steering wheel DODGE DURANGO 2021 Owners Manual

2
INTRODUCTION
SYMBOLS KEY ...........................................................9
ROLLOVER WARNING ............................................. 9
VEHICLE MODIFICATIONS/ALTERATIONS .......... 10
SYMBOL GLOSSARY.............................................. 10
GETTING TO KNOW YOUR VEHICLE
KEYS ........................................................................ 14 Key Fob .............................................................14
SENTRY KEY .......................................................... 16
IGNITION SWITCH .................................................. 17
Keyless Enter ‘n Go™ Ignition .........................17
REMOTE START — IF EQUIPPED .......................... 18
How To Use Remote Start ................................19
To Exit Remote Start Mode ..............................19
Remote Start Front Defrost Activation —
If Equipped........................................................20
Remote Start Comfort Systems —
If Equipped........................................................20
Remote Start Windshield Wiper De–Icer
Activation — If Equipped ..................................21
Remote Start Cancel Message —
If Equipped........................................................21
VEHICLE SECURITY SYSTEM — IF EQUIPPED ..... 21
To Arm The System ..........................................21
To Disarm The System .....................................21
Rearming Of The System .................................22
Security System Manual Override ...................22
Tamper Alert .....................................................22 DOORS ....................................................................22
Manual Door Locks ..........................................22
Power Door Locks ............................................23
Keyless Enter ‘n Go™ — Passive Entry ...........23
Automatic Unlock On Exit Feature —
If Equipped........................................................26
Automatic Door Locks — If Equipped ..............26
Child-Protection Door Lock System —
Rear Doors .......................................................26
STEERING WHEEL ..................................................27
Manual Tilt/Telescoping Steering
Column — If Equipped .....................................27
Power Tilt/Telescoping Steering
Column — If Equipped ......................................27
Heated Steering Wheel — If Equipped ...........27
DRIVER MEMORY SETTINGS — IF EQUIPPED .....28
Programming The Memory Feature ................28
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ..................29
Memory Position Recall ...................................29
SEATS ..................................................................29
Manual Adjustment (Front Seats) —
If Equipped........................................................30
Manual Adjustment (Rear Seats) ....................31
Power Adjustment (Front Seats) —
If Equipped .......................................................35
Power Passenger Seat Adjustment —
If Equipped........................................................36
Heated Seats — If Equipped ...........................37
Front Ventilated Seats — If Equipped .............38
Head Restraints .............................................39 UCONNECT VOICE RECOGNITION ....................... 41
Introducing Voice Recognition ........................ 41
Basic Voice Commands ................................... 41
Get Started .......................................................41
Additional Information ..................................... 42
MIRRORS ............................................................... 42
Inside Rearview Mirror..................................... 42
Illuminated Vanity Mirrors .............................. 43
Outside Mirrors ................................................ 43
Outside Automatic Dimming Mirrors —
If Equipped .......................................................44
Power Mirrors .................................................. 44
Heated Mirrors — If Equipped ......................... 44
Tilt Side Mirrors In Reverse — If Equipped ..... 44
UNIVERSAL GARAGE DOOR OPENER
(HOMELINK®) ....................................................... 45
Before You Begin Programming
HomeLink® ...................................................... 45
Erasing All The HomeLink® Channels ............ 45
Identifying Whether You Have A Rolling
Code Or Non-Rolling Code Device ................... 45
Programming HomeLink® To A Garage
Door Opener ..................................................... 46
Programming HomeLink® To A
Miscellaneous Device ...................................... 47
Reprogramming A Single HomeLink®
Button ............................................................... 47
Canadian/Gate Operator Programming ......... 47

