tires DODGE DURANGO 2019 Vehicle Warranty

WHAT IS NOT COVERED UNDER THE ROAD HAZARD
REPLACEMENT PROGRAM
•A tire that is damaged due to vandalism.
• A tire that is damaged due to an accident.
• A tire that is repairable under Rubber Manufacturers Association
(RMA) standards.
• A tire that has failed due to commercial use.
• A tire that is damaged or failed due to racing or off road use.
• A tire that is damaged due to use of snow chains or studs.
• A tire that is damaged or failed due to irregular wear caused by
mechanical issues.
• Original equipment tires on new vehicle.
• Tires transferred from the vehicle that they were originally installed.
CONSUMER’S OBLIGATION WHEN FILING CLAIM
To maintain Mileage Tread Wear Warranty and Road Hazard Replace-
ment Program, the consumer is responsible for the following:
•Any claims must be presented to an authorized NEXEN TIRE dealer.
• Submit or present a copy of the original purchase receipt with
documented automobile mileage at time of tire installation and of tire
dismounting.
• Submit a tire rotation record showing that all tires have been rotated at
least every 5,000-6,000 miles (8,000-10,000 km). Tire rotation record is
not necessary for Mileage claims when tire is within 2/32” difference
of remaining tread depth as measured from shoulder to shoulder on
the claim tire, and compared to the remaining tread depth of the
opposite front/rear or left/right tire.
• Complete and sign the NEXEN TIRE Claim Adjustment form provided
by the dealer, keep a copy for your records and leave the tire with the
dealer for warranty processing.
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ROADSIDE ASSISTANCE
Patterns sold after May 1st 2014 by NEXEN TIRE in the United States and
Canada are eligible for a free 24/7/365 Roadside Assistance for a period
of 36 months from the purchase date. Upon purchasing Nexen tires, the
consumer will receive an activation card from the tire shop. An online
registration needs to be completed in order to have access to a toll free
phone number to call in case of a flat tire. A qualified professional will
change your flat tire with your spare tire free of charge. If a working spare
is not available, towing will be provided free of charge to the nearest
NEXEN TIRE dealer or authorized place of repair.
*Nexen Tire reserves the right to change the terms and conditions of all
warranties at any time.
TIRE CARE AND MAINTENANCE GUIDE
Tire failure can result in serious damage and/or personal injury. To
reduce the risk of tire failure we recommend the following:
•Maintain proper inflation pressure and do not use at under inflation or
over inflation. Pressure should be set at the level recommended by
vehicle manufacturer.
• Wheel alignment and balancing should be checked at regular intervals.
• Do not overload. The maximum load carrying capacity is molded on
the sidewall of the tire.
• Do not spin your tires excessively and avoid driving over curbs,
potholes, obstacles and edges of pavement.
• Never drive on smooth (bald) tires. By law, tires must be replaced
when 2/32 of tread depth remained, as indicated by tread wear
indicator molded in the tread grooves.
• Check your tires frequently for any scrapes, cuts, foreign objects,
separations or bulges. If damage is found, do not attempt to dismount
a tire yourself. Change damaged tire with the spare and contact your
local authorized NEXEN TIRE dealer immediately.
• Do not drive in excess of speed limits allowed by law or the maximum
speed justified by driving conditions.
• To achieve proper even wear and gain maximum tread life, tire
rotation at regular intervals is required.
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PIRELLI TIRES
PIRELLI ORIGINAL EQUIPMENT & REPLACEMENT LIMITED
WARRANTY PASSENGER & LIGHT TRUCK TIRES
What Is Warranted and Who Is Eligible Under the Warranty?
Pirelli Tire Inc. (PTI),1111 ,Boul. Dr. Frederik-Philips, suite 506, St.Laurent,
Quebec, H4M 2X6, warrants to the original purchaser that all Pirelli brand
or PTI private brand Original Equipment and Replacement Passenger and
Light Truck radial tires with a complete D.O.T. identification number and
branded Pirelli or a PTI private brand, which are supplied by PTI, either
directly or through an authorized Pirelli Dealer, and which are mounted on
passenger cars, vans and light trucks within the U.S.A. and Canada will be
free from defects in workmanship and materials. The Pirelli Original
Equipment & Replacement Limited Warranty is subject to periodic revision:
see the Warranty section at
www.ca.pirelli.comfor the latest version.
