service CITROEN DS7 CROSSBACK 2022 User Guide

28Access02
Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, take the electronic key
with you when leaving the vehicle, even for a
short time.
Purchasing a second-hand vehicle
Have the key codes memorised by
a dealer, to ensure that the keys in your
possession are the only ones able to start the
vehicle.
Keyless Entry and Start

This system allows the unlocking, locking
and starting of the vehicle, while carrying the
electronic key on your person in the recognition
zone A.
Unlocking the vehicle

Selective unlocking (driver’s door, boot) is
configured in the Settings > Vehicle touch
screen application.
Complete unlocking
►  Pass your hand behind the handle of one of the
four doors or press the tailgate opening control.
If the motorised tailgate opening control is
activated, this action triggers its automatic
opening.
Opening the windows
Depending on version, keeping your hand behind
the door handle or maintaining the press on the
tailgate opening control allows the windows to be
opened to the desired position.
Selective unlocking
Driver's door
►  Pass your hand behind the driver’s door
handle.
The driver's door and the fuel filler flap are
unlocked (Petrol or Diesel).
The driver's door is unlocked (Rechargeable
hybrid).
►  To unlock the vehicle completely, pass your
hand behind the handle of one of the passenger
doors with the electronic key close to the
passenger door, or press the tailgate opening
control with the electronic key close to the rear of
the vehicle.
Complete or selective unlocking, and deactivation
of the alarm depending on version, is confirmed
by the flashing of the direction indicators.
Depending on version, the door mirrors unfold.
Selective unlocking of the tailgate
►  Press the tailgate opening control to unlock
just the boot.
The doors remain locked.
If selective unlocking of the tailgate is
deactivated, pressing this control also
unlocks the doors.

37
Access02
►  remove the electronic key from the
recognition zone, with the tailgate closed.
For more information on the Towing device
with quickly detachable towball, refer to the
corresponding section.
Alarm
(Depending on version)



System which protects and provides a deterrent
against theft and break-ins.
Exterior perimeter monitoring
The system checks for opening of the vehicle.
The alarm is triggered if anyone tries to open a
door, the boot or the bonnet, for example.
Interior volumetric monitoring
The system checks for any variation in volume in
the passenger compartment.
The alarm is triggered if anyone breaks a window,
enters the passenger compartment or moves
inside the vehicle.
Anti-tilt monitoring
The system checks for any change in the attitude
of the vehicle.
The alarm goes off if the vehicle is lifted or moved.
When the vehicle is parked, the alarm will
not be triggered if the vehicle is knocked.
Self-protection function
The system checks whether any of its
components are out of service.
The alarm is triggered if the battery, the central
control or the siren wiring is put out of service or
damaged.
Work on the alarm system
Contact a dealer or a qualified workshop.
Locking the vehicle with full
alarm system
Activation
►  Switch off the ignition and exit the vehicle.
►  Lock or deadlock the vehicle using the remote
control or with the Keyless Entry and Start
system.
When the monitoring system is active, the red
indicator lamp in the button flashes once per
second and the direction indicators come on for
about 2 seconds.
The exterior perimeter monitoring is activated
after 5 seconds and the interior volumetric and
anti-tilt monitoring after 45 seconds.
Door, boot or bonnet
If an opening is not properly closed, the
vehicle is not locked, but the exterior perimeter
monitoring will be activated after 45 seconds,
at the same time as the interior volumetric and
anti-tilt monitoring.
Sunroof
If the sunroof remains open, the vehicle
is locked with exterior perimeter monitoring
activated but without interior volumetric or
anti-tilt monitoring.
Deactivation
►  Press one of the remote control unlocking
buttons:
short press
long press
or
►  Unlock the vehicle with the Keyless Entry and
Start system.
The monitoring system is deactivated: the
indicator lamp in the button goes off and the
direction indicators flash for about 2 seconds.
If the vehicle automatically locks itself
again (as happens if a door or the boot is

