maintenance CITROEN DS7 CROSSBACK 2023 User Guide

145
Practical information07
Before travelling abroad, it is advisable to
check with a dealer if the vehicle is suitable
for the distribution equipment of the countries
visited.
Rechargeable hybrid
system
Electrical system
The electrical circuit of the rechargeable hybrid
system is identified by orange cables and its
components are marked with this symbol:


The rechargeable hybrid powertrain uses
a voltage of between 240 V and 400 V.
This system may be hot both when the ignition
is on and after switching it off.
Comply with the warning messages shown on
the labels, particularly inside the charging flap.
High voltage system voltage is dangerous
and can cause burns or other injuries or
even fatal electric shock.
Since damage to high voltage components is
not visible, the Manufacturer recommends
that you:
–

Ne
ver touch the components, damaged
or not, and never let your jewelry or other
metallic objects come into contact with these
components.
–

Ne
ver work on the orange high voltage
cables or on any other high voltage component
marked with the Electric risk label. Any
intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry out
this type of work.
–

Ne
ver damage, modify or remove the orange
high voltage cables or disconnect them from
the high voltage network.
–

Ne
ver open, modify or remove the cover of
the traction battery.
–

Ne
ver work with cutting and forming tools
or heat sources near high voltage components
and cables.
In case of low level of fluid in the cooling
tank, the refilling shall only be performed in a
qualified and trained workshop to verify that
the leakage is not in the traction battery.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry out
this type of work.Damage to the vehicle or the traction battery
could result in the leakage of toxic gases
or fluids either immediately or later. The
Manufacturer recommends that you:
–

Alw
ays inform the fire and emergency
services in the event of an incident, warning
that the vehicle is equipped with a traction
battery.
–

Ne
ver touch the liquids leaking from the
traction battery.
–

Do no
t inhale the gases emitted by the
traction battery which are toxic.
–

Mo
ve away from the vehicle in the event of
incident or accident, the gases emitted being
flammable and could cause a fire.


This label is intended solely for use by
firefighters and maintenance services in
the event of any work on the vehicle.
No other person must touch the device shown
on this label.
In the event of an accident or impact to
the vehicle’s underbody
In these situations, the electrical circuit or the
traction battery can be seriously damaged.

163
Practical information07
appropriate for the temperature conditions
must be used in order to protect the system's
components (pump, tank, ducts, jets).
Filling with pure water is prohibited in all
circumstances (risk of freezing, limescale,
etc.).
Diesel fuel additive (Diesel with
particle filter)
On reaching the minimum level in the
particle filter additive tank, this warning
lamp comes on fixed, accompanied by an audible
signal and a warning message.
Topping up
The topping up of this additive must be carried
out quickly.
Visit a dealer or a qualified workshop.
AdBlue® (BlueHDi)
An alert is triggered when the reserve level is
reached.
For more information on the Indicators and in
particular the AdBlue range indicators, refer to
the corresponding section.
To avoid the vehicle being immobilised in
accordance with regulations, you must top up the
AdBlue tank.
For more information on AdBlue
® (BlueHDi), and
in particular the supply of AdBlue, refer to the
corresponding section.
Checks
Unless otherwise indicated, check these
components in accordance with the
Manufacturer's service schedule and according to
your engine.
Otherwise, have them checked by a dealer or a
qualified workshop.
Only use products recommended by the
Manufacturer or products of equivalent
quality and specification.
In order to optimise the operation of
components as important as those in the
braking system, the Manufacturer selects and
offers very specific products.
12 V battery
The battery does not require any
maintenance.
Check regularly that the terminals are correctly
tightened (versions without quick-release
terminals) and that the connections are clean.
For more information on the precautions
to take before any work on the 12 V
battery, refer to the corresponding section.
Versions equipped with Stop & Start are
fitted with a 12 V lead-acid battery with
special technology and specifications.
Its replacement should be carried out only by a
dealer or a qualified workshop.
Passenger compartment filter
Depending on the environment and the use
of the vehicle (e.g. dusty atmosphere, city
driving), change it twice as often, if necessary.
A clogged passenger compartment filter
can adversely affect air conditioning
system performance and generate undesirable
odours.
Air filter
Depending on the environment and the use
of the vehicle (e.g. dusty atmosphere, city
driving), change it twice as often, if necessary.
Oil filter
Change the oil filter each time the engine
oil is changed.
Particle filter (Diesel)
The start of clogging of the particle filter is
indicated by the temporary lighting of this
warning lamp, accompanied by an alert message.
As soon as traffic conditions allow, regenerate
the filter by driving at a speed of at least 37 mph
(60 km/h), with an engine speed above 2,500
rpm, for about 15 minutes (until the warning lamp
goes out).
If it is not possible to reach 37 mph (60 km/h),
leave the engine running at idle for about 15
minutes, then drive with an engine speed above
2,500 rpm for 15 minutes.

