fuel CITROEN DS7 CROSSBACK 2020 User Guide

28Access02
Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, take the electronic key
with you when leaving the vehicle, even for a
short time.
Purchasing a second-hand vehicle
Have the key codes memorised by
a dealer, to ensure that the keys in your
possession are the only ones able to start the
vehicle.
Keyless Entry and Start

This system allows the unlocking, locking
and starting of the vehicle, while carrying the
electronic key on your person in the recognition
zone A.
Unlocking the vehicle

Selective unlocking (driver’s door, boot) is
configured in the Settings > Vehicle touch
screen application.
Complete unlocking
►  Pass your hand behind the handle of one of the
four doors or press the tailgate opening control.
If the motorised tailgate opening control is
activated, this action triggers its automatic
opening.
Opening the windows
Depending on version, keeping your hand behind
the door handle or maintaining the press on the
tailgate opening control allows the windows to be
opened to the desired position.
Selective unlocking
Driver's door
►  Pass your hand behind the driver’s door
handle.
The driver's door and the fuel filler flap are
unlocked (Petrol or Diesel).
The driver's door is unlocked (Rechargeable
hybrid).
►  To unlock the vehicle completely, pass your
hand behind the handle of one of the passenger
doors with the electronic key close to the
passenger door, or press the tailgate opening
control with the electronic key close to the rear of
the vehicle.
Complete or selective unlocking, and deactivation
of the alarm depending on version, is confirmed
by the flashing of the direction indicators.
Depending on version, the door mirrors unfold.
Selective unlocking of the tailgate
►  Press the tailgate opening control to unlock
just the boot.
The doors remain locked.
If selective unlocking of the tailgate is
deactivated, pressing this control also
unlocks the doors.

78
Safety05
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up for a few seconds and then goes
out: the system is operating correctly.
–
The indic
ator lamp flashes red: emergency
battery is flat. This will be recharged after a few
minutes' driving.
–

The indic
ator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
–

If the indic
ator lamp does not light up when
the ignition is turned on, this is also a system
malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
The malfunction of the system does not
prevent the vehicle from driving.
When an onboard system update is being
performed, the eCall (SOS) function is not
available.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection Regulation
- GDPR) and Directive 2002/58/EC of the
European Parliament and the Council, and in
particular, seeks to protect the vital interests
of the data subject, in accordance with Article
6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
The eCall (SOS) function is only able to collect
and process the following data relating to the
vehicle: vehicle identification number, vehicle
type (passenger vehicle or light commercial
vehicle), fuel type or power source, three
most recent locations and direction of travel,
number of passengers and a timestamped log
file of the automatic activation of the system
and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory is
not accessible from outside the system until a
call is made. The system is not traceable and
is not continuously monitored in its normal
operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13 hours.
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall be
notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or involves a
disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.

106
Driving06
The system uses a computer and sensors, which
determine the optimal level of shock absorption
to be applied to each shock absorber.
The system is also associated with a camera,
located at the top of the windscreen, constantly
monitoring the road condition. Based on the
information transmitted by the camera, the
system anticipates possible road defects.
The operation of the system depends on the
driving mode selected (depending on equipment).
For more information on the Driving modes,
please refer to the corresponding section.
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel.
Have it checked by a dealer or a qualified
workshop.
Driving modes
The driving modes available depend on the engine
and equipment of the vehicle.
Driving modes are selected using the following
control:




►  Press the control to display the modes on the
instrument panel.
►  Press the control again to change mode.
The selected mode is activated immediately.
With petrol / Diesel engines
Whenever the ignition is switched on, Normal
driving mode is selected by default.
Eco
To reduce fuel consumption by optimising the
operation of the heating and air conditioning and,
depending on version, accelerator, automatic
gearbox, gear shift indicator.
Free-wheeling in Eco mode: depending on version,
with the EAT8 gearbox, switching into "free-
wheeling" is encouraged to slow the vehicle down
without using engine braking. You can save fuel
by taking your foot gradually and fully off the
accelerator pedal in anticipation of slowing down.
Comfort
To achieve more comfortable driving on poor
road surfaces, over speed humps and sleeping
policemen or on long journeys. In this mode, DS
ACTIVE SCAN SUSPENSION utilises additional
information coming from the multifunction
camera (early detection of road type and road
surface condition).
Normal
To restore the default settings.
Sport
To obtain more dynamic driving with action on the
power steering, DS ACTIVE SCAN SUSPENSION,
accelerator and gear changes (with an automatic
gearbox), acoustic ambience of the engine and
the possibility of displaying the vehicle’s dynamic
settings on the instrument panel.
Manual
Permanent Manual mode with an automatic
gearbox.
This manual mode is accessed via the button M of
the push selector.
To change gears manually using the control
paddles on the steering wheel.
For more information on Automatic gearbox
(EAT8), refer to the corresponding section.

