flat tire DODGE DURANGO 2018 Vehicle Warranty

3.OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air
pressure with a gauge and inflate to the recommended cold air
pressure level listed on the driver ’s door placard. Do not rely on car
servicers to perform the checks. The tires should be rotated at least
every 8,000km (5,000 miles) or earlier if uneven wear is occurring, and
proof of maintenance records should be kept. The owner(s) should
have the tires rebalanced if vibration is experienced, and the vehicle’s
alignment should be checked if uneven or rapid wear is occurring, or
when suggested by the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken dealer
or participating car dealership. The owner(s) must present any sup-
porting maintenance records and documentation necessary to help
determine if the tire(s) in question are deemed covered by the limited
warranty or not.
4.LEGAL RIGHTS
All implied warranties, including warranties of merchantability and
fitness for a particular purpose shall be limited in duration to the above
period. To the extent permitted by law, Falken Tire Corporation shall not
be responsible for incidental or consequential damages, such as loss of
use of the tire or the vehicle on which it is used, inconvenience, or
commercial loss, some states do not allow limitations on how long an
implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights and you may
also have other rights, which vary from state to state. This is the only
express warranty applicable to Falken brand tires and supersedes the
terms of any previous warranty. Falken neither assumes nor authorizes
anyone to make or assume for it any other warranty.
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter symbols:
Q, S, T, U, H, V, W, Y, (Y), or (ZR). The Speed Rating’s Symbol can be
found as a part of the tire size designation (ex: 215/65HR16) or after the
load index immediately following the tire size designation (ex: 215/
65R16 97H). The Speed Rating’s Symbol indicates the maximum speed
that a tire can handle when properly inflated and loaded.
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MAX LOAD AND INFLATION
The maximum load and inflation pressure is marked on the tire sidewall
in English and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
the sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
sidewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
help you make an informed decision when purchasing passenger car tires
by providing relative information about a tire’s treadwear, traction, and
temperature characteristics. Here is a breakdown of the different catego-
ries that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate of
the tire when tested under controlled conditions on a specified govern-
ment test course. For example, a tire graded150would wear one and a
half (1½) times as well on the government course as a tire graded100. The
relative performance of tires depends upon the actual conditions of their
use, however, and may depart significantly from the norm due to
variations in driving habits, service practices, and differences in road
characteristics and climate.
TRACTION
The traction grades, from highest to lowest, areAA, A, BandC. Those
grades represent the tire’s ability to stop on wet pavement as measured
under controlled conditions on specific government test surfaces of
asphalt and concrete. A tire marked C may have poor traction perfor-
mance.
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WARNING!
The traction grades assigned to this tire is based on straight ahead
braking traction tests, and does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
TEMPERATURE
The temperature grades areA(the highest),B, andC, representing the
tire’s resistance to the generation of heat and its ability to dissipate heat
when tested under controlled conditions or on a specified indoor
laboratory test wheel. Sustained high temperature can cause the material
of the tire to degenerate and reduce in tire life, and excessive temperature
can lead to sudden tire failure. The gradeCcorresponds to a level of
performance which all passenger car tires must meet under the Federal
Motor Vehicle Safety Standard No.109. GradesBandArepresent higher
levels of performance on the laboratory test wheel than minimum
required by law.
WARNING!
The temperature grade for each tie is established for a tire that is
properly inflated and not overloaded. Excessive speed, under-
inflation, or excessive loading either separately or in combination,
can cause heat buildup and possible tire failure.
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Country Company Address Telephone Number
COSTA RICA Fanast Contiguo al parqueo de
Hipermás, San Sebastian -
P.O. Box 912-1000 San José,
COSTA RICA+506 22271111
ECUADOR Sumitomo Corp. Del Ecuador Av. Amazonas 4080 Y
Naciones Unidas, Edif. Puerta
Del Sol Torre A - Piso 7,
ECUADOR+593 22261751
EGYPT BARAKAT BROTHERS
COMPANY6ST Toot Ankh Amoon,
Samoha, Alexandria, EGYPT+20 2 034205353
FRANCE Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GERMANY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
GREAT BRITAIN Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
IRAN Nagina Marketing FZCO P.O. BOX 2131, Dubai, UAE +98 971 4 3327701
ISRAEL Autoluxe Tires (Israel) LTD. 25 Hamelacha Street,Park
Afeq,rRosh Haayin, 48091,
ISRAEL+972 3 90296
IRAQ DIJLAT AL-KHAIR for General
trading Ltd.Khanaqa market (commercial
center), 1st floor, flat No.2,
Sulaymaniyah, IRAQ+964 7901946744
ITALY Falken Tyre Europe GmbH Berliner Strasse 74-76, 63065
Offenbach, GERMANY+49 69 247 5252 10
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•Repairs:If a tire is returned under complaint and the reason for the
tire’s disablement is in any way associated with a repair, or with the
situation that led to the repair, the manufacturer ’s warranty is
invalidated.
