service CITROEN DISPATCH SPACETOURER 2021 Handbook (in English)

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CITROËN Connect Nav
12Procedure from the smartphone
Select the name of the system in the list
of detected devices.
In the system, accept the connection request
from the smartphone.
Procedure from the system
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Bluetooth connection".
Select "Search".
The list of detected smartphones is
displayed.
Select the name of the chosen
smartphone in the list.
Depending on the type of smartphone,
you may by prompted to accept the
transfer of contacts and messages.
Connection sharing
The system offers to connect the smartphone
with 3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–

“
Streaming" (streaming: wireless playing of
audio files on the smartphone),
–
"Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation (if
the vehicle does not have "Emergency and
assistance call" services), after first activating
smartphone connection sharing.
Select one or more profiles.
Press "OK" to confirm.
Wi-Fi connection
Network connection via the smartphone's Wi-Fi.Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Wi-Fi network connection".
Select the "Secured", "Not secured" or
"Stored” tab.
Select a network.
Using the virtual keypad , enter the Wi-Fi
network "Key" and "Password".
Press "OK" to establish the connection.
The Wi-Fi connection and Wi-Fi connection sharing are exclusive.
Wi-Fi connection sharing
Depending on equipment.
Creation of a local Wi-Fi network by the system.
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Share Wi-Fi connection".
Select the "Activation" tab to activate or
deactivate Wi-Fi connection sharing.
And/or
Select the "Settings" tab to change the system’s
network name and password.
Press "OK" to confirm.
To protect against unauthorised access and to make all systems as secure as
possible, the use of a security code or a
complex password is recommended.
Managing connections
Press Connect-App to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Manage connection".
With this function, you can view the access to
connected services, the availability of connected
services and modify the connection mode.

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CITROËN Connect Nav
Selecting the source
Press Radio Media to display the main
page.
Select "SOURCES".
Select the source.
Watching a video
Depending on equipment/Depending on version/
Depending on country.
Insert a USB memory stick in the USB port.
Video control commands are accessible
only through the touch screen.
Press Radio Media to display the main
page.
Select "SOURCES".
Select Video to start the video.
To remove the USB memory stick, press the pause button to stop the video, then
remove the memory stick.
The system can play video files in the MPEG-4
Part 2, MPEG-2, MPEG-1, H.264, H.263, VP8,
WMV and RealVideo formats.
Streaming Bluetooth®
Streaming allows you to listen to the audio feed
from your smartphone.
The Bluetooth profile must be activated.
First adjust the volume on the portable device (to
a high level).
Then adjust the volume of the audio system.
If play does not start automatically, it may be
necessary to start the audio playback from the
smartphone.
Control is from the portable device or by using
the system's touch buttons.
Once connected in streaming mode, the
smartphone is considered to be a media
source.
Connecting Apple® players
Connect the Apple® player to the USB port using
a suitable cable (not supplied).
Play starts automatically.
Control is via the audio system.
The classifications available are those of the portable device connected (artists/
albums/genres/playlists/audio books/
podcasts).
The default classification used is by artist. To
modify the classification used, return to the
first level of the menu then select the desired
classification (playlists for example) and
confirm to go down through the menu to the
desired track.
The version of software in the audio system may
not be compatible with the generation of the
Apple
® player.
Information and advice
The system supports USB mass storage
devices, BlackBerry® devices and Apple® players
via the USB ports. The adapter cable is not
supplied.
Devices are managed using the audio system
controls.
Other devices, not recognised on connection,
must be connected to the auxiliary socket using
a jack cable (not supplied) or via Bluetooth
streaming, if compatible.
The audio system will only play audio files with
".wma", ".aac", ".flac", ".ogg" and ".mp3" file
extensions, at bit rates between 32 Kbps and
320 Kbps.
It also supports VBR (Variable Bit Rate) mode.
No other file types (".mp4", etc.) can be read.
All ".wma" files must be standard WMA 9 files.
The supported sampling rates are 32, 44 and
48 KHz.
To avoid reading and display problems, we
recommend choosing file names less than 20
characters long that do not contain any special
characters (e.g. “ ? .

; ù).
Use only USB memory sticks in FAT32 format
(File Allocation Table).
We recommend using the original USB
cable for the portable device.
Telephone
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the system name in the list of
detected devices.
In the system, accept the connection request
from the telephone.

