maintenance CITROEN JUMPY 2021 Owners Manual

Welcome
This document contains the key information and recommendations you
will need to be able to explore your vehicle in complete safety. We strongly
recommend familiarising yourself with it, as well as the Maintenance and
Warranty Guide.
003C
00470052004600580050004800510057
country in which it was sold.
The descriptions and illustrations are for guidance only.
0024005800570052005000520045004C004F004800560003
004800540058004C00530050004800510057
If ownership of your vehicle is transferred, please ensure this Han is
passed on to the new owner.
Key
Safety warning
Additional information
Environmental protection feature
Left-hand drive vehicle
Right-hand drive vehicle002F0052004600440057004C005200510003005200490003004800540058004C0053005000480051005700120045005800570057005200510003004C00510047004C00460044005700480047000300580056004C0051004A000300440003
black area
002C0047004800510057004C00BF004600440057004C00520051
This allows you to identify the special features of the vehicle:
Va n
Crew cab with
manual child lock
Crew cab with
electric child lock
Combi, Business,
Feel, Shine,
Business Lounge

3
Contents
Gear shift indicator 144
Automatic gearbox 144
Drive selector (Electric) 147
Driving modes (Electric) 148
Stop & Start 149
Tyre under-inflation detection 150
Driving and manoeuvring aids - General
recommendations
152
Head-up display 153
Memorising speeds 154
Road signs recognition 155
Speed limiter 157
Cruise control - Specific recommendations 159
Cruise control 159
Adaptive cruise control 162
Active Safety Brake with Collision Risk Alert and
Intelligent emergency braking assistance
165
Lane departure warning system 168
Distraction detection 169
Blind spot monitoring 170
Parking sensors 171
Top Rear Vision 173
7Practical informationCompatibility of fuels 177
Refuelling 177
Diesel misfuel prevention 178
Charging system (Electric) 179
Charging the traction battery (Electric) 186
Energy economy mode 190
Snow chains 190
Towing device 191
Roof bars/Roof rack 191
Bonnet 192
Engine compartment 193
Checking levels 194
Checks 196
AdBlue® (BlueHDi) 198
Free-wheeling 200
Advice on care and maintenance 202
8In the event of a breakdownWarning triangle 204
Running out of fuel (Diesel) 204
Tool box 205
Temporary puncture repair kit 206
Spare wheel 209
Changing a bulb 213
Fuses 218
12

V battery

/ Accessory battery 218
Towing the vehicle 222
9Technical dataEngine technical data and towed loads 225
Diesel engines 226
Electric motor 231
Dimensions 233
Identification markings 235
10Bluetooth® audio systemFirst steps 237
Steering mounted controls 238
Menus 238
Radio 239
DAB (Digital Audio Broadcasting) radio 240
Media 241
Telephone 243
Frequently asked questions 246
11MyCitroën PlayFirst steps 249
Steering mounted controls 250
Menus 251
Applications 252
Radio 252
DAB (Digital Audio Broadcasting) radio 254
Media 254
Telephone 256
Settings 259
Frequently asked questions 260
12MyCitroën DriveFirst steps 262
Steering mounted controls 263
Menus 263
Voice commands 265
Navigation 268
Connected navigation 271
Applications 273
Radio 276
DAB (Digital Audio Broadcasting) radio 277
Media 277
Telephone 279
Settings 281
Frequently asked questions 283
13Event data recorders
 ■
Alphabetical index
 ■
Appendix