50
Ease of use and comfort03
Air distribution

1.Windscreen demisting/de-icing vents
2. Front side window demisting/de-icing vents
3. Adjustable and closable side air vents
4. Adjustable and closable central air vents
5. Air outlets to the front footwells
6. Air outlets to the rear footwells
7. Adjustable and closable air vents
Advice
Using the ventilation and air conditioning
system
►  To ensure that air is distributed evenly,
keep the external air intake grilles at the base
of the windscreen, the nozzles, the vents, the
air outlets and the air extractor in the boot free
from obstructions.
►  Do not cover the sunshine sensor located
on the dashboard; this sensor is used to
regulate the automatic air conditioning
system.
►  Operate the air conditioning system for at
least 5 to 10 minutes once or twice a month to
keep it in good working order.
►  If the system does not produce cold air,
switch it off and contact a dealer or a qualified
workshop.
When towing a large load on a steep gradient
in high temperatures, switching off the air
conditioning increases the available engine
power, enhancing the towing capacity.
Avoid driving for too long with the
ventilation off or with prolonged operation
of interior air recirculation. Risk of misting and
deterioration of the air quality!
If the interior temperature is very high
after the vehicle has stood for a long
time in the sunshine, air the passenger
compartment for a few moments.
Put the air flow control at a setting high
enough to quickly change the air in the
passenger compartment.
Condensation created by the air
conditioning results in a discharge of
water underneath the vehicle. This is perfectly
normal.
Servicing the ventilation and air
conditioning system
►  Ensure that the passenger compartment
filter is in good condition and have the filter
elements replaced regularly.
We recommend using a composite passenger
compartment filter. Its specific active additive
helps protect against polluting gases and bad
smells.
►  To ensure correct operation of the
air conditioning system, have it checked
according to the recommendations in the
Manufacturer’s service schedule.
Stop & Start
The heating and air conditioning systems
only operate when the engine is running.
Temporarily deactivate the Stop & Start
system to maintain a comfortable temperature
in the passenger compartment.
For more information on the Stop &
Start system, refer to the corresponding
section.
Rechargeable hybrid vehicles
Intensive use of the air conditioning
reduces the vehicle range in Electric mode.
Ventilation with the ignition on
When the ignition is switched on, the ventilation
system and the air flow 2 and air distribution
3 settings in the passenger compartment are

76
Safety05
General safety
recommendations
Do not remove the labels attached in
different places on your vehicle. They
include safety warnings as well as
identification information for the vehicle.
For any work on your vehicle, use a
qualified workshop that has the technical
information, skills and equipment required, all
of which a dealer is able to provide.
Depending on country regulations, certain
safety equipment may be mandatory: high
visibility safety vests, warning triangles,
breathalysers, spare bulbs, spare fuses, fire
extinguisher, first aid kit, mud flaps at the rear
of the vehicle, etc.
Installing electrical accessories:
– The fitting o f electrical equipment or
accessories not approved by the Manufacturer
may cause excessive current consumption
and faults and failures with the electrical
system of your vehicle. Contact a dealer
for information on the range of approved
accessories.
–

As a sa
fety measure, access to the
diagnostic socket, used for the vehicle's
electronic systems, is reserved strictly for
authorised dealers or qualified workshops,
equipped with the special tools required (risk
of malfunctions of the vehicle's electronic
systems that could cause breakdowns or
serious accidents). The Manufacturer cannot
be held responsible if this advice is not
followed.
–

An
y modification or adaptation not
intended or authorised by the Manufacturer
or carried out without meeting the technical
requirements defined by the Manufacturer
will result in the suspension of the commercial
warranty.
Installation of accessory radio
communication transmitters
Before installing a radio communication
transmitter with an external aerial, you
must without fail contact a dealer for the
specification of transmitters which can be
fitted (frequency, maximum power, aerial
position, specific installation requirements),
in line with the Vehicle Electromagnetic
Compatibility Directive (2004/104/EC).
Declarations of conformity for radio
equipment
The relevant certificates are available on the
brand website:
http://service.dsautomobiles.com
Hazard warning lamps



►  Pressing this button causes all the direction
indicators to flash.
They can work with the ignition switched off.
Automatic operation of hazard
warning lamps
When braking in an emergency, depending on
the rate of deceleration, the hazard warning
lamps come on automatically. They switch off
automatically when you next accelerate.
They can be switched off by pressing the button.

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Safety05
Horn

►  Press the central part of the steering wheel.
Pedestrian horn
(Rechargeable hybrid)
This system alerts pedestrians that the vehicle is
approaching, when driving in Electric mode (100%
electric driving).
The pedestrian horn operates once the vehicle is
moving and at speeds of up to 19 mph (30 km/h),
in forward or reverse gear.
This function cannot be deactivated.
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel.
* In accordance with the general conditions of use of the service, available from dealers and subject to technological and technical limitations.
**
Depending on the geographic c overage provided by the "eCall (SOS)" and "DS ASSISTANCE" systems.
The list of countries covered and the telematic services provided is available from dealers or on the website for your country. Have it checked by a dealer or a qualified
workshop.
Emergency or assistance
call




1. eCall (SOS)
2. DS ASSISTANCE
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall (SOS) system provides direct contact to
the emergency services and is fully built into the
vehicle. This contact is made either automatically
via the sensors built into the vehicle, or by
pressing button 1.
According to the country of sale, the eCall (SOS)
system corresponds to the systems PE112,
ERAGLONASS, 999, etc.
The eCall (SOS) system is activated by default.
►  To make an emergency call manually, press
button 1 for more than 2 seconds.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall (SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►  Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
In the event that a serious accident is
detected by the sensors built into the
vehicle, such as the airbag control unit, an
emergency call is made automatically.
The eCall (SOS) system is a public service
of general interest and is free-of-charge.

