service DODGE DURANGO 2013 3.G Owners Manual

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This is a specialized utility vehicle. It can go places and
perform tasks that conventional passenger cars are not
intended. It handles and maneuvers differently from
many passenger cars both on-road and off-road, so take
time to become familiar with your vehicle.
The two-wheel drive version of this vehicle was designed
for on-road use only. It is not intended for off-road
driving or use in other severe conditions suited for a
four-wheel drive vehicle.
Before you start to drive this vehicle, read the Owner’s
Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmis-
sion, and transfer case shifting. Learn how your vehiclehandles on different road surfaces. Your driving skills
will improve with experience. When driving off-road or
working the vehicle, don’t overload the vehicle or expect
the vehicle to overcome the natural laws of physics.
Always observe federal, state, provincial and local laws
wherever you drive.
As with other vehicles of this type, failure to operate this
vehicle correctly may result in loss of control or a
collision. Refer to “On-Road/Off-Road Driving Tips” in
“Starting And Operating” for further information.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
4 INTRODUCTION

NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPARparts, and cares about
your satisfaction.
ROLLOVER WARNING
Utility vehicles have a significantly higher rollover rate
than other types of vehicles. This vehicle has a higher
ground clearance and a higher center of gravity than
many passenger cars. It is capable of performing better in
a wide variety of off-road applications. Driven in an
unsafe manner, all vehicles can go out of control. Because
of the higher center of gravity, if this vehicle is out of
control it may roll over when some other vehicles may
not. Do not attempt sharp turns, abrupt maneuvers, or other
unsafe driving actions that can cause loss of vehicle
control. Failure to operate this vehicle safely may result
in a collision, rollover of the vehicle, and severe or fatal
injury. Drive carefully.
Rollover Warning Label
1
INTRODUCTION 5

To remove the emergency key, slide the mechanical latch
at the top of the Key Fob sideways with your thumb and
then pull the key out with your other hand.
NOTE:You can insert the double-sided emergency key
into the lock cylinders with either side up.Removing Key Fob From Ignition
Place the shift lever in PARK. Turn the Key Fob to the
OFF position and then remove the Key Fob.
With the Keyless Enter-N-Go™ feature, the EVIC will
display the ignition switch position “OFF/ACC/RUN”.
Refer to “Electronic Vehicle Information Center (EVIC)”
in “Understanding Your Instrument Panel” for further
information.
NOTE:
• If you try to remove the Key Fob before you place the
shift lever in PARK, it may become trapped temporar-
ily in the ignition switch. If this occurs, rotate the key
to the right slightly, then remove the Key Fob as
described. If a malfunction occurs, the system will trap
the key in the ignition switch to warn you that this
safety feature is inoperable. The engine can be started
and stopped, but the Key Fob cannot be removed until
you obtain service.
Emergency Key Removal
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

SENTRY KEY
The Sentry KeyImmobilizer system prevents unauthor-
ized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses the factory-mated Key Fob with Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will shut the engine off in two seconds if an
invalid Key Fob is used to start the engine.
After turning the ignition switch to the ON/RUN posi-
tion, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after the
bulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after the bulb check, it indicates that someone used an invalid
Key Fob to start the engine. Either of these conditions will
result in the engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10
seconds), it indicates that there is a fault in the electron-
ics. Should this occur, have the vehicle serviced as soon
as possible by an authorized dealer.
CAUTION!
The Sentry Key
Immobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19

Replacement Keys
NOTE:Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
CAUTION!
• Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unat-
tended.
• For vehicles equipped with Keyless Enter-N-Go™,
always remember to place the ignition in the OFF
position.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs. Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE:
When having the Sentry Key Immobilizer Sys-
tem serviced, bring all vehicle keys with you to an
authorized dealer.Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
General Information
The Sentry Key system complies with FCC rules Part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
• This device may not cause harmful interference.
20 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Power Door Locks
The power door lock switch is located on each front door
panel. Press the switch to lock or unlock the doors.
If the lock knob is down when the door is closed, the door
will lock. Therefore, make sure the Key Fob is not inside
the vehicle before closing the door.If you press the door lock switch while the Key Fob is in
the ignition switch and the driver’s door is open, the
doors will not lock.
If a rear door is locked, it cannot be opened from inside
the vehicle without first unlocking the door. The door
may be unlocked manually by raising the lock knob.
Automatic Door Locks — If Equipped
When enabled, the door locks will lock automatically
when the vehicle’s speed exceeds 15 mph (24 km/h). The
auto door lock feature can be enabled or disabled by your
authorized dealer. Please see your authorized dealer for
service.
Power Door Lock Switch
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 35