85
Ease of use and comfort
3The additional heating must always be
switched off while refuelling to avoid any risk
of fire or explosion.
To avoid the risk of poisoning or asphyxia, the programmable heating
must not be used, even for short periods, in a
closed environment such as a garage or
workshop which is not equipped with an
exhaust gas extraction system.
Do not park the vehicle on a flammable
surface (dry grass, dead leaves, paper, etc.)
- Risk of fire!
Glazed surfaces such as the rear screen
or windscreen can become very hot in
places.
Never put objects on these surfaces; never
touch these surfaces - Risk of burns!
Independent additional
heating
Depending on the country of sale, this is an
additional and independent system which heats
the hot water circuit of the Diesel engine to
improve comfort and to raise the temperature
of the cold engine. It improves demisting and
defrosting performance. With the engine idling
or the vehicle stationary, it is normal to notice a
high-pitched whistling and some emissions of
smoke or odour.
The temperature near the heating system must
not exceed 120°C. A higher temperature (e.g. in
a paint oven) could damage the components of
electronic circuits.
The additional heating is supplied by the
vehicle's fuel tank. Make sure that the low fuel
warning lamp is not on.
To avoid the risks of poisoning or suffocation, the additional heating must
not be used, even for short periods, in a
closed environment such as a garage or
workshop which is not equipped with an
exhaust gas extraction system.
Do not park the vehicle on a flammable
surface (for example: dry grass, fallen
leaves, paper, etc.) - risk of fire!
Have the additional heating checked at
least once a year, at the beginning of
winter.
For maintenance and repairs, you must only
contact a CITROËN dealer or a qualified
workshop.
Temperature pre- conditioning (Electric)
This function allows you to programme the
temperature in the passenger compartment to
reach a pre-defined, non-modifiable temperature
(approx. 21°C) before you enter the vehicle, on
the days and at the times of your choice.
This function is available when the vehicle is
connected or not connected.
Programming
With Bluetooth® audio system
Temperature pre-conditioning is not available
with the Bluetooth® audio system.
With the MyCitroën Play or MyCitroën
Drive system
Programming can be carried out from a
smartphone using the MyCitroën App
application.
For more information on Remote functions,
refer to the corresponding section.
With MyCitroën Drive system
In the Applications menu:
Press " Car Apps" to display the applications
home page.
Select Temperature conditioning .
►

Press
+ to add a programme.

94
Lighting and visibility
► Give a short downwards push to the control
stalk.
A
wiping cycle confirms that the instruction has
been accepted.
This indicator lamp lights up on the instrument panel, accompanied by a
message.
Switching off
► Give the control stalk another brief push
downwards or set the control stalk to another
position ( Int
, 1 or 2).
This indicator lamp goes off on the instrument panel, accompanied by a
message.
If the ignition has been off for more than
one minute, the automatic wipers must
be reactivated by pushing the control stalk
downwards.
Malfunction
If a fault occurs with the automatic wipers, the
wipers operate in intermittent mode.
Have it checked by a CITROËN dealer or a
qualified workshop.
Do not cover the rain/sunshine sensor.
When using an automatic car wash,
switch off the automatic wipers and the
ignition.
In winter, wait until the windscreen is
completely clear of ice before activating the
automatic wipers.
Rear wiper

Off.
Intermittent wipe.
Wash-wipe (set duration).
Reverse gear
When reverse gear is engaged, if the windscreen
wipers are operating, the rear wiper will come
into operation automatically (activated by
default).
Activation/Deactivation
With audio system or touch screen
The system's settings are adjusted via the vehicle configuration menu.
This function is activated by default.
In the event of accumulation of snow or
hard frost or if a bicycle carrier is fitted to
the tailgate, deactivate the automatic rear
wiper via the vehicle configuration menu.
Rear screenwash
► Turn the ring as far as it will go and hold it in
position.
The screenwash and the wiper operate for as
long as the ring remains turned.
A final wiping cycle is performed when screen
washing ends.
Special position of the
windscreen wipers
This maintenance position is used while cleaning
or replacing the wiper blades. It can also be
useful, in wintry weather (ice, snow), to release
the wiper blades from the windscreen.
To maintain the effectiveness of the flat wiper blades, it is advisable to:
–

handle them with care.
–


clean them regularly using soapy water
.
–

avoid using them to hold cardboard on the
windscreen.
–


replace them at the first signs of wear
.

105
Safety
5Seat belt(s) warning lamps
A.Front seat belts not fastened/unfastened
warning lamp.
B. Left-hand seat belt not fastened/unfastened
warning lamp.
C. Centre seat belt unfastened warning lamp (if
your vehicle is fitted with a 2-seat front bench
seat).
D. Right-hand seat belt not fastened/unfastened
warning lamp (if your vehicle is fitted with
individual front seats).
Right-hand seat belt unfastened warning
lamp (if your vehicle is fitted with a 2-seat
front bench seat).
On switching on the ignition, the warning lamp(s)
come(s) on if the corresponding seat belt is not
fastened or is unfastened.
At speeds above approximately 12 mph
(20
km/h), the warning lamp(s) flash(es) for 2
minutes, accompanied by an audible signal.
Once these 2 minutes have elapsed, the warning
lamp(s) remain(s) on until the driver or the
passenger fastens their seat belt.
Advice
The driver must ensure that passengers use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not invert the seat belt buckles, as they
will not fulfil their role properly.
To ensure the proper functioning of the belt
buckles, make sure that there are no foreign
bodies present (e.g.
a coin) before fastening.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible over the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
At the front, adjusting the position of the
seat belt may require the seat height to be
adjusted.
In order to be effective, a seat belt must:
–

