CITROEN JUMPY 2019 Service Manual

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Access
2opening a door, press the button corresponding
to the door you wish to open.
►
With selective unlocking activated, to unlock
only the

loading area and start opening a door,
press the button corresponding to the door you
wish to open.
►

In both cases, pressing the button again
reverses the direction of the door's movement.
Closing
With the exterior handle

► Pull and release the handle to start closing
the door . Pull the handle again to reverse the
direction of the door's movement.
With the remote control
► Press and hold this button until the
sliding side door has closed. Pull the
handle again to reverse the direction of the
door's movement.
The remote control buttons are not active with the ignition switched on.
With the button(s) on the door pillar



With the button(s) at the front



► To start closing a door, press the
corresponding button for that door. Press again
to reverse the direction of the door's movement.
The button is not operational and pressing it results in an audible signal, if
the speed of the vehicle is above 20 mph (30
km/h).
The button(s) at the front or on the door pillar is not operational and pressing it
results in an audible signal, if:
–

the vehicle is moving,
–


the child lock is on (activated) (for the
buttons on the door pillars),
–


the vehicle has been locked or deadlocked
from outside (using the key

, remote control
or Keyless Entry and Starting, depending on
equipment).
The button for the left-hand door is not
operational and pressing it results in an
audible signal if the fuel filler flap is open.
General
recommendations for the
sliding side doors
Doors must only be operated when the
vehicle is stationary.
For your safety and that of your passengers,
as well as for correct operation of the doors,
you are strongly advised not to drive with a
door open.
Always check that it is safe to operate the
door and in particular, be sure not to leave
children or animals near the door controls
without supervision.
The audible warning, the lighting of the "door
open" warning lamp and the message on the
screen are there to remind you. Contact a

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CITROËN dealer or a qualified workshop if
you want to deactivate this warning.
Lock the vehicle when you use an automatic
car wash.
Before opening or closing and while
moving doors, ensure that no person,
animal or object is in the door frame or any
other position that would block the desired
movement, inside or outside the vehicle.
If this advice is not followed, injuries or
damage may occur if any part of a person or
an object is trapped or caught.
Electrical door opening is disabled at speeds
above 2 mph (3 km/h):
–

However
, if the vehicle started moving
while the doors were open, the speed must
be reduced below 19 mph (30
km/h) before
they can be closed.
–

Any attempt to open a door electrically
using the interior handle while driving results
in it only being possible to open the door
manually

.
–

This situation is accompanied by the
audible warning, the lighting of the "door
open" warning lamp and the message on the
screen.

To release the door and be able to
operate it again, it is necessary to stop the
vehicle.
Take care not to block the guide space on the floor so that the door can slide
correctly.
For safety and functional reasons, do not
drive with the sliding side door open.
The electric controls are disabled in the event of an impact. Manual opening and
closing remain possible.
While starting the engine, door
movements are paused, resuming when
the engine is running.
Depending on the engine fitted, if
the door is closed and an opening
request is issued in Stop mode of Stop &
Start, the door will open slightly and then
stop. In Start mode, the door will resume its
movement when the engine re-starts.
To hold the sliding side door in the open position, open the door fully to engage
the latch (located at the bottom of the door).
Doors and door clearances

When open, a door projects beyond the body.
Allow adequate clearance when parking
alongside walls, lamp-posts, high pavements,
etc.


When open, a door never projects
beyond the rear bumper.

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Access
2Safety/Obstacle detection
with electric door(s)


The obstacle detection system is triggered when
the moving door encounters an obstacle with a
certain level of physical resistance. If an obstacle
is detected:
–
while the door is closing, the door stops then
opens fully

.
–

while the door is opening, the door stops then
closes.
–


twice in succession during a movement of the
door

, the door will no longer close electrically
(uninitialisation).
On a steep slope: a safety system slows down
the movement of the door.
In all cases, wait a few seconds before operating
the door (closing or opening).
Close the door manually for safety reasons.
Then reinitialise the door.
Reinitialising electric doors
If electrical operations no longer work:
► Fully close the door(s) manually
.►

Fully open the door(s)
electrically
.
►
Close the door(s)
electrically
.
On completion of this procedure, electric
operation of the doors is restored.
However, if a problem persists following this
procedure, contact a CITROËN dealer or a
qualified workshop.
On a steep slope

It is possible to open and close the doors
electrically on slopes of up to a 20% gradient.
If the vehicle is on a slope, with the front of the
vehicle facing up the slope, open the door with
care. The door may open more quickly due to
the incline.
On a steep slope, guide the side door manually
to help it to close.