164
Practical information07
Do not switch off the engine until the filter
is fully regenerated; repeated intervals
can degrade the engine oil prematurely.
Regenerating the filter while the vehicle is
stationary is not recommended.
Following prolonged operation of the
vehicle at very low speed or at idle, you
may, in exceptional circumstances, notice
water vapour coming from the exhaust while
accelerating. These emissions have no impact
on the vehicle’s behaviour and the
environment.
New vehicle
During the first few particle filter
regeneration operations, you may notice a
"burning" smell. This is perfectly normal.
Automatic gearbox
The gearbox does not require any
maintenance (no oil change).
Electric parking brake
This system does not require any routine
servicing. However, in the event of a
problem, do not hesitate to have the system
checked by a dealer or a qualified workshop.
For more information on the Electric
parking brake, refer to the corresponding
section.
Brake pads
Brake wear depends on the style of driving,
particularly in the case of vehicles used in
town, over short distances. It may be necessary to
have the condition of the brakes checked, even
between vehicle services.
Unless there is a leak in the circuit, a drop in the
brake fluid level indicates that the brake pads are
worn.
After washing the vehicle, moisture, or in
wintry conditions, ice can form on the
brake discs and pads: braking efficiency may
be reduced. Gently dab the brakes to dry and
defrost them.
Brake disc wear
For information on checking brake disc
wear, contact a dealer or a qualified
workshop.
Wheels and tyres
The inflation pressure of all tyres,
including the spare wheel, must be
checked on "cold” tyres.
The pressures indicated on the tyre pressure label
are valid for "cold" tyres. If you have driven for
more than 10 minutes or more than 6 miles (10
kilometres) at over 31 mph (50 km/h), add 0.3 bar
(30 kPa) to the values indicated on the label.
Under-inflation increases energy
consumption. Non-compliant tyre
pressures cause tyres to wear prematurely and
have an adverse effect on the vehicle's road
holding - risk of accident!
Driving with worn or damaged tyres reduces the
braking and road holding performance of the
vehicle. Regularly check the condition of the tyres
(tread and sidewalls) and rims as well as the
presence of the valve caps.
When the wear indicators no longer appear set
back from the tread, the depth of the grooves is
less than 1.6 mm; replace the tyres as soon as
possible.
Using different size wheels and tyres from those
specified can affect the lifetime of tyres, wheel
rotation, ground clearance, the speedometer
reading and have an adverse effect on road
holding.
Fitting different tyres on the front and rear axles
can cause the ESC to mistime.
Always mark the direction of rotation on the tyres
that will be stored when fitting winter or summer
tyres. Store them in a cool, dry place and away
from direct exposure to the sun's rays.
Winter or 4-seasons tyres can be identified
by this symbol on their sidewalls.
Shock absorbers
It is not easy for drivers to detect when
shock absorbers are worn. Nevertheless,

167
Practical information07
Never leave the vehicle unattended with
the vehicle into free-wheeling mode.
/
Release procedure
►  With the vehicle stationary and the engine
running, select mode N and switch off the engine.
Within 5 seconds:
►  Switch on the ignition.
►  While depressing the brake pedal, move the
push selector forwards or backwards to confirm
mode N.
►  While depressing the brake pedal, press the
control to release the parking brake.
►  Release the brake pedal, switch off the
ignition.
If the 5-second time limit is exceeded, the
gearbox engages mode P; it is then
necessary to restart the procedure.
Reverting to normal operation
►  While depressing the brake pedal, restart the
engine and select mode P.
Keyless Entry and Start
You must not depress the brake pedal
while switching the ignition on again, then
switching it off. If you do, the engine will start,
requiring you to restart the procedure.
Advice on care and
maintenance
General recommendations
Observe the following recommendations to avoid
damaging the vehicle.
Exterior
Never use a high-pressure jet wash in the
engine compartment - risk of damaging
the electrical components!
Do not wash the vehicle in bright sunshine or
extremely cold conditions.
When washing the vehicle in an automatic
roller-brush car wash, be sure to lock the
doors and, depending on version, move the
electronic key away and deactivate the
"hands-free" function (Hands-Free Tailgate
Access).
When using a pressure washer, keep the jet
nozzle at a minimum distance of 30 cm from
the vehicle (particularly when cleaning areas
containing chipped paint, sensors or seals).
Promptly clean up any stains containing
chemicals liable to damage the vehicle's
paintwork (including tree resin, bird droppings,
insect secretions, pollen and tar).
Depending on the environment, clean the
vehicle frequently to remove salty deposits
(in coastal areas), soot (in industrial areas)
and mud/salts (in wet or cold areas). These
substances can be highly corrosive.
Contact a dealer or a qualified workshop for
advice on removing stubborn stains requiring
special products (such as tar or insect
removers).
Preferably, have paint touch-ups performed by
a dealer or a qualified workshop.
Interior
When washing the vehicle, never use a
water hose or high-pressure jet to clean
the interior.
Liquids carried in cups or other open
containers can spill, presenting a risk of
damage to the instruments and controls and
the controls located on the centre console. Be
vigilant!
To clean instrument panels, touch screens
or other displays, wipe gently with a soft,
dry cloth. Do not use products (e.g. alcohol,
disinfectant) or soapy water directly on these
surfaces - risk of damage!