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Safety05
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up for a few seconds and then goes
out: the system is operating correctly.
–
The indic
ator lamp flashes red: emergency
battery is flat. This will be recharged after a few
minutes' driving.
–

The indic
ator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
–

If the indic
ator lamp does not light up when
the ignition is turned on, this is also a system
malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
The malfunction of the system does not
prevent the vehicle from driving.
When an onboard system update is being
performed, the eCall (SOS) function is not
available.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection Regulation
- GDPR) and Directive 2002/58/EC of the
European Parliament and the Council, and in
particular, seeks to protect the vital interests
of the data subject, in accordance with Article
6 (1) d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the “112” single
European emergency call number.
The eCall (SOS) function is only able to collect
and process the following data relating to the
vehicle: vehicle identification number, vehicle
type (passenger vehicle or light commercial
vehicle), fuel type or power source, three
most recent locations and direction of travel,
number of passengers and a timestamped log
file of the automatic activation of the system
and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory is
not accessible from outside the system until a
call is made. The system is not traceable and
is not continuously monitored in its normal
operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the data
log is stored for no more than 13 hours.
Access to data
You have the right of access to data and
as appropriate to request the rectification,
erasure or restriction of processing of any
personal data not processed in accordance
with the provisions of GDPR. Third parties
to which data has been disclosed shall be
notified of any rectification, erasure or
restriction carried out in compliance with
GDPR, unless it proves impossible or involves a
disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
[email protected].
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.

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DS ASSISTANCE
►  If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►  Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and DS AUTOMOBILES.
It can be configured in the Settings touch
screen application.
If you purchased your vehicle outside the
dealer network, you are invited to have a
dealer check the configuration of these
services and, if desired, modify it as required.
In a multilingual country, services can be
configured to use the official national
language of your choice.
For technical reasons and in particular to
improve the quality of telematics services
provided to customers, the Manufacturer
reserves the right to carry out updates to the
vehicle's on-board telematics system at any
time.
* Depending on the geographic c overage of the "eCall (SOS)" and "DS ASSISTANCE" systems and the official national language chosen by the owner of the
vehicle.
The list of countries covered and the telematic services provided is available from dealers or on the website for your country.
During an update to the vehicle's on-board
telematics system, the DS ASSISTANCE
system will be unavailable.
If you benefit from the DS CONNECT BOX
offer with the SOS and Assistance Pack
included, there are additional services
available to you in your personal space, via the
website for your country.
For information about the SOS and Assistance
Pack, please refer to the general conditions for
these services.
Electronic stability control
(ESC)
The electronic stability control programme
includes the following systems:
–

An
ti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
–

Emergenc
y braking assistance (EBA).
–

An
ti-slip regulation (ASR).
–

Dynamic st
ability control (DSC).
–

Trailer st
ability assist (TSA).
Anti-lock braking system
(ABS)/Electronic brake force
distribution (EBFD)
These systems enhance the vehicle’s stability
and handling during braking, and enable greater
control while cornering, particularly on poor or
slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
Electronic brake force distribution (EBFD)
manages overall braking pressure on each
individual wheel.
► When braking in an emergency, depress the
pedal very firmly and maintain this pressure.
Normal operation of the ABS may make
itself felt by slight vibrations of the brake
pedal.
The fixed illumination of this warning lamp
signals that there is a fault with the ABS.
The vehicle retains conventional braking. Drive
carefully at a moderate speed.
Have it checked by a dealer or a qualified
workshop.
This warning lamp, when lit together with
the STOP and ABS warning lamps,

128
Driving06
– Driving on a rolling road.
Malfunction
In the event of a malfunction, the
Service warning lamp comes on and
this (orange) symbol appears on the instrument
panel, accompanied by the display of a message
and an audible signal.
Have it checked by a dealer or a qualified
workshop.
Active Safety Brake with
Collision Risk Alert and
Intelligent emergency
braking assistance
For more information, refer to the General
recommendations on the use of driving
and manoeuvring aids.


