service DODGE DURANGO 2019 Owners Manual

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ....................... .574
▫ Prepare For The Appointment ..............574
▫ Prepare A List ........................ .574
▫ Be Reasonable With Requests ..............574
 IF YOU NEED ASSISTANCE ................574
▫ FCA US LLC Customer Center .............575
▫ FCA Canada Inc. Customer Center ...........575
▫ In Mexico Contact ..................... .575
▫ Puerto Rico And U.S. Virgin Islands ..........575▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ................... .575
▫ Service Contract .......................576
 WARRANTY INFORMATION ...............577
 MOPARPARTS ........................ .577
 REPORTING SAFETY DEFECTS .............577
▫ In The 50 United States And Washington, D.C. . .577
▫ In Canada ........................... .577
 PUBLICATION ORDER FORMS .............577
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
574 CUSTOMER ASSISTANCE

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
(Continued)
576 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.11
CUSTOMER ASSISTANCE 577

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
578 CUSTOMER ASSISTANCE

Cargo Area Cover.......................113,114
Cargo Compartment ........................113
Light .................................113
Luggage Carrier ........................ .135
Cargo Light ...............................113
Cargo Tie-Downs ...........................114
Car Washes .............................. .473
Cellular Phone ........................... .551
Center High Mounted Stop Light ...............382
Chains, Tire ............................. .469
Changing A Flat Tire ....................... .448
Chart, Tire Sizing .......................... .450
Check Engine Light (Malfunction Indicator Light). . . .171
Checking Your Vehicle For Safety ...............254
Checks, Safety ............................ .254
Child Restraint ........................... .228
Child Restraints Booster Seats ........................... .231
Child Seat Installation .....................248
How To Stow An unused ALR Seat Belt ........244
Infant And Child Restraints .................230
Locating The LATCH Anchorages .............238
Lower Anchors And Tethers For Children .......234
Older Children And Child Restraints ...........230
Seating Positions ........................ .233Child Safety Locks
..........................40
Clean Air Gasoline ........................ .482
Cleaning Wheels ............................... .468
Climate Control ............................86
Automatic ..............................87
Cold Weather Operation ..................... .268
Compact Disc (CD) Maintenance ................571
Compact Spare Tire ........................ .466
Contract, Service .......................... .576
Cooling Pressure Cap (Radiator Cap) ............443
Cooling System ........................... .440
Adding Coolant (Antifreeze) .................442
Coolant Level .......................... .443
Cooling Capacity ........................ .486
Disposal

Of Used Coolant ..................443
Drain, Flush, And Refill ................... .441
Inspection ......................... .440, 443
Points To Remember ..................... .444
Pressure Cap ........................... .443
Radiator Cap .......................... .443
Selection Of Coolant (Antifreeze) .......441, 486, 487
Corrosion Protection ....................... .472
Cruise Control (Speed Control) ..............291, 294
Cruise Light .......................... .168, 169
582 INDEX

Cupholders.......................... .127, 128
Customer Assistance ....................... .574
Cybersecurity ............................ .494
Daytime Running Lights ......................75
Dealer Service ............................ .425
Defroster, Windshield ....................... .255
Diagnostic System, Onboard ...................170
Disabled Vehicle Towing .....................409
Disposal Antifreeze (Engine Coolant) .................443
Do Not Disturb ........................... .567
Door Ajar ............................ .160, 162
Door Ajar Light ....................... .160, 162
Door Locks ............................ .33, 40
Child-Protection Door Lock — Rear Doors .......40
Door Opener, Garage ........................115
Doors ....................................33
Driver ’s Seat Back Tilt .....................41, 42
Driving ................................. .366
DVD Player (Video Entertainment System) .........535
Economy (Fuel) Mode .......................274
Electrical Outlet, Auxiliary (Power Outlet) .........130
Electric Brake Control System ..................175 Anti-Lock Brake System
................... .174
Electronic Roll Mitigation ...............179, 182
Electric Remote Mirrors .......................72
Electronically Shifted Transfer Case ..........282, 283
Electronic Speed Control (Cruise Control) .........292
Electronic Stability Control (ESC) ...............179
Electronic Throttle Control Warning Light .........161
Emergency, In Case Of Freeing Vehicle When Stuck .................408
Hazard Warning Flasher ...................372
Jacking ........................... .390, 448
Jump Starting .......................... .401
Emission Control System Maintenance ............171
Engine ................................. .422
Air Cleaner ............................ .428
Block

Heater ........................... .269
Break-In Recommendations .................269
Compartment ....................... .422, 423
Compartment Identification ..............422, 423
Cooling .............................. .440
Exhaust Gas Caution .................. .254, 485
Fails To Start ........................... .268
Flooded, Starting ........................ .268
Fuel Requirements ................... .481, 486
Jump Starting .......................... .401
12
INDEX 583