If your vehicle is on a slope, with the front of the
vehicle facing down the slope, the door may not
stay open and may close violently with the risk
of injury.
In the case of a steep slope, the door
may be driven by its own weight and as a
consequence may open or close violently.
There would not be time for action at the
electric controls to take effect.
There would not be time for the obstacle
detection system to react.
Take care not to leave the vehicle on a
steep slope with the door(s) open without
supervision. If this advice is not followed,
injuries or damage may occur if a person or
an object is trapped or caught.

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Hands-free sliding side
door(s)
Opening/Closing

With a movement of your foot while keeping the
remote control on your person in the recognition
zone A, the system unlocks and opens the
sliding side door or closes and locks it.
The remote control must be located at the rear
of the vehicle, at least about 30
cm but no more
than about 2
m from the vehicle.
The automatic locking after closing the door can be programmed in the vehicle
configuration menu.
Before making the movement with your
foot, ensure that you are steady and well
positioned, so that you do not lose your
balance (rain, snow, ice, mud, etc.).
Take care not to touch the exhaust tailpipe
when making the movement with your foot -
risk of burns.


► Put your foot beneath the corner of the rear
bumper , then move the foot at normal speed with
a sweeping side movement.
The sensor detects the foot approaching and
leaving and triggers the opening or closing of the
side door.
Make the movement without interruption
and do not repeat it immediately
afterwards or several times.
If the door does not open, wait about
2

seconds before trying again.
Do not keep the foot in the air.
Confirmation that the door is going to
open or close is signalled by the direction
indicators flashing for a few seconds,
accompanied by an audible signal.
The movement of the door is reversed if the
movement of the foot takes place during the
manoeuvre.
If the vehicle is so equipped, the electric door
mirrors fold/unfold on locking/unlocking the
vehicle.
Automatic locking
The vehicle locks itself following the hands-free
closing of the sliding door.
If your vehicle is not fitted with an alarm,
locking is signalled by the fixed
illumination of the direction indicators for
about two seconds.
Depending on your version, the door mirrors
fold at the same time.
Activation/Deactivation
With audio system or touch screen
By default, hands-free access is activated.The "Hands-Free Tailgate Access" function or automatic vehicle
locking when the sliding door is closed is
activated and deactivated via the vehicle
configuration menu.

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2Malfunction
An audible signal repeated three times while
using the function indicates a fault with the
system.
Have it checked by a CITROËN dealer or a
qualified workshop.
If the "Hands-free tailgate access
self-locking" option is selected in the
vehicle menu and after closing the door,
check that the vehicle is properly locked.
Locking will not take place:
–

if the ignition is on,
–


if one of the doors or the tailgate is open,
–


if a "Keyless Entry and Start" remote
control is inside the vehicle.
If a number of gestures with your foot have
no effect, wait a few seconds before starting
again.
The system is automatically deactivated in
heavy rain or with accumulations of snow

.
If it does not work, make sure that the
remote control is not exposed to a source of
electromagnetic interference (smartphone,
etc.).
Operation may be affected if using a
prosthetic leg.
This system may not work correctly if your
vehicle is fitted with a towbar.
The side door may open or close without warning if:
–

Y

our vehicle is fitted with a towbar.
– A trailer is coupled or decoupled.
– A bicycle carrier is installed or removed.
–

Bicycles are loaded on to or unloaded from
the bicycle carrier

.
–

Something is deposited or lifted behind the
vehicle.
–


An animal approaches the bumper
,
–

The vehicle is washed.
–


The vehicle is being serviced.
–


A
wheel is changed.
To avoid any sudden operation, keep the key
away from the detection zone (also from the
boot’s interior sides) or deactivate the function
in the vehicle configuration menu.
Ensure that no person or object might
prevent the correct opening or closing of
the doors.
Be aware of children when operating the
doors.
Side-hinged rear doors

► After first opening the left-hand door , pull the
lever A towards you to open the right-hand door.
Closing
► First close the right-hand door , then the left-
hand door.
If the left-hand door is closed first, a
buffer stop located on the edge of the
right-hand door prevents it closing.
If the left-hand side-hinged door is not properly
closed, the "door open " warning lamp
lights up

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(the right-hand door is not detected). For more
information on the List of warning lamps and,
in particular, the door open warning, refer to the
corresponding section.
Opening to approximately
180°