21_WD_OM_EN_USC_t.book Page 2

4
STARTING AND OPERATING
STARTING THE ENGINE ....................................... 101
Automatic Transmission ............................... 101
Normal Starting ............................................ 101
AutoPark ........................................................ 102If Engine Fails To Start ................................. 103Cold Weather Operation
(Below –22°F Or −30°C) ............................ 104
After Starting.................................................. 104
ENGINE BLOCK HEATER — IF EQUIPPED ......... 104
ENGINE BREAK-IN RECOMMENDATIONS ........ 104
PARKING BRAKE ................................................ 105
AUTOMATIC TRANSMISSION ........................... 106 Ignition Park Interlock ................................... 107Brake Transmission Shift Interlock (BTSI)
System ........................................................... 107Fuel Economy (ECO) Mode ........................... 107
8-Speed Automatic Transmission ................ 108
SPORT MODE — IF EQUIPPED ............................ 112
ALL-WHEEL DRIVE OPERATION .........................112
Single-Speed Operating Instructions/
Precautions — If Equipped ........................... 112
Electronically Shifted Transfer Case —
If Equipped..................................................... 112
Shifting Procedure......................................... 114 TOW N GO — IF EQUIPPED ................................. 115
Guidelines For Track Use.............................. 115
FUEL SAVER TECHNOLOGY 5.7L ONLY —
IF EQUIPPED ........................................................ 116
POWER STEERING .............................................. 117
STOP/START SYSTEM — IF EQUIPPED ............. 117
Autostop Mode .............................................. 117
Possible Reasons The Engine Does Not
Autostop......................................................... 118
To Start The Engine While In Autostop
Mode .............................................................. 118
To Manually Turn Off The
Stop/Start System......................................... 118
To Manually Turn On The Stop/Start
System ........................................................... 119
System Malfunction ...................................... 119
CRUISE CONTROL SYSTEMS —
IF EQUIPPED ....................................................... 119
Cruise Control — If Equipped ....................... 119
Adaptive Cruise Control (ACC) —
If Equipped .................................................. 121 PARKSENSE FRONT/REAR PARK ASSIST
SYSTEM — IF EQUIPPED .................................... 130
ParkSense Sensors ....................................... 131
ParkSense Display ........................................ 131
ParkSense Warning Display ......................... 134
Enabling And Disabling ParkSense.............. 134
Operation With A Trailer................................ 134Service The ParkSense Park Assist
System ........................................................... 135
Cleaning The ParkSense System ................. 135
ParkSense System Usage Precautions........ 135
LANESENSE — IF EQUIPPED .............................. 136
LaneSense Operation ................................... 136
Turning LaneSense On Or Off....................... 137
LaneSense Warning Message...................... 137
Changing LaneSense Status ........................ 139
PARKVIEW REAR BACK UP CAMERA .............. 139
REFUELING THE VEHICLE ................................... 140
VEHICLE LOADING ............................................... 141
Certification Label ......................................... 141