Oil ...............................426, 486
Oil Filler Cap ....................... .422, 427
Oil Filter .............................. .428
Oil Selection .....................426, 486, 487
Oil Synthetic ........................... .427
Overheating ........................... .404
Starting ........................... .263, 264
Engine Oil Viscosity .....................426, 427
Engine Oil Viscosity Chart .................426, 427
Enhanced Accident Response Feature .........225, 412
Ethanol ................................. .482
Exhaust Gas Cautions ................... .254, 485
Exhaust System ....................... .254, 438
Exterior Lights .......................74, 257, 378
Filters Air Cleaner ............................ .428
Air Conditioning .....................103, 429
Engine Oil ............................ .428
Engine Oil Disposal .......................427
Flashers ................................ .372
Hazard Warning ........................ .372
Turn Signals ..................169, 257, 381, 382
Flash-To-Pass ..............................76
Flooded Engine Starting ..................... .268Fluid Capacities
........................... .486
Fluid Leaks .............................. .257
Fluid Level Checks Brake ................................ .445
Fluids And Lubricants ................... .487, 489
Fog Lights .............................. .381
Fog Lights, Service ........................ .381
Fold-Flat Seats .............................41
Folding Rear Seats ..........................45
Forward Collision Warning ....................191
Four-Way Hazard Flasher .....................372
Freeing A Stuck Vehicle ..................... .408
Front Axle (Differential) ..................... .447
Fuel ................................... .481
Additives ............................. .482
Clean Air............................. .482
Economy

Mode ......................... .274
Ethanol .............................. .482
Gasoline .............................. .481
Materials Added ........................ .482
Methanol ............................. .482
Octane Rating .......................... .481
Requirements ....................... .481, 486
Specifications .......................... .487
Tank Capacity .......................... .486
584 INDEX

Integrated Trailer Brake Control................353
Interior And Instrument Lights ..................79
Interior Appearance Care .....................474
Interior Lights ..............................79
Intermittent Wipers (Delay Wipers) ...............82
Introduction ................................4
In Vehicle Help Vehicle User Guide ........................17
Inverter Power ............................... .134
iPod/USB/MP3 Control ..................... .533
Jacking And Tire Changing Instructions ...........394
Jacking Instructions ........................ .395
Jack Location ............................ .391
Jack Operation ........................ .395, 448
Jump Starting ............................ .401
KeyFob..................................19 Arm The System ..........................31
Disarm The System ........................31
Programming Additional Key Fobs ..........23, 30
Key Fob Battery Service (Remote Keyless Entry) .....21
Key Fob Programming (Remote Keyless Entry) ......23
Key-In Reminder ............................25 Keyless Enter-N-Go
........................ .264
Passive Entry ............................35
Passive Entry Programming ..............35, 505
Keys ....................................19
Replacement ......................... .23, 30
Sentry (Immobilizer) .......................29
Lane Change Assist ..........................78
LaneSense ............................... .333
Lap/Shoulder Belts ........................ .203
Latches ................................. .257
Hood .................................110
Lead Free Gasoline ........................ .481
Leaks, Fluid ............................. .257
Life Of Tires ............................. .462
Liftgate ..................................111
Liftgate Window Wiper/Washer .................86
Light Bulbs .............................. .257
Lights .................................. .257
AirBag ........................ .159, 215, 255
Automatic Headlights ......................

76
Brake Assist Warning ..................... .181
Brake Warning ......................... .159
Bulb Replacement .....................378, 380
Cargo.................................113
586 INDEX

Center Mounted Stop..................... .382
Cruise ............................ .168, 169
Daytime Running .........................75
Dimmer Switch, Headlight ...................74
Electronic Stability Program(ESP) Indicator ......161
Exterior ............................ .74, 257
Fog ................................. .381
Hazard Warning Flasher ...................372
Headlights ............................ .380
Headlights On With Wipers ..................77
High Beam/Low Beam Select .................75
Interior ................................79
Lights On Reminder .......................77
Malfunction Indicator (Check Engine) ..........163
Park .............................. .76, 168
Passing ................................76
Reading ................................79
Rear Servicing .......................... .382
Rear Tail Lamps ........................ .382
Seat Belt Reminder .......................158
Security Alarm ......................... .163
Service ............................ .378, 380
Side Marker ........................... .382
Traction Control ........................ .181
Turn Signals ................74, 169, 257, 381, 382 Vanity Mirror
............................73
Warning Instrument Cluster Descriptions . . . .161, 169
Loading Vehicle ........................... .343
Tires................................. .454
Load Shed Battery Saver Mode .................156
Load Shed Battery Saver On ...................156
Load Shed Electrical Load Reduction .............156
Load Shed Intelligent Battery Sensor .............156
Locks Child Protection ..........................40
Manual ................................33
Power Door .............................34
Lubrication, Body ......................... .433
Luggage Carrier .......................... .135
Lug Nuts/Bolts ........................... .479
Maintenance ............................. .109
Maintenance Fr

ee Battery .....................424
Maintenance Schedule .......................417
Malfunction Indicator Light (Check Engine) . . . .163, 171
Manual Service ............................... .577
Memory Feature (Memory Seats) ................55
Memory Seat ..............................55
Memory Seats And Radio .....................55
12
INDEX 587