107
Driving06
With Rechargeable hybrid
engines
Whenever the ignition is switched on, Electric
driving mode is selected by default.
Electric
Allows driving using 100% electrical energy.
The maximum speed is approximately 84 mph
(135 km/h).
When starting the vehicle, if the conditions do
not allow the activation or retention of Electric
mode, the message "Electric mode currently
unavailable" is displayed on the instrument panel.
The vehicle automatically changes to Hybrid
mode.
If an LED comes on under the interior rear view
mirror, visible from outside the vehicle, this
confirms that you are driving in Electric mode
(depending on country of sale).
The LED can be deactivated by inserting
the tip of a paper clip or other similar
object into the hole located underneath the
interior rear view mirror.
Conditions of activation
–

Adequa
te battery charge level. Charging
the vehicle after each drive is therefore
recommended. Electric mode is available as long
as there is power left in the battery.
–

O

utside temperature between approximately
-5°C and 45°C.
Manually exiting the mode
►  Fully depress the accelerator pedal, or
►  Select another mode.
In case of non-use of the vehicle for a long
period (several months), a restart of the
petrol engine may occur even if the battery is
charged.
Depending on equipment, Electric mode is
combined with Normal mode of the DS
ACTIVE SCAN SUSPENSION function.
For more information on DS ACTIVE SCAN
SUSPENSION, refer to the corresponding
section.
In the event of multiple starts of the
internal combustion engine without a
sufficient rise in
temperature,  Electric mode may be temporarily
unavailable (natural phenomenon of dilution of
fuel in oil). The message "Electric mode
unavailable: automatic operation in progress"
then appears on the instrument panel.
To regain normal electrical operation, drive
approximately 50 miles (80 km) in "motorway"
conditions or approximately 125 miles (200
km) in urban conditions.
This phenomenon does not cause any
mechanical or electrical damage. It can occur
several times in the life of the vehicle.
Hybrid
To optimise the vehicle's fuel consumption
by managing the alternating or simultaneous
operation of the two types of engine, depending
on driving conditions and driving style.
In Hybrid mode, it is possible to drive in 100%
electric mode if the battery charge level is
sufficient and acceleration requirements are
moderate.
Depending on equipment, Hybrid mode is
combined with Normal mode of the DS
ACTIVE SCAN SUSPENSION function.
For more information on DS ACTIVE SCAN
SUSPENSION, refer to the corresponding
section.
Sport
To obtain more dynamic driving in order to benefit
from the maximum performance of the vehicle.
Electric power is used to supplement the petrol
engine as long as there is energy left in the
battery.
Depending on equipment, Sport mode is
combined with Sport mode of the DS
ACTIVE SCAN SUSPENSION function.
For more information on DS ACTIVE SCAN
SUSPENSION, refer to the corresponding
section.

109
Driving06
instrument panel, accompanied by the display of
a message.
Have it checked by a dealer or a qualified
workshop.
Gear shift indicator
(Depending on engine)
This system is designed to reduce fuel
consumption by recommending the most suitable
gear.
Operation
Depending on the driving situation and the
vehicle's equipment, the system may recommend
skipping one or more gears.
Gear engagement recommendations are not to be
considered mandatory. Indeed, the configuration
of the road, the traffic density and safety remain
determining factors when choosing the best
gear. Therefore, the driver remains responsible
for deciding whether or not to follow the system’s
advice.
The system cannot be deactivated.
The system is only active in mode M of the
automatic gearbox.
The information appears on the instrument
panel, in the form of an arrow and the
recommended gear.
The system adapts the gear change
instructions according to the driving
conditions (e.g. slope, load) and driving style
(e.g. power demand, acceleration, braking).
The system never suggests:
–