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CITROËN Connect Nav
12Telephone
Pairing a Bluetooth®
telephone
The services available depend on the
network, the SIM card and the
compatibility of the Bluetooth devices used.
Consult the telephone user guide and the
service provider to check which services are
available.
The Bluetooth function must be activated and the telephone configured as "Visible
to all” (in the telphone settings).
To complete the pairing, whichever procedure is
used (from the telephone or from the system),
ensure that the code is the same in the system
and in the telephone.
If the pairing procedure fails, we
recommend deactivating and then
reactivating the Bluetooth function on the
telephone.
Procedure from the telephone
Select the system name in the list of
detected devices.
In the system, accept the connection request
from the telephone.
Procedure from the system
Press Telephone to display the main
page.
Press "Bluetooth search".
Or
Select "Search".
The list of detected telephones is
displayed.
Select the name of the chosen telephone
in the list.
Connection sharing
The system offers to connect the telephone with
3 profiles:
–
"Telephone" (hands-free kit, telephone only),
–

“
Streaming" (streaming: wireless playing of
audio files on the telephone),
–
"Mobile internet data ".
The "Mobile internet data " profile must
be activated for connected navigation,
after first activating smartphone connection
sharing.
Select one or more profiles.
Press "OK" to confirm.
Depending on the type of telephone, you may by
prompted to accept the transfer of contacts and
messages.
The ability of the system to connect just one profile depends on the telephone.
All three profiles may connect by default.
The profiles compatible with the system are: HFP, OPP, PBAP, A2DP, AVRCP,
MAP and PAN.
Visit the Brand's website for more information
(compatibility, additional help, etc.).
Automatic reconnection
On returning to the vehicle, if the last telephone
connected is present again, it is automatically
recognised and within about 30 seconds
after switching on the ignition, the pairing is
established automatically (Bluetooth activated).
To modify the connection profile:
Press Telephone to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Select "Bluetooth connection" to display
the list of paired devices.
Press the "Details" button.
Select one or more profiles.
Press "OK" to confirm.

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CITROËN Connect Nav
12Select "Setting the time-date".
Select "Date".
Press this button to set the date.
Press "OK" to confirm.
Select the display format for the date.
Time and date setting is only available if "GPS synchronisation" is deactivated.
Setting the time
Press Settings to display the main page.
Press the "OPTIONS " button to access the
secondary page.
Select "Setting the time-date".
Select "Time".
Press this button to set the time using the
virtual keypad.
Press "OK" to confirm.
Press this button to set the time zone.
Select the display format for the time
(12h/24h).
Activate or deactivate summer time (+1 hour).
Activate or deactivate GPS synchronisation (UTC).
Press "OK" to confirm.
The system may not automatically manage the change between winter and
summer time (depending on the country of
sale).
Colour schemes
Depending on equipment/Depending on version.
As a safety measure, the procedure for changing the colour scheme is only
possible when the vehicle is stationary.
Press Settings to display the main page.
Select "Color schemes ".
Select a colour scheme in the list then
press "OK" to confirm.
Whenever the colour scheme is
changed, the system restarts, temporarily
displaying a black screen.
Frequently asked
questions
The following information groups together the answers to the most frequently asked questions
concerning the system.
Navigation
I cannot enter the navigation address.
The address is not recognised.
►

Use the "intuitive method" by pressing
the "Search…" button at the bottom of the
"Navigation” page.
The route calculation is not successful.
The route settings may conflict with the current
location (for example, if toll roads are excluded
but the vehicle is on a toll road).
►


Check the route settings in the "Navigation"
menu.
I do not receive "Danger zone” alerts.
Y

ou have not subscribed to the online services
option.
►

If you have subscribed to the option:
- a few days may elapse before the service is
activated,
- services may not be selected in the system
menu,
- online services are not active ("T

OMTOM
TRAFFIC" not shown on the map).
The POIs do not appear.
The POIs have not been selected.
►

Set the zoom level to 600 ft (200 m) or select
POIs in the POI list.
The "Danger zone" audible warning feature is
not working.
The audible warning is not active or the volume
is too low

.