21_WD_OM_EN_USC_t.book Page 4

5
TRAILER TOWING ................................................ 142 Common Towing Definitions ......................... 142Trailer Hitch Classification ............................ 145
Trailer Towing Weights
(Maximum Trailer Weight Ratings) ............ 145Trailer Hitch Receiver Cover Removal —
If Equipped..................................................... 146
Trailer And Tongue Weight ........................... 147
Towing Requirements .................................. 147
Towing Tips ................................................... 152
RECREATIONAL TOWING
(BEHIND MOTORHOME) ...................................... 153
Towing This Vehicle Behind Another
Vehicle............................................................ 153
Recreational Towing — Rear-Wheel
Drive Models.................................................. 153
Recreational Towing — All-Wheel Drive
Models (Single-Speed Transfer Case).......... 154
Recreational Towing — All-Wheel Drive
Models (Two-Speed Transfer Case) ............. 154
DRIVING TIPS ....................................................... 156
On-Road Driving Tips..................................... 156
Off-Road Driving Tips..................................... 157
MULTIMEDIA
UCONNECT SYSTEMS ........................................ 158
CYBERSECURITY ................................................ 158
UCONNECT SETTINGS ......................................... 159Customer Programmable Features.............. 159
STEERING WHEEL AUDIO CONTROLS .............. 178
Radio Operation ............................................ 178
Media Mode................................................... 178
UCONNECT REAR SEAT ENTERTAINMENT
(RSE) SYSTEM — IF EQUIPPED .......................... 178
Getting Started .............................................. 178
Dual Video Screen......................................... 179
Play A Blu-ray™ Disc...................................... 180
Play Video Games ......................................... 182
Important Notes For Dual Video Screen
System ........................................................... 182
Blu-ray™ Disc Player Remote Control .......... 183
Headphones Operation................................. 184
Controls.......................................................... 184Replacing The Headphone Batteries ........... 184Accessibility — If Equipped ........................... 184Stereo Headphone Lifetime Limited
Warranty ........................................................ 185
RADIO OPERATION AND MOBILE PHONES ..... 188
Regulatory And Safety Information .............. 188
SAFETY
SAFETY FEATURES .............................................. 189 Anti-Lock Brake System (ABS) ..................... 189Electronic Brake Control (EBC) System ...... 190
AUXILIARY DRIVING SYSTEMS .......................... 195
Blind Spot Monitoring (BSM) —
If Equipped .................................................... 195
Forward Collision Warning (FCW) With
Mitigation ....................................................... 199Tire Pressure Monitoring System
(TPMS) ........................................................... 201
OCCUPANT RESTRAINT SYSTEMS ................... 204
Occupant Restraint Systems Features ........ 204Important Safety Precautions ...................... 204
Seat Belt Systems ........................................ 205
Supplemental Restraint Systems (SRS) ...... 211Child Restraints ........................................... 223
SAFETY TIPS ...................................................... 239
Transporting Passengers.............................. 239
Transporting Pets ....................................... 239
Safety Checks You Should Make
Inside The Vehicle ........................................ 239
Periodic Safety Checks You Should
Make Outside The Vehicle ............................ 241
Exhaust Gas................................................... 241
Carbon Monoxide Warnings ....................... 242

21_WD_OM_EN_USC_t.book Page 5

8
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Dodge vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and maneuvers
differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the two-wheel drive version
of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited for a four-wheel drive vehicle.
Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls, particularly those used for braking, steering,
transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your driving skills will improve with experience. When driving
off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome the natural laws of physics. Always observe federal, state, provincial
and local laws wherever you drive. As with other vehicles of this type, failure to operate this vehicle correctly may result in loss of control or a collision Úpage 156.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC offers to its
customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications carefully before
driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help ensure safe and
enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated in the
text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content introduced
throughout the Owner's Information, which may or may not be applicable to your vehicle, will be identified with the wording "If Equipped". All data contained in
this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement of the vehicles produced. For
this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons. For further information, contact an authorized
dealer.
When it comes to service, remember that authorized dealers know your Dodge best, have factory-trained technicians, genuine Mopar® parts, and care about
your satisfaction.

