service DODGE DURANGO 2018 Vehicle Warranty

NOTE:your vehicle manufacturer may provide additional tire warranty
coverage over and above what is provided by Michelin. Consult your
vehicle owner ’s manual for further information.
NOTE:Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can
only be mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the sidewall
of the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY OR DEATH.
Treadwear – Mileage Warranty Coverage for MICHELIN® Passenger
and Light Truck Tires
MICHELIN® passenger and light truck tires are covered by a manufac-
turer ’s limited warranty for treadwear. For the mileage warranty associ-
ated with a specific tire line, please see your Michelin tire retailer or visit
us at
www.michelinman.com/promise. Some vehicles come from the
vehicle manufacturer with “split fitments” – meaning different size tires
on the front and rear axles. Because these tires cannot be rotated as
recommended by Michelin, the mileage warranty on each rear tire will
cover half the number of miles as the standard mileage warranty for that
particular tire design. Michelin Self-Supporting Zero Pressure (ZP) tires
have the same mileage warranty as the standard tire line of which they
are a part, up to but not exceeding 30,000 miles. DOT-approved compe-
tition tires (e.g., MICHELIN® Pilot® Sport Cup tires) are excluded from
any mileage warranty. MICHELIN® Winter tires must be used during
winter months only, defined as a period beginning on or after September
1st of a given year and ending no later than April 30th of the following
year. MICHELIN winter tires require documentation of the timing of the
installation and removal of the tires each winter to maintain coverage
under the limited warranty for treadwear.
An important reminder:
No tire manufacturer can guarantee you a certain number of miles from
a given tire. Driving habits, driving conditions, road conditions, and
vehicle maintenance all play a part in the tread life of a tire. If a tire does
not reach the warranted mileage, and the owner of the tires has complied
with the terms and conditions of the warranty, Michelin will replace the
tires as described under “How Replacement Charges are calculated”.
MICHELIN
161

Temporary Spares
MICHELIN® temporary spare tires are covered by this warranty for
6 years from the date of purchase or until the first 2/32 nds of an inch
(1.6 mm) of the original tread is worn off. Date of purchase is docu-
mented by new vehicle registration or tire sales invoice. If no proof of
purchase is available, coverage will be based on date of manufacture. At
that time, all warranties, express or implied, expire.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
•Road hazard injury (e.g., a cut, snag, bruise, impact damage or
puncture);
•Incorrect mounting of the tire, tire/wheel imbalance or improper
repair;
•Misapplication, improper maintenance, racing, underinflation, overin-
flation or other abuse;
•Uneven or rapid wear which is caused by mechanical irregularity in
the vehicle such as wheel misalignment, (a measured tread difference
of 2/32 nds of an inch (1.6 mm) or more across the tread on the same
tire);
•Accident, fire, chemical corrosion, tire alteration, or vandalism;
•Use in commercial applications for tread wear; by this warranty for
6 years;
•Flat spotting caused by improper storage or brake lock;
•The addition of liquid, solid or gaseous materials other than air,
nitrogen or carbon dioxide (for example, waterbase sealers or balanc-
ing substances);
•Cosmetic ozone or weather cracking;
•Use of MICHELIN Self-Supporting Zero Pressure (AP) tires without a
properly operating low air pressure warning system.
MICHELIN
162