be tightened as close to the body as
possible.
–


be pulled in front of you with a smooth
movement, checking that it is not twisted.
–


must only be used to secure one person.
– not show signs of tearing or fraying.
– not be changed or modified, in order to
avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than 1.5
metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all work on your vehicle's
seat belts, contact a qualified workshop with
the skills and equipment needed, which a
CITROËN
dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.

134
Driving
Driving recommendations
► Observe the driving regulations and remain
vigilant whatever the traffic conditions.
►

Monitor your environment and keep your
hands on the wheel to be able to react to
anything that may happen any time.
►


Drive smoothly
, anticipate the need for
braking and maintain a longer safety distance,
especially in bad weather.
►

Stop the vehicle before performing operations
that require sustained attention (e.g.

settings).
►

During long trips, take a break every 2 hours.
T

o ensure the durability of the vehicle and
for safety reasons, remember that certain
precautionary measures must be taken when
driving the vehicle:
Manoeuvre cautiously, at low speed
Manoeuvre slowly.
Before turning, check that there are no obstacles
at mid-height along the sides.
Before reversing, check that there are no
obstacles, particularly at high level behind the
vehicle.
Be aware of the external dimensions, if ladders
are fitted.
Drive the vehicle carefully
Take corners gently.
Anticipate the need to brake as the stopping
distance is increased, particularly on wet or icy
roads.
Be aware of the effect of side winds on the
vehicle.
Maintenance
Inflate to the minimum pressure indicated on the
label, or even over-inflate by 0.2 to 0.3 bar for
long journeys.
Important!
Never leave the engine running in a
closed space without sufficient
ventilation. Internal combustion engines emit
toxic exhaust gases such as carbon
monoxide. Danger of poisoning and death!
In very severe wintry conditions
(temperature below -23°C), let the engine
run for 4 minutes before moving off, to ensure
the correct operation and durability of the
mechanical components of your vehicle
(engine and gearbox).
Never drive with the parking brake
applied . Risk of overheating and
damaging the braking system!
Never park the vehicle and never
leave the engine running on a
flammable surface (e.g.
dry grass, dead
leaves).The vehicle exhaust system is very
hot, even several minutes after the engine
stops. Risk of fire!
Never drive on surfaces covered with
vegetation (e.g. tall grass,
accumulated dead leaves, crops, debris)
such as a field, a country lane overgrown
with bushes or a grassy verge.
This vegetation could come into contact with
the vehicle's exhaust system
or other systems
which are very hot. Risk of fire!
Make sure you do not leave any item in
the passenger compartment which could
act like a magnifying glass under the effect of
the sun's rays and cause a fire. Risk of fire or
damage to interior surfaces!
Never leave the vehicle unattended,
with the engine running . If you have to
leave your vehicle with the engine running,
apply the parking brake and put the gearbox
into neutral or position N or P (depending on
the type of gearbox).
Never leave children inside the vehicle
unsupervised.
On flooded roads
We strongly advise against driving on flooded
roads, as this could cause serious damage to the
engine or gearbox, as well as to your vehicle's
electrical systems.

145
Driving
6Steering mounted controls

► Pull the right-hand "+ " or left-hand "-" control
paddle towards you to change up or down.
The steering mounted controls do not allow neutral to be selected and reverse
gear to be engaged or disengaged.
Information displayed on
the instrument panel




When you move the selector or press button M ,
the corresponding gear and indicator lamp are
shown on the instrument panel.
The "-" symbol is displayed if a value is invalid.
► If the message " Foot on the brake" is
displayed on the instrument panel, press
the brake pedal firmly.
Starting the vehicle
► With your foot on the brake, select
position P
.
►

Start the engine.
If the conditions are not met, there is an audible
signal, accompanied by a message on the
instrument panel screen.
►


Release the parking brake, unless it is set to
automatic mode (with electric parking brake).
►