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CITROËN Connect Nav
► Activate the audible warning in the
"Navigation" menu and check the voice volume
in the sound settings.
The system does not suggest a detour
around an incident on the route.
The route settings do not take account of
TMC
messages.
►

Configure the "T
raffic info " function in
the route settings list (Without, Manual or
Automatic).
I receive a warning about a "Danger area"
that is not on my route.
As well as providing guided navigation, the
system announces all "Danger areas" positioned
in a cone located in front of the vehicle. It may
provide an alert for "Danger areas" located on
nearby or parallel roads.
►

Zoom the map to show the exact location
of the "Danger area".

You can select "On the
route" to stop receiving warnings or decrease the
warning duration.
Certain traffic jams along the route are not
indicated in real time.
On starting, a few minutes may elapse before
the system begins to receive traffic information.
►

W
ait until traffic information is being received
correctly (traffic information icons shown on the
map).
In certain countries, only major routes
(motorways, etc.) are listed for the traffic
information.
This is perfectly normal. The system is
dependent on the traffic information available. The altitude is not displayed.
On starting, GPS initialisation may take up to
3 minutes to receive more than 4 satellites
correctly.
►

W
ait until the system has started up
completely so that there is GPS coverage by at
least 4
satellites.
Depending on the geographical environment
(tunnel, etc.) or the weather, the conditions of
reception of the GPS signal may vary.
This behaviour is normal. The system is
dependent on the GPS signal reception
conditions.
My navigation is no longer connected.
During start-up and in certain geographical
areas, the connection may be unavailable.
►

Check that the online services are activated
(settings, contract).
Radio
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are not working (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the "RDS" function by means of the
short-cut menu to enable the system to check
whether there is a more powerful transmitter in
the geographical area. The aerial is missing or has been damaged
(for example while entering a car wash or
underground car park).
►


Have the aerial checked by a dealer
.
The environment (hills, buildings, tunnels,
basement car parks, etc.) is blocking reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction.
I cannot find some radio stations in the list of
stations received.
The name of the radio station changes.
The station is no longer received or its name has
changed in the list.
Some radio stations send other information
in place of their name (the title of the song for
example).
The system interprets these details as the station
name.
►
Press the "Update list" button in the "Radio
stations” secondary menu.
Media
Playback of my USB memory stick starts only
after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may
greatly slow down access to reading the memory
stick (multiplication by 10 of the cataloguing
time).
►

Delete the files supplied with the memory
stick and limit the number of sub-folders in the
file structure on the memory stick.
There may be an extended pause after
inserting a USB stick.
The system reads a variety of data (folder, title,
artist, etc.). This can take from a few seconds to
a few minutes.
This is perfectly normal.
Some characters in information about the
currently playing media may not be displayed
correctly.
The audio system is unable to process certain
types of character.
► Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
► Start playback from the device.
Track names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
► Check that the telephone has Bluetooth
switched on.
► Check in the telephone settings that it is
"visible to all".
► Deactivate then reactivate the telephone’s
Bluetooth function.

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CITROËN Connect Nav
12There may be an extended pause after
inserting a USB stick.
The system reads a variety of data (folder, title,
artist, etc.). This can take from a few seconds to
a few minutes.
This is perfectly normal.
Some characters in information about the
currently playing media may not be displayed
correctly.
The audio system is unable to process certain
types of character.
►
Use standard characters to name tracks and
folders.
Playback of streaming files does not start.
The connected device does not automatically
launch playback.
►


Start playback from the device.
T

rack names and playing times are not
displayed on the audio streaming screen.
The Bluetooth profile does not allow the transfer
of this information.
Telephone
I cannot connect my Bluetooth telephone.
The telephone's Bluetooth function may be
switched off or the device may not be visible.
►

Check that the telephone has Bluetooth
switched on.
►


Check in the telephone settings that it is
"visible to all".
►


Deactivate then reactivate the telephone’
s
Bluetooth function. The Bluetooth telephone is not compatible with
the system.
►

Y
ou can check the compatibility of the
telephone on the Brand's website (services).
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay may not activate if the
USB cables are of poor quality.
►
Use genuine USB cables to ensure
compatibility
.
Android Auto and/or CarPlay do not work.
Android Auto and CarPlay are not available in all
countries.
►
Check the Google
Android Auto or Apple
website to see which countries are supported.
The volume of the telephone connected in
Bluetooth mode is inaudible.
The volume depends on both the system and the
telephone.
►
Increase the volume of the audio system, to
maximum if required, and increase the volume of
the telephone if necessary
.
Ambient noise affects the quality of the
telephone call.
► Reduce the ambient noise level (close
windows, turn down ventilation, slow down, etc.).
Some contacts are duplicated in the list.
The options for synchronising contacts are:
synchronise the contacts on the SIM card, the
contacts on the telephone, or both. When both
synchronisations are selected, some contacts
may be duplicated.
►