HOW REPLACEMENT CHARGES ARE CALCULATED
Passenger and Light Truck Tires
A tire which becomes unserviceable due to a condition covered by this
workmanship and materials limited warranty will be replaced with a
comparable new MICHELIN® tire, free of charge, when 2/32 nds of an
inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whichever is more beneficial to the user) and within 12 months of the
date of purchase. Mounting and balancing of the tire is included.You pay
the cost of any other service charges and applicable taxes.When more
than 2/32 nds of an inch (1.6 mm) of original tread has been worn (or
more than 25%, whichever is more beneficial to the user) or after
12 months from the date of purchase, you must pay the cost of a
comparable new MICHELIN® passenger or light truck replacement tire
on a pro rata basis. The retailer will determine the charge by multiplying
the percentage of the original usable tread worn, by the current selling
price at the adjustment location or the price in the current MICHELIN®
Base Price List, whichever is lower. This list is based on a predetermined
price intended to fairly represent the actual selling price of the tire.Yo u
pay the cost of mounting, balancing and any other service charges and
applicable taxes.
Treadwear
A tire meeting the conditions for pro rata replacement, which wears evenly
across the tread, down to the tread wear indicators (2/32nds of an inch
tread remaining) within 6 years of the date of purchase, and before
delivering the warranted miles of service, will be replaced with a compa-
rable new MICHELIN® tire based on mileage received. The participating
MICHELIN® tire retailer will determine the charge by multiplying the
percent of mileage received by the current actual selling price at the
adjustment location or the price of the tire in the current Michelin Base Price
List, whichever is lower. This list is based on a predetermined price
intended to fairly represent the actual selling price of the tire.You pay the
cost of mounting, balancing and any other dealer services and applicable
taxes.Tires which wear out evenly before delivering the warranted mileage
will be replaced on a pro rata basis only if:
1. You are the original purchaser of the tires, you own the vehicle on
which they were originally installed, and the tires have been used only
on that vehicle;
MICHELIN
163

2. The tires have been rotated and inspected by a participating
MICHELIN® tire retailer every 7,500 miles, and the attached Mount-
ing and Rotation Service Record has been fully completed and signed;
3. The completed Service Record form, Original Owner/Tire Installation
Information form, and the Original Invoice are presented to a partici-
pating Michelin tire retailer at the time of adjustment claim; and
4. The tires have not become unserviceable due to a condition listed
under.
WHAT IS NOT COVERED
WHAT YOU MUST DO WHEN MAKING A CLAIM When making a
claim under the terms of this limited warranty, you must present your
tire(s) to a participating Michelin retailer. The vehicle on which the
tires were used must be available for inspection. Michelin tire retailers
are listed in the yellow pages under “Tire Dealers-Retail”. Personal
identification (i.e. Driver ’s License, Credit Card, etc.) and vehicle
registration may be required. You pay service charges for normal
vehicle and tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for loss of time,
loss of use of vehicle, inconvenience or incidental or consequential
damages. Tires presented for claim remain the property of the consumer
and Michelin accepts no responsibility for loss or damage to tires which
are in the custody or control of a Michelin tire retailer for the purpose of
inspection for warranty adjustment.
In the event of a disputed claim, the consumer must make the tire
available for further inspection.
Tires accepted for claim become the property of Michelin North America,
Inc.
No Michelin representative, employee or retailer has the authority to
make or imply any representation, promise or agreement, which in any
way varies from the terms of this warranty.
This warranty applies only in the United States and Canada.
MICHELIN
164

SAFETY MAINTENANCE INFORMATION
Read your Tire Owner ’s Manual, the information on the sidewall of your
tires, your vehicle owner ’s manual and vehicle tire information placard for
essential safety and maintenance information. When service is required:
1. Contact a participating Michelin tire retailer listed in your local yellow
pages.
2.
If additional assistance in locating a participating Michelin tire retailer is
required, please call the phone number listed for your area on page
184.
WARNING!
DISREGARDING ANY OF THE SAFETY PRECAUTIONS AND
INSTRUCTIONS CONTAINED IN THIS MANUAL MAY RESULT
IN TIRE FAILURE OR EXPLOSION CAUSING SERIOUS
PERSONAL INJURY OR DEATH.
ARBITRATION CLAUSE
RESOLUTION OF DISPUTES
ALL CLAIMS ARISING FROM THIS LIMITED WARRANTY OR THE
MARKETING, SALE OR PERFORMANCE OF THE PURCHASED PROD-
UCT AGAINST MICHELIN NORTH AMERICA, INC. AND ITS AGENTS,
EMPLOYEES, DEALERS, AFFILIATES, PARENT OR SISTER CORPORA-
TIONS, RELATED CORPORATE ENTITIES, PREDECESSORS, SUCCES-
SORS OR ASSIGNS (HEREINAFTER COLLECTIVELY “MICHELIN”)
SHALL BE SUBJECT TO BINDING ARBITRATION. You and Michelin
acknowledge your and its right to litigate claims, disputes and controver-
sies arising out of or in connection with this limited warranty or the
marketing, sale or performance of the purchased product in court, but
prefer to resolve any such claims, disputes and controversies through
arbitration and hereby waive the right to litigate such claims, disputes and
controversies in court upon election of arbitration by either party. Therefore,
you and Michelin agree that all claims, disputes, and controversies between
you and Michelin arising out of or in connection with this limited warranty,
or any other warranties, express or implied, including a failure of warranty,
or any claims arising out of or in connection with the marketing, sale or
performance of the purchased product, including but not limited to claims
for consumer fraud or brought under any consumer protection statute, but
excluding claims for personal injury or property damage, shall be finally
resolved solely by arbitration, upon election by either party, according to
MICHELIN
165