•Mileage:Tread wear out up to a predetermined mileage is not covered
under this policy.
•Improper operation or maintenance:This includes, but is not limited
to, effects caused by:
A.Improper tire inflation and/or improper load/speed practices:
These practices can cause excessive operational temperatures and
stresses that exceed the tire’s capabilities.
B.Improper or insufficient tire rotation
C.Improper vehicle alignment
D.Damage due to:
– Rim irregularities or rim damage
– Snow chains
– Vehicle mechanical problems, including brake problems, and
vehicle wheel alignment.
– Extreme temperature exposure
– Negligent and abusive driving such as tire spinning, or racing;
– Improper tire storage
– Automotive accident
– Chemical corrosion or fire
– Use contrary to the vehicle manufacturer ’s tire recommenda-
tions.
– Misuse or misapplication
•Improper Mounting or Demounting
•Alteration:such as, but not limited to, adding a white inlay on
blackwall, tread regrooving, tire truing or siping, or adding sealant
materials to the tire.
•Weather checking/cracking:Not covered after 48 months from the
date of purchase.
•Failure to observe safety and maintenance precautions set forth in
the Safety Warning Section.
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SAFETY WARNING:
Ignoring any of the safety and information contained in this limited
warranty and Adjustment Policy may result in tire failure, causing
serious injury or death.
•Tire failure due to underinflation/overloading.Follow vehicle own-
er ’s manual or tire placard in vehicle for proper inflation and loading.
•Explosion of tire/rim assembly due to improper tire mounting.Ti re
mounting / demounting can be dangerous. It should be performed
only by a trained tire specialist using proper tools and procedures.
Prior to tire mounting/demounting, the Rubber Manufacturers Asso-
ciation (RMA) wall charts and manuals should be read to obtain the
proper procedures. The failure to follow these procedures may result
in faulty positioning of the tire and/or rim, which may cause the
assembly to burst with force sufficient to cause injury or death.
•Tire failure due to damage.Inspect your tires frequently for scrapes,
bulges, separations, cuts, snags and other damage from road hazards.
Damage from impact can occur to the inner portions of your tire
without being visible to the outside. If you suspect a tire has been
damaged from striking anything unusual in the road, you must have
the tire removed from the rim and inspected both inside and out by a
trained tire specialist. Air loss or unusual tire wear can also be warning
signs that a tire may have internal damage. If you notice these
conditions, have your tire inspected by a trained individual.
•Tire failure due to excessive tire spinning.Avoid tire spinning. The
centrifugal force generated by a free-spinning tire/rim assembly may
cause a sudden tire explosion resulting in vehicle damage and/or
serious injury or death. Never exceed 35 mph (55 km/h) as indicated
on your speedometer when your vehicle is stuck in snow, mud, or
sand and your tire(s) is/are spinning. Use a gentle backward and
forward rocking motion to free your vehicle for continued driving.
Never stand or permit anyone else to stand near or behind a tire
spinning while attempting to push a vehicle that is stuck.
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similar performance attributes with a different sidewall or tread configu-
ration. If a higher priced tire is accepted as replacement, the difference in
price will be at an additional charge to you. Any replacement tire
provided pursuant to this warranty will be covered by the warranty in
effect at the time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of this
limited warranty ends when the tread wear indicators become visible
(worn to 2/32) or six (6) years from the date of new tire purchase,
whichever occurs first. (Without proof of purchase the date of manufac-
ture will be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the United States and Canada.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
•Tires submitted for ride disturbance complaints that are worn beyond
the first two thirty-seconds of an inch (2/32) tread depth or tires
submitted for ride disturbance due to damaged wheels or any vehicle
condition.
•Goodyear does not warrant or give credit in any adjustment transac-
tion for any kind of material added to a tire (e.g., tire fillers, sealants,
balancing substances) after the tire leaves a factory producing Good-
year or Dunlop tires, nor will it adjust any tire that has failed as a result
of adding such material.
•Irregular wear or damage due to mechanical condition of the vehicle,
improper inflation, overloading, high speed spin-up, misapplication,
misuse, negligence, racing, use of tire chains, improper mounting or
demounting, improper repair, wreck, collision or fire.
•Road hazards (includes, but is not limited to, punctures, cuts, snags,
impact breaks, etc.).
•Any tire that, after leaving a factory producing Goodyear or Dunlop
tires, has been intentionally altered to change its appearance (e.g.,
white inlay on a black tire or regrooved).
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PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACE-
MENT TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND.
SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO
YOU.
