reset CITROEN JUMPY 2022 User Guide

185
Practical information
7POWERCHARGE FAULT SymbolDescription

(green)


(green)



Connected to the power supply and to the Electric
Vehicle (EV).
The EV is on charge or in a temperature pre-
conditioning sequence.


(green)


(green)



Connected to the power supply and to the Electric
Vehicle (EV).
The EV is waiting for charging or the charging of
the EV is completed.


(red)


Control unit malfunction. No charging allowed.
If an error indicator reappears after a manual reset,
the control unit must be checked by a CITROËN
dealer before the next charge.


(green)


(green)


(red)


The control unit is in diagnostic mode.
Manual reset procedure
The control unit can be reset by simultaneously disconnecting the chargi\
ng connector and the wall socket.
Then, reconnect the wall socket first. For more information, refer to the handbook.

222
In the event of a breakdown
Referring to the relevant section, reinitialise
certain equipment:
–
Remote control key or electronic key
(depending on version).
–


Electric windows.
–


Date and time.
–


Preset radio stations.
The Stop & Start system may not be operational during the trip following the
first engine start.
In this case, the system will only be available
again after a continuous period with the
vehicle immobilised, the duration of which
depends on the exterior temperature and the
state of charge of the battery (up to about 8
hours).
Towing the vehicle
Procedure for having your vehicle towed or
for towing another vehicle using a removable
mechanical device.
General recommendations
Observe the legislation in force in the
country where you are driving.
Check that the towing vehicle is heavier than
the towed vehicle.
The driver must remain at the wheel of the
towed vehicle and must have a valid driving
licence.
When towing a vehicle with all four wheels on
the ground, always use an approved towbar;
ropes and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
A professional recovery service must
be called in the following cases:
–

broken down on a motorway or main road;
–


not possible to put the gearbox into neutral,
unlock the steering, or release the parking
brake;
–


not possible to tow a vehicle with an
automatic gearbox, with the engine running;
– towing with only two wheels on the ground;
– four-wheel drive vehicle;
–

no approved towbar available.
Before towing the vehicle, it is essential
to put the vehicle in free-wheeling mode.
For more information on Free-wheeling, refer
to the corresponding section.
Electric motor
An electric vehicle cannot under any
circumstances be used to tow another
vehicle.
However, it may be used, for example, to exit
a rut.
With a manual gearbox, place the gear
lever in neutral.
With an automatic gearbox, place the gear
selector in position N.
Failure to adhere to this instruction may lead
to damage to some braking components and
the lack of braking assistance on restarting
the engine.

237
Bluetooth® audio system
10Bluetooth® audio system

The different functions and settings described vary according to the version
and configuration of your vehicle.
As a safety measure and because it requires sustained attention by the driver,
the pairing of a Bluetooth
® mobile telephone
with the Bluetooth® hands-free system of your
audio system must be done with the vehicle
stationary and the ignition on.
Your audio system is coded in such a way that it will only operate in your
vehicle.
All work on the system must be carried out
exclusively by a dealer or qualified workshop,
to avoid any risk of electrocution, fire or
mechanical faults.
To avoid discharging the battery, the audio system may switch off after a few
minutes if the engine is not running.
First steps
Press: On/Off.
Rotate: adjust volume.
Short press: change audio source (radio;
USB; AUX (if equipment connected); CD;
streaming).
Long press: display the Telephone menu (if a
telephone is connected).
Adjust audio settings: Front/rear fader; left/right balance; bass/
treble; loudness; audio ambience.
Activate/Deactivate automatic volume
adjustment (based on the vehicle’s speed).
Radio :
Short press: display the list of radio
stations.
Long press: update the list.
Media
:
Short press: display the list of folders.
Long press: display the available sorting options.
Select the screen display mode, between:
Date; Audio functions; Trip computer;
Telephone.
Confirm or display contextual menu.
Buttons 1 to 6. Short press: select the preset radio station.
Long press: preset a radio station.
Radio:
Automatic step by step search up/down
for radio stations.
Media:
Select previous/next CD, USB, streaming track.
Scroll in a list.
Radio:
Manual step by step search up/down for
radio stations.
Select previous/next MP3 folder.
Media:
Select previous/next folder/genre/artist/playlist
on the USB device.
Scroll in a list.
Cancel the current operation.
Go up one level (menu or folder).
Access the main menu.
Activate/Deactivate TA function (traffic announcements).
Long press: select type of announcement.
Selection of FM/DAB/AM wavebands.

