service DODGE CHARGER 2011 7.G Owners Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
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IF YOU NEED CONSUMER ASSISTANCE 533

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
534 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1 800 855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind onlythe manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
9
IF YOU NEED CONSUMER ASSISTANCE 535

If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 537

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
538 IF YOU NEED CONSUMER ASSISTANCE

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may departsignificantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
9
IF YOU NEED CONSUMER ASSISTANCE 539

ConnectorUCI .............................. 327
Universal Consumer Interface (UCI) ....... 327
Conserving Fuel ........................ 294
Console, Floor .......................... 265
Console, Overhead ....................... 245
Contract, Service ........................ 535
Coolant Pressure Cap (Radiator Cap) .......... 483
Cooling System ......................... 480
Adding Coolant (Antifreeze) ............. 482
Coolant Capacity ..................... 510
Coolant Level .................... 481,484
Disposal of Used Coolant ............... 484
Drain, Flush, and Refill ................ 481
Inspection .......................... 484
Points to Remember .................. 485
Pressure Cap ........................ 483
Radiator Cap ....................... 483
Selection of Coolant (Antifreeze) ....481,510,511 Corrosion Protection
..................... 491
Cruise Control (Speed Control) .............. 211
Cupholders ......................... 262,496
Customer Assistance ..................... 533
Data Recorder, Event ...................... 72
Daytime Brightness, Interior Lights ........... 198
Daytime Running Lights ................... 192
Dealer Service .......................... 465
Deck Lid, Emergency Release ................ 43
Deck Lid, Power Release ................... 42
Defroster, Rear Window ................... 269
Defroster, Windshield ................... 87,336
Delay (Intermittent) Wipers ................. 199
Diagnostic System, Onboard ................ 463
Dimmer Switch, Headlight ................. 194
Dipsticks Oil (Engine) ........................ 467
Disabled Vehicle Towing ................... 455
10
INDEX 545

Bulb Replacement................. 505,506
Daytime Running .................... 192
Dimmer Switch, Headlight ...........193,194
Electronic Stability Program (ESP) Indicator . . 377
Exterior ............................ 88
Fog ............................ 192,275
Hazard Warning Flasher ............... 438
Headlight Switch ..................... 189
Headlights ...................... 189,507
Headlights On Reminder ............... 192
Headlights On With Wipers ..........190,200
High Beam ......................... 194
High Beam Indicator .................. 275
High Beam/Low Beam Select ............ 194
Illuminated Entry ..................... 20
Instrument Cluster ................... 189
Intensity Control ..................... 197
Interior ............................ 196
License ............................ 509 Lights On Reminder
.................. 192
Low Fuel .......................... 289
Malfunction Indicator (Check Engine) ...... 278
Map Reading ....................... 195
Parade Mode (Daytime Brightness) ........ 198
Passing ............................ 194
Reading ........................ 195,246
Seat Belt Reminder ................... 283
Security Alarm (Theft Alarm) ............ 281
Service ......................... 505,506
Service Engine Soon
(Malfunction Indicator) ................ 278
SmartBeams ........................ 190
Theft Alarm (Security Alarm) ............ 281
Tire Pressure Monitoring (TPMS) .......277,400
Traction Control ..................... 377
Turn Signal ....................... 88,193
Vanity Mirror ....................... 100
Warning (Instrument Cluster Description) . . . 275
552 INDEX

Load Leveling System.................... 270
Loading Vehicle ...................... 421,423
Capacities .......................... 423
Tires .............................. 384
Locks ................................. 28
Auto Unlock ......................... 31
Automatic Door ...................... 30
Child Protection ...................... 33
Door .............................. 28
Power Door ......................... 29
Low Tire Pressure System .................. 400
Lower Anchors and Tether for CHildren
(LATCH) ............................ 77,78
Lubrication, Body ....................... 476
Maintenance Free Battery .................. 471
Maintenance Procedures ................... 466
Maintenance Schedule .................... 514
Maintenance, General ..................... 466 Maintenance, Sunroof
..................... 256
Malfunction Indicator Light (Check Engine) . . 278,463
Manual Transmission ..................... 490
Fluid Level Check .................... 490
Manual, Service ......................... 537
Master Cylinder (Brakes) .................. 486
Memory Feature (Memory Seat) ............. 183
Memory Seat ........................... 183
Memory Seats and Radio .................. 183
Methanol .............................. 411
Mini-Trip Computer ...................... 295
Mirrors ................................ 96
Automatic Dimming ................... 96
Electric Powered ...................... 99
Electric Remote ....................... 99
Exterior Folding ...................... 98
Heated ............................ 100
Outside ............................ 97
Rearview ........................... 96
10
INDEX 553

Seat Belt Maintenance.................... 495
Seat Belt Reminder ....................... 54
Seat Belts .......................... 44,46,86
Adjustable Upper Shoulder Anchorage ...... 51
And Pregnant Women .................. 56
Child Restraint ................. 73,74,75,82
Extender ........................... 56
Front Seat ......................... 46,47
Inspection .......................... 86
Operating Instructions .................. 47
Pretensioners ........................ 54
Rear Seat ........................... 46
Untwisting Procedure .................. 51
Seats ................................. 171
Easy Entry ......................... 186
Head Restraints ...................... 178
Heated ............................ 174
Height Adjustment ................... 171
Memory ........................... 183 Power
............................ 171
Rear Folding ........................ 181
Seatback Release ..................... 181
Tilting ............................ 171
Security Alarm (Theft Alarm) ................ 17
Selection of Coolant (Antifreeze) ..........481,511
Selection of Oil ......................... 468
Sentry Key (Immobilizer) ................... 15
Sentry Key Programming ................... 17
Sentry Key Replacement ................... 16
Service Assistance ....................... 533
Service Contract ......................... 535
Service Engine Soon Light
(Malfunction Indicator) .................... 278
Service Manuals ........................ 537
Shift Lever Override ...................... 453
Shifting ............................... 352
Automatic Transmission .............352,355
Shoulder Belt Upper Anchorage .............. 51
10
INDEX 557