WARNING!
•The belt and retractor assembly must be replaced if
the seat belt assembly Automatic Locking Retractor
(ALR) feature or any other seat belt function is not
working properly when checked according to the
procedures in the Service Manual.
• Failure to replace the belt and retractor assembly
could increase the risk of injury in collisions.
Energy Management Feature
This vehicle has a safety belt system with an Energy
Management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
collision.
This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
Seat Belt Pretensioners
The seat belts for both front seating positions are
equipped with pretensioning devices that are designed to
remove slack from the seat belt in the event of a collision.
These devices may improve the performance of the seat
belt by assuring that the belt is tight about the occupant
early in a collision. Pretensioners work for all size occu-
pants, including those in child restraints.
NOTE: These devices are not a substitute for proper seat
belt placement by the occupant. The seat belt still must be
worn snugly and positioned properly.
The pretensioners are triggered by the Occupant Re-
straint Controller (ORC). Like the air bags, the preten-
sioners are single use items. A deployed pretensioner or
a deployed air bag must be replaced immediately.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 61

position, in the ACC position, or not in the ignition, the
air bag system is not on and the air bags will not inflate.
The ORC contains a backup power supply system that
may deploy the air bags even if the battery loses power or
it becomes disconnected prior to deployment.Also, the ORC turns on the Air Bag Warning
Light in the instrument panel for approxi-
mately four to eight seconds for a self-check
when the ignition is first turned on. After the
self-check, the Air Bag Warning Light will turn off. If the
ORC detects a malfunction in any part of the system, it
turns on the Air Bag Warning Light, either momentarily
or continuously. A single chime will sound if the light
comes on again after initial startup.
It also includes diagnostics that will illuminate the instru-
ment cluster Air Bag Warning Light if a malfunction is
noted that could affect the air bag system. The diagnos-
tics also record the nature of the malfunction.WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first turned
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
air bag system immediately.
Driver And Passenger Advanced Front Air Bag
Inflator Units
The Driver and Passenger Advanced Front Air Bag
Inflator Units are located in the center of the steering
wheel and on the right side of the instrument panel.
When the ORC detects a collision requiring the Ad-
vanced Front Air Bags, it signals the inflator units. A large
quantity of non-toxic gas is generated to inflate the
Advanced Front Air Bags. Different air bag inflation rates
76 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags,
seat belt pretensioners, and the front seat belt retrac-
tor assemblies replaced by an authorized dealer im-
mediately. Also, have the Occupant Restraint Con-
troller (ORC) system serviced as well.
Maintaining Your Air Bag System
WARNING!
•Modifications to any part of the air bag system
could cause it to fail when you need it. You could
be injured if the air bag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure, or
add aftermarket side steps or running boards.
• It is dangerous to try to repair any part of the air
bag system yourself. Be sure to tell anyone who
works on your vehicle that it has an air bag system.
(Continued)
80 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!(Continued)
•Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any
air bag system service. If your seat, including your
trim cover and cushion, needs to be serviced in any
way (including removal or loosening/tightening of
seat attachment bolts), take the vehicle to your
authorized dealer. Only manufacturer approved
seat accessories may be used. If it is necessary to
modify the air bag system for persons with dis-
abilities, contact your authorized dealer.
Air Bag Warning Light
You will want to have the air bags ready to
inflate for your protection in a collision. The
Air Bag Warning Light monitors the internal
circuits and interconnecting wiring associated
with air bag system electrical components. While the air
bag system is designed to be maintenance free. If any of
the following occurs, have an authorized dealer service
the air bag system immediately.
• The Air Bag Warning Light does not come on during
the four to eight seconds when the ignition switch is
first turned to the ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 81