238
Bluetooth® audio system
Steering-mounted
controls
Steering mounted controls -
Type 1

Radio:
Select the previous / next preset radio
station.
Select the previous / next item in a menu or a
list.
Media:
Select the previous / next track.
Select the previous / next item in a menu or a
list.
Radio:
Short press: display the list of radio
stations.
Long press: update the list.
Media:
Short press: display the list of folders.
Long press: display the available sorting options.
Other than telephone call:
Short press: changing audio source
(radio; USB; AUX (if equipment connected); CD;
streaming), confirmation if the "Telephone"
menu is open.
Long press: open the " Telephone" menu.
In the event of a telephone call:
Short press: accept the call. Long press: reject the call.
During a telephone call:
Short press: open the contextual telephone
menu.
Long press: end the call.
Confirm a selection.
Increase volume.
Decrease volume.
Mute / Restore sound by simultaneously
pressing the increase and decrease
volume buttons.
Steering mounted controls -
Type 2

Access to the main menu.
Increase volume.
Mute / Restore the sound.
Decrease volume.
Other than telephone call:
Short press: changing audio source
(radio; USB; AUX (if equipment connected); CD;
streaming), confirmation if the "Telephone"
menu is open. Long press: open the "
Telephone" menu.
In the event of a telephone call:
Short press: accept the call.
Long press: reject the call.
During a telephone call:
Short press: open the contextual telephone
menu.
Long press: end the call.
Start voice recognition on your
smartphone via the system.
Radio:
Short press: display the list of radio
stations.
Long press: update the list.
Media:
Short press: display the list of folders.
Long press: display the available sorting options.
Radio:
Select the previous / next preset radio
station.
Select the previous / next item in a menu or a
list.
Media:
Select the previous / next track.
Select the previous / next item in a menu or a
list.
Press the thumbwheel: confirm.
Menus
Depending on version."Multimedia": Media settings, Radio
settings.

240
Bluetooth® audio system
Press the TA button to activate or
deactivate traffic messages.
Receiving INFO messages
The INFO function gives priority to TA alert messages. To be active, this
function needs good reception of a radio
station that transmits this type of message.
When a message is transmitted, the current
audio source (Radio, CD, USB, etc.) is
interrupted automatically to receive the INFO
message. Normal play of the media
previously playing is resumed at the end of
the message.
Make a long press on this button to
display the list of categories.
Select or deselect categories.
Activate or deactivate the reception of the corresponding messages.
Display TEXT INFOS
Radio text is information transmitted by
the radio station related to the station's
current programme or song.
When the radio station is displayed in the
screen, press OK to display the
contextual menu.
Select "RadioText (TXT) display" and
confirm OK to save.
DAB (Digital Audio
Broadcasting) radio
Terrestrial Digital Radio
Depending on version
If the current DAB radio station is not
available on FM, "DAB FM" is struck out.


1 Options display: if active but not available, the
display will be struck out.
2 Display showing the name of the current
station.
3 Preset stations, buttons 1 to 6.
Short press: select the preset radio station.
Long press: memorise a radio station.
4 Display showing the name of the “multiplex”
service being used.
5 RadioText (TXT) display for the current radio
station.
6 Represents the signal strength for the band
being listened to.
When changing region, updating the list
of preset radio stations is recommended.


Full list of radio stations and "multiplexes".
Terrestrial digital radio
Digital radio provides a superior audio
quality and also additional categories of
traffic announcements (TA INFO).
The different "multiplex / ensemble” services
offer a choice of radio stations in alphabetical
order.
Change of band (FM1, FM2, DAB, etc.)
Change of station within the same
"multiplex / ensemble".
Starting of a search for the previous / next
"multiplex / ensemble".
Long press: selection of the categories of
news desired among Transport, News,
Entertainment and Special Flash (available
depending on the station).