Select position R

, N or D.
If you are setting off from a steep slope
with a loaded vehicle, depress the
brake pedal, select position D, release the
parking brake, unless it is set to automatic
mode (with electric parking brake), then
release the brake pedal.
►

Gradually release the brake pedal.
Or
►


Accelerate gradually in order to release the
electric parking brake (if it is set to automatic
mode).
The vehicle moves off immediately

.
If P is displayed on the instrument panel
but the selector is in another position,
place the selector in position P to allow the
engine to be started.
If position N is selected inadvertently while
driving, allow the engine to return to idle, then
select position D to accelerate.
When the engine is running at idle with
the brakes released, if position R, D or M
is selected, the vehicle moves even without
the accelerator being pressed.
Never leave children inside the vehicle
unsupervised.
As a safety measure, never leave the vehicle
without taking your key or remote control with
you, even for a short time.
When carrying out maintenance with the
engine running, apply the parking brake and
select position P.
With an automatic gearbox, never try to
start the engine by pushing the vehicle.
Automatic operation
► Select position D for automatic
changing of the gears.
The gearbox then operates in auto-adaptive
mode, without any intervention on the part of the
driver. It continuously selects the most suitable
gear according to the driving style, the road
profile and the load in the vehicle.

153
Driving
6In the event of a windscreen replacement,
contact a CITROËN dealer or a qualified
workshop to recalibrate the camera;
otherwise, the operation of the associated
driving aids may be disrupted.
Other cameras
The images from the camera(s)
displayed on the touch screen or on the
instrument panel may be distorted by the
terrain.
In the presence of areas in shade, or in
conditions of bright sunlight or inadequate
lighting, the image may be darkened and with
lower contrast.
Obstacles may appear further away than they
actually are.
Sensors
The operation of the sensors, as well as
any associated functions, may be disrupted
by noise pollution such as that emitted by
noisy vehicles and machinery (e.g. lorries,
pneumatic drills), by the accumulation of
snow or dead leaves on the road or in the
event of damaged bumpers and mirrors.
When reverse gear is engaged, an audible
signal (long beep) indicates that the sensors
may be dirty.
A front or rear impact to the vehicle can
upset the sensors’ settings, which is not
always detected by the system: distance
measurements may be distorted.
The sensors do not systematically detect
obstacles that are too low (pavements, studs)
or too thin (trees, posts, wire fences).
Certain obstacles located in the sensors’ blind
spots may not be detected or may no longer
be detected during the manoeuvre.
Certain materials (fabrics) absorb sound
waves: pedestrians may not be detected.
Maintenance
Clean the bumpers and door mirrors and
the field of vision of the cameras regularly.
When washing your vehicle at high pressure,
direct the spray from at least 30
cm away
from the radar, sensors and cameras.
Mats/Pedal trims
The use of mats or pedal trims not
approved by CITROËN may interfere with
the operation of the speed limiter or cruise
control.
To avoid any risk of jamming the pedals:
–

Ensure that the mat is secured correctly
.
–

Never fit one mat on top of another
.
Units of speed
Ensure that the units of speed displayed
on the instrument panel (mph or km/h) are
those for the country you are driving in.
If this is not the case, when the vehicle is
stationary, set the display to the required
units of speed so that it complies with what is
authorised locally.
In case of doubt, contact a CITROËN dealer
or a qualified workshop.
Head-up display
System which projects various information onto a
smoked blade placed in the driver's field of vision
to avoid the driver having to take their eyes off
the road.
Display in operation

Once the system has been activated, the
following information is grouped together in the
head-up display:
A. The speed of the vehicle.
B. Cruise control/speed limiter information.

166
Driving
Brake system operational.
Seat belts fastened for all passengers.
Stabilised speed on roads with no or low
curvature.
This warning lamp lights up on the instrument panel without any additional
message, to indicate that the automatic braking
system is not available.
This is a normal behavior indicating that a
condition is not fulfilled and which does not
request the support of a workshop.
In any situations with ignition on where automatic
braking presents a risk, deactivating the
system via the vehicle's configuration menu is
recommended, for instance:
–

T

owing a trailer (particularly a trailer without its
own braking system).
–

Carrying long objects on roof bars or roof rack.
–


Driving with snow chains.
–


Using an automatic car wash.
–


Performing any maintenance (e.g.
changing a
wheel, working inside the engine compartment).
–