This system:
– w arns the driver that their vehicle is at risk of
collision with the preceding vehicle, a pedestrian
or a cyclist.
–

reduc
es the vehicle's speed to avoid a collision
or to limit its severity.
The speed will be reduced by a maximum
of 16 mph (25 km/h) (versions with camera
only) or by a maximum of 31 mph (50 km/h)
(versions with camera and radar).
The system also takes motorcyclists into
account.
It may also react on animals. Animals
(especially animals smaller than 0.5 m)
and objects on the road are not necessarily
detected.
This system includes three functions:
–

Collision Risk Alert.
–


In

telligent emergency braking assistance
(iEBA).
–

Activ
e Safety Brake (automatic emergency
braking).


The vehicle has a multifunction camera located
at the top of the windscreen and, depending on
version, a radar located in the front bumper.
This system does not replace the need for
driver vigilance.
This system is designed to assist the driver
and improve road safety.
It is the driver's responsibility to continuously
monitor traffic conditions in accordance with
applicable driving regulations.
As soon as the system detects a potential
collision, it prepares the braking circuit.
This may cause a slight noise and a slight
sensation of deceleration.
Deactivation/Activation
By default, the system is automatically activated
at every engine start.
It is configured in the ADAS touch screen
application.
Deactivation of the system is signalled by
the illumination of this warning lamp,
accompanied by the display of a message.
Operating conditions and limits
Vehicle moving forward without trailer.
Brake system operational.
Seat belts fastened for all passengers.
Stabilised speed on roads with no or low
curvature.
This warning lamp lights up on the
instrument panel without any additional
message, to indicate that the automatic braking
system is not available.

145
Practical information07
Before travelling abroad, it is advisable to
check with a dealer if the vehicle is suitable
for the distribution equipment of the countries
visited.
Rechargeable hybrid
system
Electrical system
The electrical circuit of the rechargeable hybrid
system is identified by orange cables and its
components are marked with this symbol:


The rechargeable hybrid powertrain uses
a voltage of between 240 V and 400 V.
This system may be hot both when the ignition
is on and after switching it off.
Comply with the warning messages shown on
the labels, particularly inside the charging flap.
High voltage system voltage is dangerous
and can cause burns or other injuries or
even fatal electric shock.
Since damage to high voltage components is
not visible, the Manufacturer recommends
that you:
–

Ne
ver touch the components, damaged
or not, and never let your jewelry or other
metallic objects come into contact with these
components.
–

Ne
ver work on the orange high voltage
cables or on any other high voltage component
marked with the Electric risk label. Any
intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry out
this type of work.
–

Ne
ver damage, modify or remove the orange
high voltage cables or disconnect them from
the high voltage network.
–

Ne
ver open, modify or remove the cover of
the traction battery.
–

Ne
ver work with cutting and forming tools
or heat sources near high voltage components
and cables.
In case of low level of fluid in the cooling
tank, the refilling shall only be performed in a
qualified and trained workshop to verify that
the leakage is not in the traction battery.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry out
this type of work.Damage to the vehicle or the traction battery
could result in the leakage of toxic gases
or fluids either immediately or later. The
Manufacturer recommends that you:
–

Alw
ays inform the fire and emergency
services in the event of an incident, warning
that the vehicle is equipped with a traction
battery.
–

Ne
ver touch the liquids leaking from the
traction battery.
–

Do no
t inhale the gases emitted by the
traction battery which are toxic.
–

Mo
ve away from the vehicle in the event of
incident or accident, the gases emitted being
flammable and could cause a fire.


This label is intended solely for use by
firefighters and maintenance services in
the event of any work on the vehicle.
No other person must touch the device shown
on this label.
In the event of an accident or impact to
the vehicle’s underbody
In these situations, the electrical circuit or the
traction battery can be seriously damaged.

161
Practical information07
Petrol engine

Diesel engine

1. Screenwash fluid reservoir
2. Engine coolant reservoir
3. Brake fluid reservoir
4. Battery/Fuses
5. Remote earth point (-)
6. Fusebox
7. Air filter
8. Engine oil filler cap
9. Engine oil dipstick
10. Priming pump*
11. Degassing screw*
* Depending on engine .
Diesel fuel system
This system is under very high pressure.
All work must be carried out only by a dealer or
a qualified workshop.
Checking levels
Check all of the following levels regularly in
accordance with the Manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a dealer or a
qualified workshop.
The fluids must comply with the
Manufacturer's requirements and with
the vehicle's engine.
Take care when working under the
bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
Used products
Avoid prolonged contact of used oil or
fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a dealer or a qualified
workshop.
Engine oil
The level is checked, with the engine
having been switched off for at least 30
minutes and on level ground, either using the oil
level indicator in the instrument panel when the
ignition is switched on (for vehicles equipped with
an electric gauge), or using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended that
you check the level, and top up if necessary, every
3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.