service DODGE DURANGO 2015 3.G Owners Manual

Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
658 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 659

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
660 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424- 9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 661

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
662 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1-800-890-4038 (U.S.)
•1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
9
IF YOU NEED CONSUMER ASSISTANCE 663

Installing Child Restraints Using The Vehicle Seat
Belt..................................99
Locating The LATCH Anchorages............93
Lower Anchors And Tethers For Children.......89
Older Children And Child Restraints..........85
Seating Positions........................88
Child Safety Locks.........................33
Clean Air Gasoline........................507
Cleaning
Wheels...............................621
Climate Control..........................381
Automatic............................381
Cold Weather Operation....................426
Compact Disc (CD) Maintenance..............378
Compact Spare Tire........................490
Console, Overhead........................239
Contract, Service..........................659
Coolant Pressure Cap (Radiator Cap)...........611
Cooling System...........................607
Adding Coolant (Antifreeze)...............609
Coolant Capacity.......................640
Coolant Level..........................612
Disposal of Used Coolant..................611
Drain, Flush, and Refill...................608
Inspection............................607
Points to Remember.....................612
Pressure Cap..........................611
Radiator Cap..........................611
Selection of Coolant (Antifreeze).............608
Corrosion Protection.......................619
Cruise Control (Speed Control)................196
Cupholders.............................261
Customer Assistance.......................657
Data Recorder, Event.......................81
Daytime Running Lights....................174
Dealer Service............................589
Defroster, Rear Window.....................275
10
INDEX 669

Flexible Fuel Vehicles
Cruising Range.........................514
Engine Oil............................513
Fuel Requirements......................511
Maintenance...........................514
Replacement Parts.......................514
Starting..............................513
Flooded Engine Starting....................426
Fluid Capacities..........................640
Fluid Leaks.............................112
Fluid Level Checks
Automatic Transmission..................618
Brake................................614
Engine Oil............................591
Power Steering.........................455
Fluids.................................645
Fluids, Lubricants and Genuine Parts...........642
Fog Lights..............................292
Fog Light Service.........................638
Folding Rear Seat.........................156
Forward Collision Warning..................223
Four-Way Hazard Flasher...................548
Freeing A Stuck Vehicle.....................572
Front Axle (Differential).....................615
Fuel...................................506
Adding..............................515
Additives.............................509
Clean Air.............................507
Economy Mode........................430
Ethanol..............................508
Gasoline..............................506
Gauge...............................292
Materials Added........................509
Methanol.............................508
Octane Rating..........................506
Requirements..........................506
Specifications..........................642
Tank Capacity..........................640
672 INDEX

Security Alarm.........................292
Service...............................636
Service Engine Soon (Malfunction Indicator) . . . .292
Side Marker...........................639
Tire Pressure Monitoring (TPMS)............292
Traction Control........................470
Turn Signal............................112
Vanity Mirror..........................130
Loading Vehicle..........................518
Ti re s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..478
Locks..................................31
Child Protection.........................33
Door.................................31
Power Door............................32
Lubrication, Body.........................601
Luggage Rack (Roof Rack)...................276
Lug Nuts...............................549
Maintenance Free Battery....................595
Maintenance Procedures....................590
Maintenance Schedule......................648
Malfunction Indicator Light (Check Engine).......292
Manual, Service..........................662
Memory Feature (Memory Seat)...............164
Memory Seat............................164
Memory Seats and Radio....................164
Methanol...............................508
Mirrors................................120
Electric Powered........................128
Electric Remote.........................128
Exterior Folding........................128
Heated...............................129
Outside..............................120
Rearview.............................120
Vanity...............................130
Modifications/Alterations, Vehicle...............9
Monitor, Tire Pressure System................498
MOPAR® Parts...........................589
676 INDEX

Disarm The System.......................20
Tamper Alert...........................21
Security System...........................19
SENTRY KEY®
FCC General Information..................18
Key Programming.......................18
Sentry Key (Immobilizer)....................16
Sentry Key Replacement.....................18
Service Assistance.........................657
Service Contract..........................659
Service Manuals..........................662
Shifting................................428
Automatic Transmission..................428
Shoulder Belts............................52
Signals, Turn.............................112
Snow Chains (Tire Chains)...................496
Snow Plow..............................536
Snow Tires..............................488
Spare Tire...............................490
Spark Plugs.............................642
Speed Control (Cruise Control)................191
Speedometer.............................292
Starting.................................27
Automatic Transmission..................422
Cold Weather..........................426
Engine Block Heater.....................427
Engine Fails to Start.....................426
Remote...............................27
Starting and Operating.....................422
Starting Procedures........................422
Steering
Power...............................453
Tilt Column...........................187
Wheel, Heated.........................190
Wheel, Tilt............................187
Steering Wheel Audio Controls...............377
Steering Wheel Mounted Sound System Controls . . .377
Storage................................634
10
INDEX 681