary for each valid connected service
available.
Personal data required for connected
service use are sent to services
providers.
"Share Data "
This mode allows the vehicle to transmit
outside the vehicle all the data necessary for
each valid connected service available, with the
exception of vehicule position data (e.g. GPS
coordinates).
Some connected services may not be
able to function without vehicule position
data.
"Private Mode"
This mode does not allow the vehicle to
transmit personal data outside the vehicle.
Connected services will only perform
local processing inside the vehicle with
limited functions.
This mode won't be applied on regulation functions (emergency or assistance call)
or specific services with given user's consent
on business contracts (Connected alarm).
When the vehicule is in professional use or
in use under specific contracts subscribed
(connect fleet, public delegation…), some
privacy modes won't be available to the user
depending on services data sharing needs. To change the mode, swipe down from the upper
edge of the touch screen, to display all the quick
settings.
Press this button and select the chosen
mode. The mode is highlighted.
OR
Press the "Settings" application.
In the list, select the "Connectivity" tab.
Select "Privacy Settings".
Choose the mode.
Internet portal
During the first use, upon acquisition of the
vehicle, the user is invited to select the country
of residence for the use of the Internet portal.
If the country is not selected, the notification is
stored in the notification centre and disappears
once the country is selected. Slide a finger on
the touch screen from top to bottom to display all
the notifications.
The selection of a country is necessary to use
the available internet applications.
Press the "Settings" application.
In the list, select the "Connected Services” tab.
Choose the country.
The first time you use it, via a connected mobile device, the system links to your
profile. The connected mobile device serves as
an access key to saved personal information.
First activate the mobile device’s Bluetooth®
function.
Select the desired application, authentication will
be requested if necessary. This authentication
will be saved for future uses via the mobile
device connected to the current profile.
An authentication will be requested at each use if
the mobile device is not connected to the current
profile or if the Guest profile is used.
With the use of the “Guest” profile, an
identification will be requested for each
use.
Updating the system
Remote device management and
remote software and firmware updates
As an integral part of the service related
to the performance of connected service
contract(s), necessary device management
and necessary software and firmware
updates related to the soft- and firmware
for the named connected service will be
performed remotely, in particular by using
"Over the Air"-technology.
For this, a secure radio network connection
between the vehicle and the device
management server of the Manufacturer will
be established after each "ignition on" when
a cellular network is available. Depending
on the equipment of the vehicle, connection
configuration must be set to "Connected

188
MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
vehicle" to allow the establishment of the
radio network connection.
Irrespective of a valid connected service
subscription, remote product security or
product safety related device management
and software and firmware updates will
be performed when the processing is
necessary for the compliance with a legal
obligation to which the Manufacturer is
subject (e.g. applicable product liability law,
e-call regulation) or when the processing
is necessary in order to protect the vital
interests of the respective vehicle users and
passengers.
The establishment of a secure radio network
connection and the related remote updates
are not affected by privacy settings and will
be performed in principal after an initiation
by the vehicle user following a respective
notification.
The system is able to notify receipt of an update
as soon as it is connected to an exterior
Wi-Fi
network or a cellular network.
Large updates are downloaded only via the Wi-Fi
network.
The availability of an update is notified on the
screen at the end of the journey with an option
of immediate installation or postponement of
installation.
The installation time is variable and can take
several minutes with a maximum of about 30 minutes. A notification will give an estimate of the
duration and a description of the update.
Update information is available through the
“Settings” application.
Press the "Settings" application.
In the list, select the "Updates” tab.
This button allows you to change the authorisation for automatic downloading
of updates via an external Wi-Fi network.
For safety reasons and because it
requires sustained attention by the driver,
the installation must be carried out with the
ignition on without starting the engine.
The installation cannot be carried out in the
following cases:
–

engine running.
–


emergency call in progress.
–


insufficient battery level.
–


when charging for electric vehicles.
If an update has failed or has expired, contact a
dealer or a qualified workshop.
The use of this service is not charged by the Contractor.
On the other hand, the use of the WI-FI and/
or cellular networks of your smartphone can
generate additional fees if your data plan is
exceeded.
These possible costs are reflected in the bill
of your telephone operator.
Personalisation
Press and hold the screen from one of the
system's home pages.
Or
Press the “Settings” application.
In the list, select the "Customisation" tab.
Press the "Displays" field.
A page divided into 2 parts is displayed.
Press the "HOME" button at any time to leave
this page.
Personalising the screen
Press the pencil in the "Customise
Touchscreen" part.
A representation of the organisation of the
different home page ( HOME) Widgets is
displayed.
A Widget is a reduced window of an application or a service.
Adding a Widget
To add a Widget, press "Add Widget" on the left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.
Press the back arrow to return to the
previous page.