Original Equipment and Replacement Tires
Original Equipment Tires are defined as tires supplied as original
equipment by the vehicle manufacturer on new vehicles. Original
Equipment tires are backed by Workmanship and Materials coverage.
The PTI Limited Tread wear warranty does not apply to Original
Equipment tires.
Replacement Tires are defined as tires mounted to your vehicle after the
Original Equipment tires have been removed. Replacement Tires are
backed by both Workmanship and Materials and PTI Limited Tread wear
coverage as defined in this document.
Tire Registration
Please request your dealer register your replacement tires, provide you
with a registration card, or go to
www.ca.pirelli.comto register your
tires on line. In case of a tire recall, we can reach you only if we have your
name and address. You must register your tires to be on our list.
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What Is The Adjustment Policy And For How Long?
If a Pirelli tire becomes unserviceable due to workmanship or material
anomalies during the initial warranty period, which is one year from the
date of original retail purchase of the vehicle or purchase of replacement
tires (purchase receipt required) or within the first 2/32” of the original
usable tread, whichever occurs first, the tire will be replaced with the
same or comparable tire at no charge to the owner. To receive consider-
ation for warranty coverage, tires must be returned to a PTI authorized
dealer. Tire Inspection Personnel designated by PTI make the final
determination regarding qualification for Workmanship and Materials
and Limited Tread wear coverage on tires submitted to Pirelli via an
authorized Pirelli dealer. If the tire is presented for ride related anomalies
the warranty period is one year from the date of original retail purchase
of the vehicle or purchase of replacement tires (purchase receipt required)
or within the first 2/32” of the original usable tread, whichever occurs
first. The owner must pay for any associated service charges, including
costs associated with mounting and balancing in both the aforemen-
tioned cases.
After the initial warranty period, if a Pirelli tire becomes unserviceable
due to workmanship or material anomalies the owner must pay the cost
for a comparable new Pirelli brand or PTI private brand replacement tire
on a pro-rata basis. The authorized Pirelli Dealer will determine the cost
by multiplying the percentage of the original usable tread worn by the
current dealer selling price. The owner must pay for any associated
service charges, including costs associated with mounting and balancing
of the tire.
A tire has delivered its original usable tread life and is considered 100%
worn when the tread wear indicators (2/32” tread remaining) become
visible regardless of age or mileage.
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Pirelli ConfidenceProgram™
Select Pirelli tires are covered by a 30 day trial period. At any time during
the 30 day period if you are not satisfied with any of the qualifying lines
listed below, the set of four tires with the original sales receipt may be
returned to the authorized Pirelli dealer from which they were purchased
and may be exchanged for a set of Pirelli tires for equal or lesser value.
Tire lines which qualify for Pirelli Confidence
Program
Refer towww.ca.pirelli.comfor details regarding terms and conditions
of the Pirelli Confidence
Program.
Limited Treadwear Warranty For Replacement Tires Only
In addition to the above workmanship and materials warranty PTI also
warrants to the original consumer purchaser only, that the tread life of
Cinturato P3000™, P4 Four Seasons , P4 Four Seasons
, Cinturato
P5™, P6™ Four Seasons
, Pirelli P Zero All Season,P
Zero Nero™ All Season, Scorpion™ ATR, Scorpion STR and Scorpion
Verde All Season
replacement street legal tires which are supplied
by PTI either directly or through an authorized Pirelli dealer, will have
treadwear warranty coverage for the described vehicle odometer kilome-
ters from the point of original retail purchase. The authorized Pirelli
Dealer will determine the replacement tire cost by multiplying the
percentage of the mileage obtained by the current dealer selling price.
The PTI Treadwear Mileage Warranty Conditions:
• You are the original purchaser of the tires and have a copy of the
original invoice showing the application mileage.
• You are the owner of the vehicle on which the tires were originally
installed.
• The tires are Replacement tires (The PTI Treadwear Mileage Warranty
does not apply to Original Equipment tires).
• You have had the tires rotated every 8,000 to 11,000 kilometers.
• The tires are worn evenly across the tread, down to the treadwear
indicator (2/32”) at which time they are considered to be 100% worn
out. There cannot be more than a 2/32” tread depth difference across
the tire.
• Your servicing Pirelli Dealer has completed the Tire Rotation Record.
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•PTI Mileage Warranty does not apply to Original Equipment fitments.