247
Bluetooth® audio system
10balance and Le-Ri balance) to the middle
position, setting the musical ambience to "None",
setting loudness correction to "Active" in CD
mode and "Inactive" in Radio mode.
The preset stations do not function (no
sound, 87.5 MHz is displayed, etc.).
The wrong waveband is selected.
►
Press the BAND button to return to the
waveband (FM, FM2, DAB,

AM) on which the
stations are preset.
Traffic announcement (TA) is shown but I
receive no traffic information.
The radio station is not part of the regional traffic
information network.
►

T
une to a radio station that broadcasts traffic
information.
The reception quality of the tuned radio
station gradually deteriorates or the station
presets are inoperative (no sound, 87.5 MHz
is displayed, etc.).
The vehicle is too far from the selected station’s
transmitter, or no transmitter is present in the
geographical area.
►

Activate the RDS function to allow the system
to check for a more powerful transmitter in the
area.
The environment (hills, buildings, tunnels,
basement car parks, etc.) may block reception,
including in RDS mode.
This is a perfectly normal phenomenon, and is
not indicative of an audio system malfunction. The aerial is absent or has been damaged (for
example when going through an automatic car
wash or in an underground car park).
►


Have the aerial checked by a dealer
.
The sound intermittently cuts out for 1 or 2
seconds in radio mode.
During this brief sound cut-out, the RDS
searches for another frequency giving better
reception of the station.
►

Switch off the RDS function if the
phenomenon occurs too frequently and always
on the same route.
Media
The Bluetooth connection is cut.
The battery in the peripheral device may not be
sufficiently charged.
►

Charge the battery in the peripheral device.
The message "USB device error" is displayed
in the screen.
The USB stick has not been recognised, or may
be corrupted.
►


Reformat the USB memory stick.
The CD is systematically ejected or is not
played.
The CD is upside down, cannot be read, does
not contain audio files or contains audio files of a
format not recognised by the audio system.
The CD is protected by an anti-pirating system
not recognised by the audio system.
►


Check that the CD is inserted in the player
the right way up. ►


Check the condition of the CD: the CD cannot
be played if it is too badly damaged.
►

Check the content in the case of a burned
CD: read the recommendations in the "Audio"
section.
Due to poor quality
, certain burned CDs will not
be played by the audio system.
The CD audio quality is is poor.
The CD is scratched or of poor quality.
►
Insert good quality CDs and store them in
suitable conditions.
The audio settings (bass, treble, ambience) are
unsuitable.
►

Return bass and treble settings to 0, without
selecting an ambience.
I am unable to play the music files on my
smartphone via the USB port.
Depending on the smartphone, access by the
audio system to music on the smartphone may
have to be approved on the latter

.
►

Manually activate the MTP
profile on the
smartphone (USB settings menu).
Telephone
I am unable to access my voicemail.
Few telephones or service providers allow the
use of this function.
►

Call your voicemail, via the telephone menu,
using the number provided by your operator

.
I am unable to access my directory of
contacts.
►

Check the compatibility of your telephone.

250
MyCitroën Play

In the "Settings" menu, it is possible to
create a profile for an individual or for a
group of people with shared interests, and
configure a wide range of settings (radio
presets, audio settings, ambiences, etc.).
Settings are applied automatically.
In very hot conditions, the volume may
be limited to protect the system. It may
enter standby mode (with the screen and
sound off) for 5 minutes or more.
The system will resume normal operation
when the temperature in the passenger
compartment has dropped.
Steering-mounted
controls
Steering mounted controls -
Type 1

Radio:
Select the previous/next preset radio
station.
Select the previous/next item in a menu or a list.
Media:
Select the previous/next track.
Select the previous/next item in a menu or a list.
Radio:
Short press: display the list of radio
stations.
Long press: update the list.
Media:
Short press: display the list of folders.
Long press: display the available sorting options.
Change audio source (radio; USB; AUX if
equipment connected; CD; streaming).
Confirm a selection.
Increase volume.
Decrease volume.
Mute/restore sound by simultaneously
pressing the increase and decrease
volume buttons.
Steering mounted controls -
Type 2

Voice control:
This control is located on the steering
wheel or at the end of the lighting control stalk
(depending on equipment).
Short press: smartphone voice commands via
the system.
Increase volume.
Decrease volume.
Mute by pressing the volume increase
and decrease buttons simultaneously
(depending on equipment).
Restore the sound by pressing one of the two
volume buttons.
Media (short press): change the
multimedia source.
Telephone (short press): start telephone
call.
Call in progress (short press): access
telephone menu.
Telephone (long press): reject an incoming call,
end call; when no call is in progress, access
telephone menu.