the formal dispute resolution procedures then in effect of the National
Arbitration Forum, or if the National Arbitration Forum is no longer
conducting such arbitrations, a successor organization thereto or such other
private arbitration service as you and Michelin North America, Inc. shall
mutually agree (the actual authority involved, the “Arbitral Body”). The
Arbitral Body shall decide the issues submitted in accordance herewith,
provided that all substantive questions of law will be determined under the
laws of the State in which you purchased the product at issue. You agree
that no claim subject to arbitration shall be arbitrated as a class action, or on
a class-wide or representative basis, or on behalf of the general public, or on
behalf of other persons that may be similarly situated. You agree that you
do not have the right to act as a private attorney general, a class
representative, or to participate as a member of a class of claimants with any
claim subject to arbitration. You further agree that no claim subject to
arbitration shall be heard by a jury and that any judgment or award of the
Arbitral Body will be final and not subject to judicial review. All arbitrations
will be conducted as document hearings. Each party shall bear its own costs
arising from and associated with the document hearing with MICHELIN
the exception of the arbitrator ’s fee which will be borne by all parties in
equal shares. If either party requests any procedures beyond a document
hearing, the requesting party will be responsible for all fees, including filing
and administrative fees, above and beyond the fees required for document
hearings. Any award of the arbitrator(s) may be entered as a judgment and
shall be enforceable in any court of competent jurisdiction. The arbitrators
will have no authority to award punitive or other damages not measured by
the prevailing party’s actual damages, except as may be required by statute.
Information about arbitration may be obtained and claims may be filed at
any office of the National Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
TIRE DISABLEMENT
SAFETY WARNING
Any tire may fail as a result of an improperly repaired puncture, impact
damage, improper inflation, overloading or other conditions resulting from
use or misuse. Tire failures, such as a rapid air loss or a tread and belt
detachment, may increase risk of injury or death and/or property damage.
To reduce the risk of a tire failure, Michelin recommends you thoroughly
read and follow the recommendations in the Michelin Owner ’s Manual,
vehicle owner ’s manual, tire placard information, and tire sidewall infor-
mation regarding safety warnings, proper tire use and maintenance.
MICHELIN
166