engaging first gear
.
–

engaging re
verse gear.
Stop & Start
The Stop & Start function puts the engine
temporarily into standby - STOP mode - during
phases when the vehicle is stationary (e.g. red
lights, traffic jams). The engine automatically
restarts - START mode - as soon as the driver
indicates the intention of moving off again.
Primarily designed for urban use, the function
is intended to reduce fuel consumption and
exhaust emissions as well as the noise level when
stationary.
The function does not affect the functionalities of
the vehicle, in particular the braking.
Deactivation/Reactivation
By default, the function is activated when the
ignition is switched on.
It is configured in the ADAS touch screen
application.
or
Direct access to the Shortcuts for driving aids.
The display of a message on the instrument panel
confirms the change of state.
If the function is deactivated while the engine is
in STOP mode, it will restart immediately.
Associated indicator lamps
Function activated: engine on standby
(STOP mode)
Function deactivated or malfunction
Opening the bonnet
Before doing anything under the bonnet,
deactivate the Stop & Start system to avoid
any risk of injury caused by the engine
restarting automatically.
Driving on flooded roads
Before entering into a flooded area, it is
strongly recommended that you deactivate the
Stop & Start system.
For more information on Driving
recommendations, particularly on flooded
roads, refer to the corresponding section.
Operation
Main conditions for operation
– The driver’s door must be closed.
– The driv er's seat belt must be fastened.
–

The le
vel of charge in the battery must be
sufficient.
–

The t
emperature of the engine must be within
its nominal operating range.

TAILOR-MADE
LUBRICANTS
FOR HAUTE
COUTURE CARS
* 1L & 5L produced in Europe
Partner\f \fince the brand’\f creation in \b015, DS automobile\f &
TotalEnergie\f \fhare common value\f : excellence, performance and
know-how. TotalEnergie\f equip\f DS vehicle\f with Quartz lubricant\f
from their fir\ft filling in the factory to approved maintenance
network\f to guarantee them optimal performance on a daily ba\fi\f.
Tailor-made for DS vehicle\f, Quartz lubricant\f make them even more
efficient, more fuel efficient and more environmentally friendly.
TotalEnergie\f and DS, official partner\f in\t automotive excellence !
Keep your engine younger for longer \
!
Quartz Ineo Xtra Fir\ft 0W-\b0 i\f a very high performance lubricant
re\fulting from the joint work of the DS Automobile\f and
TotalEnergie\f R&D team\f. It\f innovative technology extend\f your
engine’\f life while reaching \fignificant fuel \faving\f and thu\f
limiting CO
\b emi\f\fion\f. The product i\f now available in new
packaging* made of 50% recycled material and 100% rec\tyclable.

143
Practical information07

TAILOR-MADE
LUBRICANTS
FOR HAUTE
COUTURE CARS
* 1L & 5L produced in Europe
Partner\f \fince the brand’\f creation in \b015, DS automobile\f &
TotalEnergie\f \fhare common value\f : excellence, performance and
know-how. TotalEnergie\f equip\f DS vehicle\f with Quartz lubricant\f
from their fir\ft filling in the factory to approved maintenance
network\f to guarantee them optimal performance on a daily ba\fi\f.
Tailor-made for DS vehicle\f, Quartz lubricant\f make them even more
efficient, more fuel efficient and more environmentally friendly.
TotalEnergie\f and DS, official partner\f in\t automotive excellence !
Keep your engine younger for longer \
!
Quartz Ineo Xtra Fir\ft 0W-\b0 i\f a very high performance lubricant
re\fulting from the joint work of the DS Automobile\f and
TotalEnergie\f R&D team\f. It\f innovative technology extend\f your
engine’\f life while reaching \fignificant fuel \faving\f and thu\f
limiting CO
\b emi\f\fion\f. The product i\f now available in new
packaging* made of 50% recycled material and 100% rec\tyclable.