168
Practical information07
Bodywork
High-gloss paint
Do not use abrasive products, solvents,
petrol or oil to clean the bodywork.
Never use an abrasive sponge to clean
stubborn stains - risk of scratching the
paintwork!
Do not apply polish in strong sunshine, or to
plastic or rubber parts.
Use a soft cloth and soapy water or a pH
neutral product.
Gently wipe the bodywork with a clean
microfibre cloth.
Apply polish with the vehicle clean and dry.
Comply with the instructions for use stated on
the product.
Decals
(Depending on version)
Do not use a high-pressure washer to
clean the vehicle - risk of damaging or
detaching the decals!
Use a high-flow hose (temperature
between 25°C and 40°C).
Place the jet of water perpendicular to the
surface to be cleaned.
Rinse the vehicle with demineralised water.
Textile
The dashboard, door panels and seats may
contain parts made of textile material.
Maintenance
Do not use aggressive cleaning products
(e.g. alcohol, solvent or ammonia).
Do not use steam-cleaning systems - risk of
affecting the adhesion of the fabrics!
Remove dust from the textile parts
regularly with a dry cloth, soft brush or
vacuum cleaner.
Rub down the textile parts once per year with
a clean, damp cloth. After leaving overnight to
dry, brush with a soft-bristled brush.
Stain removal
Do not rub the stain or it may spread or
you may cause the substance to
penetrate the surface.
Act quickly by reducing the stain from its
edges inwards.
Remove as much substance or solids as
possible using a spoon or spatula, and
remove as much liquid as possible using
absorbent paper.
Product/Procedure to use depending on
the type of stain:
–

G

rease, oil and ink: clean with a pH-neutral
detergent.
–

V

omit: clean with sparkling mineral water.
–

Blood: spread flour o
ver the stain and allow
to dry; remove with a slightly damp cloth.
–

Mud: allo
w to dry and then remove with a
slightly damp cloth.
–

Cak
e, chocolate, ice cream: clean with
lukewarm water.
–

Sugary and/
or alcoholic drinks: clean with
lukewarm water, or lemon juice if the stain is
persistent.
–

Hair gel, c
offee, tomato sauce, vinegar:
clean with lukewarm water and lemon juice.
For solid substances, then use a soft brush or
vacuum cleaner.
For liquid substances, then use a damp
microfibre cloth and then dry with another
cloth.
Alcantara®
Alcantara® is an elegant and practical material
which is very resistant and easy to maintain.
Do not use printed cloths or
printed absorbent paper.
Do not use steam-cleaning systems.

169
Practical information07
Remove dust from the Alcantara® parts
regularly with a dry cloth, soft brush or
vacuum cleaner.
Clean the Alcantara
®, without rubbing too
vigorously, with a white cotton cloth which is
slightly damp.
To find out which products and procedures to use
on different types of stains, refer to the "Textile -
Stain removal" section.
For more information, go to the Alcantara
®
trademark website: www.alcantara.com.
Leather
Leather is a natural product. Appropriate regular
care is essential for its durability.
It must be protected and nourished using a
specific leather product, to keep it supple and
preserve its original appearance.
Do not use maintenance products which
are not suitable for cleaning leather
(e.g. solvent, detergent, petrol, pure alcohol).
Do not use bleaching or colour-removal
products (e.g. perchloroethylene).
When cleaning items partly made from leather,
take care not to damage the other materials
with the specific leather product.
Before cleaning greasy stains or liquids,
quickly mop up any surplus.
Before cleaning, wipe off any residues liable
to scuff the leather, using a cloth that has
been dampened with demineralised water and
thoroughly wrung out.
Clean the leather, without rubbing too
vigorously, using a soft cloth moistened with
soapy water or a pH-neutral product.
Dry with a soft, dry cloth.