21_WD_OM_EN_USC_t.book Page 8

20GETTING TO KNOW YOUR VEHICLE
The Remote Start system will turn the engine off
with another push and release of the Remote Start
button on the key fob, or if the engine is allowed to
run for the entire 15 minute cycle. Once the
ignition is placed in the ON/RUN position, the
climate controls will resume the previously set
operations (temperature, blower control, etc.).
NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request.
For vehicles equipped with the Keyless Enter ‘n
Go™ — Passive Entry feature, the message
“Remote Start Active — Push Start Button” will
display in the instrument cluster display until
you push the START/STOP ignition button.
REMOTE START FRONT DEFROST
A
CTIVATION — IF EQUIPPED
When Remote Start is active, and the outside
ambient temperature is 40°F (4.5°C) or below, the
system will automatically activate front defrost for
15 minutes or less. The time is dependent on the
ambient temperature. Once the timer expires, the
system will automatically adjust the settings
depending on ambient conditions. See “Remote
Start Comfort Systems — If Equipped” in the next
section for detailed operation.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When Remote Start is activated, the front and rear
defrost will automatically turn on in cold weather.
The heated steering wheel and driver heated seat
feature will turn on if selected in the comfort menu
screen within Uconnect Settings Ú page 159. In
warm weather, the driver vented seat feature will
automatically turn on when Remote Start is
activated, if programmed in the comfort menu
screen. The vehicle will adjust the climate control
settings depending on the outside ambient
temperature.
Automatic Temperature Control (ATC) —
If Equipped
The climate controls will automatically adjust to
the optimal temperature and mode settings
depending on the outside ambient temperature.
This will occur until the ignition is placed in the
ON/RUN position, where the climate controls will
resume their previous settings. Manual Temperature Control (MTC) — If Equipped
In ambient temperatures at 40°F (4.5°C) or
below, the climate settings will default to
maximum heat, with fresh air entering the
cabin. If the front defrost timer expires, the
vehicle will enter Mix Mode.
In ambient temperatures from 40°F (4.5°C) to
78°F (26°C), the climate settings will be based
on the last settings selected by the driver.
In ambient temperatures at 78°F (26°C)
or above, the climate settings will default to
MAX A/C, Bi-Level Mode, and Recirculation on.
For more information on ATC, MTC, and climate
control settings, see Ú page 55.
NOTE:These features will stay on through the duration of
Remote Start until the ignition is placed in the
ON/RUN position. The climate control settings will
change if manually adjusted by the driver while the
vehicle is in Remote Start mode, and exit auto -
matic override. This includes the OFF button on the
climate controls, which will turn the system off.

21_WD_OM_EN_USC_t.book Page 20

GETTING TO KNOW YOUR VEHICLE27
STEERING WHEEL
MANUAL TILT/TELESCOPING STEERING
C
OLUMN — IF EQUIPPED
This feature allows you to tilt the steering column
upward or downward. It also allows you to lengthen
or shorten the steering column. The tilt/
telescoping lever is located below the steering
wheel at the end of the steering column.

Manual Tilt/Telescoping Steering Column Handle

To unlock the steering column, push the lever
downward (toward the floor). To tilt the steering
column, move the steering wheel upward or
downward as desired. To lengthen or shorten the
steering column, pull the steering wheel outward
or push it inward as desired. To lock the steering
column in position, push the lever upward until
fully engaged.
POWER TILT/TELESCOPING STEERING
C
OLUMN — IF EQUIPPED
This feature allows you to tilt the steering column
upward or downward. It also allows you to lengthen
or shorten the steering column. The power tilt/
telescoping steering column control is located
below the multifunction lever on the steering
column.

Power Tilt/Telescoping Steering Control Location
Use the four-way control to adjust the steering
column.
NOTE:For vehicles equipped with Driver Memory Settings
Ú
page 28, you can use your key fob or the
memory switch on the driver's door trim panel to
return the tilt/telescopic steering column to saved
positions.
HEATED STEERING WHEEL —
I
F EQUIPPED
The steering wheel contains a heating element
that helps warm your hands in cold weather. The
heated steering wheel has only one temperature
setting. Once the heated steering wheel has been
turned on, it will stay on until the operator turns it
off. The heated steering wheel may not turn on
when it is already warm.
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or
driving with the steering column unlocked, could
cause the driver to lose control of the vehicle.
Failure to follow this warning may result in
serious injury or death.
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or
driving with the steering column unlocked, could
cause the driver to lose control of the vehicle.
Failure to follow this warning may result in
serious injury or death.
2