Placing the vehicle on a rolling bench in a
workshop.
–


T

owing the vehicle.
–

Following a front bumper deformation.
–


Following
an impact to the windscreen close to
the detection camera.
The system diagnoses permanently its capability and may inhibit itself without
specific driver indication, if the system is
outside of the regular operating conditions
(e.g. sensor initialization, board voltage out of
regular range, activation of stability system).
Therefore, the system may not be available
just after starting the vehicle.
It can be dangerous to drive if the brake
lamps are not in perfect working order.
The driver must not overload the vehicle (keep within the GVW limit and load
height limits for roof bars).
Following an impact (e.g. a collision), the
system is automatically deactivated.
Have it checked by a CITROËN dealer or a
qualified workshop.
Collision Risk Alert
This function warns the driver if there is a risk
of collision with the preceding vehicle, or with a
pedestrian or cyclist.
Modifying the alert trigger threshold
This trigger threshold determines the sensitivity
with which the function warns of the risk of
collision.
The threshold is set via the vehicle configuration menu with the audio
system or touch screen.
►

Select one of the three pre-defined
thresholds: "Far", "Normal" or "Close".
The last threshold selected is memorised when
the ignition is switched off.
Operation
Depending on the collision risk detected by the
system and the alert trigger threshold chosen
by the driver, different levels of alert may be
triggered and displayed on the instrument panel.
The system takes into account the vehicle
dynamics, the difference speed of the own
vehicle and the object identified for the
collision risk, and the operation of the vehicle
(e.g.
actions on the pedals, steering wheel) to
trigger the alert at the most relevant moment.
(orange)
Level 1: visual alert only, warning that the
preceding vehicle is very close.
The message "Vehicle close" is displayed.
(red)
Level 2: visual and audible alert, warning
that a collision is imminent.
The message "Brake! " is displayed.
While approaching a vehicle too quickly,
the level 2 alert may be displayed
directly.
Important: the level 1 alert depends on the
trigger threshold selected. It reacts only on
moving vehicles. It is disabled automatically
at lower speed.

177
Practical information
7

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Compatibility of fuels
Diesel fuels conforming to the EN590, EN16734
and EN16709 standards and containing up to
7%, 10%, 20% and 30% fatty acid methyl ester
respectively. The use of B20 or B30 fuels, even
occasionally, imposes special maintenance
conditions referred to as "Arduous conditions".

Paraffinic Diesel fuel conforming to the EN15940
standard.
The use of any other type of (bio) fuel
(e.g. pure or diluted vegetable or animal
oils, domestic fuel) is strictly prohibited - risk
of damaging the engine and fuel system!
The only Diesel fuel additives authorised for use are those that meet the B715000
standard.
Diesel at low temperature
At temperatures below 0 °C (+32 °F), the
formation of paraffins in summer-type Diesel
fuels could prevent the engine from operating
correctly
. In these temperature conditions, use
winter-type Diesel fuel and keep the fuel tank
more than 50
% full.
At temperatures below -15 °C (+5 °F) to avoid
problems starting, it is best to park the vehicle
under shelter (heated garage).
Travelling abroad
Certain fuels could damage your vehicle’s
engine.
In certain countries, the use of a particular
fuel may be required (specific octane rating,
specific trade name, etc.) to ensure correct
operation of the engine.
For all additional information, consult a dealer.
Refuelling
Fuel tank capacity: approximately 69 litres.
Reserve level: approximately 6 litres.
Low fuel level
When the low fuel level is reached,
one of these warning lamps lights
up on the instrument panel, accompanied by the
display of a message and an audible signal.
When it first comes on, about 8 litres of fuel
remain.
You must refuel as soon as possible to avoid
running out of fuel.
For more information on Running out of fuel
(Diesel), refer to the corresponding section.
A small arrow by the warning lamp indicates which side of the vehicle the
fuel filler flap is located on.
Stop & Start
Never refuel with the engine in STOP
mode; you must switch off the ignition.
Refuelling
At least 8 litres of fuel must be added, in order to
be registered by the fuel gauge.
Opening the filler cap may create a noise caused
by an inrush of air. This is entirely normal and
results from the sealing of the fuel system.
To refuel in complete safety:
►

Always switch off the engine.
►


Unlock the vehicle using the Keyless Entry
and Start.


► Open the fuel filler flap.