171In the event of a breakdown08
Accessing the tools

The tool kit is stored in the boot, under the floor.
Versions with rigid boot floor:
► Open the boot.
►  Lift the rigid boot floor.
►  Attach the floor hook to the upper boot seal.
Versions with 2-position boot floor:
► Open the boot.
►  Place the adjustable boot floor in the high
position. ► 
Lift the boot floor past the two retractable
stops.
►  Place the boot floor onto these two stops to
hold it up.
Versions with articulated boot mat
(Rechargeable hybrid):
►  Open the boot.
►  Unfold the articulated boot mat by pulling its
handle until it is fully opened.
With temporary puncture repair kit

With spare wheel

These tools are specific to the vehicle and
may vary according to the level of
equipment.
Do not use them for any other purpose.
The jack must only be used to change a
wheel with a damaged or punctured tyre.
Do not use any jack other than the one
supplied with the vehicle.
If the vehicle does not have its original jack,
contact a dealer or a qualified workshop
to obtain the one that was intended by the
manufacturer.
The jack meets European standards, as
defined in the Machinery Directive 2006/42/
CE.
The jack does not require any maintenance.

210
Vehicle data recording and privacy11
Vehicle data recording and
privacy
Electronic control units are installed in your
vehicle. These control units process data received
from the vehicle's sensors, for example, or data
they generate themselves or exchange with
each other. Some of these control units are
required for the correct operation of your vehicle,
some others assist you while driving (driving or
manoeuvring aids), while others provide comfort
or infotainment functions.
The following contains general information about
how data is processed within the vehicle.
You will find additional information about the
specific data which is downloaded, stored
and transmitted to third parties and what it
is used for in your vehicle under the keyword
"Data protection". This information is directly
associated with the references for the functions
in question contained in the corresponding
vehicle handbook, or in the general terms and
conditions of sale.
This information is also available online.
Vehicle operating data
The control units process the data used for the
operation of the vehicle.
This data includes, for example:
–
In
formation about the state of the vehicle
(e.g. speed, travel time, lateral acceleration,
wheel rotation rate, fastened seat belts display). –

En
vironmental conditions (e.g. temperature,
rain sensor, distance sensor).
As a general rule, this data is temporary, is
not stored for longer than one operating cycle
and is only used within the vehicle itself. The
control units often record this data (including
the vehicle's key). This function allows either the
temporary or permanent storage of information
about the state of the vehicle, stresses on
components, servicing requirements, as well as
events and technical errors.
Depending on the vehicle's equipment level, the
data stored is as follows:
–
O
perating state of system components
(e.g. filling level, tyre pressures, battery charge
status).
–
Faults and malfunctions in import
ant system
components (e.g. lamps, brakes).
–
Sy
stem reactions in specific driving situations
(e.g. deployment of an airbag, triggering of
stability control and braking systems).
–
In
formation about events which have damaged
the vehicle.
–
For electric and rechargeable h
ybrid vehicles,
the traction battery charge level and the
estimated driving range.
In particular circumstances (e.g. if the vehicle has
detected a malfunction), it may be necessary to
record data which would otherwise simply not be
stored.
When taking your vehicle in for servicing
(e.g. repairs, maintenance), the stored operating
data may be read along with the vehicle's identification number and used if necessary.
The personnel working for the servicing network
(e.g. garages, manufacturers) or third parties
(e.g. roadside assistance agents) may read the
vehicle's data. This also applies to work carried
out under warranty and quality assurance
measures.
This data is generally read via the OBD (On-Board
Diagnostics) port fitted by law to the vehicle. It
is used to report on the technical state of the
vehicle or its components and facilitates the
diagnosis of malfunctions, in compliance with
warranty obligations and for quality improvement.
This data, in particular the information relating
to stress on components, technical events,
operator errors and other malfunctions, is
sent to the Manufacturer, if necessary, along
with the vehicle's identification number. The
Manufacturer's liability may also be engaged. The
Manufacturer may also use the operating data
taken from the vehicle for product recalls. This
data may also be used to check the customer's
warranty and any claims made under warranty.
Any malfunctions stored in the vehicle may be
reset by an after-sales service company during
servicing or repair work, or at your request. Comfort and infotainment
functions
Comfort settings and personalised settings
may be saved in the vehicle and modified or
reinitialised at any time.