If fitted to your vehicle, a check strap system
allows the doors to be opened from about 90° to
about 180°.
►

Pull the yellow control when the door is open.
The check strap will engage again automatically
on closing.
When parked with the rear doors open to
90°, the doors will cover the rear lamps.
In order to warn other road users travelling in
the same direction (who may not be aware
that the vehicle is stationary) of the vehicle's
position, use a warning triangle or other
device required by legislation and regulations
in your country.
Tailgate
Opening

► After unlocking the vehicle, pull the handle,
then raise the tailgate.
Closing
► Lower the tailgate using the interior grab
handle, then lock it.
If the tailgate is not properly closed, the " door
open
" warning lamp comes on. For more
information on the list of warning and indicator
lamps, and in particular the door open warning,
refer to the corresponding section.
In the event of a malfunction or if you
experience difficulty opening or closing
the tailgate, have it checked by a CITROËN
dealer or a qualified workshop without delay,
to avoid the issue deteriorating and prevent
any risk of the tailgate dropping, potentially
causing serious injury.
Tailgate rear screen
The opening rear screen allows you to access
the rear of the vehicle directly, without having to
open the tailgate.
Opening

After unlocking the vehicle, press this control and
lift the rear screen to open it.
Closing
Close the rear screen by pressing the centre of
the glass until it is fully closed.
If the tailgate rear screen is not properly closed,
the "door open " warning lamp comes on. For
more information on the list of warning and

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2indicator lamps and in particular the door open
warning, refer to the corresponding section.
The tailgate and rear screen cannot both be open at the same time, to avoid
damaging them.
Alarm
(Depending on version)



System which protects and provides a deterrent
against theft and break-ins.
Exterior perimeter monitoring
The system checks for opening of the vehicle.
The alarm is triggered if anyone tries to open a
door, the boot or the bonnet, for example.
Interior volumetric monitoring
The system only checks for any
variation in volume in the cab.
The alarm is triggered if anyone
breaks a window or enters the
vehicle’s cab; however it is not
triggered if someone enters the
loading area.
The system checks for any
variation in volume in the
passenger compartment.
The alarm is triggered if anyone
breaks a window, enters the
passenger compartment or
moves inside the vehicle.
Self-protection function
The system checks whether any of its
components are out of service.
The alarm is triggered if the battery, the central
control or the siren wiring is put out of service or
damaged.
Work on the alarm system
Contact a CITROËN dealer or a qualified
workshop.
If your vehicle is fitted with Additional
Heating / Ventilation, volumetric
monitoring is not compatible with this system.
For more information on Additional Heating
/ Ventilation , refer to the corresponding
section.
Locking the vehicle with full
alarm system
Activation
► Switch off the ignition and exit the vehicle.
► Lock or deadlock the vehicle using the
remote control or with the Keyless Entry and
Start system.
When the monitoring system is active, the red
indicator lamp in the button flashes once per
second and the direction indicators come on for
about 2 seconds.
The exterior perimeter monitoring is activated
after 5 seconds and the interior volumetric
monitoring after 45 seconds.
If an opening (door, tailgate/side-hinged
doors or bonnet) is not properly closed,
the vehicle is not locked, but the exterior
perimeter monitoring will be activated after 45
seconds, at the same time as the interior
volumetric monitoring.

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Access
Deactivation
► Press the remote control unlocking
button.
or
►

Unlock the vehicle with the Keyless Entry and
Start system.
The monitoring system is deactivated: the
indicator lamp in the button goes off and the
direction indicators flash for about 2 seconds.
If the vehicle automatically locks itself
again (as happens if a door or the boot is
not opened within 30 seconds of unlocking),
the monitoring system is automatically
reactivated.
Triggering of the alarm
This is indicated by sounding of the siren
and flashing of the direction indicators for 30
seconds.
The monitoring functions remain active until
the alarm has been triggered ten times in
succession.
When the vehicle is unlocked, rapid flashing of
the indicator lamp in the button indicates that the
alarm was triggered during your absence. When
the ignition is switched on, this flashing stops
immediately.
Locking the vehicle
with exterior perimeter
monitoring only
Deactivate the interior volumetric monitoring to
avoid the unwanted triggering of the alarm, in
certain cases such as:
–

Slightly open window
.
–

W
ashing the vehicle.
–

Changing a wheel.
–


T
owing the vehicle.
–

T
ransport on a ship or ferry.
Deactivating interior volumetric
monitoring
► Switch off the ignition and within 10 seconds
press the alarm button until the indicator lamp is
on fixed.
►