Even a MICHELIN® PAX® System Tire or Self-Supporting Zero Pressure
(ZP) tire can build up excessive heat when run underinflated for an
extended period of time. The length of time and distance a PAX System
Tire/Self-Supporting Zero Pressure (ZP) tire will perform at low or zero
air pressure will depend upon the severity of the event causing air loss,
ambient temperature, speed at which the tire is operated, and the
conditions under which the tire is operated (i.e. hard braking, cornering
and other sharp maneuvers will greatly reduce the length of time the tire
can perform at low or zero air pressure.) Continuous use of an underin-
flated tire may lead to sudden tire destruction. If a tire at low or zero
pressure begins to vibrate or cause difficulty in vehicle handling, remove
the tire immediately and replace with the temporary spare. If Michelin®
PAX System Tire/Self-Supporting Zero Pressure (ZP) tires are supplied as
original equipment, refer to the vehicle owner ’s manual for complete
details on the low tire pressure warning system designed to alert you in
the event of a low pressure condition.
NOTE:MICHELIN® SELF-SUPPORTING ZERO PRESSURE (ZP)
TIRES ARE TO BE USED ONLY IN CONJUNCTION WITH AN OPERA-
TIONAL, MICHELIN® APPROVED, LOW TIRE PRESSURE WARNING
SYSTEM. Otherwise, all provisions of the limited warranty are void. For
a list of approved systems, see your participating Michelin® tire retailer,
or call toll free:1-800-847-3435
NOTE:Some MICHELIN® Self-Supporting Zero Pressure (ZP) tires can
only be mounted on special SH-M (Symmetric Hump - Modified) wheels.
These tires bear the special SH-M designation, molded into the sidewall
of the tire, next to the ZP designation. DO NOT MOUNT A TIRE WITH
THE SH-M DESIGNATION ON THE SIDEWALL ON A STANDARD
WHEEL. DOING SO VOIDS THIS LIMITED WARRANTY AND COULD
CAUSE THE TIRE TO BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, RESULTING IN SERIOUS PERSONAL INJURY OR DEATH.
NOTE:MICHELIN® PAX® SYSTEM TIRES ARE TO BE USED ONLY
IN CONJUNCTION WITH AN OPERATIONAL, TIRE PRESSURE
MONITORING SYSTEM (TPMS), APPROVED BY THE VEHICLE
MANUFACTURER FOR USE WITH THE PAX SYSTEM. Otherwise, all
provisions of the limited warranty are void. For a list of approved
systems, see your authorized PAX System retailer, or call toll free:
1-877-PAX TIRE or 1-877-729-8473
MICHELIN
168

For Example Only:
Gauge reading of hot tire:......................................... 32 psi(220 kPa)
If recommended cold inflation pressure is:................. 30 psi(205 kPa)
Desired gauge reading of hot tire 30+4psi=...34 psi (205 + 30 = 235 kPa)
Therefore: add 2 psi...................................................................... (15 kPa)
Check cold pressure as soon as possible, preferably within 24 hours.
“Bleeding” air from hot tires could result in underinflation. Use an
accurate tire gauge to check pressures. Never allow children to inflate
or deflate tires.
FOR MICHELIN® PAX® SYSTEM TIRES/SELF-SUPPORTING ZERO
PRESSURE (ZP) TIRES CHECK INFLATION PRESSURES AS SOON
AS POSSIBLE FOLLOWING A LOW PRESSURE WARNING
The PAX® System requires a functioning, correctly calibrated on-board
vehicle tire pressure monitoring system (TPMS) to monitor the air
pressure and alert the driver when a low pressure event occurs. Be
certain to ensure that your vehicle’s Tire Pressure Monitoring System
(TPMS) is functioning and is correctly calibrated. Refer to your vehicle
owner ’s manual or your vehicle dealer.
Low pressure warning systems are designed to alert the driver to a low
air pressure situation in at least one tire on the vehicle. While your ZP
tires are designed to provide continued mobility in the event of an air
loss, the sooner you respond to a warning and take corrective action, the
greater the likelihood that the tire can be returned to service.
Always visually inspect your MICHELIN® PAX® System tire and
self-supporting tires and use a pressure gauge to check the air pressure
in all 4 tires following any low pressure warning. (Unless advised to do
otherwise by the manufacturer of your low pressure warning system.)
If the tire pressure is at or below 18 PSI, proceed to the nearest
Authorized PAX System Retailer for PAX tires or a participating Michelin
tire retailer for ZP tires (or a representative of your vehicle manufacturer
if advised to do so in your vehicle owner ’s manual) and have the tire
demounted and thoroughly inspected for possible internal damage.
If you are unable to see any damage to the tire, and the tire pressure is
more than 18 PSI, reinflate your tire to the proper air pressure. (See
instructions for checking pressures when tires are hot.) When tires
have cooled, check air pressure again. If any tire has lost more than
MICHELIN
170