Select "Display SIM card contacts" or
"Display telephone contacts". The contacts are not listed in alphabetical
order

.
Some telephones offer display options.
Depending on the settings chosen, contacts can
be transferred in a specific order.
►
Modify the telephone directory display
settings.
The system does not receive SMS.
Bluetooth mode does not allow SMS text
messages to be sent to the system.
Settings
When the treble and bass settings are
changed, the ambience is deselected.
When the ambience is changed, the treble
and bass settings are reset.
Selecting an ambience imposes the treble and
bass settings, and vice versa.
►

Modify the treble and bass or ambience
settings to obtain the desired musical ambience.
When the balance settings are changed, the
distribution is deselected.
When the distribution setting is changed, the
balance settings are deselected.
Selecting a distribution setting imposes the
balance settings, and vice versa.
►


Modify the balance setting or the distribution
setting to obtain the desired sound quality

.
There is a difference in sound quality
between audio sources.
To allow for optimal listening quality, the sound
settings can be tailored to different audio

292
Alphabetical index
Remote control 29–35, 138
Remote functions
188
Remotely operable functions (Electric)

27, 86
Removing a wheel

210–212
Removing the mat

69
Replacing bulbs

212–213, 215, 217
Replacing fuses

217–218
Replacing the air filter

196
Replacing the oil filter

196
Replacing the passenger compartment filter

196
Reservoir, screenwash

195
Resetting the trip recorder

23
Reversing camera

154, 174, 176
Reversing lamp

215, 217
Roof bars

191
Roof rack

191
Running out of fuel (Diesel)

203
S
Safety, children 108, 110–112, 114,
122–124, 130, 131–132, 131–133
Saturation of the particle filter (Diesel)

196
Screen, instrument panel

24
Screen menu map

256
Screen, multifunction (with audio system)

238
Screenwash

94
Screenwash, front

94
Screenwash, rear

95
SCR (Selective Catalytic Reduction)

21, 197
Seat and bench seat, rear, fixed

57–58, 60–61
Seat and bench seat, rear, on rails
57–58, 62–64
Seat angle

49
Seat belts

104–107, 113
Seat belts, rear

106
Seat, bench front, 2-seat

51, 106
Seat, rear bench

57–58
Seats, electric

50–51
Seats, front

49–51
Seats, heated

52
Seat(s), individual, rear, on rails

64–66, 106
Seats, rear

58–64, 111
Selector, gear

146
Sensors (warnings)

154
Serial number, vehicle

236
Service indicator

18
Servicing

18, 195, 197
Settings, equipment

26
Settings, system

259, 282
Sidelamps

89, 213–215, 217
Side repeater

214
Silent vehicle warning sound
(Electric)

101, 137
Sliding side door, electric

34–35, 39–42
Sliding side door, hands-free

43–44
Sliding side window

74
Smartphone

27
Snow chains

153, 190, 210
Snow chains, link

190, 210
Socket, 12 V accessory

70
Socket, 220 V

71
Socket, auxiliary

242, 255, 277
Socket, Jack

242, 277Speed limiter 156, 158–161
Speed limit recognition
157, 160,
162, 165–166
Speedometer

155
Sport mode

150
Stability control (ESC)

101, 103–104
Starting a Diesel engine

178
Starting the engine

138, 140
Starting the vehicle

139, 141, 145–148
Starting using another battery

141, 220
Station, radio

239, 252–253, 276
Stay, bonnet

192
Steering mounted controls,
audio

238, 250, 263
Steering wheel, adjustment

53
Stickers, customising ~ Stickers,
expressive

202
Stopping the vehicle

140–141, 146–148
Stop & Start

25, 79, 150–152,
178, 192, 196, 222
Storage

51, 57, 66–69
Storage compartments

69–70
Storage wells

66–68, 70
Stowing rings

72
Sunshine sensor

79
Super-fast charging (Electric)

187–188, 231
Suspension

197
Switching off the engine

138–140
Synchronising the remote control

37