Compatibility of fuels
Petrol fuels conforming to the EN228 standard
containing up to 5% and 10% ethanol respectively.

Diesel fuels conforming to the EN590, EN16734
and EN16709 standards and containing up to
7%, 10%, 20% and 30% fatty acid methyl ester
respectively. The use of B20 or B30 fuels, even
occasionally, imposes special maintenance
conditions referred to as "Arduous conditions".

Paraffinic Diesel fuel conforming to the EN15940
standard.
The use of any other type of (bio)fuel
(e.g. pure or diluted vegetable or animal
oils, domestic fuel) is strictly prohibited - risk
of damaging the engine and fuel system!
The only fuel additives authorised for use
are those that meet the B715001 (petrol)
or B715000 (Diesel) standards.
Diesel at low temperature
At temperatures below 0 °C (+32 °F), the
formation of paraffins in summer-type Diesel
fuels could prevent the engine from operating correctly. In these temperature conditions, use
winter-type Diesel fuel and keep the fuel tank
more than 50 % full.
At temperatures below -15 °C (+5 °F) to avoid
problems starting, it is best to park the vehicle
under shelter (heated garage).
Travelling abroad
Certain fuels could damage your vehicle’s engine.
In certain countries, the use of a particular fuel
may be required (specific octane rating, specific
trade name, etc.) to ensure correct operation of
the engine.
For all additional information, consult a dealer.
Refuelling
Fuel tank capacity: approximately 55
litres (Diesel), 62 litres (Petrol) or 43 litres
(Rechargeable hybrid).
Reserve level: approximately 6 litres.
Low fuel level
When the low fuel level is reached, this
warning lamp lights up on the instrument
panel, accompanied by the display of a message
and an audible signal. When it first comes on,
about 6 litres of fuel remain.
Until sufficient fuel is added, this warning lamp
appears every time the ignition is switched on,
accompanied by the message and the audible
signal. When driving, this message and audible
signal are repeated with increasing frequency as
the fuel level drops towards 0.
You must refuel as soon as possible to avoid
running out of fuel.
For more information on Running out of fuel
(Diesel), refer to the corresponding section.
A small arrow by the warning lamp
indicates which side of the vehicle the
fuel filler flap is located on.
Stop & Start
Never refuel with the engine in STOP
mode; you must switch off the ignition.
Refuelling
Any addition of fuel must be in quantities of at
least 10 litres, in order to be registered by the fuel
gauge.
Opening the filler flap may create a noise caused
by an inrush of air. This vacuum is entirely normal,
resulting from the sealing of the fuel system.
To refuel in complete safety:
►  Always switch off the engine.

144
Practical information07
► To open the filler flap, press the flap opening
button for more than 2 seconds or, with the
vehicle unlocked, press the rear of the filler flap
(depending on version).
Rechargeable hybrid vehicles
After pressing the button on the
dashboard, the filler flap may not open for
several minutes. A sound is emitted when the
filler flap opens.
If the flap becomes stuck, press and hold
the button on the dashboard for more than
3 seconds.


The filler cap is built into the flap.
►  Select a pump that delivers the correct fuel
type for the vehicle's engine (see a reminder label
on the inside of the filler flap).


►  Insert the filler nozzle and push it in as far as
possible before starting to refuel (to minimise the
risk of splashing).
►  Fill the tank.
Do not continue after the nozzle’s third cut-out.
Doing so may cause malfunctions.
►  Push the fuel filler flap to close it.
The vehicle is fitted with a catalytic converter,
which helps to reduce the level of harmful
emissions in the exhaust gases.
For petrol engines, you must use unleaded fuel.
The filler neck is narrower, allowing only unleaded
petrol nozzles to be inserted.
If you have put in the wrong fuel for the
vehicle, you must have the fuel tank
drained and filled with the correct fuel before
starting the engine.
Misfuel prevention (Diesel)
(Depending on country of sale.)
This mechanical device prevents filling the tank of
a Diesel vehicle with petrol.
Located in the filler neck, the misfuel prevention
device is visible when the filler cap is removed.
Operation

When a petrol filler nozzle is introduced into the
fuel filler neck of a Diesel vehicle, it comes into
contact with the flap. The system remains closed
and prevents filling.
Do not persist but introduce a Diesel type filler
nozzle.
The misfuel prevention device does not
prevent filling with a jerrycan, regardless
of the fuel type.
Travelling abroad
As Diesel fuel pump nozzles may be
different in other countries, the presence
of the misfuel prevention device may make
refuelling impossible.

