Audio and telematics Citroen GRAND C4 PICASSO 2017 2.G Owners Manual

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Audio and Telematics
QUESTIONANSWERSOLUTION
Certain traffic jams along the route are not indicated in real time.
On starting, it is several minutes before the system begins to receive the traffic information. Wait until the traffic information is being received correctly (display of the traffic information icons on the map).
In certain countries, only major routes (motor ways...) are listed for the traffic information. This phenomenon is normal. The system is dependent on the traffic information available.
The altitude is not displayed. On starting, the initialisation of the GPS may take up to 3 minutes to receive more than 4 satellites correctly. Wait until the system has started up completely so that there is GPS coverage by at least 4 satellites.
Depending on the geographical environment (tunnel...) or the weather, the conditions of reception of the GPS signal may vary. This phenomenon is normal. The system is dependent on the GPS signal reception
conditions.

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Audio and Telematics
Radio
QUESTIONANSWERSOLUTION
The quality of reception of the radio station listened to gradually deteriorates or the stored stations do not function (no sound, 87.5 Mhz is displayed...).
The vehicle is too far from the transmitter used by the station listened to or there is no transmitter in the geographical area through which the vehicle is travelling.
Activate the "RDS" function by means of the short-cut menu to enable the system to check whether there is a more power ful transmitter in the geographical area.
The environment (hills, buildings, tunnels, basement car parks...) block reception, including in RDS mode. This phenomenon is normal and does not indicate a fault with the audio system.
The aerial is absent or has been damaged (for example when going through a car wash or into an underground car park). Have the aerial checked by a franchised dealer.
I cannot find some radio stations in the list of stations received.
The station is not received or its name has changed in the list. Press on the "Update list" button in the "Radio stations" secondary menu.
Some radio stations send other information in place of their name (the title of the song for example). The system interprets this information as the name of the station. The name of the radio station changes.

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Audio and Telematics
Media
QUESTIONANSWERSOLUTION
Playback of my USB memory stick starts only after a very long wait (around 2 to 3 minutes).
Some files supplied with the memory stick may greatly slow down access to reading the memory stick (multiplication by 10 of the catalogue time).
Delete the files supplied with the memory stick and limit the number of sub-folders in the file structure on the memory stick.
The CD is ejected automatically or is not played by the player.
The CD is inserted upside down, is unplayable, does not contain any audio data or contains an audio format which the player does not recognise. Check that the CD is inserted in the player the right way up. Check the condition of the CD: the CD cannot be played if it is too badly damaged. Check the content in the case of a recorded CD: refer to the advice in the "AUDIO" section. The audio system's CD player does not play DVDs. Some recorded CDs will not be played by the audio system because they are not of adequate quality.
The CD has been recorded in a format that is not compatible with the player (udf, ...).
The CD is protected by an anti-pirating protection system which is not recognised by the audio system.
There is a long waiting period following the insertion of a CD or connection of a USB memory stick.
When a new medium is inserted, the system reads a certain amount of data (directory, title, artist, etc.). This may take from a few seconds to a few minutes.
This phenomenon is normal.
The CD player sound is p o o r. The CD used is scratched or of poor quality. Insert good quality CDs and store them in suitable conditions.
The audio equipment settings (bass, treble, ambiences) are unsuitable. Set the treble or bass level to 0, without selecting an ambience.

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Audio and Telematics
QUESTIONANSWERSOLUTION
I cannot connect my Bluetooth telephone. The telephone's Bluetooth function may be switched off or the telephone may not be visible. Check that your telephone's Bluetooth function is switched on. Check in the telephone settings that it is "visible
to all".
The Bluetooth telephone is not compatible with the system. You can check the compatibility of your telephone at the Brand's website (services).
The volume of the telephone connected in Bluetooth mode is inaudible.
The volume depends both on the system and on the telephone. Increase the volume of the audio system, to maximum if required, and increase the volume of the telephone if necessary.
The ambient noise level has an influence on the quality of telephone communication. Reduce the ambient noise level (close the windows, reduce the booster fan speed, slow down, ...).
Telephone
QUESTIONANSWERSOLUTION
Some characters in the media information are not displayed correctly while playing.
The audio system does not display some types of characters. Use standard characters to name tracks and folders.
Playing of streaming files does not start. The peripheral device connected does not support automatic play. Start the playback from the device.
The names of tracks and the track length are not displayed on the screen when streaming audio.
The Bluetooth profile does not allow the transfer of this information.

