service DODGE DURANGO 2017 3.G Owners Manual

BULB REPLACEMENT
NOTE:Lens fogging can occur under certain atmospheric
conditions. This will usually clear as atmospheric condi-
tions change to allow the condensation to change back into
a vapor. Turning the lamps on will usually accelerate the
clearing process.
High Intensity Discharge Headlamps (Bi-Xenon) —
If Equipped
The headlamps are a type of high voltage discharge tube.
High voltage can remain in the circuit even with the
headlamp switch off. Because of this, you should not
attempt to service a headlamp bulb yourself. If a head-
lamp bulb fails, take your vehicle to an authorized dealer
for service.
WARNING!
A transient high voltage occurs at the bulb sockets of
High Intensity Discharge (HID) headlamps when the
headlamp switch is turned ON. It may cause serious
electrical shock or electrocution if not serviced prop-
erly. See your authorized dealer for service. NOTE:
On vehicles equipped with High Intensity Dis-
charge (HID) headlamps, when the headlamps are turned
on, there is a blue hue to the lamps. This diminishes and
becomes more white after approximately 10 seconds, as the
system charges.
Bi-Halogen Headlamps — If Equipped
1. Turn the steering wheel to the left to replace the bulb from the right hand lamp, or to the right to replace the
bulb from the left hand lamp.
2. Turn the access cap located on the wheel liner counter- clockwise to remove from liner.
3. Locate the headlamp bulb access cap through the open- ing in the wheel liner.
4. Firmly grasp the access cap and rotate counterclockwise to remove lamp housing.
5. Firmly grasp the low/high beam bulb and connector assembly and rotate counterclockwise to remove from
housing.
6. Disconnect the electrical connector and then connect the replacement bulb.
542 MAINTAINING YOUR VEHICLE

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that service
is required for your vehicle. Operating conditions such as
frequent short-trips, trailer tow, extremely hot or cold
ambient temperatures, and E85 fuel usage will influence
when the “Oil Change Required” message is displayed.
Severe Operating Conditions can cause the change oil
message to illuminate as early as 3,500 miles (5,600 km)
since last reset. Have your vehicle serviced as soon as
possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change.
NOTE:Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km), twelve months or 350
hours of engine run time, whichever comes first. The 350
hours of engine run or idle time is generally only a concern
for fleet customers. Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment or is
operated predominately at idle or only very low engine
RPM’s. This type of vehicle use is considered Severe Duty.
Once A Month Or Before A Long Trip:
•
Check engine oil level
• Check windshield washer fluid level
• Check the tire inflation pressures and look for unusual
wear or damage
• Check the fluid levels of the coolant reservoir, brake
master cylinder and fill as needed.
• Check function of all interior and exterior lights
552 MAINTENANCE SCHEDULES

WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If you
have any doubt about your ability to perform a service
job, take your vehicle to a competent mechanic.
• Failure to properly inspect and maintain your vehicle
could result in a component malfunction and effect
vehicle handling and performance. This could cause
an accident.
556 MAINTENANCE SCHEDULES

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .558
▫ Prepare For The Appointment ..............558
▫ Prepare A List ........................ .558
▫ Be Reasonable With Requests ..............558
 IF YOU NEED ASSISTANCE ................558
▫ FCA US LLC Customer Center .............559
▫ FCA Canada Inc. Customer Center ...........559
▫ In Mexico Contact ..................... .559
▫ Puerto Rico And U.S. Virgin Islands ..........559
▫ Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ............560
▫ Service Contract ...................... .560
WARRANTY INFORMATION ...............561
 MOPARPARTS .........................561
 REPORTING SAFETY DEFECTS .............561
▫
In The 50 United States And Washington, D.C. . . .561
▫ In Canada ........................... .562
 PUBLICATION ORDER FORMS .............562
 DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ..................563
▫ Treadwear ........................... .563
▫ Traction Grades ....................... .564
▫ Temperature Grades .....................564
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
558 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
9
IF YOU NEED CONSUMER ASSISTANCE 559

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special TDD (Telecommunication De-
vices for the Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
560 IF YOU NEED CONSUMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:A street address is required when ordering manu-
als (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests, and a complete
list of all tools and equipment.
562 IF YOU NEED CONSUMER ASSISTANCE

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.comDEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer in
each category is shown on the sidewall of the tires on your
vehicle.
All passenger vehicle tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on the
wear rate of the tire when tested under controlled condi-
tions on a specified government test course. For example, a
tire graded 150 would wear one and one-half times as well
on the government course as a tire graded 100. The relative
performance of tires depends upon the actual conditions of
their use, however, and may depart significantly from the
norm due to variations in driving habits, service practices,
and differences in road characteristics and climate.
9
IF YOU NEED CONSUMER ASSISTANCE 563

Changing A Flat Tire....................... .476
Chart, Tire Sizing .......................... .419
Check Engine Light (Malfunction Indicator Light). . . .506
Checking Your Vehicle For Safety ................84
Checks, Safety .............................84
Child Restraint .............................63
Child Restraints Booster Seats ............................68
Child Restraints ..........................63
Child Seat Installation ......................80
How To Stow An Unused ALR Seat Belt .........77
Infants And Child Restraints .................66
Locating The LATCH Anchorages ..............73
Lower Anchors And Tethers For Children ........70
Older Children And Child Restraints ...........67
Seating Positions ..........................69
Child Safety Locks ..........................28
Clean Air Gasoline ........................ .445
Cleaning Wheels ............................... .530
Climate Control ........................... .336
Manual ............................... .336
Cold Weather Operation ..................... .381
Compact Disc (CD) Maintenance ................333
Compact Spare Tire ........................ .432Console, Overhead
........................ .194
Contract, Service .......................... .560
Coolant Pressure Cap (Radiator Cap) .............523
Cooling System ........................... .520
Adding Coolant (Antifreeze) .................522
Coolant Capacity ........................ .545
Coolant Level .......................... .523
Disposal Of Used Coolant ..................523
Drain, Flush, And Refill ....................521
Inspection ......................... .520, 523
Points To Remember ..................... .524
Pressure Cap ........................... .523
Radiator Cap .......................... .523
Selection Of Coolant (Antifreeze) .......521, 545, 547
Corrosion Protection ....................... .528
Cr

uise Control (Speed Control) .................153
Cruise Light .......................... .255, 257
Cupholders ...............................211
Customer Assistance ....................... .558
Daytime Running Lights .....................137
Dealer Service ............................ .507
Defroster, Rear Window ..................... .223
Defroster, Windshield ........................86
568 INDEX