service DODGE DURANGO 2009 2.G Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know you and the vehicle best,
and are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealers
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
IF YOU NEED CONSUMER ASSISTANCE 465
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This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
466 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
IF YOU NEED CONSUMER ASSISTANCE 467
9

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the ve-
hicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
IF YOU NEED CONSUMER ASSISTANCE 469
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•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
470 IF YOU NEED CONSUMER ASSISTANCE

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger car tires must meet under the Federal Motor
IF YOU NEED CONSUMER ASSISTANCE 471
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Cargo Organizer........................ 191
Cargo (Vehicle Loading)................... 358
Cellular Phone........................86,268
Center High Mounted Stop Light............ 441
Certification Label....................... 358
Charging.............................. 388
Chart, Tire Sizing........................ 322
Check Engine Light
(Malfunction Indicator Light)............... 399
Checking Your Vehicle For Safety............. 72
Checks, Safety........................... 72
Child Restraint......................62,63,64
Child Restraint Tether Anchors.............65,70
Child Seat.............................. 67
Circuit Breakers......................... 426
Cleaning
Wheels............................. 423
Climate Control......................... 269
Climate Control, Rear Zone..............272,278Clock.....................215,216,220,235,245
Compact Disc (CD) Maintenance............. 267
Compact Spare Tire...................... 332
Compass Calibration..................... 174
Compass Variance....................... 174
Connector
UCI ................................ 255
Universal Consumer Interface (UCI)......... 255
Console, Floor.......................189,190
Console, Overhead....................165,166
Contract, Service........................ 467
Coolant Pressure Cap
(Radiator Cap).................395,396,397,413
Cooling System......................... 410
Adding Coolant (Antifreeze).............. 412
Coolant Capacity...................... 443
Coolant Level......................410,414
Disposal of Used Coolant................ 414
Drain, Flush, and Refill.................. 411
476 INDEX

Inspection........................... 414
Points to Remember.................... 415
Pressure Cap......................... 413
Radiator Cap......................... 413
Selection of Coolant (Antifreeze)...... 411,443,444
Temperature Gauge.................... 203
Cruise Control (Speed Control).............. 155
Cupholders............................ 190
Customer Assistance..................... 465
Data Recorder, Event...................... 60
Daytime Running Lights................... 148
Dealer Service.......................... 400
Defroster, Rear Window................... 194
Defroster, Windshield.............74,271,276,277
Delay (Intermittent) Wipers................. 151
Diagnostic System, Onboard................ 398
Dimmer Switch, Headlight................. 204Dipsticks
Automatic Transmission................. 417
Oil (Engine).......................... 401
Power Steering........................ 307
Disarming, Theft System................... 19
Disposal
Antifreeze (Engine Coolant)............... 414
Door Locks............................. 28
Door Locks, Automatic.................... 170
Door Opener, Garage..................... 175
Drive Shaft Universal Joints................ 406
Driving
Through Flowing, Rising, or Shallow
Standing Water........................ 304
DVD Player (Video Entertainment System™).... 266
E-85 Fuel............................. 352
Electric Remote Mirrors.................... 83
Electrical Power Outlets................... 184
INDEX 477
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Low Fuel............................ 203
Malfunction Indicator (Check Engine)........ 212
Passing............................. 150
Reading............................. 166
Seat Belt Reminder..................... 204
Service............................. 434
Tire Pressure Monitoring (TPMS)........... 212
Traction Control....................... 316
Turn Signal......................74,149,437
Voltage............................. 205
Warning (Instrument Cluster Description)..... 203
Loading Vehicle......................... 358
Tires ............................... 325
Locks................................. 28
Automatic Door........................ 29
Child Protection........................ 32
Door................................ 28
Keys................................ 12
Power Door........................... 29Steering Wheel......................... 14
Lower Anchors and Tether for CHildren
(LATCH).............................. 65
Lubrication, Body....................... 406
Lug Nuts............................. 386
Luggage Carrier......................... 195
Lumbar Support........................ 122
Maintenance Free Battery.................. 404
Maintenance Procedures................... 401
Maintenance Schedule.................... 448
Malfunction Indicator Light (Check Engine) . . 212,399
Manual, Service......................... 469
Manual Transmission
Lubricant Selection..................... 445
Map/Reading Lights..................165,166
Memory Seat........................... 136
Mirrors................................ 82
Automatic Dimming...................82,85
INDEX 483
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Satellite Radio Antenna................... 262
Satellite Radio (uconnect studios)..........260,265
Schedule, Maintenance.................... 448
Seat Belt Maintenance.................... 425
Seat Belt Reminder....................... 49
Seat Belts..........................39,40,74
And Pregnant Women................... 50
Child Restraint.......................62,64
Extender............................. 50
Front Seat............................ 40
Inspection............................ 74
Pretensioners.......................... 48
Reminder............................ 204
Seats................................. 120
Adjustment.......................... 120
Fold and Tumble Rear................126,128
Heated............................. 124
Lumbar Support....................... 122
Memory............................ 136Rear Folding.......................126,128
Reclining............................ 121
Security Alarm (Theft Alarm).............18,205
Selection of Coolant (Antifreeze).......... 411,444
Selection of Oil......................... 402
Sentry Key (Immobilizer)................... 15
Sentry Key Programming................... 17
Sentry Key Replacement................... 16
Service and Maintenance.................. 401
Service Assistance....................... 465
Service Contract......................... 467
Service Manuals........................ 469
Setting the Clock.............215,216,220,235,245
Settings, Personal........................ 170
Shifting
Automatic Transmission................. 292
Transfer Case......................... 298
Transfer Case, Shifting into Transfer Case
Neutral (N).......................... 372
INDEX 487
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