21_WD_OM_EN_USC_t.book Page 27

28GETTING TO KNOW YOUR VEHICLE
The heated steering wheel control button is
located on the center stack below the radio screen,
or within the Uconnect system.
Push the heated steering wheel button once
to turn the heating element on.
Push the heated steering wheel button a
second time to turn the heating element off.
NOTE:The engine must be running for the heated
steering wheel to operate.
For information on use with the Remote Start
system, see Ú page 20.
DRIVER MEMORY SETTINGS — IF EQUIPPED
This feature allows the driver to save up to two
different memory profiles for easy recall through a
memory switch. Each memory profile saves
desired position settings for the following features:
Driver seat
Easy Entry/Exit seat operation (on/off)
(if equipped)
Side mirrors
Power tilt and telescopic steering column
(if equipped)
A set of desired radio station presets
NOTE:
Your vehicle is equipped with two key fobs, each
can be linked to either memory position 1 or 2.
Be sure to program the radio presets prior to
programming the memory settings.
The memory setting switch is located on the
driver’s door trim panel. The switch consists of
three buttons:
The set (S) button, which is used to activate the
memory save function.
The (1) and (2) buttons which are used to recall
either of two saved memory profiles.
Memory Setting Buttons

PROGRAMMING THE MEMORY FEATURE
To create a new memory profile, perform the
following:
NOTE:Saving a new memory profile will erase the
selected profile from memory.

1. Place the vehicle’s ignition in the ON/RUN
position (do not start the engine).

2. Adjust all memory profile settings to desired preferences (i.e., seat, side mirror, power tilt
and telescopic steering column [if equipped],
and radio station presets).
WARNING!
Persons who are unable to feel pain to the
skin because of advanced age, chronic illness,
diabetes, spinal cord injury, medication,
alcohol use, exhaustion, or other physical
conditions must exercise care when using the
steering wheel heater. It may cause burns
even at low temperatures, especially if used
for long periods.
Do not place anything on the steering wheel
that insulates against heat, such as a blanket
or steering wheel covers of any type and mate -
rial. This may cause the steering wheel heater
to overheat.

21_WD_OM_EN_USC_t.book Page 28

GETTING TO KNOW YOUR VEHICLE41
Power Folding Third Row Head Restraints
For improved visibility when in REVERSE, the third
row head restraints can be folded using the
Uconnect system.
Press the “Controls” button located on the bottom
of the Uconnect display.
Press the Headrest Fold button to power
fold the third row head restraints.
NOTE:
The head restraints can only be folded down -
ward using the Headrest Fold button. The head
restraints must be raised manually when occu -
pying the third row.
Do not fold if there are passengers seated in the
third row seats.
UCONNECT VOICE RECOGNITION
INTRODUCING VOICE RECOGNITION
Start using Uconnect Voice Recognition (VR) with
these helpful quick tips. It provides the key Voice
Commands and tips you need to know to control
your Uconnect system.

Uconnect 4C/4C NAV With 8.4-inch Display Voice Recognition

BASIC VOICE COMMANDS
The basic Voice Commands below can be given at
any point while using your Uconnect system.
Push the VR button or for the Uconnect
5/5 NAV With 10.1-inch Display, say the vehicle’s
“Wake Up” word, “Hey Uconnect”. After the beep,
say:
“Cancel ” to stop a current voice session
“Help ” to hear a list of suggested Voice
Commands
“ Repeat ” to listen to the system prompts again
Notice the visual cues that inform you of your voice
recognition system’s status. Cues appear on the
touchscreen.
GET STARTED
All you need to control your Uconnect system with
your voice are the buttons on your steering wheel.
Helpful hints for using Voice Recognition:
Reduce background noise. Wind and passenger
conversations are examples of noise that may
impact recognition.
Speak clearly at a normal pace and volume
while facing straight ahead.
WARNING!
A loose head restraint thrown forward in a
collision or hard stop could cause serious
injury or death to occupants of the vehicle.
Always securely stow removed head restraints
in a location outside the occupant compart -
ment.
ALL the head restraints MUST be reinstalled in
the vehicle to properly protect the occupants.
Follow the reinstallation instructions above
prior to operating the vehicle or occupying a
seat.
2