• Passenger and P-Metric Light Truck tires are not covered for mileage
when used on commercial vehicles or in commercial applications.
• Mileage warranty does not apply to Euro-metric tires purchased before
July 1, 2011.
• For vehicles equipped with staggered size fitments (different tire sizes
front and rear), the mileage warranty for the rear tires will be 50% of
the stated mileage warranty for that line.
• Run Flat tires will have a mileage warranty of 50% of the stated
mileage warranty for that line, not to exceed 50,000 kilometers,
whichever is lower.
Mileage Warranty
Tire Line Kilometers
Cinturato P3000 ........................... 135,000
P4 Four Seasons T ........................ 135,000
P4 Four Seasons H ....................... 105,000
P4 Four Seasons
T ................ 145,000
P4 Four Seasons
H .............. 110,000
Cinturato P5 T .............................. 135,000
Cinturato P5 H ............................ 105,000
P6 Four Seasons
.................. 75,000
Cinturato P7 All Season
.......... 110,000
P Zero Nero All Season .................. 75,000
P Zero All Season
................. 80,000
Scorpion™ ATR ........................... 80,000
Scorpion STR .............................. 100,000
Scorpion Verde All Season
....... 105,000
Scorpion Verde All Season* .............. (see below)
Scorpion Verde All Season Mileage Warranty
•All Scorpion Verde All Season tires produced in the year 2013 will be
eligible for 80,000 kilometers limited treadwear warranty for H and V
rated, and 105,000 kilometers limited treadwear for T rated.
• All Scorpion Verde All Season tires produced af ter the year 2013 are
not eligible for mileage warranty coverage.
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Road Hazard Policy For Run Flat Tires Only
Pirelli Run Flat tires are manufactured with technology that allows
limited low-inflation operation in the event of sudden loss of pressure.
Pirelli does not recommend the repair of run flat tires and as a result,
Pirelli provides road hazard coverage on all Pirelli produced tires that are
manufactured with run flat technology. To qualify for Run Flat Road
Hazard coverage, a completed claim form along with the tire exhibiting
the road hazard must be returned to Pirelli through an authorized Pirelli
dealer.
If a Run Flat tire becomes unserviceable due to workmanship or materials
anomalies or road hazard injury during the initial warranty period,
which is one year from the date of original retail purchase of the vehicle
or purchase of replacement tires (purchase receipt required) or within the
first 2/32” of the original usable tread, whichever occurs first, the tire will
be replaced with the same or comparable tire at no charge for the tire to
the owner. After the initial warranty period, if a Run Flat tire becomes
unserviceable due to workmanship or materials anomalies or road
hazard injury, the owner must pay the cost of a comparable new Pirelli
brand or PTI private brand replacement tire on a pro-rata basis. The
authorized Pirelli dealer will determine the cost by multiplying the
percentage of the original usable tread worn by the current dealer selling
price. The owner must pay for any associated service charges, including
costs associated with mounting and balancing of the tire. This Road
Hazard Policy is not a warranty. PTI does not warranty that a Pirelli tire
will not fail due to road hazard and does not authorize any person,
including authorized Pirelli dealers, to make such a warranty.
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Pirelli “Seal Inside” Technology
Select Pirelli tires incorporate “Seal Inside” technology, a construction
designed to stop the loss of air from a tire when punctured by an object.
Providing the puncture does not compromise the structural integrity of
the tire, a sealing material layer prevents possible air leakage in the event
of a carcass puncture.
The “Seal Inside ” technology is not designed or intended to be a
permanent repair, and is only meant to allow the consumer to go to a
Pirelli dealer for an inspection to determine if repair or replacement is
needed.
Visit
www.ca.pirelli.comfor more information.
What Is Not Covered By The Warranty?
•Tires on any vehicle registered and normally operated outside the
United States of America or Canada.
• Tires transferred from the vehicle on which they were originally
installed.
• Tires misapplied due to insufficient Speed Rating, Load Index, under-
sized or oversized tires.
• Tires damaged from improper mounting/dismounting practices,
abuse, misuse, or neglect.
• Tire dealer/retailer services: mounting, dismounting, balancing, stud-
ding, tire rotation, or wheel alignment.
• Mileage warranty on tires fitted as Original Equipment (Pirelli brand
tires supplied as original equipment on new vehicles).