Exit the vehicle.
►


Immediately lock the vehicle using the remote
control or the "Keyless Entry and Start" system.
Only exterior perimeter monitoring is activated;
the red indicator lamp in the button flashes every
second.
T

o take effect, this deactivation must be
performed whenever the ignition is switched
off.
Reactivating interior volumetric
monitoring
► Deactivate exterior perimeter monitoring by
unlocking the vehicle using the remote control or
the "Keyless Entry and Start" system.
The indicator lamp in the button goes off.
►

Reactivate the full alarm system by locking
the vehicle using the remote control or the
"Keyless Entry and Start" system.
The red indicator lamp in the button once again
flashes every second.
Locking the vehicle without
activating the alarm
► Lock or deadlock the vehicle using the key
(integral to the remote control) in the driver's
door lock.
Failure of the remote control
To deactivate the monitoring functions:
► unlock the vehicle using the key (integral to
the remote control) in the driver's door lock,
►

Open the door; this sets off the alarm.
►


Upon switching on the ignition the alarm
stops.

The button indicator lamp goes off.
Malfunction
When the ignition is switched on, the fixed
lighting of the red indicator lamp in the button
indicates a system malfunction.
Have it checked by a CITROËN dealer or a
qualified workshop.

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2Automatic activation
(Depending on version)
The system is activated automatically 2 minutes
after the last door or the boot is closed.
►
T
o avoid triggering the alarm on entering the
vehicle, first press the unlocking button on the
remote control or unlock the vehicle using the
"Keyless Entry and Start" system.
Electric windows
1. Left-hand front.
2. Right-hand front.
Operation
► To open/close the window manually, press/
pull the switch without passing the point of
resistance; the window stops as soon as the
switch is released.
►

T
o open/close the window automatically,
press/pull the switch fully, beyond the point of
resistance; the window opens/closes completely
when the switch is released (pressing the switch
again stops the movement of the window).
The electric window controls remain operational for about 45 seconds after
the ignition is switched off if the front doors
are not open.
After that time, the controls are disabled. To
reactivate them, switch the ignition on again.
Safety anti-pinch
If your vehicle is fitted with the safety anti-pinch
function, when the window rises and meets an
obstacle, it stops and partially lowers.
In the event of unwanted opening of the window
on closing, press the control until the window
opens completely. Within 4 seconds, pull the
control until the window closes.
The safety anti-pinch does not operate while
doing this.
Reinitialising the electric
windows
After reconnecting the battery, or in the event
of abnormal window movement, the anti-pinch
function must be reinitialised.
The anti-pinch function is disabled during the
following sequence of operations.
For each window:
►

Lower the window fully
, then raise it; it will
rise in steps of a few centimetres each time the
control is pressed. Repeat the operation until the
window is fully closed.
►

Continue to pull the control for at least one
second after the window reaches the closed
position.
If an electric window meets an obstacle
during operation, the movement of the
window must be reversed. To do this, press
the relevant control.
When the driver operates the passenger
electric window control, it is important to
ensure that nothing can prevent the window
from closing properly.
Pay particular attention to children when
operating the windows.
Do not put your head or arms through the
open windows when the vehicle is moving -
risk of serious injury!

48
Ease of use and comfort
Correct driving position
Before taking to the road and to make the most
of the ergonomic layout of the instruments and
controls, carry out these adjustments in the
following order:
–
the height of the head restraint,
–


the seat backrest angle,
–


the seat cushion height,
–


the longitudinal position of the seat,
–


the height and reach of the steering wheel,
–


the rear view mirror and door mirrors.

Once these adjustments have been
made, check the instrument panel can be
viewed correctly from your driving position.
Manually-adjusted front
seats
For more information on the Seat belts,
refer to the corresponding section.
Longitudinal

► Raise the control bar and slide the seat
forwards or backwards.
►

Release the control bar to lock the seat in
position on one of the notches.
Before moving the seat backwards,
ensure that there is nothing that might
prevent the full travel of the seat.
There is a risk of trapping or pinching
passengers if present in the rear seats or
jamming the seat if large objects are placed
on the floor behind the seat.
Height

► Pull the control upwards to raise or push it
downwards to lower , until you obtain the position
required.
Backrest angle

► Depending on equipment, turn the knob
or pull the control all the way up and tilt the
backrest forwards or backwards to obtain the
desired angle.
Lumbar