This warranty gives you specific legal rights and you may also have other
rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Goodyear or
Dunlop service facility. Tires replaced on an adjustment basis become
the property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
2. You must pay for taxes and any additional services you order at the
time of adjustment plus any additional service that may be unique to
your application, e.g., Tire Pressure Monitoring System.
3. You must submit your claim on an approved claim form supplied by
an authorized Goodyear or Dunlop service facility. The form must be
filled out completely and signed, where you the owner or your
authorized agent presented the tire for adjustment. You must go to an
authorized Goodyear or Dunlop outlet for replacement tires and all
warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
•TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION.Follow the vehicle owner ’s manual or tire plac-
ard in vehicle.
•TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER MAIN-
TENANCE.Tires should be inspected regularly by a qualified techni-
cian for signs of damage, such as punctures or impacts.
•TIRE FAILURE DUE TO IMPROPER REPAIRS.See Rubber Manu-
facturers Association (RMA) established repair procedures at
www.rma.organd/or go towww.goodyear.comfor information on
proper repair procedures.
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•EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING.Only specially trained persons should mount tires.
•FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
•FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES COM-
PLETELY BEFORE DEMOUNTING.
•TIRE SPINNING.On slippery surfaces such as snow, mud, ice, etc.,
do not spin tires in excess of 35 mph (55 kph), as indicated on the
speedometer.
•EXCESSIVE WHEEL SPINNING.This can also result in tire disinte-
gration or axle failure.
WARNING!
Vehicle handling, traction, ride comfort and other performance
parameters may be significantly affected by a change in tire size or
type. Before replacing tires, always consult and follow the vehicle
owner ’s manual because some vehicle manufacturers prohibit
changing tire size. When selecting tires that are different from the
original equipment size make certain:
1. The tires have adequate load-carrying capacity based on the
vehicle placard,
2. The tires have sufficient inflation pressure to carry the load and
3. There is proper clearance with no interference points between the
tire and vehicle.
The consumer must be aware to always drive safely and obey all
traffic laws. Avoid sudden, sharp turns or aggressive lane changes.
Failure to follow any of these warnings may result in loss of control
of the vehicle, leading to an accident and serious injury or death.
TIRE CARE AND MAINTENANCE GUIDE
The easiest way to help ensure satisfactory mileage and performance
from your Goodyear or Dunlop tires is to give them a simple but frequent
(at least monthly) inspection for proper inflation, even tread wear and the
presence of any damage.
DO MAINTAIN PROPER INFLATION PRESSURE IN YOUR TIRES
Proper inflation pressure is necessary for optimum tire performance,
safety and fuel economy. Check inflation pressures at least once a month
and before long trips. Use an accurate tire pressure gauge. Always check
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pressures when the tires are cold (when the vehicle has been driven less
than one mile). If you must check inflation when the tires are hot, add
4 psi (27 kPa) to the recommended cold inflation pressure. It is difficult
to tell just by looking at radial tires whether they are underinflated.*
Furthermore, when operating a vehicle equipped with radial tires, it is
difficult to notice when a tire has gone flat or nearly flat since the “feel”
of the vehicle does not change significantly.
*Evidence of air loss or repeated underinflation always requires expert
inspection to determine the source of leakage and tire removal to
determine repairability.To avoid injury, NEVER attempt to reinflate a
tire that has been run severely underinflated. Progressive air loss may
result from punctures, cuts, curbing, impacts or partial bead unseating.
Some fitment causes for air loss are (1) incomplete bead seating, (2) bead
tearing caused by a machine tool due to insufficient lubrication or
improper adjustment. Leaking valve core or rubber valve components
should be replaced when problems are detected and whenever tires are
replaced.
Always maintain inflation pressure at the level recommended by the
vehicle manufacturer as shown on the vehicle placard, vehicle certifi-
cation label or in the vehicle owner ’s manual:
Under inflation is the leading cause of tire failure and may result in
severe cracking, component separation or “blowout.” It reduces tire load
capacity, allows excessive sidewall flexing and increases rolling resis-
tance, resulting in heat and mechanical damage. Maintaining proper
inflation pressure is the single most important thing you can do to
promote tire durability and maximize tread life.
Over inflation increases stiffness, which may deteriorate ride and gener-
ate unwanted vibration. Over inflation also increases the chances of
impact damage.
DON’T OVERLOAD YOUR VEHICLE
Check your vehicle owner ’s manual to determine the load limits.
Overloading your vehicle places stress on your tires and other critical
vehicle components. Overloading a vehicle can cause poor handling or
increased fuel consumption and may cause tire failure. Overloading your
tires can result in severe cracking, component separation or “blowout.”
Never fit your vehicle with new tires that have less load capacity than
shown on the vehicle tire placard and remember that optimum rim width
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