161
Practical information07
Petrol engine

Diesel engine

1. Screenwash fluid reservoir
2. Engine coolant reservoir
3. Brake fluid reservoir
4. Battery/Fuses
5. Remote earth point (-)
6. Fusebox
7. Air filter
8. Engine oil filler cap
9. Engine oil dipstick
10. Priming pump*
11. Degassing screw*
* Depending on engine .
Diesel fuel system
This system is under very high pressure.
All work must be carried out only by a dealer or
a qualified workshop.
Checking levels
Check all of the following levels regularly in
accordance with the Manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a dealer or a
qualified workshop.
The fluids must comply with the
Manufacturer's requirements and with
the vehicle's engine.
Take care when working under the
bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
Used products
Avoid prolonged contact of used oil or
fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a dealer or a qualified
workshop.
Engine oil
The level is checked, with the engine
having been switched off for at least 30
minutes and on level ground, either using the oil
level indicator in the instrument panel when the
ignition is switched on (for vehicles equipped with
an electric gauge), or using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended that
you check the level, and top up if necessary, every
3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.

163
Practical information07
appropriate for the temperature conditions
must be used in order to protect the system's
components (pump, tank, ducts, jets).
Filling with pure water is prohibited in all
circumstances (risk of freezing, limescale,
etc.).
Diesel fuel additive (Diesel with
particle filter)
On reaching the minimum level in the
particle filter additive tank, this warning
lamp comes on fixed, accompanied by an audible
signal and a warning message.
Topping up
The topping up of this additive must be carried
out quickly.
Visit a dealer or a qualified workshop.
AdBlue® (BlueHDi)
An alert is triggered when the reserve level is
reached.
For more information on the Indicators and in
particular the AdBlue range indicators, refer to
the corresponding section.
To avoid the vehicle being immobilised in
accordance with regulations, you must top up the
AdBlue tank.
For more information on AdBlue
® (BlueHDi), and
in particular the supply of AdBlue, refer to the
corresponding section.
Checks
Unless otherwise indicated, check these
components in accordance with the
Manufacturer's service schedule and according to
your engine.
Otherwise, have them checked by a dealer or a
qualified workshop.
Only use products recommended by the
Manufacturer or products of equivalent
quality and specification.
In order to optimise the operation of
components as important as those in the
braking system, the Manufacturer selects and
offers very specific products.
12 V battery
The battery does not require any
maintenance.
Check regularly that the terminals are correctly
tightened (versions without quick-release
terminals) and that the connections are clean.
For more information on the precautions
to take before any work on the 12 V
battery, refer to the corresponding section.
Versions equipped with Stop & Start are
fitted with a 12 V lead-acid battery with
special technology and specifications.
Its replacement should be carried out only by a
dealer or a qualified workshop.
Passenger compartment filter
Depending on the environment and the use
of the vehicle (e.g. dusty atmosphere, city
driving), change it twice as often, if necessary.
A clogged passenger compartment filter
can adversely affect air conditioning
system performance and generate undesirable
odours.
Air filter
Depending on the environment and the use
of the vehicle (e.g. dusty atmosphere, city
driving), change it twice as often, if necessary.
Oil filter
Change the oil filter each time the engine
oil is changed.
Particle filter (Diesel)
The start of clogging of the particle filter is
indicated by the temporary lighting of this
warning lamp, accompanied by an alert message.
As soon as traffic conditions allow, regenerate
the filter by driving at a speed of at least 37 mph
(60 km/h), with an engine speed above 2,500
rpm, for about 15 minutes (until the warning lamp
goes out).
If it is not possible to reach 37 mph (60 km/h),
leave the engine running at idle for about 15
minutes, then drive with an engine speed above
2,500 rpm for 15 minutes.