251
MyCitroën Play
11Radio (rotate): automatic search for the
previous/next station.
Media (rotate): previous/next track, move
through a list.
Short press: confirm a selection; if nothing
selected, access presets.
Radio: display the list of stations.
Media: display the list of tracks.
Radio (press and hold): update the list of
detected stations.
Menus
Applications

Access configurable equipment.
Radio Media

Select an audio source or radio station.
Telephone

Connect a mobile phone via Bluetooth®.
Run certain applications from a
smartphone connected via CarPlay
® or Android
Auto.
Settings

Configure a personal profile and/or
configure the sound (balance, ambience,
etc.) and the display (language, units, date, time,
etc.).
Driving

Activate, deactivate or configure certain vehicle functions.

253
MyCitroën Play
11Enter the FM and AM waveband values
using the virtual keypad.
Press "OK" to confirm.
Radio reception may be affected by the
use of electrical equipment not approved
by the Brand, such as a USB charger
connected to the 12 V socket.
The exterior environment (hills, buildings,
tunnels, basement car parks, etc.) may
block reception, including in RDS mode.
This phenomenon is perfectly normal in the
context of radio wave transmission, and
in no way indicative of an audio system
malfunction.
Changing the waveband
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Band" to change waveband.
Press in the shaded area to confirm.
Presetting a station
Select a radio station or frequency.Make a short press on the star outline. If
the star is solid, the radio station is
already preset.
Or
Select a radio station or frequency.
Press "Preset ".
Make a long press on one of the buttons
to preset the station.
Activating/Deactivating RDS
RDS, if activated, allows you to continue
listening to the same station by automatically
retuning to alternative frequencies.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "RDS".
Press in the shaded area to confirm.
RDS station tracking may not be
available nationwide, as many radio
stations do not cover 100
% of the country.
This explains the loss of reception of the
station during a journey.
Displaying text information
The "Radio Text" function displays information
transmitted by the radio station relating to the
station or the currently playing song.
Press Radio Media to display the main
page. Press the "OPTIONS
" button to access the
secondary page.
Activate/deactivate "News".
Press in the shaded area to confirm.
Playing TA messages
The TA (Traffic Announcement) function gives
priority to TA alert messages. To operate, this
function needs good reception of a radio station
that transmits this type of message. While traffic
information is being broadcast, the current
media is automatically interrupted so that the
TA message can be heard. Normal play of the
previously playing media resumes at the end of
the message.
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Activate/deactivate "TA ".
Press in the shaded area to confirm.
Audio settings
Press Radio Media to display the main
page.
Press the "OPTIONS " button to access the
secondary page.
Press "Audio settings".

259
MyCitroën Play
11Settings
Configuring profiles
Press Settings to display the main page.
Press "Profiles".
Select "Profile 1", "Profile 2", "Profile 3” or
"Common profile ".
Press this button to enter a name for the
profile using the virtual keypad.
Press "OK" to save.
Press the back arrow to confirm.
Press this button to activate the profile.
Press the back arrow again to confirm.
Press this button to reset the selected
profile.
Adjusting the brightness
Press Settings to display the main page.
Press Brightness.
Move the slider to adjust the brightness of
the screen and/or the instrument panel
(depending on version).
Press in the shaded area to confirm.
Modifying system settings
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "System configuration".
Press the "Units" tab to change the units of
distance, fuel consumption and temperature.
Press the "Factory settings" tab to restore the
initial settings.
Returning the system to factory settings
activates the English language by default
(depending on version).
Press the "System info" tab to display the
versions of the various modules installed in the
system.
Press the "Privacy " tab,
or
Press Settings to display the main page.
Press "Privacy" to activate or deactivate
the private data mode.
Activate or deactivate:
–

"No sharing (data, vehicle position) ".
–

"Only data sharing ”
–

"Data and vehicle position sharing "
Press the back arrow to confirm.
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Press "Screen configuration".
Press "Brightness".
Move the slider to adjust the brightness of
the screen and/or the instrument panel
(depending on version).
Press the back arrow to confirm.
Press "Animation".
Activate or deactivate: “Automatic scrolling ”.
Select "Animated transitions".
Press the back arrow to confirm.
Selecting the language
Press Settings to display the main page.
Press "Configuration" to access the
secondary page.
Select "Language" to change the
language.
Press the back arrow to confirm.
Setting the time
Press Settings to display the main page.