213Alphabetical index
360 Vision 140
A
ABS 79
Accelerated charging unit (Wallbox)
147–148
Accessories

76
Active LED Vision

65
Active Safety Brake

128, 130
Active Scan Suspension

105
Active suspension

105
Adaptive headlamp lighting

67
AdBlue®

19, 165
AdBlue® tank

166
Additive, Diesel

163
Adjusting headlamps

65
Adjusting head restraints

43
Adjusting seat

43–44
Adjusting the air distribution

50, 52
Adjusting the air flow

50, 52
Adjusting the headlamp beam height

65
Adjusting the height and reach
of the steering wheel

46
Adjusting the seat angle

44
Adjusting the seat belt height

82
Adjusting the temperature

51
Adjusting the time

23, 208
Advice on care and maintenance

146, 167
Advice on driving

8, 96–97
Airbags

83–87
Airbags, curtain 85–86
Airbags, front
84–85, 88
Airbags, lateral

84–85
Air conditioning

50–51
Air conditioning, automatic

53
Air conditioning, dual-zone automatic

51
Air intake

52–53
Air vents

49
Alarm

37–38
Amplifier, audio

58
Anti-lock braking system (ABS)

79
Antitheft / Immobiliser

27
Applications

24
Armrest, front

58
Armrest, rear

60
Assistance call

77–78
Assistance, emergency braking

80, 130
Audio streaming (Bluetooth)

205
B
Battery, 12 V 159, 163, 181–185
Battery, ancillaries
181
Battery, charging

181–182, 184
Battery, remote control

31
Blanking screen (snow shield)

158
Blind

40–41
Blind spot monitoring

135
BlueHDi

19, 163, 170
Bluetooth (hands-free)

202
Bluetooth (telephone) 202
Bodywork
168
Bonnet

160
Boot

32–34, 62
Brake discs

164
Brake lamps

179
Brakes

164
Braking

105
Braking assistance system

79–80
Braking, automatic emergency

128, 130
Braking, dynamic emergency

100–101
Bulbs (changing)

178–179
C
Capacity, fuel tank 143
Care of the bodywork
168
Central locking

29–30
Changing a bulb

178–179
Changing a fuse

180
Changing a wheel

171, 175
Changing a wiper blade

73–74
Changing the remote control battery

31
Changing to free-wheeling

166
Charge level indicator (Rechargeable hybrid)

21
Charger, induction

57
Charger, wireless

57
Charging cable

149
Charging cable
(Rechargeable hybrid)

147–148, 154

216Alphabetical index
Indicator, AdBlue® range 19
Indicator, coolant temperature
19
Indicator, engine oil level

18
Indicators, direction

64
Indicator, service

17
Inflating tyres

164, 193
Inflating tyres and accessories
(using the kit)

172, 174
Information, vehicle

10, 210
Infrared camera

70, 112
Instrument panel

10, 22, 113
ISOFIX mountings

90
J
Jack 171–172, 175
Jump starting
181
K
Key 26–27, 30–31
Key, electronic
28–29
Keyless Entry and Starting

26, 28–29, 97–98
Key not recognised

99
Key with remote control

26, 97
Kit, hands-free

202
Kit, puncture repair

171–172
Kit, temporary puncture repair

171–174
Klaxon

77
L
Labels, identification 193
Lamps, parking
64
Lamps, rear

179
Lane assist

120, 124–126
Lane keeping assist

133
Leather (care)

169
LEDs - Light-emitting diodes

64, 178–179
Level, AdBlue®

163
Level, brake fluid

162
Level, Diesel additive

163
Level, engine coolant

19, 162
Level, engine oil

18, 161
Levels and checks

161–162
Level, screenwash fluid

73, 162
Light-emitting diodes - LEDs

64, 178–179
Lighting, boot

62
Lighting dimmer

21
Lighting, directional

69
Lighting, exterior

63, 66
Lighting, guide-me home

65–66
Lighting, interior

59
Lighting, mood

59
Lighting, welcome

65–66
Loading

61, 157–158
Load reduction mode

159
Load space cover

60
Locating your vehicle

27
Locking

27, 29
Locking from the inside

30
Locking the doors 30
Log, alerts
21
Long objects, transporting

60
M
Mains socket (domestic network) 147–148
Maintenance (advice)
146, 167
Maintenance, routine

113, 163–165
Manoeuvring aids (recommendations)

112
Map reading lamps

59
Markings, identification

193
Massage function

46
Massage, multi-point

46
Mat

59, 113
Menu, shortcuts

24
Mirror, rear view

47
Mirrors, door

47, 54, 135
Mirror, vanity

56
Misfuel prevention

144
Mobile application

24–25, 54, 153, 155
Motor, electric

107, 145, 192
Motorised tailgate

33–34
Mountings, ISOFIX

90
N
Net, high load retaining 61
Night vision
70