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Audio and Telematics
QUESTIONANSWERSOLUTION
Some contacts are duplicated in the list. The options for synchronizing contacts are synchronizing the contacts on the SIM card, the contacts on the telephone, or both. When both synchronizations are selected, some contacts may be duplicated.
Select "Display SIM card contacts" or "Display telephone contacts".
Contacts are not shown in alphabetical order. Some telephones offer display options. Depending on the settings chosen, contacts can be transferred in a specific order. Modify the display setting in the telephone di r e c to r y.
The system does not receive SMS text messages. The Bluetooth mode does not permit sending SMS text messages to the system.
QUESTIONANSWERSOLUTION
In changing the setting of treble and bass the equalizer setting is deselected.
The selection of an equalizer setting imposes the settings for treble and bass and vice-versa. Modify the treble and bass or equalizer settings to obtain the desired musical ambience.
In changing the equalizer setting, treble and bass return to zero.
When changing the balance settings, the distribution setting is deselected.
The selection of a distribution setting imposes the balance settings and vice-versa. Modify the balance or distribution settings to obtain the desired musical ambience.
When changing an distribution setting, the balance setting is deselected.
Settings

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Audio and Telematics
QUESTIONANSWERSOLUTION
There is a difference in sound quality between the different audio sources.
For optimum sound quality, the audio settings can be adapted to the different sound sources, which may result in audible differences when changing source.
Check that the audio settings are adapted to the sources listened to. Adjust Balance, Treble, Bass to the middle position, select the "None" musical ambience and set the loudness correction to the "Active" position in CD mode or to the "Inactive" position in radio mode.
With the engine off, the system switches off after a few minutes of use.
When the engine is switched off, the system's operating time depends on the state of charge of the battery. The switch-off is normal: the system switches to economy mode and switches off to prevent discharging of the vehicle's battery.
Start the vehicle's engine to increase the battery charge.
The date and time cannot be set. Setting of the date and time is only available if the synchronisation with the satellites is deactivated. Settings menu / Options / Time-Date setting. Select the "Time" tab and deactivate the "GPS synchronisation" (UTC).

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Audio and Telematics
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CITROËN Connect Radio
Multimedia audio system - Applications - Bluetooth ® Multimedia audio system - Applications - Bluetooth ® Multimedia audio system - Applications - Bluetooth telephone ® telephone ®
Contents First steps 96
Steering mounted controls - Type 1 98
Steering mounted controls - Type 2 99
Menus 10 0
Applications 102
Radio Media 106
Telephone 118
Settings 132
Frequently asked questions 143
The system is protected in such a way that it will only operate in your vehicle. The display of the Energy Economy Mode message signals that a change to standby is imminent.
The different functions and settings described vary according to the version and configuration of your vehicle.
The link below gives access to OSS (Open Source Software) codes for the system. http://www.psa-peugeot-citroen.com/oss
As a safety measure and because it requires sustained attention by the driver, the pairing of a Bluetooth mobile telephone with the Bluetooth hands-free system of your audio system must be done with the vehicle stationaryand the ignition on.

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First steps
With the engine running, a press mutes the sound. With the ignition off, a press turns the system on.
Volume.
Use the buttons either side of or below the touch screen for access to the menus, then press the virtual buttons in the touch screen. All of the touch areas of the screen are white. Press in the grey zone to go back a level or confirm. Press the back arrow to go back a level or confirm.
The touch screen is of the "capacitive" type. To clean the screen, use a soft, non-abrasive cloth (spectacles cloth) with no additional product. Do not use sharp objects on the screen. Do not touch the screen with wet hands.

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Select the audio source (depending on version): - FM / DAB * / AM * stations. - Telephone connected by Bluetooth * and using Bluetooth * audio streaming. - CD player. - USB memory stick. - Media player connected to the auxiliary
socket (Jack, cable not supplied).
* Depending on equipment.
Certain information is displayed permanently in the upper band of the touch screen: - Reminder of the air conditioning information, and direct access to the corresponding menu. - Reminder of the Radio Media and Telephone menu information. - Access to the Settings of the touch screen
and digital instrument panel.
In very hot conditions, the volume may be limited to protect the system. It may go into standby (screen and sound off) for at least 5 minutes The return to normal takes place when the temperature in the passenger
compartment has dropped.
In the "Settings" menu you can create a profile for just one person or a group of people with common points, with the possibility of entering a multitude of settings (radio presets, audio settings, ambiences, ...); these settings are taken into account automatically.

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Steering mounted controls - Type 1
Radio : Short press: display the list of radio stations. Long press: update the list. Media : Short press: display the list of folders. Long press: display the sorting options.
Decrease volume.
Radio : Select the previous / next preset radio station. Select the previous / next item in a menu or a list. Media: Select of the previous / next track Select the previous / next item in a menu or a list. Mute / Restore sound by simultaneously pressing the increase and decrease volume buttons. Change audio source (Radio; USB; AUX (if a device is connected); CD; Streaming)
Confirm a selection.
Increase volume.