189
MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
10Organising the Widgets on a home
page (HOME)
To move a Widget, press and hold it, then drag it
to the desired location.
Adding a page
To add a page, press "Page" on the left of the screen.
Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and hold it, then drag it to the bin.
Personalising the
instrument panel
Press the pencil in the "Customise
Driver Information" section.
The modification of the organisation of the
different Widget is displayed on the instrument
panel in real time.
A Widget is a reduced window of an
application or a service.
Adding a Widget
To add a Widget, press "Add Widget" on the left of the screen.
Or
Press one of these buttons on the screen.
Select the desired Widget.Press the back arrow to return to the
previous page.
Deleting a Widget
To move a Widget to the bin, press and hold it, then drag it to the bin.
Personalising My shortcuts
(depending on equipment)

From the edge of the screen, swipe right to
display the shortcuts.
A representation of six shortcuts appears.
These shortcuts can be used to access an application (air-conditioning page,
radio page, etc.) or to launch an action
(temperature at 21°, call a person selected in
their directory, etc.).
Briefly press a shortcut to be replaced, a panel is
displayed with all eligible shortcuts. A notification
also informs you of the next step to be applied. Select the desired new shortcut. It will be
duplicated in My Shortcuts and will replace the
originally selected one. You will also be notified.
To exit this function at any time, press this
button or the main button "Home".
Steering-mounted
controls
Voice control:
Short press, system voice commands
(depending on equipment).
Long press, voice commands of
the

smartphone connected using Bluetooth
® or
Mirror Screen® (Apple® CarPlay®/Android Auto)
via the system.
Increase volume.
Decrease volume.
Mute the sound: long press on the
decrease volume button.
Restore the sound by pressing one of the two
volume buttons.
Incoming call (short press): accept the
call.
Call in progress (short press): hang up.
Incoming call (long press): refuse the incoming
call.
Out of call (short press): access the call log of
the telephone connected via
Bluetooth
®.

190
MYCITROËN DRIVE PLUS - MYCITROËN PLAY PLUS
Mirror Screen® connected (short press): access
the projected view of the telephone application of
your Mirror Screen
® equipment.Radio: automatic search for the
previous/next station (in the list of
radio stations sorted by name or by frequencies).
Media: previous/next track, movement in the
lists.
Phone: browse the telephone's call log.
Short press: validation of a selection. Out of
selection, display the lists.
Applications
From the home page, press this button to
access the applications wall.
From any page, press the touch screen
with three or more fingers to display the
applications wall.
Help
Access the handbook and watch tutorials.
Media
Select an audio source or radio station.
Mirror Screen®
Smartphone connected with Mirror
Screen®: access the projected view of
Apple® CarPlay® or Android Auto.
Smartphone not connected: access the menu
allowing you to connect a smartphone.
Navigation
(depending on equipment) Enter navigation settings and choose a
destination.
Use services available in real time, depending on
equipment.
Voice commands
(depending on equipment)
Use the system or smartphone voice recognition
via the system.
Phone
Telephone not connected: access the
menu allowing you to connect a telephone.
Telephone connected: access the call log,
contacts and telephone settings.
Two connected telephones: access the contents
of the priority telephone with the possibility of
changing the priority of the telephone.
Settings
Main settings for the audio system, touch
screen and digital instrument panel.
Voice commands
First steps
(depending on equipment)
The voice recognition service offers a choice
of 17 languages minimum (French, German,
English (UK), English (US),
Arabic, Brazilian,
Chinese, Spanish, Hebrew, Italian, Japanese,
Dutch, Polish, Portuguese, Russian, Swedish,
Turkish) available with the cellular network and in line with the language chosen and previously
configured in the system.
The system supports two languages

for cases
where the area in which the vehicle is travelling
is not covered by the cellular network.
These languages, referred to as on-board
languages,

are downloaded into the system.
If the chosen language has not been
downloaded, a message on the screen appears
as soon as the cellular network is not connected
for the first time and offers to download it.
T
o use this new language in all areas, download
it beforehand (ignition on without starting the
engine) via the Wi-Fi network.
Apply the download procedure displayed on the
screen.
Downloading this new language removes the
least used on-board language.
Information - Using the
system
When voice commands are activated, say
your command after the audible signal.
For

commands in several stages, interaction
takes place with the system to complete the
initial request.
Some commands self-validate after 7 seconds.
If the system has not taken your command into
account, it will indicate this by a voice message
and an on-screen display.