• Passenger tires ( Euro-metric / P-metric ) used on commercial vehicles
or used in commercial applications.
• Tires in which any thing other than air or nitrogen has been used as the
support medium.
• Tires injected with liquid balancer or sealant or any other balancing
material.
• Tires which have been modified by the addition or removal of material
or any tire intentionally altered to change its appearance.
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•Tires improperly repaired or with repairs not conforming to Tire and
Rubber Association of Canada standards, or with section repairs, or
with a self-vulcanizing plug only or patch only.
• Tires which have been recapped, or retreaded, or regrooved.
• Tires used in racing or other competitive events.
• Tires removed in multiples when only one tire can be claimed, or is
suspect of a claim.
• Ride related anomalies after the first 2/32” of treadwear.
• Tires which become unserviceable because of tire operation in excess of
tire/wheel manufacturers’ specifications and recommendations, in-
cluding spinning.
• Tires which become unserviceable because of a mechanical irregularity
in the vehicle such as misalignment, defective brakes, defective shock
absorbers or struts, or improper rims.
• Tires damaged by fire, chemical corrosion, vandalism, wrecks, chains,
theft, run while flat, under inflated, over inflated or abused during
servicing.
• Tires affected by flat spotting caused by improper transport or storage.
• Tires which became unserviceable because of road hazard injuries (e.g.,
nails, glass, metal objects) or other penetrations or snags, bruises or
impact damage, except for those Run Flat lines/sizes specifically
covered by the Pirelli Road Hazard Policy.
• Tires with weather / ozone cracking which were purchased more than
four years prior to presentation for adjustment. (If no proof of
purchase date is available, the warranty will be four years from the
DOT date).
• Summer tires that developed surface cracks due to use in low ambient
temperatures. These include P Zero Silver, P Zero Trofeo, P Zero Corsa
System, P Zero, P Zero Rosso™, P Zero Nero, Cinturato P1, Cinturato
P7, Scorpion Zero™ and Scorpion Verde.
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How To Make A Claim Under This Warranty
The owner, when making a claim under the terms of this warranty, must
present the tire along with proof of purchase to any authorized Pirelli
Dealer. Once tires are returned to Pirelli by an authorized PTI dealer and
credit has been issued, submitted tires become the property of Pirelli.
To locate an authorized Pirelli Dealer in your area, refer to the Dealer
Locator at
www.ca.pirelli.com.
THIS IS THE ONLY EXPRESS WARRANTY GIVEN BY PTI, APPLI-
CABLE TO PIRELLI BRAND OR PTI PRIVATE BRAND ORIGINAL
EQUIPMENT OR REPLACEMENT PASSENGER CAR RADIAL AND
LIGHT TRUCK RADIAL TIRES. PTI DOES NOT MAKE ANY OTHER
EXPRESS WARRANTY OR ANY IMPLIED WARRANTY OF MER-
CHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PTI
DOES NOT AUTHORIZE ANY OTHER PERSON, INCLUDING AU-
THORIZED PIRELLI DEALERS OR CAR MANUFACTURERS, OR CAR
DEALERS, TO CHANGE THIS WARRANTY OR CREATE ANY OTHER
OBLIGATION IN CONNECTION WITH PIRELLI TIRES. PTI WILL NOT
DO ANYTHING OTHER THAN WHAT IS STATED IN THIS WAR-
RANTY IF AN ANOMALY IS FOUND TO EXIST IN A PIRELLI BRAND
OR PTI PRIVATE BRAND ORIGINAL EQUIPMENT OR REPLACE-
MENT PASSENGER CAR OR LIGHT TRUCK RADIAL TIRE. ALL
OTHER REMEDIES ARE EXCLUDED, INCLUDING ANY OBLIGATION
OR LIABILITY ON THE PART OF PTI FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES (SUCH AS A LOSS OF USE OF VEHICLE,
LOSS OF TIME OR INCONVENIENCE) ARISING OUT OF AN
ANOMALY.
Some provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above exclusion may not apply to you.
This warranty gives you specific legal rights and you may also have other
rights which vary from province to province.
If further assistance or information is needed, please contact:
Consumer Affairs Group Monday through Friday
8:00 AM to 6:00 PM Eastern Standard Time
Eastern Canada 1–800–363–0583
Ontario 1–800–828–2585
Western Canada 1–800–663–0148
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