avoid sudden, sharp turns or lane changes and obey all traffic laws.
Failure to do so may result in loss of vehicle control leading to an accident
and serious injury or death.
TIRE ALTERATIONS
Do not make or allow to be made any alterations on your tires.
Alterations may prevent proper performance, leading to tire damage
which can result in an accident. Tires which become unserviceable due to
alterations such as truing, whitewall inlays, addition of balancing or
sealant liquids, or the use of tire dressing containing petroleum distillates
are excluded from warranty coverage.
REPAIRS WHEREVER POSSIBLE, SEE YOUR MICHELIN® TIRE
RETAILER AT ONCE
If any MICHELIN® tire sustains a puncture, have the tire demounted
and thoroughly inspected by any Michelin tire retailer for possible
damage that may have occurred. A tread area puncture in any MI-
CHELIN® passenger or light truck tire can be repaired provided that the
puncture hole is not more than 1/4” in diameter, not more than one radial
cable per casing ply is damaged, and the tire has not been damaged
further by the puncturing object or by running underinflated. Tire
punctures consistent with these guidelines can be repaired by following
the Rubber Manufacturers Association (RMA) recommended repair
procedures.
TIRE REPAIRS
Repairs of all tires must be of the combined plug and inside patch type.
Your MICHELIN® PAX® System tires must be removed from the wheel
for inspection prior to repair. Plug only repairs are improper. A tire
should be removed from the rim and inspected prior to repair. Any tire
repair done without removing the tire from the rim is improper. An
improperly repaired tire will cause further damage to the tire by either
leaking air or allowing air, moisture and contaminants to enter the
structure of the tire. An improperly repaired tire can fail suddenly at a
later date.
Never repair a tire with less than 2/32 nds of an inch tread remaining. At
this tread depth, the tire is worn out and must be replaced.
MICHELIN
179

sidewall of the tire. DO NOT MOUNT ZP TIRES WITH THE SH-M
DESIGNATION ON STANDARD WHEELS. IN SUCH APPLICATIONS,
THE TIRES MAY BECOME UNSERVICEABLE AT LOW OR ZERO
PRESSURE, CAUSING SERIOUS PERSONAL INJURY OR DEATH.
SPECIAL MOUNTING INSTRUCTIONS FOR MICHELIN® TRX™
TIRES
The MICHELIN® TRX™ tire is a tubeless tire that must only be mounted
on special wheels (TR or JM type) with millimetric seat diameter. If TRX
tires are mounted on standard wheels, they will not retain air due to an
air escape feature designed into the bead area of these tires.
Do not try to override this feature by mounting TRX tires with tubes.
The MICHELIN® TRX tire must be used on all wheel positions.
TEMPORARY TYPE SPARE TIRES
When using any temporary type spare tire, be sure to follow the vehicle
manufacturer ’s instructions.
READING THE DOT
DOT XXXX XXXX XXX (prior to August 2000)
DOT XXXX XXXX XXX (1990-1999)
DOT XXXX XXXX XXXX (after July 2000)
THE DOT
The “DOT” symbol certifies tire manufacturer ’s compliance with U.S.
Department of Transportation tire safety standards. Next to the symbol is
the tire identification or “serial number”. The first two characters identify
the plant where the tire was manufactured. The next two characters
reflect the tire size. The following one to four digits may be used at the
tire manufacturer ’s option as a descriptive code. The last three characters
are numbers identifying the week and year of manufacture. (Example:
“O25” means second week of the year of decade, eg.: 1995, 1985, etc.) For
the 1990-1999 decade MICHELIN® brand tires are marked with a triangle
pointing to the last three numeric characters. Tires produced after July
2000 have an additional digit to identify a given decade. For example,
2800 means the tire was produced during the 28th week of 2000; 0201
during the 2nd week of 2001. If the last digits of your DOT number
contains three numeric characters and is not marked with a triangle,
consult a qualified tire technician to determine the year of manufacture.
MICHELIN
182