21_WD_OM_EN_USC_t.book Page 41

48GETTING TO KNOW YOUR VEHICLE
2. Place the hand-held transmitter 1 to 3 inches (3 to 8 cm) away from the HomeLink® button
you wish to program while keeping the
HomeLink® indicator light in view.
3. Continue to push and hold the HomeLink® button while you push and release (cycle) your
hand-held transmitter every two seconds until
HomeLink® has successfully accepted the
frequency signal. The indicator light will flash
slowly and then rapidly when fully trained.
4. Watch for the HomeLink® indicator to change flash rates. When it changes, it is
programmed. It may take up to 30 seconds or
longer in rare cases. The garage door may
open and close while you are programming.
5. Push and hold the programmed HomeLink® button and observe the indicator light.
NOTE:
If the indicator light stays on constantly,
programming is complete and the garage
door/device should activate when the
HomeLink® button is pushed.
To program the two remaining HomeLink®
buttons, repeat each step for each
remaining button. DO NOT erase the chan -
nels.
If you unplugged the garage door opener/device
for programming, plug it back in at this time.
EXTERIOR LIGHTS
MULTIFUNCTION LEVER
The multifunction lever is located on the left side of
the steering column.

Multifunction Lever

HEADLIGHT SWITCH
The headlight switch is located on the left side of
the instrument panel, next to the steering wheel.
The headlight switch controls the operation of the
headlights, parking lights, instrument panel lights,
cargo lights and fog lights (if equipped).

Headlight Switch

1 — Rotate Headlight Switch
2 — Dimmer Control
3 — Fog Light Switch

21_WD_OM_EN_USC_t.book Page 48

54GETTING TO KNOW YOUR VEHICLE
Intermittent Wipers
Use one of the four intermittent wiper settings
when weather conditions make a single wiping
cycle, with a variable delay between cycles,
desirable. At driving speeds above 10 mph
(16 km/h), the delay can be regulated from a
maximum of approximately 18 seconds between
cycles (first detent), to a cycle every one second
(fourth detent). If the vehicle is moving less than
10 mph (16 km/h), delay times will be doubled.
Windshield Washers
To use the washer, push on the end of the lever
(toward the steering wheel) and hold. If the lever is
pushed while in the intermittent setting, the wipers
will turn on and operate for several cycles after the
end of the lever is released, and then resume the
intermittent interval previously selected.

Windshield Washer Operation
If the end of the lever is pushed while the wipers
are in the off position, the wipers will operate for
several cycles, then turn off.
NOTE:As a protective measure, the washer will stop if the
switch is held for more than 20 seconds. Once the
switch is released the washer will resume normal
operation.
Mist
Rotate the end of the lever downward to the MIST
position and release for a single wiping cycle.
NOTE:The Mist feature does not activate the washer
pump; therefore, no washer fluid will be sprayed on
the windshield. The wash function must be used in
order to spray the windshield with washer fluid.
For information on wiper care and replacement,
see Ú
page 276.
RAIN SENSING WIPERS — IF EQUIPPED
This feature senses rain or snowfall on the
windshield and automatically activates the wipers.
Rotate the end of the multifunction lever to one of
four detent positions to activate this feature.
The sensitivity of the system can be adjusted with
the multifunction lever. Wiper delay position one is
the least sensitive, and wiper delay position four is
the most sensitive.
Setting three is preferred by the average driver
during normal rain conditions.
NOTE:
The Rain Sensing feature will not operate
when the wiper switch is in the low or
high-speed position.
The Rain Sensing feature may not function prop -
erly when ice, or dried salt water is present on
the windshield.
Use of Rain-X or products containing wax or sili-
cone may reduce Rain Sensing performance.
The Rain Sensing feature can be turned on and
off using the Uconnect system Ú page 159.
WARNING!
Sudden loss of visibility through the windshield
could lead to a collision. You might not see other
vehicles or other obstacles. To avoid sudden
icing of the windshield during freezing weather,
warm the windshield with the defroster before
and during windshield washer use.

21_WD_OM_EN_USC_t.book Page 54